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Customer Success Manager Edtech Jobs in Raleigh, NC

Relay

Enterprise Customer Success Manager

Raleigh, NC · On-site

Role Overview As an Enterprise Customer Success Manager (Hunter) , you are the strategic "break-in" specialist for Relay's most ambitious target accounts. You own the critical "0-to-1" stage of our ...

Railinc

Manager, Customer Success

Cary, NC · On-site

Essential Functions - People Management: * Lead and develop a team of Customer Success Specialists and Technical Business Analysts (up to 11 direct reports), ensuring strong performance, engagement ...

Steer

Manager of Customer Success

Raleigh, NC · Remote

About the Role As the Manager of Customer Success, you will lead our Customer Success Managers, overseeing a diverse portfolio that ranges from high-touch Enterprise partnerships to our high-volume ...

K4Connect

Client Success Manager

Raleigh, NC · On-site

They will manage the day-to-day activities for a subset of K4Connect's client base and will focus ... Utilize data to tell customer success stories. * Forecast and track key account metrics. * Work ...

K4Connect

Client Success Manager

Raleigh, NC · On-site

They will manage the day-to-day activities for a subset of K4Connect's client base and will focus ... Utilize data to tell customer success stories. * Forecast and track key account metrics. * Work ...

WalkMe

Customer Success Engineer

Raleigh, NC

Partner with Customer Success Managers (CSMs), Sales, and Product teams to align customer needs with product capabilities. * Create scalable resources such as documentation, guides, and playbooks to ...

Litera

Director, Customer Success

Raleigh, NC

Provide regular reports and insights to senior management on customer success metrics. * Analyze and improve customer success processes for efficiency and effectiveness. * Implement tools and ...

WalkMe

Customer Success Engineer

Raleigh, NC

Partner with Customer Success Managers (CSMs), Sales, and Product teams to align customer needs with product capabilities. * Create scalable resources such as documentation, guides, and playbooks to ...

Steer

Manager of Scaled Customer Success

Raleigh, NC · Remote

About the Role As the Manager of Scaled Customer Success, you will lead our Customer Success Managers, overseeing a diverse portfolio that ranges from high-touch Enterprise partnerships to our high ...

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Showing results 1-20

All JobsCustomer Success Manager Edtech JobsCustomer Success Manager Edtech Jobs in Raleigh, NC

Customer Success Manager Edtech information

See Raleigh, NC salary details

$31.6K

$80.7K

$136.1K

How much do customer success manager edtech jobs pay per year?

As of Jun 17, 2026, the average yearly pay for customer success manager edtech in Raleigh, NC is $80,745.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,800.00 and $96,200.00 per year, depending on experience, location, and employer.

What does a typical day look like for a Customer Success Manager in the Edtech industry?

A typical day for a Customer Success Manager in Edtech involves onboarding new users, conducting training sessions or webinars, and responding to customer inquiries or concerns. You’ll proactively check in with schools, educators, or administrators to ensure they are successfully adopting the platform, while also monitoring usage data to identify opportunities for improvement. Collaboration with product, sales, and technical support teams is common, as you’ll help relay user feedback or escalate complex issues. This role is dynamic and combines client-facing work with strategic problem-solving to drive user satisfaction and platform engagement.

What is a Customer Success Manager Edtech job?

A Customer Success Manager (CSM) in Edtech ensures that schools, educators, or institutions maximize the value of the company's educational technology products. They build strong relationships with clients, provide onboarding and training, address concerns, and help drive product adoption. The role involves proactive support, usage monitoring, and collaborating with internal teams to enhance customer satisfaction. Ultimately, their goal is to ensure long-term customer retention and success with the platform.

What are the key skills and qualifications needed to thrive in the Customer Success Manager Edtech position, and why are they important?

To thrive as a Customer Success Manager Edtech, you typically need experience in customer relationship management, education technology platforms, and a bachelor’s degree in a relevant field such as education, business, or communications. Familiarity with CRM software (like Salesforce or HubSpot), learning management systems (LMS), and analytics tools is often required. Excellent problem-solving, communication, and interpersonal skills help you build trust with clients and guide them toward success. These capabilities ensure you can help educational institutions or users maximize their value from the platform, leading to greater satisfaction and retention.

What are popular job titles related to Customer Success Manager Edtech jobs in Raleigh, NC? For Customer Success Manager Edtech jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Customer Success Manager Edtech jobs in Raleigh, NC look for? The top searched job categories for Customer Success Manager Edtech jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Customer Success Manager Edtech jobs? Cities near Raleigh, NC with the most Customer Success Manager Edtech job openings:
Customer Success Manager Edtech jobs near you
Infographic showing various Customer Success Manager Edtech job openings in Raleigh, NC as of June 2026, with employment types broken down into 100% Full Time. Highlights an 66% In-person, 7% Hybrid, and 27% Remote job distribution, with an average salary of $80,745 per year, or $38.8 per hour.
Customer Success Manager (Bilingual - English & Spanish)

Customer Success Manager (Bilingual - English & Spanish)

MaintainX

Raleigh, NC • On-site

$150/day

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Job description

MaintainX is the world's leading AI-powered maintenance and asset management platform, serving 13,000+ customers including Duracell, Shell, Cintas, and Brenntag. We raised $150M in Series D funding led by Bessemer Venture Partners and Bain Capital Ventures, bringing our total funding to $254M. We were named to the Forbes 2025 Cloud 100, the definitive ranking of the top 100 private cloud companies in the world. We're growing fast and hiring the talent to match.
We are currently seeking a talented and motivated Bilingual Customer Success Manager (English & Spanish) to join our team.
What you'll do:As a Bilingual Customer Success Manager (CSM) at MaintainX, you'll be a strategic partner to our customers and drive value, retention and growth. In this role, you will manage a diverse book of business that includes both North American and LATAM-based customers. You will be fluent in both English and Spanish, capable of effectively communicating, training, and consulting with Spanish-speaking stakeholders to ensure full product adoption and alignment with business goals.
Our CSMs are not just support partners, they are product experts, risk detectives, and strategic time managers who balance proactive engagements with scale impact efficiently across their book of business.
This isn't a standard playbook-following role. We're looking for someone who can juggle competing priorities, prioritize the most impactful customer engagements and adopt scalable 1:many strategies to drive adoption and account growth.
Key Responsibilities
Account Ownership and Prioritization
  • Manage a book of accounts with a focus on segmentation and strategic prioritization, including both English-speaking and Spanish-speaking (LATAM) customers.
  • Create and execute success plans aligned with customer business objectives and value metrics.
  • Monitor account health using data and behavioral indicators to adapt engagement strategies.
Product Adoption and Retention
  • Deliver end user training and enablement through both 1:1 and 1:many formats (e.g., webinars, workshops, learning series) in both English and Spanish.
  • Build strong, trust-based relationships with key stakeholders and multi-thread within accounts.
  • Lead Business Impact Reviews and Tune-Ups (our spin on health checks) to demonstrate ROI and deepen strategic alignment.
  • Partner with Sales and Support to identify upsell opportunities and expansion paths.
Risk Mitigation & Support
  • Identify and address early signs of churn through data and sentiment analysis and activate retention plays.
  • Serve as a primary escalation point and coordinate cross-functional resolution efforts.
Value Realization
  • Regularly communicate product value via impact reporting and usage insights.
  • Funnel product feedback from customers to internal teams, contributing to product roadmap evolution.
  • Contribute to the evolution of our CSM team's playbooks, systems, and culture.

About You:
  • 2+ years of rocking it in Customer Success at a B2B SaaS or software company, you know what it takes to keep customers happy and engaged.
  • A proven knack for making customers stick around, you've got the results to show with your retention and growth numbers.
  • Top-notch communicator and natural relationship builder, whether it's Zoom, email, or face-to-face, you make people feel heard and supported - in both English and Spanish.
  • You've led live product demos and training sessions that leave users excited and confident (bonus points if you make it look effortless).
  • A sharp eye for spotting trouble early, you know how to flag risks and turn them into wins.
  • Comfortable diving into data, you've got an analytical mindset and use insights to level up the customer experience.
  • You thrive in fast-paced, ever-evolving environments, where no two days are the same - and you wouldn't have it any other way!
What's in it for you:
  • Competitive salary and meaningful equity opportunities.
  • Healthcare, dental, and vision coverage.
  • 401(k) / RRSP enrolment program.
  • Take what you need PTO.
  • A Work Culture where:
    • You'll work alongside folks across the globe that reflect the MaintainX values, Smart Humble Optimist.
    • We believe in meritocracy, where ideas and effort are publicly celebrated.

About us:
Our mission is to deliver one platform for maintenance, repair & operations teams to keep the physical world running. We believe the greatest asset in any organization is the people. That's why we built an intuitive, mobile-first solution to help boost productivity and collaboration across teams and locations.
MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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