ZipRecruiter

Log In

1

Customer Success Manager Federal Jobs (NOW HIRING)

UiPath

Customer Success Manager (Federal)

Washington, DC · On-site

... Customer Success Manager to join our Public Sector team, supporting mission-critical automation, AI, and transformation initiatives for customers across the Federal Civilian org. In this role, you ...

UiPath, Inc.

... Customer Success Manager to join our Public Sector team, supporting mission-critical automation, AI, and transformation initiatives for customers across the Federal Civilian org. In this role, you ...

Horizon3.ai

Federal Customer Success Manager

Cleared Federal Customer Success Manager Horizon3 is a fast-growing, remote cybersecurity company dedicated to the mission of enabling organizations to proactively find and fix and verify exploitable ...

StarTech.com Ltd.

Customer Success Manager

The Customer Success Manager plays a critical role in advancing this mission by building strategic ... federal employment laws. For further information, please review the Know Your Rights notice from ...

Azeus Systems

Customer Success Manager

Manhattan, NY · On-site

Customer Success Manager Azeus Systems Limited is looking for a Customer Success Manager to be part of our growing sales force for our product, Convene. Convene is a meeting and collaboration ...

Jobtailor

Customer Success Manager

Boston, MA · On-site

* Lead and grow a team of four to six Customer Success Managers * Run 1:1s, set expectations, coach against the Customer Success career progression framework, own development plans and performance ...

Addison Group

Customer Success Manager

Centennial, CO · On-site

$83K - $117K/yr

Customer Success Manager Location: Centennial, CO Industry: Manufacturing Pay: $83,000 - $117,000 ... federal, state and local laws. Addison Group complies with applicable state and local laws ...

TestRigor

Customer Success Manager

Customer Success Manager As a Customer Success Manager, you'll be responsible for managing key client relationships, driving adoption and satisfaction, and ensuring successful outcomes for our global ...

Oma Robotics

Customer Success Manager

Customer Success Manager Oma Fertility is a network of fertility clinics located across the United States that provides medical, financial, and emotional support throughout a patient's fertility ...

Azeus Convene

Customer Success Manager

Azeus Systems Limited is looking for a Customer Success Manager to be part of our growing sales force for our product, Convene. Convene is a meeting and collaboration solution for Boards and Senior ...

next page

Showing results 1-20

All JobsBusiness JobsCustomer Service JobsCustomer Service Manager JobsCustomer Success Manager Federal Jobs

Customer Success Manager Federal information

See salary details

$32.5K

$83.1K

$140K

How much do customer success manager federal jobs pay per year?

As of Sep 12, 2026, the average yearly pay for customer success manager federal in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is a Customer Success Manager Federal?

A Customer Success Manager Federal is a professional who works with federal government clients to ensure they effectively use a company's products or services. Their main goal is to build strong relationships, address client needs, and help federal agencies achieve their objectives through tailored support and guidance. They act as a liaison between the client and the company, ensuring smooth onboarding, adoption, and ongoing satisfaction with the solutions provided. These managers often have expertise in federal regulations, compliance, and procurement processes. By proactively solving issues and identifying opportunities, they help drive customer retention and long-term value.

How does a Customer Success Manager Federal typically collaborate with government clients and internal teams to ensure contract compliance and client satisfaction?

A Customer Success Manager Federal works closely with federal government clients to understand their unique requirements, ensuring that solutions and services comply with specific contract terms and government regulations. They act as a liaison between the client and internal teams such as product, support, and legal, coordinating efforts to address issues and implement new features. Regular check-ins, performance reviews, and detailed documentation are essential to maintain transparency and build trust. This role requires excellent communication skills and a strong understanding of federal procurement and compliance procedures.

What are the key skills and qualifications needed to thrive as a Customer Success Manager Federal, and why are they important?

To thrive as a Customer Success Manager Federal, you need expertise in account management, knowledge of federal contracting and compliance, and a bachelor’s degree in business or a related field. Familiarity with CRM systems like Salesforce, project management tools, and federal procurement platforms is typically required. Exceptional communication, relationship-building, and problem-solving skills help you navigate complex government client needs and foster trust. These skills are essential for ensuring customer satisfaction, contract renewal, and long-term partnership success within the federal sector.

What is the difference between Customer Success Manager Federal vs Customer Success Manager Commercial?

AspectCustomer Success Manager FederalCustomer Success Manager Commercial
Required CredentialsOften requires security clearances, federal-specific certificationsTypically requires general business or industry certifications
Work EnvironmentGovernment agencies, federal contractors, regulated environmentsPrivate sector companies, startups, commercial clients
Employer & Industry UsageFederal government, defense, aerospace, public sectorTechnology, SaaS, retail, finance
Search & Comparison IntentFederal-specific roles, government contracts, security clearanceCommercial client management, sales support

The main difference between Customer Success Manager Federal and Customer Success Manager Commercial lies in their work environment, required credentials, and industry focus. Federal roles often involve government agencies and security clearances, while commercial roles focus on private sector clients. Both positions aim to ensure client satisfaction but cater to different sectors and compliance requirements.

What cities are hiring for Customer Success Manager Federal jobs?

Cities with the most Customer Success Manager Federal job openings:

What are popular job titles related to Customer Success Manager Federal jobs?

For Customer Success Manager Federal jobs, the most frequently searched job titles are:

Infographic showing various Customer Success Manager Federal job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Manager - Federal

Virginia, MN • On-site

1Kosmos Inc.
Network Security • 51 - 200 employees
Learn more about 1Kosmos Inc.external

Other

Re-posted 20 days ago

Key responsibilities

  • Own the post-sales relationship with federal customers to ensure successful onboarding and long-term adoption.

  • Drive user engagement, manage project milestones, and monitor usage to identify adoption gaps and lead business reviews.

  • Serve as the primary point of contact for federal agency stakeholders and coordinate with internal teams to deliver onboarding, support, and expansion activities.

Job description

About 1Kosmos

1Kosmos enables secure, user-controlled digital identities for citizens, customers, and workforces. Through advanced passwordless authentication and identity verification, our platform reduces fraud, secures access, and simplifies identity management at scale.
We’re trusted by leading organizations across government, telecom, retail, banking, and tech, and are now expanding our federal footprint with a focus on impactful partnerships and mission-critical use cases.

Role Overview

We are seeking a Customer Success Manager (CSM) to join our high-growth team with a focus on the federal government sector. This role is critical to ensuring adoption, engagement, and value realization for public sector agencies deploying the 1Kosmos platform.
The CSM will work closely with federal program stakeholders, security/compliance teams, and our internal Implementation, Product, and Support functions to deliver exceptional onboarding, support, and expansion outcomes.
This is a 6-month contract role with a strong opportunity to convert into a full-time permanent position, based on performance and federal program growth.

Key ResponsibilitiesCustomer Engagement & Success
  • Own the post-sales relationship with federal customers, ensuring successful onboarding and long-term adoption.
  • Drive user engagement and manage project milestones through onboarding, enablement, and early usage.
  • Serve as the primary point of contact for federal agency stakeholders (IT, InfoSec, program managers).
  • Ensure delivery aligns with customer security, compliance, and operational needs (e.g., FedRAMP, FIPS, NIST 800-63).
  • Partner with Implementations to track timelines, proactively identify risks, and remove blockers.
  • Monitor usage, identify adoption gaps, and lead regular business reviews.
  • Advocate for customer needs internally and identify upsell or expansion opportunities as trust deepens.
  • Become an expert in 1Kosmos identity offerings and how they align with federal digital identity mandates (e.g., Executive Order 14028, Zero Trust architecture).
  • Share best practices and thought leadership with federal stakeholders.
QualificationsRequired:
  • U.S. Citizen (mandatory for federal work)
  • 3–7 years of experience in Customer Success, Program Management, or Federal Account Management
  • Experience working with U.S. federal agencies (civilian or defense), either directly or as a vendor
  • Experience at an identity, cybersecurity, or SaaS platform company
  • Strong communication and relationship-building skills with technical and non-technical stakeholders
  • Ability to project manage complex onboarding/deployments across functions
  • Comfortable with identity/security concepts: SSO, MFA, PKI, FIDO2, FedRAMP, Zero Trust
Preferred:
  • Understanding of federal procurement and compliance (ATO, TIC 3.0, ICAM frameworks)
  • Previous experience in startup/growth-stage environment
  • Ability to obtain a Top Secret/SCI clearance is required; active clearance strongly preferred.
Why Join Now?
  • Join a mission-driven company transforming how federal agencies secure identity
  • Influence a fast-growing federal portfolio and help shape our approach to public sector partnerships
  • Work cross-functionally with leaders across Product, Engineering, and Security
  • Be part of a collaborative, values-driven team making real impact
#J-18808-Ljbffr

Apply