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Customer Success Manager Edtech Jobs in Arizona (NOW HIRING)

1Valet

Customer Success Specialist

Phoenix, AZ · On-site +1

We develop smart building software and integrated hardware solutions that connect property managers ... The Customer Success Specialist (Onboarding) is responsible for ensuring new customers successfully ...

1Valet

Customer Success Specialist

Phoenix, AZ · On-site

$60K/yr

We develop smart building software and integrated hardware solutions that connect property managers ... The Customer Success Specialist (Onboarding) is responsible for ensuring new customers successfully ...

1VALET

Customer Success Specialist

Phoenix, AZ · On-site

We develop smart building software and integrated hardware solutions that connect property managers ... The Customer Success Specialist (Onboarding) is responsible for ensuring new customers successfully ...

1Valet

Customer Success Specialist

Phoenix, AZ · On-site +1

We develop smart building software and integrated hardware solutions that connect property managers ... The Customer Success Specialist (Onboarding) is responsible for ensuring new customers successfully ...

1Valet

Customer Success Specialist

Phoenix, AZ · On-site +1

$60K/yr

We develop smart building software and integrated hardware solutions that connect property managers ... The Customer Success Specialist (Onboarding) is responsible for ensuring new customers successfully ...

Ylopo

Client Success Manager

Phoenix, AZ

$60K - $75K/yr

Undergraduate degree or relevant experience * 3+ years of experience in customer success, customer service, coaching, training, account management, or a related client facing role supporting a broad ...

Fullbay

Customer Success Associate

Phoenix, AZ

Customer Success Associate (CSA) About Us At Fullbay, our mission is simple - to create safer roads ... Strategically manage retention outcomes across a pooled portfolio of small to mid-size customers ...

Fullbay

Customer Success Associate

Phoenix, AZ · On-site

$55K - $66K/yr

Customer Success Associate (CSA) About Us At Fullbay, our mission is simple - to create safer roads ... Strategically manage retention outcomes across a pooled portfolio of small to mid-size customers ...

Fullbay

Customer Success Associate

Phoenix, AZ · On-site

Customer Success Associate (CSA) About Us At Fullbay, our mission is simple - to create safer roads ... Strategically manage retention outcomes across a pooled portfolio of small to mid-size customers ...

Fullbay

Customer Success Associate

Phoenix, AZ · On-site

$66K/mo

Customer Success Associate (CSA) About Us At Fullbay, our mission is simple -- to create safer ... Strategically manage retention outcomes across a pooled portfolio of small to mid-size customers ...

Tiny Spoon Chef, Inc

Client Success Manager

Phoenix, AZ

$50K - $54K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

A team of Client Success Managers who make sure our client experience is nothing short of ... Comfortable with CRM and communication tools, and quick to learn new systems.

New

Flare

Client Success Manager (Hybrid)

Scottsdale, AZ · On-site +1

As a Customer Success Manager at Flare, you'll be the strategic driver of client experience and case progression - leading clients through family law matters and ensuring cases move smoothly and ...

Flare

Client Success Manager (Hybrid)

Scottsdale, AZ · On-site

As a Customer Success Manager at Flare, you'll be the strategic driver of client experience and case progression -- leading clients through family law matters and ensuring cases move smoothly and ...

Tiny Spoon Chef

Client Success Manager

Phoenix, AZ · On-site

$50K - $54K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

A team of Client Success Managers who make sure our client experience is nothing short of ... Comfortable with CRM and communication tools, and quick to learn new systems.

Tiny Spoon Chef, Inc

Client Success Manager

Phoenix, AZ · On-site

$50K - $54K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

A team of Client Success Managers who make sure our client experience is nothing short of ... Comfortable with CRM and communication tools, and quick to learn new systems.

New

Ylopo

Strategic Client Success Manager

Arizona City, AZ · Remote

$70K - $80K/yr

Serve as a trusted advisor to a portfolio of key customers by listening to them, understanding ... of customer success management experience * 5+ years of experience within SaaS and enterprise ...

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Customer Success Manager Edtech information

What does a customer success manager edtech do?

A typical day for a Customer Success Manager in Edtech involves onboarding new users, conducting training sessions or webinars, and responding to customer inquiries or concerns. You’ll proactively check in with schools, educators, or administrators to ensure they are successfully adopting the platform, while also monitoring usage data to identify opportunities for improvement. Collaboration with product, sales, and technical support teams is common, as you’ll help relay user feedback or escalate complex issues. This role is dynamic and combines client-facing work with strategic problem-solving to drive user satisfaction and platform engagement.

What is a customer success manager edtech?

A Customer Success Manager (CSM) in Edtech ensures that schools, educators, or institutions maximize the value of the company's educational technology products. They build strong relationships with clients, provide onboarding and training, address concerns, and help drive product adoption. The role involves proactive support, usage monitoring, and collaborating with internal teams to enhance customer satisfaction. Ultimately, their goal is to ensure long-term customer retention and success with the platform.

What are the key skills and qualifications needed to thrive as a customer success manager edtech?

To thrive as a Customer Success Manager Edtech, you typically need experience in customer relationship management, education technology platforms, and a bachelor’s degree in a relevant field such as education, business, or communications. Familiarity with CRM software (like Salesforce or HubSpot), learning management systems (LMS), and analytics tools is often required. Excellent problem-solving, communication, and interpersonal skills help you build trust with clients and guide them toward success. These capabilities ensure you can help educational institutions or users maximize their value from the platform, leading to greater satisfaction and retention.

What are popular job titles related to Customer Success Manager Edtech jobs in Arizona?

For Customer Success Manager Edtech jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Customer Success Manager Edtech jobs in Arizona look for?

The top searched job categories for Customer Success Manager Edtech jobs in Arizona are:

What cities in Arizona are hiring for Customer Success Manager Edtech jobs?

Cities in Arizona with the most Customer Success Manager Edtech job openings:

Customer Success Manager Edtech jobs near you
Infographic showing various Customer Success Manager Edtech job openings in Arizona as of August 2026, with employment types broken down into 81% Full Time, 17% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Customer Success Director

Simco Electronics

Scottsdale, AZ • On-site

Full-time

Re-posted 24 days ago

Job description

The Director of Customer Success, West, is responsible for managing a team of Customer Success professionals driving customer satisfaction, retention and growth within a specific geographic area in addition to owning relationships with key/enterprise clients.


*This position is located in Salt Lake City or Scottsdale, AZ Metro Areas


Responsibilities:

  • Serve as an enthusiastic ambassador of SIMCO’s Mission in Service.
  • Management: Responsible for the leadership and outcomes of a team of Customer Success professionals and their objectives. Additionally, the Director will own the relationship with customers in the 6-7 figure annual revenue range. May involve managing managers (2nd level).
  • Ambassador: As a skilled technical advisor, work closely with customers to solve technical problems, identify opportunities to increase quality and reduce costs through innovative service offerings. Assist customers with test equipment application challenges and choices.
  • Onboarding and Training: Provide exceptional training experiences for Customer Success teammates and drive consistent, repeatable best practices within team.
  • Cross-sell / Up-sell: Find opportunities to organically grow the business relationship with customers in the territory.
  • Continuous Improvement: Identify opportunities to foster an environment that promotes loyalty and long-term relationships with our customers by driving out program waste.
  • Reporting: Collect and report on customer health, forecasts, and competitive information. Identify areas to improve internal technologies, systems and measurements for more effective customer satisfaction behaviors.
  • Metrics: Expose subsets of metrics for executive team and company visibility.
  • KPIs:Drive team to meet territory key performance objectives.
  • Increased retention rate and growth % of #
  • Increased volume #
  • Increased Customer Satisfaction %
  • Employee Engagement; Q12/eNPS


Qualifications and Requirements:

  • Education: Bachelor's degree in Business, Engineering or a related field. Experience and Certification(s) in the Calibration and/or Lean Six Sigma is desirable.
  • Experience: Proven experience in driving customer service excellence with a strong focus on customer satisfaction and achieving retention and growth goals. Management experience required. 2nd level management experience preferred.
  • Skills: Strong communication, leadership, and analytical skills. Ability to work with customers on issue resolution, forecasting, new service solutions and follow corporate policies regarding customer relations.
  • MS Office Products: Ability to produce concise, clear PowerPoint presentations, backed by sound Excel analysis. Plus, other related applications.
  • Travel: Approximately 50% travel can be expected. Commitment is dependent on customer needs within the area of responsibility.


As Director of Customer Success, West, several technical skills are crucial to effectively managing service retention and customer relationships. Below are several key technical attributes to possess:


Technical Skills:

  • Technical Knowledge: Ability to train, educate, and assist customers with test equipment problems and applications. Experience in the Calibration marketspace is highly preferred.
  • Customer Relationship Management (CRM): Maintain and update customer records in CRM (Salesforce).
  • Data Analysis: Competence in using tools like Excel or specialized software to analyze service data, generate reports, and make data-driven decisions.
  • Planning: Expertise in creating and executing effective plans to achieve retention and growth objectives. Forecasting is a key component.
  • Product Knowledge: In-depth understanding of the services being sold to effectively communicate benefits and features to customers.


These management and technical skills, combined with strong interpersonal abilities, are essential for the Director of Customer Success, West, to succeed in their role.