ZipRecruiter

Log In

1

Customer Success Manager Federal Jobs (NOW HIRING)

REXEL

Customer Success Manager

Rochester, NY · On-site

The Customer Success Manager is responsible for growing and retaining Rexel's Annual Recurring ... Travels to offsite locations - Frequently - 21% to 50% Rexel USA (A VEVRAA Federal Contractor), and ...

PetsApp

Customer Success Manager

Manhattan, NY · On-site

About the Role We're looking for a Customer Success Manager who combines industry expertise, strategic thinking, strong customer success fundamentals, and a deep ownership mentality. This role ...

Auxmode

Customer Success Manager

Customer Success Manager The Customer Success Manager works to ensure the success of our portfolio of clients. CSM will accomplish this by intimately knowing Aux Mode's clients and services and ...

Murj

Customer Success Manager

The Customer Success Manager will perform and be proficient at all phases of the Customer Onboarding process from Pre-launch through post launch follow up and optimization. In performing these tasks ...

Aidoos

Customer Success Manager

Customer Success Manager New Skills Account Management Communication Skills Consultative Selling Customer Relationship Management Customer Retention Strategies Data Analysis Education Technology ...

Selr LLC

Customer Success Manager

San Francisco, CA · On-site

$130K - $140K/yr

Customer Success Manager San Francisco, CA (Onsite 5 Days per Week) | Venture-Backed SaaS Startup ... federal, California state, or local laws. In accordance with California law, our client is ...

Intelliculture

Customer Success Manager

Customer Success Manager Location: Remote (Western U.S. or Western Canada preferred) At IntelliCulture, we're revolutionizing Ag-Tech to empower the farmers who keep our world running. Our SaaS-based ...

Scispot

Customer Success Manager

Customer Success Manager As a Customer Success Manager (CSM), you'll be the voice of our customers, working closely with both new and potential clients to understand their scientific needs. You'll ...

Cypress HCM

Customer Success Manager

DE · Remote

Customer Success Manager Location: Remote (EST | CST) Employees : 50| Team Size: 3-5 Industry: SaaS Reporting To: Director of Customer Success Seeking an experienced Customer Success Manager to join ...

Citian

Customer Success Manager

Washington, DC · On-site

Customer Success Manager Citian is a fast growing, venture backed SaaS technology company based in Washington, DC. Our software solutions revolutionize how our transportation and infrastructure ...

DOT Compliance Services

Customer Success Manager

Customer Success Manager Dot Compliance is a leading provider of cloud Quality and Compliance management solutions for the life science industry. Dot's SaaS solutions are based on the world's most ...

Epiq

Customer Success Manager

Phoenix, AZ · Remote

Customer Success Manager - AIPowered Legal Technology We're looking for a Customer Success Manager ... In compliance with federal law, all persons hired will be required to verify identity and ...

Deltek

Customer Success Manager

Customer Success Manager | Deltek, Inc Customer Success Manager US (Remote) As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help ...

Epiq

Customer Success Manager

Customer Success Manager - AI-Powered Legal Technology At Epiq, your work contributes to complex, global legal outcomes. You'll join a values-driven community where integrity guides decisions ...

previous pagenext page

Showing results 21-40

All JobsBusiness JobsCustomer Service JobsCustomer Service Manager JobsCustomer Success Manager Federal Jobs

Customer Success Manager Federal information

See salary details

$32.5K

$83.1K

$140K

How much do customer success manager federal jobs pay per year?

As of Sep 12, 2026, the average yearly pay for customer success manager federal in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is a Customer Success Manager Federal?

A Customer Success Manager Federal is a professional who works with federal government clients to ensure they effectively use a company's products or services. Their main goal is to build strong relationships, address client needs, and help federal agencies achieve their objectives through tailored support and guidance. They act as a liaison between the client and the company, ensuring smooth onboarding, adoption, and ongoing satisfaction with the solutions provided. These managers often have expertise in federal regulations, compliance, and procurement processes. By proactively solving issues and identifying opportunities, they help drive customer retention and long-term value.

How does a Customer Success Manager Federal typically collaborate with government clients and internal teams to ensure contract compliance and client satisfaction?

A Customer Success Manager Federal works closely with federal government clients to understand their unique requirements, ensuring that solutions and services comply with specific contract terms and government regulations. They act as a liaison between the client and internal teams such as product, support, and legal, coordinating efforts to address issues and implement new features. Regular check-ins, performance reviews, and detailed documentation are essential to maintain transparency and build trust. This role requires excellent communication skills and a strong understanding of federal procurement and compliance procedures.

What are the key skills and qualifications needed to thrive as a Customer Success Manager Federal, and why are they important?

To thrive as a Customer Success Manager Federal, you need expertise in account management, knowledge of federal contracting and compliance, and a bachelor’s degree in business or a related field. Familiarity with CRM systems like Salesforce, project management tools, and federal procurement platforms is typically required. Exceptional communication, relationship-building, and problem-solving skills help you navigate complex government client needs and foster trust. These skills are essential for ensuring customer satisfaction, contract renewal, and long-term partnership success within the federal sector.

What is the difference between Customer Success Manager Federal vs Customer Success Manager Commercial?

AspectCustomer Success Manager FederalCustomer Success Manager Commercial
Required CredentialsOften requires security clearances, federal-specific certificationsTypically requires general business or industry certifications
Work EnvironmentGovernment agencies, federal contractors, regulated environmentsPrivate sector companies, startups, commercial clients
Employer & Industry UsageFederal government, defense, aerospace, public sectorTechnology, SaaS, retail, finance
Search & Comparison IntentFederal-specific roles, government contracts, security clearanceCommercial client management, sales support

The main difference between Customer Success Manager Federal and Customer Success Manager Commercial lies in their work environment, required credentials, and industry focus. Federal roles often involve government agencies and security clearances, while commercial roles focus on private sector clients. Both positions aim to ensure client satisfaction but cater to different sectors and compliance requirements.

What cities are hiring for Customer Success Manager Federal jobs?

Cities with the most Customer Success Manager Federal job openings:

What are popular job titles related to Customer Success Manager Federal jobs?

For Customer Success Manager Federal jobs, the most frequently searched job titles are:

Infographic showing various Customer Success Manager Federal job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Manager

Rochester, NY • On-site

REXEL
Electrical Equipment, Appliance, and Component Manufacturing • 10K+ employees
Learn more about REXELexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Rexel rating

7.3

Company rating: 7.3 out of 10

Based on 57 frontline employees who took The Breakroom Quiz

Job description

Company Description
Rexel USA is one of the largest distributors of electrical products, data communication, wireless communication and related supplies in the United States. Rexel USA operates its electrical distribution business in the United States through eight Regions that go to market under various banner and trade names, including Rexel, Rexel Automation, Gexpro, Mayer, Talley and Platt Electric Supply. In addition to an online store, Rexel USA has a distribution network of over 460 warehouse storefront locations throughout the U.S.
Job Description
We are looking for a Customer Success Manager to join our Rexel, USA team in Rochester, NY!
Summary:
The Customer Success Manager is responsible for growing and retaining Rexel's Annual Recurring Revenue. The Customer Success Manager will use data generated from normal business operations, customer support/service engagements, and other data sets to create a picture of customer needs and what opportunities might look like. Will work closely with customers, sales, product specialists, and services to help create an engagement, conversation, and a value proposition built around what Rexel has to offer in the automation field. The Customer Success Manager will lead in person customer kick-off meetings, adoption reviews, and executive business meetings to ensure the customer is meeting their objectives.
What You'll Do:
  • Build positive working relationships between Rexel and assigned customers
  • Manage multiple on-going customer success engagements and develop a cadence of recurring reviews with customers
  • Review progress with leadership and provide opinions on areas of opportunity
  • Act as point person to the customer for Annual Recurring Revenue contracts and subscriptions
  • Accurately communicate a value proposition based on the data being presented
  • Communicate in-person and remotely the value delivered to customer on a periodic cadence using Business Review methodology and other means of communication/cadences
  • Use data and workflow information to execute Onboarding, Adoption, Expansion, and Renewal motions relevant to each account in portfolio
  • Understand basic concepts of automation regarding product lifecycles, simple migration paths, and learning to identify opportunities based a customer's install base and support usage
  • Seek new targets and opportunities from data that is provided
  • Run numbers to calculate a return on investment or savings a customer might earn from engaging in a new product or service
  • Other duties as assigned

Job Duties Disclaimer:
The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrate commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA.
Qualifications
What You'll Need
  • 3+ years of Customer Success Manager experience
  • Prior experience with Rockwell Automation products and services preferred
  • High School or GED - Required
  • 4 Year / Bachelor's Degree - Preferred
  • Bachelor's Degree in Business or Technical degree preferred

Knowledge, Skills & Abilities
  • Must have excellent interpersonal, analytical, and written/verbal communication skills
  • Be a self-starter that can work both independently and in team-based environments
  • Must be able to build positive working relationships with people at all organizational levels
  • Must demonstrate integrity and a firm commitment to company beliefs and values
  • Attention to detail and organizational skills
  • Delivers exceptional customer experience

Additional Information
Physical Demands:
  • Sit: Must be able to remain in a stationary position - Constantly - at least 51%
  • Walk: Must be able to move about inside/outside office or work location - Frequently - 21% to 50%
  • Use hands to finger, handle, or feel: Operates a computer and other office machinery - Constantly - at least 51%
  • Stoop, kneel, crouch, or crawl: Must be able to crouch down to stock shelves, pick up boxes, or position oneself to maintain computers in the lab/under desks/in server closet - Occasionally - up to 20%
  • Talk, hear, taste, smell: Must be able to use senses to effectively communicate with co-workers and clients and detect hazardous conditions - Constantly - at least 51%

Weight and Force Demands:
  • Up to 10 pounds - Occasionally - up to 20%

Working Environment:
  • Travels to offsite locations - Frequently - 21% to 50%

Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.
For the state of New York only, the pay range is $70K to $80K, depending upon qualifications, experience and other considerations permitted by law.
Our Benefits Include:
  • Medical, Dental, and Vision Insurance
  • Life Insurance
  • Short-Term and Long-Term Disability Insurance
  • 401K with Employer Match
  • Paid vacation and sick time
  • Paid company holidays plus flexible personal days per year
  • Tuition Reimbursement
  • Health & Wellness Programs
  • Flexible Spending Accounts
  • HSA Accounts
  • Commuter Transit Benefits
  • Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few.
  • Employee Discount Programs
  • Professional Training & Development Programs
  • Career Advancement Opportunities - We like to promote from within

Our goal is to create a workplace where everyone feels respected, valued, and empowered to succeed as we understand that our success and innovation is enhanced by an inclusive and diverse workforce.
Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.

What Rexel employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply