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Customer Success Manager Remote Jobs in Kentucky

Revvity

Sr. Tax Manager (REMOTE)

Frankfort, KY · On-site +1

$134K - $167K/yr

Our team of 11,000+ colleagues from around the globe are vital to our success and the reason were ... Manage global transfer pricing documentation and ensure operational compliance across multiple ...

Valeris

Executive Case Manager (Remote)

Pikeville, KY · Remote

Valeris provides commercialization solutions to more than 500 life sciences customers and has ... Utilize Valeris' values as the driving force behind the team's success * On time adherence to ...

Valeris

Executive Case Manager (Remote)

Lexington, KY · Remote

Valeris provides commercialization solutions to more than 500 life sciences customers and has ... Utilize Valeris' values as the driving force behind the team's success * On time adherence to ...

mul

Senior Sales Manager

Louisville, KY · Remote

Partner with customers to deliver tailored, high-quality solutions * Ensure strong satisfaction ... Proven success leading regional or multi-country strategies * Experience managing remote teams

Panoston

Regional Sales Manager

Bowling Green, KY · On-site +1

Do you strive for success? Come join our Pan-Oston family and enjoy a great working experience with ... Regional Sales Manager (Remote) The Regional Sales Manager (RSM) works to improve Pan-Oston ...

Omnisend

Be passionate about customer success and establish themselves as a trusted advisor for Omnisend ... Strong time management skills and clear sense of ownership and independent working ability * An ...

ForgeFit

Remote Customer Service Specialist

Lexington, KY · On-site +1

$17 - $22.25/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Keep accurate records of customer interactions using CRM * Proactively follow up on customer needs ...

ForgeFit

Remote Customer Service Specialist

Louisville, KY · On-site +1

$16.25 - $21.50/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Keep accurate records of customer interactions using CRM * Proactively follow up on customer needs ...

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All JobsCustomer Success JobsCustomer Success Manager Remote JobsCustomer Success Manager Remote Jobs in Kentucky

Customer Success Manager Remote information

See Kentucky salary details

$28.2K

$72.1K

$121.6K

How much do customer success manager remote jobs pay per year?

As of Aug 22, 2026, the average yearly pay for customer success manager remote in Kentucky is $72,143.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,700.00 and $86,000.00 per year, depending on experience, location, and employer.

What is a customer success manager?

A Customer Success Manager (Remote) is a professional responsible for ensuring that customers achieve their desired outcomes while using a company's products or services, all while working from a remote location. Their main duties include onboarding new clients, providing ongoing support, and building strong relationships to encourage customer retention and satisfaction. They act as a bridge between the customer and the company, addressing any issues and identifying opportunities for customers to gain more value. Working remotely, they leverage digital communication tools to connect with clients and internal teams. This role is crucial in SaaS and service-oriented industries, where long-term customer engagement is a priority.

How to become a customer success manager?

The qualifications to become a remote customer success manager vary depending on the industry. If you work in a technical field, such as for a SaaS company that negotiates and develops software licensing agreements, you need strong technical skills and a background in sales or marketing. A bachelor’s degree is often useful, but several years of experience as a customer support representative or entry-level customer success worker is often considered more important. To excel in a remote customer success manager position, you must have excellent interpersonal, communication, and critical thinking skills, as well as the ability to oversee department staff.

What are the key skills and qualifications needed to thrive as a customer success manager?

To thrive as a Customer Success Manager (Remote), you need a solid understanding of account management, customer relationship building, and SaaS product knowledge, often supported by a bachelor's degree in business or a related field. Familiarity with CRM tools like Salesforce, customer support platforms, and data analytics systems is typically required. Exceptional communication, problem-solving abilities, and self-motivation are crucial soft skills for excelling in a remote environment. These skills ensure customer satisfaction, retention, and effective collaboration across distributed teams, driving long-term business growth.

How do customer success managers working remotely typically collaborate with cross-functional teams to address client needs?

As a remote Customer Success Manager, you will regularly collaborate with teams such as sales, product, and support through virtual meetings, shared project management tools, and real-time communication platforms. Building strong relationships and maintaining clear communication are key, as you often serve as the main point of contact between clients and internal teams. You may be responsible for coordinating product feedback, troubleshooting client issues, and aligning resources to ensure client satisfaction. Effective collaboration relies on being proactive, organized, and responsive despite not sharing a physical workspace.
More about Customer Success Manager Remote jobs

What are popular job titles related to Customer Success Manager Remote jobs in Kentucky?

For Customer Success Manager Remote jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Customer Success Manager Remote jobs in Kentucky look for?

The top searched job categories for Customer Success Manager Remote jobs in Kentucky are:

What cities in Kentucky are hiring for Customer Success Manager Remote jobs?

Cities in Kentucky with the most Customer Success Manager Remote job openings:

Customer Success Manager Remote jobs near you
Infographic showing various Customer Success Manager Remote job openings in Kentucky as of August 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $72,143 per year, or $34.7 per hour.

Key Account Manager

Premier Staffing Solution

Cold Spring, KY • On-site, Remote

Contractor

Posted 16 days ago

Job description

Job Title: Key Account Manager

Reports To: Sales Leadership

Location: Remote or Hybrid

Position Summary

We are seeking a strategic and relationship-driven Key Account Manager to manage and grow a portfolio of high-value customer accounts. This role is responsible for building long-term partnerships, identifying opportunities for business growth, and ensuring exceptional customer satisfaction.

The ideal candidate will develop strategic account plans, collaborate with cross-functional teams, and serve as the primary point of contact for assigned accounts. Success in this role requires strong communication skills, business acumen, and the ability to identify opportunities that drive revenue growth and strengthen customer relationships.

Key ResponsibilitiesStrategic Account Management
  • Build, maintain, and strengthen relationships with key decision-makers within assigned accounts.
  • Serve as the primary point of contact for customer communications and account management.
  • Develop and execute strategic account plans aligned with customer business objectives.
  • Lead regular business review meetings to discuss performance, opportunities, and future initiatives.
  • Collaborate with leadership on contract negotiations, pricing strategies, and service agreements.
Business Development & Revenue Growth
  • Meet or exceed established sales goals and revenue targets.
  • Identify opportunities to expand product and service utilization within existing accounts.
  • Develop strategies to increase account penetration and overall share of business.
  • Partner with customers to identify new products, services, and business opportunities.
  • Create business plans that support customer growth while maximizing profitability.
Customer Success
  • Utilize CRM systems, reporting tools, and analytics to identify trends and opportunities.
  • Monitor account performance and provide recommendations that improve business outcomes.
  • Ensure a high level of customer satisfaction through proactive communication and follow-up.
Cross-Functional Collaboration
  • Work closely with internal teams including Sales, Operations, Marketing, Customer Service, and Product Management to deliver effective customer solutions.
  • Coordinate resources to resolve customer concerns quickly and effectively.
  • Act as the voice of the customer by communicating feedback and business needs internally.
Market Intelligence
  • Stay informed on industry trends, competitive activity, and customer developments.
  • Gather customer feedback to support future product and service improvements.
  • Identify emerging market opportunities and recommend strategies for continued growth.
Key Performance Indicators (KPIs)
  • Revenue growth within assigned accounts
  • Customer retention and satisfaction
  • Expansion of products and services across existing accounts
  • Growth in share of business
  • Identification of new business opportunities
  • Successful execution of strategic account plans 

Qualifications
  • Bachelor's degree in Business, Marketing, Sales, or a related field preferred.
  • 5+ years of experience in Key Account Management, Strategic Sales, Business Development, or a related customer-facing role.
  • Proven success managing and growing strategic customer relationships in a B2B environment.
  • Strong negotiation, presentation, and communication skills.
  • Experience using CRM platforms and reporting tools to manage customer relationships and drive decisions.
  • Ability to influence stakeholders across multiple organizational levels.
  • Excellent organizational, analytical, and problem-solving skills.
  • Self-motivated with the ability to work independently while collaborating effectively across teams.
Work Environment
  • Primarily office or remote-based with regular use of a computer and virtual communication platforms.
  • Travel to customer locations, meetings, and industry events as needed.
Education:Employment Type: CONTRACTOR
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About Premier Staffing Solution

Sourced by ZipRecruiter

With our strategic contingent workforce solutions, scale up or down to adapt to changing market demands. Don't let short-term staffing needs hold you back. Whether you need skilled manufacturing workers or reliable warehouse staff, we have the resources and expertise to provide the right people for the job.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Toledo, OH, US

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