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Customer Success Manager Edtech Jobs in Alabama (NOW HIRING)

Five Star Food Service

Customer Success Manager

Rainsville, AL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Success Manager (AL, Oxford) The Customer Success Manager is responsible for building strong client partnerships and ensuring every customer experience exceptional service, engagement, and ...

New

Five Star Food Service

Customer Success Manager

Oxford, AL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Success Manager (AL, Oxford) The Customer Success Manager (CSM) is responsible for building strong client partnerships and ensuring every customer experience exceptional service, engagement ...

New

Five Star Food Service

Customer Success Manager

Gadsden, AL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Success Manager (AL, Oxford) The Customer Success Manager is responsible for building strong client partnerships and ensuring every customer experience exceptional service, engagement, and ...

New

General Informatics

Customer Success Manager

Birmingham, AL · On-site

  • Medical

  • Retirement

  • PTO

The Customer Success Manager serves as a strategic advisor to clients, ensuring maximum value from IT services while driving client satisfaction and retention. This role combines technical knowledge ...

General Informatics

Customer Success Manager

Birmingham, AL · On-site

  • Medical

  • Retirement

  • PTO

The Customer Success Manager serves as a strategic advisor to clients, ensuring maximum value from IT services while driving client satisfaction and retention. This role combines technical knowledge ...

General Informatics

Customer Success Manager

Birmingham, AL · On-site

  • Medical

  • Retirement

  • PTO

The Customer Success Manager serves as a strategic advisor to clients, ensuring maximum value from IT services while driving client satisfaction and retention. This role combines technical knowledge ...

iCIMS

Customer Success Manager

Montgomery, AL · On-site

$70K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Using Gainsight and analytics, you'll build success plans aligned to customer goals, manage health and risk, and partner with Account Management to support renewals and expansion. You'll serve as the ...

Arcoro

Customer Success Manager - Remote

Birmingham, AL · On-site +1

$70K - $90K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Customer Success Manager serves to develop strong customer relationships, build trust, ensure overall account health, and ultimately promote retention and loyalty. The CSM also partners closely ...

Arcoro

Customer Success Manager - Remote

Birmingham, AL · On-site +1

$70K - $90K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Customer Success Manager serves to develop strong customer relationships, build trust, ensure overall account health, and ultimately promote retention and loyalty. The CSM also partners closely ...

Arcoro

Customer Success Manager - Remote

Birmingham, AL · On-site +1

$70K - $90K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Customer Success Manager serves to develop strong customer relationships, build trust, ensure overall account health, and ultimately promote retention and loyalty. The CSM also partners closely ...

SHI GmbH

Customer Success Manager - VMware

Montgomery, AL · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

Job Summary The Customer Success Manager - VMware is responsible for onboarding customers, guiding them through their product or service lifecycle, and ensuring retention and growth through strategic ...

Accela

Enterprise Customer Success Manager

Birmingham, AL

$150K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

At Accela, our Enterprise Customer Success Managers are essential to building lasting, high-impact relationships with our most strategic customers and ensuring they achieve their goals through our ...

New

Accela

Enterprise Customer Success Manager

Birmingham, AL

$150K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

At Accela, our Enterprise Customer Success Managers are essential to building lasting, high-impact relationships with our most strategic customers and ensuring they achieve their goals through our ...

New

EDB

Principal Customer Success Manager

Montgomery, AL · On-site

For more information, visit www.enterprisedb.com As EDB Principal Customer Success Manager (CSM), you will be at the forefront of our customer-centric strategy, ensuring our customers are achieving ...

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Customer Success Manager Edtech information

What is a customer success manager edtech?

A Customer Success Manager (CSM) in Edtech ensures that schools, educators, or institutions maximize the value of the company's educational technology products. They build strong relationships with clients, provide onboarding and training, address concerns, and help drive product adoption. The role involves proactive support, usage monitoring, and collaborating with internal teams to enhance customer satisfaction. Ultimately, their goal is to ensure long-term customer retention and success with the platform.

What does a customer success manager edtech do?

A typical day for a Customer Success Manager in Edtech involves onboarding new users, conducting training sessions or webinars, and responding to customer inquiries or concerns. You’ll proactively check in with schools, educators, or administrators to ensure they are successfully adopting the platform, while also monitoring usage data to identify opportunities for improvement. Collaboration with product, sales, and technical support teams is common, as you’ll help relay user feedback or escalate complex issues. This role is dynamic and combines client-facing work with strategic problem-solving to drive user satisfaction and platform engagement.

What are the key skills and qualifications needed to thrive as a customer success manager edtech?

To thrive as a Customer Success Manager Edtech, you typically need experience in customer relationship management, education technology platforms, and a bachelor’s degree in a relevant field such as education, business, or communications. Familiarity with CRM software (like Salesforce or HubSpot), learning management systems (LMS), and analytics tools is often required. Excellent problem-solving, communication, and interpersonal skills help you build trust with clients and guide them toward success. These capabilities ensure you can help educational institutions or users maximize their value from the platform, leading to greater satisfaction and retention.

What are popular job titles related to Customer Success Manager Edtech jobs in Alabama?

For Customer Success Manager Edtech jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Customer Success Manager Edtech jobs in Alabama look for?

The top searched job categories for Customer Success Manager Edtech jobs in Alabama are:

What cities in Alabama are hiring for Customer Success Manager Edtech jobs?

Cities in Alabama with the most Customer Success Manager Edtech job openings:

Customer Success Manager Edtech jobs near you
Infographic showing various Customer Success Manager Edtech job openings in Alabama as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Customer Success Manager

Five Star Food Service

Rainsville, AL • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

Job description

Customer Success Manager (AL, Oxford)

The Customer Success Manager is responsible for building strong client partnerships and ensuring every customer experience exceptional service, engagement, and value. Acting as the face of Five Star across all business lines — Markets, Vending, Dining, and Refreshment Services — this role focuses on client retention, satisfaction, and organic growth through proactive relationship management and solution-driven collaboration with operational teams.

What Five Star Has to Offer:

  • Paid vacation, paid holidays, paid sick days.
  • 401(k) retirement savings plan with company match.
  • Comprehensive medical, dental, and vision insurance plans (individual and family coverage).
  • Voluntary FSA, life insurance, and short/long-term disability options.
  • Opportunity to support our 501(c)3 charity, Feeding the Future, Inc., which provides over 500,000 meals annually to children in need.
  • Opportunities for advancement.
  • Quarterly Incentive Bonus based on retention and growth.
  • Vehicle program with insurance and maintenance reimbursement and weekly stipend.

Key Responsibilities:

  • Develop and maintain long-term customer relationships through consistent communication and on-site visits.
  • Serve as the primary point of contact for all client needs and ensure issues are resolved quickly and professionally.
  • Partner with operations and regional leadership teams to ensure customer satisfaction, performance excellence, and service consistency.
  • Identify opportunities to expand relationships by introducing additional Five Star services and solutions.
  • Support sales and retention goals by assisting with new account development, same-store growth, and profitability initiatives.
  • Conduct regular client site visits to ensure company standards and contractual commitments are met.
  • Document all client interactions, feedback, and action items accurately and share updates with division management.
  • Represent Five Star at conferences, meetings, and events as needed, including occasional overnight travel.
  • Promote and uphold Five Star's values — Discipline, Leadership, Integrity, and Community — in every customer interaction.

Required Qualifications:

  • Bachelor's degree in business, marketing, or a related field and two years of experience in customer success, account management, or sales, ideally within a service-oriented industry; or equivalent combination of education and experience.
  • Strong interpersonal, communication, and problem-solving skills with the ability to present to groups and leadership.
  • Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
  • Willingness to travel regionally and stay overnight as required.
  • Valid driver's license and clean driving record.
  • Must be able to consent to a drug screen and pre-employment background check.

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

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