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Customer Success Manager Remote Edtech Jobs in Virginia

HMG Careers

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Manager Remote

Arlington, VA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Manager Remote

Falls Church, VA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Manager Remote

Alexandria, VA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Manager Remote

Henrico, VA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Manager Remote

Quicksburg, VA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Manager Remote

Alexandria, VA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Manager Remote

Manassas Park, VA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Manager Remote

Burke, VA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Manager Remote

Newport News, VA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Manager Remote

Fredericksburg, VA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Manager Remote

Franconia, VA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Manager Remote

Occoquan, VA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Manager Remote

Falls Church, VA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Manager Remote

Richmond, VA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Manager Remote

Sterling, VA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Manager Remote

Falls Church, VA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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All JobsCustomer Success Edtech JobsCustomer Success Manager Remote Edtech JobsCustomer Success Manager Remote Edtech Jobs in Virginia

Customer Success Manager Remote Edtech information

How does a customer success manager in remote Edtech typically collaborate with product and support teams to enhance the user experience?

As a remote Customer Success Manager in Edtech, you will regularly coordinate with both product and support teams to relay customer feedback, report common user issues, and advocate for feature improvements that address real classroom needs. Collaboration often involves virtual meetings, shared project management tools, and ongoing communication to ensure that customer insights are incorporated into product updates and support strategies. This cross-functional teamwork is essential for driving user satisfaction and ensuring that educators and learners achieve their desired outcomes with the platform.

What does a customer success manager do in a remote Edtech company?

A Customer Success Manager (CSM) in a remote Edtech company is responsible for ensuring that educational institutions or individual users achieve their desired outcomes while using the company's digital learning products and services. They onboard new clients, provide ongoing support, and proactively address any issues to maximize customer satisfaction and retention. Working remotely, they utilize digital communication tools to build strong relationships, gather feedback, and collaborate with internal teams to improve the product experience.

What is the difference between Customer Success Manager Remote Edtech vs Customer Support Specialist Remote Edtech?

AspectCustomer Success Manager Remote EdtechCustomer Support Specialist Remote Edtech
Primary RoleBuilds long-term relationships, onboarding, and retention of clientsProvides technical assistance and resolves user issues
Required SkillsCustomer relationship management, communication, onboardingTechnical troubleshooting, communication, problem-solving
Work EnvironmentClient-facing, proactive engagement, strategic focusHelp desk, reactive support, technical troubleshooting
Common CertificationsCustomer success certifications, CRM toolsTechnical support certifications, product-specific training

While both roles involve customer interaction in the Edtech industry, the Customer Success Manager focuses on proactive relationship building and retention, whereas the Customer Support Specialist handles reactive technical issues. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What are the key skills and qualifications needed to thrive as a customer success manager in a remote Edtech role, and why are they important?

To thrive as a Customer Success Manager in remote edtech, you need expertise in client relationship management, a solid understanding of educational technology products, and often a bachelor's degree in a related field. Familiarity with CRM platforms like Salesforce, support ticketing systems, and virtual meeting tools is typically required. Outstanding communication, problem-solving, and self-motivation are essential soft skills for building trust and guiding clients in a remote setting. These skills ensure customer satisfaction, drive product adoption, and foster long-term partnerships crucial to the success of both clients and the company.

What are popular job titles related to Customer Success Manager Remote Edtech jobs in Virginia?

For Customer Success Manager Remote Edtech jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Customer Success Manager Remote Edtech jobs in Virginia look for?

The top searched job categories for Customer Success Manager Remote Edtech jobs in Virginia are:

What cities in Virginia are hiring for Customer Success Manager Remote Edtech jobs?

Cities in Virginia with the most Customer Success Manager Remote Edtech job openings:

Customer Success Manager Remote Edtech jobs near you
Infographic showing various Customer Success Manager Remote Edtech job openings in Virginia as of August 2026, with employment types broken down into 81% Full Time, 17% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Senior Product Sales Manager (Academia)

Clarivate

Alexandria, VA • Remote

$110K - $140K/yr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 2 days ago

New

Job description

We're looking for a Senior Product Sales Manager to join our Academia & Government team at Clarivate. In this role, you will lead growth initiatives for Clarivate's Ex Libris academic software solution portfolio (including the leading Alma library services platform). You'll partner with academic, research, and library organizations to understand their challenges, position innovative solutions, and drive adoption. Success in this role requires strong relationship-building skills, strategic pipeline management, and the ability to collaborate across teams to deliver exceptional customer outcomes and exceed revenue targets.

About You - experience, education, skills, and accomplishments

  • Bachelor's degree or equivalent relevant work experience

  • 7+ years of relevant work experience

  • 5+ years of experience selling enterprise SaaS solutions

It Would Be Great If You Also Had...

  • Prior work experience selling in the higher ed industry, specifically in EdTech

  • Experience with new client acquisition by identifying, prospecting, and closing net-new customers

  • Experience working with AI-enabled products/services

What Will You Be Doing in This Role?

  • Meet and exceed sales targets for complex product lines and expansive territories, aligning with Clarivate's business objectives and driving significant revenue growth.

  • Identify and develop high-value business opportunities through executive relationship building, deep discovery, and competitive positioning to differentiate our solutions

  • Collaborate with regional Account Managers, customer success and other teams to leverage relationships to advance new business opportunities

  • Create and manage a strong opportunity pipeline, focusing on maximizing deal size and accelerating sales cycles through advanced sales and negotiation tactics.

  • Utilize extensive product expertise to craft and position high-impact, value-added solutions that address complex customer needs and enhance deal value.

  • Forge and sustain high-level customer relationships, establishing trust and credibility with senior stakeholders to become a key advisor for customers.

  • Oversee cross-functional collaboration to drive product sales planning and execute comprehensive sales strategies that expand Clarivate's footprint.

  • Conduct comprehensive reports and insights on sales activities, customer engagements, pipeline health, forecasts, and closing schedules, providing actionable recommendations to leadership.

  • Drive the development and execution of innovative sales campaigns and lead generation activities in partnership with cross-functional teams.

  • Continuously advance industry and product knowledge to maintain a competitive edge, applying new insights to develop new business sales strategies and support overall commercial success.

About the Team

You will be joining the Product Sales team in the Academia & Government business segment at Clarivate, specifically focused on the Ex Libris portfolio. Ex Libris, is a leading provider of library technology solutions serving academic, research, and national libraries worldwide. This role focuses on driving growth for Ex Libris's market-leading cloud-based library services platform, helping institutions modernize library operations, improve access to information, and better support the research and learning community.

Hours of Work

  • Full Time, Permanent position

  • This position is targeted for someone located within the Northeast in the United States.

  • This is a remote role with up to 50% travel as needed

  • You will work regular business hours with the ability to flex as needed

Compensation - US only

The expected base salary for this position is $110,000-140,000 USD per year.This role is eligible for annual bonus earnings.Individual pay is based upon experience, education, skill and ability, expertise, and relevant factors.In addition to a competitive remuneration package, you will be eligible to participate in a benefits package that includes medical, dental, prescription drug, life insurance, 401k with match, long term disability coverage, vacation, sick time, volunteer time, discount programs, and many more.

#LI-Remote

#LI-LP

At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.

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