We're growing fast, and we need a hands-on Customer Success Manager to keep that momentum going. We work with the largest government contracting customers in the world across Defense & Space ...
Quick apply
We're growing fast, and we need a hands-on Customer Success Manager to keep that momentum going. We work with the largest government contracting customers in the world across Defense & Space ...
We're growing fast, and we need a hands-on Customer Success Manager to keep that momentum going. We work with the largest government contracting customers in the world across Defense & Space ...
We're growing fast, and we need a hands-on Customer Success Manager to keep that momentum going. We work with the largest government contracting customers in the world across Defense & Space ...
Customer Success Manager (Hybrid)
Herndon, VA · On-site
$85K - $100K/yr
The Customer Success Manager (CSM) at ISI serves as the customer relationship owner for a portfolio of managed services customers. This role is responsible for driving customer retention, renewal ...
Quick apply
Customer Success Manager (Hybrid)
Herndon, VA · On-site
$85K - $100K/yr
The Customer Success Manager (CSM) at ISI serves as the customer relationship owner for a portfolio of managed services customers. This role is responsible for driving customer retention, renewal ...
Customer Success Manager (Hybrid)
Herndon, VA · On-site
$80 - $100/hr
The Customer Success Manager (CSM) at ISI serves as the customer relationship owner for a portfolio of managed services customers. This role is responsible for driving customer retention, renewal ...
Customer Success Manager (Hybrid)
Herndon, VA · On-site
$80 - $100/hr
The Customer Success Manager (CSM) at ISI serves as the customer relationship owner for a portfolio of managed services customers. This role is responsible for driving customer retention, renewal ...
We're growing fast, and we need a hands-on Customer Success Manager to keep that momentum going. We work with the largest government contracting customers in the world across Defense & Space ...
We're growing fast, and we need a hands-on Customer Success Manager to keep that momentum going. We work with the largest government contracting customers in the world across Defense & Space ...
We're growing fast, and we need a hands-on Customer Success Manager to keep that momentum going. We work with the largest government contracting customers in the world across Defense & Space ...
We're growing fast, and we need a hands-on Customer Success Manager to keep that momentum going. We work with the largest government contracting customers in the world across Defense & Space ...
The Customer Success Manager (CSM) at ISI serves as the customer relationship owner for a portfolio of managed services customers. This role is responsible for driving customer retention, renewal ...
The Customer Success Manager (CSM) at ISI serves as the customer relationship owner for a portfolio of managed services customers. This role is responsible for driving customer retention, renewal ...
ABOUT THE JOB The primary focus of the Scaled Customer Success Manager role is to provide world-class customer experience for our growing customer base, at scale. As a Scaled CSM, you will own a high ...
ABOUT THE JOB The primary focus of the Scaled Customer Success Manager role is to provide world-class customer experience for our growing customer base, at scale. As a Scaled CSM, you will own a high ...
Sr Account Manager, EdTech
Arlington, VA · On-site
Key job responsibilities Collaborate across all levels of the customer's organization, from C-suite ... Success in this role requires creative systems thinking and the ability to build relationships ...
Sr Account Manager, EdTech
Arlington, VA · On-site
Key job responsibilities Collaborate across all levels of the customer's organization, from C-suite ... Success in this role requires creative systems thinking and the ability to build relationships ...
Sr Account Manager, EdTech
Arlington, VA · On-site
Key job responsibilities Collaborate across all levels of the customer's organization, from C-suite ... Success in this role requires creative systems thinking and the ability to build relationships ...
Sr Account Manager, EdTech
Arlington, VA · On-site
Key job responsibilities Collaborate across all levels of the customer's organization, from C-suite ... Success in this role requires creative systems thinking and the ability to build relationships ...
The Role As a Senior Customer Success Manager, you are a highly experienced advisor helping customers navigate their most complex journeys on MongoDB. You'll be responsible for maximizing customer ...
The Role As a Senior Customer Success Manager, you are a highly experienced advisor helping customers navigate their most complex journeys on MongoDB. You'll be responsible for maximizing customer ...
Summary: The Senior Customer Success Manager (CSM) is a strategic leader within the Customer Success organization who exemplifies Rocket Software's core values in every customer and employee ...
Summary: The Senior Customer Success Manager (CSM) is a strategic leader within the Customer Success organization who exemplifies Rocket Software's core values in every customer and employee ...
Do you enjoy collaborating cross-functionally to deliver on common goals About the Role: We're looking for a highly strategic and relationship-driven Customer Success Manager to join our team at a ...
Do you enjoy collaborating cross-functionally to deliver on common goals About the Role: We're looking for a highly strategic and relationship-driven Customer Success Manager to join our team at a ...
The Senior Customer Success Manager is responsible for cultivating and strengthening relationships with Kastle's most strategic and highest-value clients through proactive thought leadership ...
The Senior Customer Success Manager is responsible for cultivating and strengthening relationships with Kastle's most strategic and highest-value clients through proactive thought leadership ...
Sr Account Manager, EdTech
Arlington, VA · On-site
Key job responsibilities Collaborate across all levels of the customer's organization, from C-suite ... Success in this role requires creative systems thinking and the ability to build relationships ...
Sr Account Manager, EdTech
Arlington, VA · On-site
Key job responsibilities Collaborate across all levels of the customer's organization, from C-suite ... Success in this role requires creative systems thinking and the ability to build relationships ...
Customer Success Manager II, Commercial Markets Welcome to Planet. We believe in using space to help life on Earth. Planet designs, builds, and operates the largest constellation of imaging ...
Customer Success Manager II, Commercial Markets Welcome to Planet. We believe in using space to help life on Earth. Planet designs, builds, and operates the largest constellation of imaging ...
Customer Success Manager, Sr. Manager -- Public Sector McLean, VA Work Environment: Hybrid Exiger partners with government agencies and organizations operating in complex, mission-critical ...
Customer Success Manager, Sr. Manager -- Public Sector McLean, VA Work Environment: Hybrid Exiger partners with government agencies and organizations operating in complex, mission-critical ...
Customer Success Manager, Sr. Manager - Public Sector Location: McLean, VA Work Environment: Hybrid Role Summary Exiger partners with government agencies and organizations operating in complex ...
Customer Success Manager, Sr. Manager - Public Sector Location: McLean, VA Work Environment: Hybrid Role Summary Exiger partners with government agencies and organizations operating in complex ...
Customer Success Manager, Sr. Manager - Public Sector Location: McLean, VA Work Environment: Hybrid Role Summary Exiger partners with government agencies and organizations operating in complex ...
Customer Success Manager, Sr. Manager - Public Sector Location: McLean, VA Work Environment: Hybrid Role Summary Exiger partners with government agencies and organizations operating in complex ...
Customer Success Manager, Sr. Manager - Public Sector Location: McLean, VA Work Environment: Hybrid Role Summary Exiger partners with government agencies and organizations operating in complex ...
Customer Success Manager, Sr. Manager - Public Sector Location: McLean, VA Work Environment: Hybrid Role Summary Exiger partners with government agencies and organizations operating in complex ...
Customer Success Manager Edtech information
What is a customer success manager edtech?
A Customer Success Manager (CSM) in Edtech ensures that schools, educators, or institutions maximize the value of the company's educational technology products. They build strong relationships with clients, provide onboarding and training, address concerns, and help drive product adoption. The role involves proactive support, usage monitoring, and collaborating with internal teams to enhance customer satisfaction. Ultimately, their goal is to ensure long-term customer retention and success with the platform.
What does a customer success manager edtech do?
A typical day for a Customer Success Manager in Edtech involves onboarding new users, conducting training sessions or webinars, and responding to customer inquiries or concerns. You’ll proactively check in with schools, educators, or administrators to ensure they are successfully adopting the platform, while also monitoring usage data to identify opportunities for improvement. Collaboration with product, sales, and technical support teams is common, as you’ll help relay user feedback or escalate complex issues. This role is dynamic and combines client-facing work with strategic problem-solving to drive user satisfaction and platform engagement.
What are the key skills and qualifications needed to thrive as a customer success manager edtech?
To thrive as a Customer Success Manager Edtech, you typically need experience in customer relationship management, education technology platforms, and a bachelor’s degree in a relevant field such as education, business, or communications. Familiarity with CRM software (like Salesforce or HubSpot), learning management systems (LMS), and analytics tools is often required. Excellent problem-solving, communication, and interpersonal skills help you build trust with clients and guide them toward success. These capabilities ensure you can help educational institutions or users maximize their value from the platform, leading to greater satisfaction and retention.
What are popular job titles related to Customer Success Manager Edtech jobs in Virginia?
For Customer Success Manager Edtech jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Customer Success Manager Edtech jobs in Virginia look for?
The top searched job categories for Customer Success Manager Edtech jobs in Virginia are:
- Night Shift Customer Success Manager Remote
- Client Success Expert
- Associate Customer Success Manager
- Remote Director Customer Onboarding
- Flexible Senior Customer Success Manager
- Member Success Manager
- Manager Of Customer Success
- Customer Success Program Manager
- Founding Customer Success Manager
- Educational Customer Success Manager
What cities in Virginia are hiring for Customer Success Manager Edtech jobs?
Cities in Virginia with the most Customer Success Manager Edtech job openings:
Enterprise Customer Success Manager
Arlington, VA • On-site
VisibleThread
Full-time
Medical, PTO
Posted 26 days ago
Job description
VisibleThread's RFP Intelligence Platform helps the world's largest government contractors win more business by reducing risk and improving efficiency. We're growing fast, and we need a hands-on Customer Success Manager to keep that momentum going. We work with the largest government contracting customers in the world across Defense & Space, IT Services and Healthcare.
You'll own the relationship with a portfolio of enterprise customers. Your job: get close to their world, understand the pain and challenges they're solving for, and show them how to use VisibleThread to drive real value and efficiencies. This is a relationship-first, hands-on role that involves ongoing customer engagement.
About the Role
- Build trust fast. Become the go-to person for your accounts. understand their goals, their workflows, and where they're getting stuck.
- Own $3M in ARR across a number of large Enterprise Accounts
- Onboard and train. Get new customers up and running quickly, and teach them how to get the most out of VisibleThread.
- Drive adoption. Turn product usage into measurable outcomes; efficiency gains, reduced risk, better compliance.
- Solve problems. Be the bridge between customers and our product and support teams when issues come up.
- Grow the relationship. Spot renewal and upsell opportunities, and work with sales to close them.
Requirements
- 5+ years’ experience in customer success, account management, or a customer-facing SaaS role.
- Experience working in the GovCon industry would be beneficial
- Strong program management experience, change management and supporting user adoption
- Must be AI savvy
- Comfortable with technology — you can learn a product deeply and explain it simply.
- A genuine curiosity about customers' problems, and the drive to solve them.
- Sharp communication skills, written and verbal.
- A self-starter who thrives on ownership, not hand-holding.
Benefits
- Work with major global brands across Defense, IT Services, and Healthcare.
- A flat, fast-moving team with real career growth.
- 100% paid private medical insurance.
- Flexible working schedule.
- Competitive salary and annual leave.
- Monthly all-hands and team events with people worldwide.
Ready to help enterprise customers win with VisibleThread? We'd love to hear from you.