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Customer Success Manager Edtech Jobs in Arizona (NOW HIRING)

TMI ACQUISITION LLC

Customer Success Rep

Tucson, AZ · On-site

Customer Success Manager Duties/Responsibilities: Provide customers with "exceptional customer service" on every phone call and email. Ensuring the timely and successful delivery of products ...

TMI ACQUISITION LLC

Customer Success Rep

Scottsdale, AZ · On-site

Works With: · Customer Success Manager Duties/Responsibilities: · Provide customers with "exceptional customer service" on every phone call and email. · Ensuring the timely and successful delivery ...

RevolutionParts

Manager, Customer Success

Tempe, AZ · On-site

As the Manager of Customer Success (SMB) at RevolutionParts, you will be responsible for driving day-to-day team performance while ensuring the consistent adoption of standardized processes ...

TMI ACQUISITION LLC

Customer Success Rep

Tucson, AZ · On-site

Works With: · Customer Success Manager Duties/Responsibilities: · Provide customers with "exceptional customer service" on every phone call and email. · Ensuring the timely and successful delivery ...

Versaterm

Director, Customer Success

Mesa, AZ

Operationalize a hub-and-spoke model, where Customer Success Managers own relationships and provide general project knowledge and engage specialists for additional targeted support. * Ensure role ...

Versaterm

Director, Customer Success

Mesa, AZ · On-site

Operationalize a hub-and-spoke model, where Customer Success Managers own relationships and provide general project knowledge and engage specialists for additional targeted support. * Ensure role ...

TDIndustries

Client Success Manager

Phoenix, AZ · On-site

Track and analyze key client metrics, including response times, work order completion, and customer ... management, customer success, or service delivery-preferably within facilities services ...

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Customer Success Manager Edtech information

What does a customer success manager edtech do?

A typical day for a Customer Success Manager in Edtech involves onboarding new users, conducting training sessions or webinars, and responding to customer inquiries or concerns. You’ll proactively check in with schools, educators, or administrators to ensure they are successfully adopting the platform, while also monitoring usage data to identify opportunities for improvement. Collaboration with product, sales, and technical support teams is common, as you’ll help relay user feedback or escalate complex issues. This role is dynamic and combines client-facing work with strategic problem-solving to drive user satisfaction and platform engagement.

What is a customer success manager edtech?

A Customer Success Manager (CSM) in Edtech ensures that schools, educators, or institutions maximize the value of the company's educational technology products. They build strong relationships with clients, provide onboarding and training, address concerns, and help drive product adoption. The role involves proactive support, usage monitoring, and collaborating with internal teams to enhance customer satisfaction. Ultimately, their goal is to ensure long-term customer retention and success with the platform.

What are the key skills and qualifications needed to thrive as a customer success manager edtech?

To thrive as a Customer Success Manager Edtech, you typically need experience in customer relationship management, education technology platforms, and a bachelor’s degree in a relevant field such as education, business, or communications. Familiarity with CRM software (like Salesforce or HubSpot), learning management systems (LMS), and analytics tools is often required. Excellent problem-solving, communication, and interpersonal skills help you build trust with clients and guide them toward success. These capabilities ensure you can help educational institutions or users maximize their value from the platform, leading to greater satisfaction and retention.

What are popular job titles related to Customer Success Manager Edtech jobs in Arizona? For Customer Success Manager Edtech jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Customer Success Manager Edtech jobs in Arizona look for? The top searched job categories for Customer Success Manager Edtech jobs in Arizona are:
What cities in Arizona are hiring for Customer Success Manager Edtech jobs? Cities in Arizona with the most Customer Success Manager Edtech job openings:
Customer Success Manager Edtech jobs near you
Infographic showing various Customer Success Manager Edtech job openings in Arizona as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Customer Success Rep

TMI ACQUISITION LLC

Tucson, AZ • On-site

Other

Posted 5 days ago

Job description

Description

TMI Acquisition LLC is one of the world's largest manufacturers of temporary and semi-permanent tattoos, producing millions of units a day in Tucson, Arizona to U.S., Canadian, and EU safety standards. We combine specialty printing and manufacturing with consumer products in a category where FDA cosmetic regulation and USA-based production create a genuine competitive moat. Our owned brands include Temporary Tattoos, California Tattoos, and Industry Print, alongside a substantial OEM and wholesale private label business.


After three decades as a wholesale manufacturer, we are rebuilding the company as a modern, multi-channel brand platform on a single production floor. This is a deliberate transformation, backed by new leadership, new systems, and real investment - an unusual moment to join.


A Customer Success Rep plays a pivotal role in driving customer satisfaction and loyalty by ensuring that customers receive maximum value from a product or service. A CSR is the customer's advocate ensuring they have a seamless and positive experience with our brand. Your keen listening skills will uncover and address any issues or concerns promptly, improving satisfaction and fostering a positive customer experience.


Works With:

Customer Success Manager


Duties/Responsibilities:

Provide customers with "exceptional customer service" on every phone call and email.

Ensuring the timely and successful delivery of products according to customer needs.

Answering customer questions with a "one call response" to their satisfaction.

Provide product recommendations, sales suggestions or other help as requested.

Provide instant, on-phone customer quote requests or 2-hour turnaround for complex quotes.

Respond to client inquiries, resolve issues promptly to ensure a seamless customer experience.

Collaborate with Customer Success Manager on accounts and growth opportunities.

Work across internal teams for product updates to ensure customer satisfaction.

Address concerns making communication tailored, smooth and easy.

Monitor team success by tracking KPIs for customer satisfaction, retention rates and account growth.

Tag team CRM board management with Customer Success Manager.

Communicate important customer feedback internally.

Staying up to date with new products or industry trends

Requirements

Required Skills/Abilities:

Demonstrated ability to drive the sales process from quote to close.

Proven ability to articulate the distinct aspects of products and services

Professional demeanor and excellent verbal and written communication skills.

Strong relationship-building skills to foster trust and client partnerships.

Problem-solving mindset with ability to troubleshoot and identify solutions for client success.

Strong organizational and multitasking skills, capable of managing multiple accounts and priorities.


Education and Experience:

3+ years of experience in account management, sales, or customer relationship roles.

Knowledge of Microsoft Office, Outlook, CRM systems.

Promotional products industry knowledge a plus. 

DCD Experience 

CPG Experience

B2B Experience 


Physical Requirements:

On-site position. 

Prolonged periods of sitting at a desk and working on a computer.

Potential travel to 1 tradeshow per year includes unpacking, set up and dismantle.

Support tradeshow logistics with on-site prepping of tradeshow booth shipments.

Must be able to lift 15 pounds at times.

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