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Customer Success Manager Govtech Jobs in Utah (NOW HIRING)

PDQ

Customer Success Manager

Salt Lake City, UT · On-site

Customer Success Manager PDQ, founded in Salt Lake City, UT, USA, makes device management simple, secure, and Pretty Damn Quick. IT teams use our products to reduce complexity, improve efficiency ...

iCIMS

Customer Success Manager

Salt Lake City, UT · On-site

$70K - $80K/yr

Using Gainsight and analytics, you'll build success plans aligned to customer goals, manage health and risk, and partner with Account Management to support renewals and expansion. You'll serve as the ...

LoanPro

Sr. Customer Success Manager

Farmington, UT · On-site

Sr. Customer Success Manager - Farmington, UT (Preferred) Why LoanPro: "We want to change how the future of finance works. We're working to change finance to be highly personalized. It changes who ...

LoanPro

Sr. Customer Success Manager

Farmington, UT · On-site

Sr. Customer Success Manager - Farmington, UT (Preferred) Why LoanPro: "We want to change how the future of finance works. We're working to change finance to be highly personalized. It changes who ...

Kadince

Customer Success Manager

Ogden, UT · Remote

Who We Want to Hire To be a Kadince Customer Success Manager you should have at least 1 year of experience working in the financial industry. Ideally, you'll have experience with community ...

LoanPro

Sr. Customer Success Manager

Farmington, UT · On-site

Sr. Customer Success Manager - Farmington, UT (Preferred) Why LoanPro: "We want to change how the future of finance works. We're working to change finance to be highly personalized. It changes who ...

Kadince

Customer Success Manager

Ogden, UT · On-site

$65K - $80K/yr

Who We Want to Hire To be a Kadince Customer Success Manager you should have at least 1 year of experience working in the financial industry. Ideally, you'll have experience with community ...

Coalition, Inc.

Customer Success Manager

Provo, UT · On-site

$57K - $65K/yr

... manage and mitigate potential cyberattacks. Opportunities to make an impact with bold thinking are ... Support training & onboarding for new and existing customer success team members * Educating ...

PDQ

Customer Success Manager

South Salt Lake, UT · On-site

Success in this role is measured through customer retention, expansion, customer engagement, and ... Managers who champion professional development * 100% Premium Coverage for medical, dental and ...

Coalition

Customer Success Manager

Provo, UT · On-site

$57K - $65K/yr

... manage and mitigate potential cyberattacks. Opportunities to make an impact with bold thinking are ... Support training & onboarding for new and existing customer success team members * Educating ...

Pear VC

Customer Success Manager - Piston

Lehi, UT · On-site

Customer Success Manager What you will be doing: * Onboard & Activate New Customers: Guide new customers through implementation and setup to ensure fast time-to-value and a smooth transition from ...

PEAR

Customer Success Manager - Piston

Lehi, UT · On-site

Customer Success Manager What you will be doing: * Onboard & Activate New Customers: Guide new customers through implementation and setup to ensure fast time-to-value and a smooth transition from ...

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Showing results 21-40

All JobsCustomer Success Govtech JobsCustomer Success Manager Govtech JobsCustomer Success Manager Govtech Jobs in Utah

Customer Success Manager Govtech information

What is a customer success manager in Govtech?

A Customer Success Manager (CSM) in Govtech is responsible for ensuring that government clients effectively adopt and benefit from technology solutions provided by their company. They act as the main point of contact between the tech provider and public sector clients, helping to onboard users, resolve issues, and maximize the value gained from the product or service. Their role is crucial in building long-term relationships, driving client satisfaction, and enabling digital transformation within government organizations.

What are the key skills and qualifications needed to thrive as a customer success manager in Govtech, and why are they important?

To thrive as a Customer Success Manager in Govtech, you need a strong understanding of government processes, client relationship management, and SaaS solutions, typically supported by a degree in business, public administration, or a related field. Familiarity with CRM software like Salesforce, customer analytics tools, and government procurement systems is highly valuable. Exceptional communication, problem-solving, and stakeholder management skills help build trust and ensure client satisfaction. These capabilities are crucial for driving product adoption, maximizing client retention, and navigating the unique challenges of government clients.

How does a customer success manager in Govtech typically collaborate with government clients and internal teams to ensure project success?

As a Customer Success Manager in the Govtech sector, you will regularly liaise with government stakeholders to understand their unique needs, regulatory requirements, and project goals. You’ll serve as the main point of contact, coordinating with product, engineering, and support teams to tailor solutions, manage expectations, and resolve issues promptly. Success in this role often requires strong communication skills, patience, and the ability to navigate complex approval processes. Building trust with clients and fostering a collaborative internal environment are key to delivering value and ensuring long-term satisfaction.

What is the difference between Customer Success Manager Govtech vs Customer Support Specialist Govtech?

AspectCustomer Success Manager GovtechCustomer Support Specialist Govtech
Primary FocusBuilding long-term client relationships and ensuring product adoptionProviding technical support and resolving user issues
Required SkillsCustomer relationship management, communication, strategic planningTechnical troubleshooting, product knowledge, problem-solving
Work EnvironmentProactive engagement with clients, account managementReactive support, helpdesk or support center
Industry UsageUsed in government technology projects to retain clientsUsed to assist users with technical problems in govtech products

The main difference is that Customer Success Managers Govtech focus on fostering ongoing relationships and ensuring clients derive value from products, while Customer Support Specialists Govtech handle immediate technical issues. Both roles are essential in the govtech industry but serve different functions in client engagement and support.

What are popular job titles related to Customer Success Manager Govtech jobs in Utah? For Customer Success Manager Govtech jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Customer Success Manager Govtech jobs in Utah look for? The top searched job categories for Customer Success Manager Govtech jobs in Utah are:
What cities in Utah are hiring for Customer Success Manager Govtech jobs? Cities in Utah with the most Customer Success Manager Govtech job openings:
Customer Success Manager Govtech jobs near you

Customer Success Manager (CSM)

Allied USA

Pleasant Grove, UT • On-site

$17 - $20/hr

Full-time

PTO

Re-posted 7 days ago

Job description

Are you passionate about customer satisfaction and driven to build strong, long-lasting relationships? Do you thrive on understanding clients' needs and providing exceptional support to help them achieve their goals? If so, we have an exciting opportunity for you as a Customer Success Manager at Allied USA!


About Allied USA: Allied USA is the largest privately owned medical waste management company in the country as well as the fastest growing medical waste management company in the United States.  We pride ourselves on building lasting partnerships with our clientele.


Job Description: As a Customer Success Manager, you will be the primary point of contact for our valued clients. You will play a pivotal role in ensuring their overall satisfaction, success, and retention. Your primary responsibilities will include:

  1. Relationship Management: Cultivate and nurture strong relationships with customers to understand their unique business objectives, challenges, and requirements.
  2. Client Onboarding: Guide new clients through a seamless onboarding process, ensuring they are set up for success from the beginning of their journey with Allied USA.
  3. Customer Support: Provide prompt and effective assistance to customers, addressing inquiries, troubleshooting issues, and resolving any challenges they may encounter.
  4. De-escalation: Demonstrate exceptional de-escalation techniques to handle challenging situations and ensure the best possible resolution for our customers, partners, and the company.
  5. Customer Advocacy: Act as the voice of the customer within Allied USA, advocating for their needs and providing feedback to our product and service teams.
  6. Renewals and Upsells: Identify upsell opportunities and work with the appropriate departments to drive revenue growth. Ensure successful customer renewals through proactive engagement.


Requirements:

  • Previous experience in customer success, account management, or related roles.
  • Strong interpersonal and communication skills, both verbal and written.
  • Ability to understand and analyze customer needs, driving towards solutions and results.
  • Demonstrate experience in building and maintaining strong customer relationships.
  • Proven track record of meeting and exceeding customer satisfaction and retention goals.
  • Analytical mindset with the ability to leverage data to drive decisions.
  • Proficiency in Microsoft, Google Suite, QuickBooks, all a plus.
  • Dependable and reliable for an in-office position in Lehi, Utah Monday through Friday from 8:00 a.m. to 5:00 p.m. with a one-hour lunch.
  • Able to handle multiple phone calls and emails per day without hesitation.


To apply, please submit your updated resume for the Customer Success Manager position at Allied USA. We look forward to welcoming you to our team!


Compensation, Benefits, and Perks:


  • Competitive compensation (DOE) ranging from $17.00-$20.00. 

  • Monday to Friday only

  • PTO benefits

  • Drinks, snacks, team building lunches & activities

  • Potential for commissions and bonuses.