Customer Success Manager Exely is a global IT company specialising in online solutions and websites for hotel industry. We help hoteliers increase their direct sales and automate operations. With a ...
Customer Success Manager Exely is a global IT company specialising in online solutions and websites for hotel industry. We help hoteliers increase their direct sales and automate operations. With a ...
Customer Success Manager - AI-Powered Legal Technology At Epiq, your work contributes to complex, global legal outcomes. You'll join a values-driven community where integrity guides decisions ...
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About the job Senior Customer Success Manager About This Role We are looking for a Senior Customer Success Manager with 5+ years of experience to own and grow a portfolio of 130-150 school ...
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Customer Success Manager OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully ...
Customer Success Manager OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully ...
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SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success. A CSM will play a vital role in ensuring customers achieve their desired outcomes while using ...
SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success. A CSM will play a vital role in ensuring customers achieve their desired outcomes while using ...
Customer Success Manager Federal information
See salary details
$32.5K - $42.3K
4% of jobs
$42.3K - $52K
10% of jobs
$58.9K is the 25th percentile. Wages below this are outliers.
$52K - $61.8K
16% of jobs
$61.8K - $71.6K
15% of jobs
The median wage is $75.3K / yr.
$71.6K - $81.4K
14% of jobs
$81.4K - $91.1K
14% of jobs
$93.9K is the 75th percentile. Wages above this are outliers.
$91.1K - $100.9K
10% of jobs
$100.9K - $110.7K
10% of jobs
$110.7K - $120.5K
4% of jobs
$120.5K - $130.2K
2% of jobs
$130.2K - $140K
2% of jobs
$32.5K
$83.1K
$140K
How much do customer success manager federal jobs pay per year?
As of Sep 12, 2026, the average yearly pay for customer success manager federal in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.
What is a Customer Success Manager Federal?
A Customer Success Manager Federal is a professional who works with federal government clients to ensure they effectively use a company's products or services. Their main goal is to build strong relationships, address client needs, and help federal agencies achieve their objectives through tailored support and guidance. They act as a liaison between the client and the company, ensuring smooth onboarding, adoption, and ongoing satisfaction with the solutions provided. These managers often have expertise in federal regulations, compliance, and procurement processes. By proactively solving issues and identifying opportunities, they help drive customer retention and long-term value.
How does a Customer Success Manager Federal typically collaborate with government clients and internal teams to ensure contract compliance and client satisfaction?
A Customer Success Manager Federal works closely with federal government clients to understand their unique requirements, ensuring that solutions and services comply with specific contract terms and government regulations. They act as a liaison between the client and internal teams such as product, support, and legal, coordinating efforts to address issues and implement new features. Regular check-ins, performance reviews, and detailed documentation are essential to maintain transparency and build trust. This role requires excellent communication skills and a strong understanding of federal procurement and compliance procedures.
What are the key skills and qualifications needed to thrive as a Customer Success Manager Federal, and why are they important?
To thrive as a Customer Success Manager Federal, you need expertise in account management, knowledge of federal contracting and compliance, and a bachelor’s degree in business or a related field. Familiarity with CRM systems like Salesforce, project management tools, and federal procurement platforms is typically required. Exceptional communication, relationship-building, and problem-solving skills help you navigate complex government client needs and foster trust. These skills are essential for ensuring customer satisfaction, contract renewal, and long-term partnership success within the federal sector.
What is the difference between Customer Success Manager Federal vs Customer Success Manager Commercial?
| Aspect | Customer Success Manager Federal | Customer Success Manager Commercial |
|---|---|---|
| Required Credentials | Often requires security clearances, federal-specific certifications | Typically requires general business or industry certifications |
| Work Environment | Government agencies, federal contractors, regulated environments | Private sector companies, startups, commercial clients |
| Employer & Industry Usage | Federal government, defense, aerospace, public sector | Technology, SaaS, retail, finance |
| Search & Comparison Intent | Federal-specific roles, government contracts, security clearance | Commercial client management, sales support |
The main difference between Customer Success Manager Federal and Customer Success Manager Commercial lies in their work environment, required credentials, and industry focus. Federal roles often involve government agencies and security clearances, while commercial roles focus on private sector clients. Both positions aim to ensure client satisfaction but cater to different sectors and compliance requirements.
What cities are hiring for Customer Success Manager Federal jobs?
Cities with the most Customer Success Manager Federal job openings:
What are popular job titles related to Customer Success Manager Federal jobs?
For Customer Success Manager Federal jobs, the most frequently searched job titles are:
Job description
Customer Success Manager
Exely is a global IT company specialising in online solutions and websites for hotel industry. We help hoteliers increase their direct sales and automate operations. With a client base of over 5000 properties from 65 countries, ranging from small hotels to large resorts, we are committed to delivering exceptional customer service and support. Our distributed team works from 20 countries in APAC and EMEA regions and speaks 35+ languages providing an exceptional possibility to share global exchange experience.
We're looking for a proactive Customer Success Manager to help hotels in Thailand grow their online revenue with Exely's digital tools. You'll analyze clients' current setup, website, booking engine, PMS, OTA presence, identify growth opportunities, and build clear recommendations to boost efficiency and profit. Through regular calls and on-site meetings, you'll guide hoteliers in implementing solutions that drive measurable results.
Main KPIs: revenue growth, at least 15 in-person meetings per month, and the number of successfully implemented recommendations.
Requirements:
- Excellent communication and objection-handling skills; comfortable with calls and visits.
- Based in Thailand (Bangkok/Pattaya) region, ready to travel across Bangkok/Pattaya.
- Native in Thai, advanced English.
- Experience in active sales or customer success is a plus.
- Understanding of hotel revenue structure, internal operations, and systems (booking engine, OTA, PMS, channel manager).
- CRM proficiency and a strong customer-oriented mindset required.
Hiring Process
HR Screen with Recruiter → Test task → Professional Interview with Hiring Managers.
Possible career path: Business Development Manager or Account Manager.