Client Success Manager
Overland Park, KS · On-site
As a Client Success Manager, you oversee all marketing programs that run for your assigned client accounts. You are our front-line representative. You provide clear and consistent communication ...
Client Success Manager
Overland Park, KS · On-site
As a Client Success Manager, you oversee all marketing programs that run for your assigned client accounts. You are our front-line representative. You provide clear and consistent communication ...
Client Success Manager
Overland Park, KS · On-site
Description As a Client Success Manager, you oversee all marketing programs that run for your assigned client accounts. You are our front-line representative. You provide clear and consistent ...
Client Success Manager
Overland Park, KS · On-site
Description As a Client Success Manager, you oversee all marketing programs that run for your assigned client accounts. You are our front-line representative. You provide clear and consistent ...
Sales Customer Success Specialist Are you a relationship-builder who thrives on turning customers ... Confident working independently and managing multiple priorities at once
Sales Customer Success Specialist Are you a relationship-builder who thrives on turning customers ... Confident working independently and managing multiple priorities at once
IdeaTek is looking for a Sales Customer Success Specialist to own post-sale relationships with our ... Confident working independently and managing multiple priorities at once
IdeaTek is looking for a Sales Customer Success Specialist to own post-sale relationships with our ... Confident working independently and managing multiple priorities at once
IdeaTek is looking for a Sales Customer Success Specialist to own post-sale relationships with our ... Confident working independently and managing multiple priorities at once
IdeaTek is looking for a Sales Customer Success Specialist to own post-sale relationships with our ... Confident working independently and managing multiple priorities at once
IdeaTek is looking for a Sales Customer Success Specialist to own post-sale relationships with our ... Confident working independently and managing multiple priorities at once
IdeaTek is looking for a Sales Customer Success Specialist to own post-sale relationships with our ... Confident working independently and managing multiple priorities at once
IdeaTek is looking for a Sales Customer Success Specialist to own post-sale relationships with our ... Confident working independently and managing multiple priorities at once
IdeaTek is looking for a Sales Customer Success Specialist to own post-sale relationships with our ... Confident working independently and managing multiple priorities at once
IdeaTek is looking for a Sales Customer Success Specialist to own post-sale relationships with our ... Confident working independently and managing multiple priorities at once
Quick apply
IdeaTek is looking for a Sales Customer Success Specialist to own post-sale relationships with our ... Confident working independently and managing multiple priorities at once
IdeaTek is looking for a Sales Customer Success Specialist to own post-sale relationships with our ... Confident working independently and managing multiple priorities at once
Quick apply
IdeaTek is looking for a Sales Customer Success Specialist to own post-sale relationships with our ... Confident working independently and managing multiple priorities at once
IdeaTek is looking for a Sales Customer Success Specialist to own post-sale relationships with our ... Confident working independently and managing multiple priorities at once
IdeaTek is looking for a Sales Customer Success Specialist to own post-sale relationships with our ... Confident working independently and managing multiple priorities at once
IdeaTek is looking for a Sales Customer Success Specialist to own post-sale relationships with our ... Confident working independently and managing multiple priorities at once
IdeaTek is looking for a Sales Customer Success Specialist to own post-sale relationships with our ... Confident working independently and managing multiple priorities at once
The Client Success Manager (US only - Remote) will support clients within the Managed Security ... Experience with Client Relationship Management (CRM) software such as Salesforce & ServiceNow.
The Client Success Manager (US only - Remote) will support clients within the Managed Security ... Experience with Client Relationship Management (CRM) software such as Salesforce & ServiceNow.
The Client Success Manager (US only - Remote) will support clients within the Managed Security ... Experience with Client Relationship Management (CRM) software such as Salesforce & ServiceNow.
The Client Success Manager (US only - Remote) will support clients within the Managed Security ... Experience with Client Relationship Management (CRM) software such as Salesforce & ServiceNow.
Partner with Customer Success Managers, Solutions Engineers, and the Implementation Specialist to translate real-world customer friction into learning priorities Design & Build Scalable Learning ...
Partner with Customer Success Managers, Solutions Engineers, and the Implementation Specialist to translate real-world customer friction into learning priorities Design & Build Scalable Learning ...
Experience with a CRM system is a plus. * Knowledge of QuickBooks Online and Desktop is a plus ... Our success has been realized through investments in our proprietary software and market expertise.
Experience with a CRM system is a plus. * Knowledge of QuickBooks Online and Desktop is a plus ... Our success has been realized through investments in our proprietary software and market expertise.
Experience with a CRM system is a plus. * Knowledge of QuickBooks Online and Desktop is a plus ... Our success has been realized through investments in our proprietary software and market expertise.
Experience with a CRM system is a plus. * Knowledge of QuickBooks Online and Desktop is a plus ... Our success has been realized through investments in our proprietary software and market expertise.
... customer success while driving retention. This role is at the intersection of relationship ... Leverage industry knowledge (utilities, public works, infrastructure, or govtech) to provide ...
... customer success while driving retention. This role is at the intersection of relationship ... Leverage industry knowledge (utilities, public works, infrastructure, or govtech) to provide ...
Account Manager
Overland Park, KS · On-site
... customer success while driving retention. This role is at the intersection of relationship ... Leverage industry knowledge (utilities, public works, infrastructure, or govtech) to provide ...
Account Manager
Overland Park, KS · On-site
... customer success while driving retention. This role is at the intersection of relationship ... Leverage industry knowledge (utilities, public works, infrastructure, or govtech) to provide ...
Agency Success Manager
Overland Park, KS · On-site
$120K/yr
... Agency Success Manager in the Kansas City Metro area who is the very best at what they do. We've ... Provide excellent and timely customer service to agents. * Troubleshoot and resolve issues that may ...
Agency Success Manager
Overland Park, KS · On-site
$120K/yr
... Agency Success Manager in the Kansas City Metro area who is the very best at what they do. We've ... Provide excellent and timely customer service to agents. * Troubleshoot and resolve issues that may ...
Agency Success Manager
Overland Park, KS · On-site
$120K/yr
... Agency Success Manager in the Kansas City Metro area who is the very best at what they do. We've ... Provide excellent and timely customer service to agents. * Troubleshoot and resolve issues that may ...
Quick apply
Agency Success Manager
Overland Park, KS · On-site
$120K/yr
... Agency Success Manager in the Kansas City Metro area who is the very best at what they do. We've ... Provide excellent and timely customer service to agents. * Troubleshoot and resolve issues that may ...
Customer Success Manager Govtech information
What is a customer success manager in Govtech?
A Customer Success Manager (CSM) in Govtech is responsible for ensuring that government clients effectively adopt and benefit from technology solutions provided by their company. They act as the main point of contact between the tech provider and public sector clients, helping to onboard users, resolve issues, and maximize the value gained from the product or service. Their role is crucial in building long-term relationships, driving client satisfaction, and enabling digital transformation within government organizations.
What are the key skills and qualifications needed to thrive as a customer success manager in Govtech, and why are they important?
To thrive as a Customer Success Manager in Govtech, you need a strong understanding of government processes, client relationship management, and SaaS solutions, typically supported by a degree in business, public administration, or a related field. Familiarity with CRM software like Salesforce, customer analytics tools, and government procurement systems is highly valuable. Exceptional communication, problem-solving, and stakeholder management skills help build trust and ensure client satisfaction. These capabilities are crucial for driving product adoption, maximizing client retention, and navigating the unique challenges of government clients.
How does a customer success manager in Govtech typically collaborate with government clients and internal teams to ensure project success?
As a Customer Success Manager in the Govtech sector, you will regularly liaise with government stakeholders to understand their unique needs, regulatory requirements, and project goals. You’ll serve as the main point of contact, coordinating with product, engineering, and support teams to tailor solutions, manage expectations, and resolve issues promptly. Success in this role often requires strong communication skills, patience, and the ability to navigate complex approval processes. Building trust with clients and fostering a collaborative internal environment are key to delivering value and ensuring long-term satisfaction.
What is the difference between Customer Success Manager Govtech vs Customer Support Specialist Govtech?
| Aspect | Customer Success Manager Govtech | Customer Support Specialist Govtech |
|---|---|---|
| Primary Focus | Building long-term client relationships and ensuring product adoption | Providing technical support and resolving user issues |
| Required Skills | Customer relationship management, communication, strategic planning | Technical troubleshooting, product knowledge, problem-solving |
| Work Environment | Proactive engagement with clients, account management | Reactive support, helpdesk or support center |
| Industry Usage | Used in government technology projects to retain clients | Used to assist users with technical problems in govtech products |
The main difference is that Customer Success Managers Govtech focus on fostering ongoing relationships and ensuring clients derive value from products, while Customer Support Specialists Govtech handle immediate technical issues. Both roles are essential in the govtech industry but serve different functions in client engagement and support.
What are popular job titles related to Customer Success Manager Govtech jobs in Kansas? For Customer Success Manager Govtech jobs in Kansas, the most frequently searched job titles are:
What job categories do people searching Customer Success Manager Govtech jobs in Kansas look for? The top searched job categories for Customer Success Manager Govtech jobs in Kansas are:
What cities in Kansas are hiring for Customer Success Manager Govtech jobs? Cities in Kansas with the most Customer Success Manager Govtech job openings:
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 9 days ago
Job description
Job Description
As a Client Success Manager, you oversee all marketing programs that run for your assigned client accounts. You are our front-line representative. You provide clear and consistent communication between your clients and our internal product teams. You offer strategic oversight while you manage the daily needs of your assigned clients. You are accountable for client growth and retention, so your success will be measured by metrics such as client satisfaction, retention, and revenue growth. Your internal coordination between multiple media programs will ensure high quality results.
Schedule
Job Expectations
Requirements
Job Qualifications
Required Experience
Physical Requirements
Travel
Benefits/Perks:
Go Local Interactive is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
Need Assistance? If you require assistance or reasonable accommodation for any part of the application or hiring process, please submit your request by email to careers@golocalinteractive.com. This contact information is for accommodation requests only, and should not be used to inquire about the status of applications.
As a Client Success Manager, you oversee all marketing programs that run for your assigned client accounts. You are our front-line representative. You provide clear and consistent communication between your clients and our internal product teams. You offer strategic oversight while you manage the daily needs of your assigned clients. You are accountable for client growth and retention, so your success will be measured by metrics such as client satisfaction, retention, and revenue growth. Your internal coordination between multiple media programs will ensure high quality results.
Schedule
- Hybrid / Full Time
- 2 WFH days available weekly following the onboarding period.
Job Expectations
- Manage and provide strategic oversight to assigned desk of clients
- Monitor short-term and long-term optimizations and development of product performance and client opportunity
- Formulate metrics to measure company and client success
- Communicate and coordinate all agency resources to ensure the highest level of client satisfaction and growth
- Communicate information received from clients internally to the appropriate product teams
- Create, present, and execute customized strategic growth plans
- Ensure internal programs are properly positioned with our clients
- Accountable for client growth and retention
- Delegate or fulfill required tasks
- Research and stay up to date on marketing trends
Requirements
Job Qualifications
- Must demonstrate a proven track record of the ability to prioritize, organize, and multi-task in a flexible and fast paced environment to effectively meet deadlines
- Must demonstrate the ability to manage projects and tasks via cross team collaboration and organization to accomplish client goals
- Must demonstrate exemplary written and verbal communication skills
- Must demonstrate presentation skills
- Must demonstrate the ability to effectively communicate both technical and non-technical information between internal product teams and external clients
- Must demonstrate strategic and creative thinking when solving problems
- Must demonstrate a solid understanding of Search Engine Optimization, Social Media Marketing, Paid Search, and Lead Generation
- Demonstrated proficient skills in Microsoft Office, including Excel, Word and PowerPoint
Required Experience
- Bachelor's Degree in Marketing, Mass Communications or another related field
- 2-5 years of account management with client facing experience
- 1 year Digital Marketing, Advertising, or media industry experience
Physical Requirements
- While performing the duties of this job, the employee is regularly required to stand, walk, sit, and talk or hear.
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Travel
- Up to 25%
Benefits/Perks:
- Three (3) medical insurance plan options with Aetna.
- 100% of Employee Level Coverage for health insurance is paid by Go Local Interactive.
- 2 Health Insurance Plans are HSA eligible and will receive the following contributions from Go Local Interactive regardless of an employee's contribution to the account: $500 for Employee Only, $1,000 for Employee + Spouse, and $3,000 for Employee + Family or Employee + Children.
- FSA and FSA Dependent care eligible.
- Dental, vision, $25,000 basic life insurance, short term disability insurances paid for 100% by Go Local Interactive.
- 401k retirement safe harbor plan available including a 4% company match after 1 year.
- Insurances and 401(k) start 1st of the month following 30 days of employment.
- Minimum Fifteen (15) Paid Time Off (PTO) days your first year (hours earned each pay date).
- Thirteen (13) paid holidays observed annually.
- Casual dress code.
- Free snacks and Roasterie Coffee everyday!
Go Local Interactive is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
Need Assistance? If you require assistance or reasonable accommodation for any part of the application or hiring process, please submit your request by email to careers@golocalinteractive.com. This contact information is for accommodation requests only, and should not be used to inquire about the status of applications.
About Go Local Interactive
Sourced by ZipRecruiter
Industry
Marketing
Company size
11 - 50 Employees
Headquarters location
Overland Park, KS, US
Year founded
2011