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Customer Success Manager Public Sector Jobs in Reno, NV

Cleo

Customer Success Manager

Carson City, NV · On-site

Customer Success Manager Remote - US What You Will Be Doing * Manage a portfolio of 30+ accounts across the full customer lifecycle, from implementation handoff through renewal and expansion

iCIMS

Senior Manager, Customer Success

Carson City, NV · On-site

This role leads Customer Success Managers, Technical Success Managers, or other customer-facing roles within the Customer Success function, while fostering consistency, operational excellence, and ...

Keystone CPAs LLC

Client Success Manager

Reno, NV · On-site

Keystone CPA Location: Reno, NV Reports To: Pod Leader Works Closely With: Principals, Tax Managers ... Comfort working every day in practice-management, workflow, CRM, and document-management systems.

Figure

Customer Success Associate

Reno, NV · On-site

$71K/yr

Customer Success Associate Reno, NV Figure (NASDAQ: FIGR) is transforming capital markets through ... manages applicant data. California Residents, please review our California Employee and General ...

Figure Lending

Customer Success Associate

Reno, NV · On-site

$71K/yr

About the Role As a Customer Success Associate, you will be the voice of Figure for customers ... manages applicant data. California Residents, please review our California Employee and General ...

Figure Lending

Customer Success Associate

Reno, NV · On-site

$71K/yr

About the Role As a Customer Success Associate, you will be the voice of Figure for customers ... manages applicant data. California Residents, please review our California Employee and General ...

Figure Lending

Customer Success Associate

Reno, NV · On-site

$71K/yr

About the Role As a Customer Success Associate, you will be the voice of Figure for customers ... manages applicant data. California Residents, please review our California Employee and General ...

Wolters Kluwer

Sales Business Retention Rep

Carson City, NV · On-site

$49K - $56K/yr

The Customer Success Manager (CSM) plays a critical role in helping customers realize value from their investment in Lippincott Solutions. This role partners closely with customers and internal teams ...

STACI AMERICAS

Client Success Representative

Reno, NV · On-site

$24 - $26/hr

We are looking for a Client Success Representative to be based at our Reno location reporting to ... Manage the customers' order process and ensure orders are entered, filled, and shipped accurately ...

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All JobsCustomer Success Public Sector JobsCustomer Success Manager Public Sector JobsCustomer Success Manager Public Sector Jobs in Reno, NV

Customer Success Manager Public Sector information

See Reno, NV salary details

$32.4K

$82.8K

$139.6K

How much do customer success manager public sector jobs pay per year?

As of Aug 28, 2026, the average yearly pay for customer success manager public sector in Reno, NV is $82,821.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,300.00 and $98,700.00 per year, depending on experience, location, and employer.

What is a customer success manager in the public sector?

A Customer Success Manager (CSM) in the public sector is a professional who helps government agencies and public organizations effectively use a company's products or services. Their main goal is to ensure these clients achieve their desired outcomes, maximize value, and maintain a positive relationship with the provider. CSMs work closely with clients to understand their unique needs, provide training and support, and address any challenges that arise. In the public sector, this role often requires knowledge of government regulations and the ability to navigate complex organizational structures.

How does a customer success manager in the public sector typically collaborate with government clients and internal teams?

As a Customer Success Manager in the public sector, you’ll work closely with government agencies to understand their unique needs and ensure successful adoption of your organization's solutions. Collaboration often involves regular check-ins, training sessions, and feedback loops. Internally, you’ll coordinate with sales, product, and support teams to address client concerns and tailor solutions to public sector requirements. Building strong relationships and maintaining clear communication across all stakeholders is key to driving client satisfaction and long-term retention.

What are the key skills and qualifications needed to thrive as a customer success manager in the public sector, and why are they important?

To thrive as a Customer Success Manager in the Public Sector, you need expertise in account management, knowledge of government procurement processes, and a relevant bachelor's degree. Familiarity with CRM platforms (such as Salesforce), data analytics tools, and certifications in customer success or project management are often required. Strong communication, relationship-building, and problem-solving skills help you navigate complex stakeholder environments and drive customer satisfaction. These skills and qualifications are crucial for ensuring public sector clients achieve their desired outcomes and remain engaged with your organization's solutions.

What is the difference between Customer Success Manager Public Sector vs Customer Support Specialist?

AspectCustomer Success Manager Public SectorCustomer Support Specialist
Required credentialsBachelor's degree, industry-specific certificationsHigh school diploma or equivalent, technical certifications often preferred
Work environmentPublic sector agencies, government organizationsCall centers, help desks, online support platforms
Employer and industry usageGovernment, non-profit, public institutionsPrivate companies, tech firms, service providers
Common search and comparison intentUnderstanding roles in public sector customer relationsCustomer support roles and responsibilities

The Customer Success Manager Public Sector focuses on building long-term relationships, strategic account management, and ensuring client success within government and public organizations. In contrast, a Customer Support Specialist handles technical issues, troubleshooting, and immediate customer inquiries. While both roles require communication skills, the CSM in the public sector emphasizes relationship management and strategic planning, whereas the support specialist concentrates on technical problem resolution.

What are popular job titles related to Customer Success Manager Public Sector jobs in Reno, NV?

For Customer Success Manager Public Sector jobs in Reno, NV, the most frequently searched job titles are:

What job categories do people searching Customer Success Manager Public Sector jobs in Reno, NV look for?

The top searched job categories for Customer Success Manager Public Sector jobs in Reno, NV are:

What cities near Reno, NV are hiring for Customer Success Manager Public Sector jobs?

Cities near Reno, NV with the most Customer Success Manager Public Sector job openings:

Customer Success Manager Public Sector jobs near you

Strategic Customer Success Manager, Public Sector

Socure Inc

Carson City, NV • On-site

Other

Re-posted 17 days ago

Job description

Why Socure?

Socure is building the identity trust infrastructure for the digital economy — verifying 100% of good identities in real time and stopping fraud before it starts. The mission is big, the problems are complex, and the impact is felt by businesses, governments, and millions of people every day.

We hire people who want that level of responsibility. People who move fast, think critically, act like owners, and care deeply about solving customer problems with precision. If you want predictability or narrow scope, this won't be your place. If you want to help build the future of identity with a team that holds a high bar for itself — keep reading.

We are looking for a Strategic Customer Success Manager, Public Sector to join and be a key member of Socure's Public Sector team. In this role, you'll own major financial existing accounts, drive sales, ongoing, consultative relationships and be the face of Socure throughout the post-sales customer journey - from onboarding to implementation to renewal - and create and implement strategic account plans focused on enterprise-wide deployments of products and services.

Requirements:
  • Partner with our Public Sector Sales Pod to develop, scale, and grow our post-sales customer success function
  • Act as a trusted advisor to customers and successfully establish relationships throughout the customer's organization
  • Identify expansion and up-sell opportunities, new use cases, and play a key role in renewing enterprise customer contracts
  • Manage time-to-revenue timelines following contract signing, including product delivery, integration between customer infrastructure and company SaaS service, and sign-offs
  • Coordinate technical resources needed for up-sell opportunities and support issues, and own status reporting to support revenue projections
  • Act as an escalation point for renewals strategy, critical account issues, and ongoing account planning
  • Analyze customer data to identify and propose new ideas and processes to prevent issues and increase product usage
  • Quickly absorb new information via Socure University training program and external sources to become an expert on our solutions
Qualifications:
  • BA/BS required
  • Minimum 4-6 years experience in Customer Success, Account Management, or a Solutions role
  • Experience managing complex enterprise accounts and leading the relationship at all levels of the institution from executive to business owners
  • A proven track record of quota achievement and demonstrated career stability
  • Excellent communication and presentation skills
  • Attention to detail, strong organizational skills, and a bias for action
  • A self-starter approach to work and the ability to adapt and thrive in rapidly changing circumstances
  • Salesforce knowledge
  • SaaS background
  • Analytical capabilities and the ability to tell a story with data

Ideal candidates will live within 45 minutes of Washington, DC OR New York City, New York

Socure is an equal opportunity employer that values diversity in all its forms within our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you need an accommodation during any stage of the application or hiring process—including interview or onboarding support—please reach out to your Socure recruiting partner directly.

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