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Customer Success Manager Clinical Jobs in Ohio (NOW HIRING)

BrightEdge

Customer Success Manager, Agency

Cleveland, OH · On-site

$90K - $120K/yr

As a Customer Success Manager for the Agency business at BrightEdge, you will work closely with the SEO and Content teams of leading digital marketing agencies, to support their strategic application ...

Impact.com

Customer Success Manager

Columbus, OH · On-site +1

$80K - $95K/yr

As a Customer Success Manager, you will be an incredible product expert! This involves utilizing our software suite to build stronger & more successful marketing campaigns. Portraying good business ...

Ryder

Customer Success Manager I

Pataskala, OH · On-site

$90K/yr

We are immediately hiring a Customer Success Manager in the Columbus, OH area for our Supply Chain Solutions division. Apply here today to speak with a Recruiter about the position and perks of ...

Ryder System, Inc.

Customer Success Manager I

Etna, OH · On-site

$90K/yr

We are immediately hiring a Customer Success Manager in the Columbus, OH area for our Supply Chain Solutions division. Apply here today to speak with a Recruiter about the position and perks of ...

dLocal

As our Customer Success Manager, you'll play a key role in building and nurturing strong relationships with our customers. You'll be the trusted partner they rely on - guiding them, supporting them ...

BrightEdge

Customer Success Manager, Digital

Cleveland, OH · On-site

$60K - $72K/yr

As a Customer Success Manager at BrightEdge, you'll serve as a strategic partner to a portfolio of customers, helping them translate their digital marketing goals into measurable success through the ...

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Showing results 21-40

All JobsCustomer Success Clinical JobsCustomer Success Manager Clinical JobsCustomer Success Manager Clinical Jobs in Ohio

Customer Success Manager Clinical information

See Ohio salary details

$30.9K

$79K

$133.1K

How much do customer success manager clinical jobs pay per year?

As of Sep 5, 2026, the average yearly pay for customer success manager clinical in Ohio is $78,969.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,600.00 and $94,100.00 per year, depending on experience, location, and employer.

What is a customer success manager clinical?

A Customer Success Manager Clinical is a professional who ensures that healthcare clients, such as hospitals or clinics, effectively use a company's clinical products or services. They act as a liaison between the client and the company, providing training, support, and guidance to optimize outcomes and satisfaction. Their goal is to foster strong client relationships, address concerns, and help healthcare organizations achieve the best results with the solutions provided.

How does a customer success manager clinical typically collaborate with healthcare professionals and internal teams?

As a Customer Success Manager in a clinical environment, you will work closely with clinicians, administrators, and internal product or support teams to ensure clients achieve desired outcomes with your company’s solutions. This often involves facilitating onboarding, providing ongoing training, gathering feedback from healthcare professionals, and troubleshooting issues in partnership with technical experts. Strong communication skills and a proactive approach to relationship-building are essential, as you'll serve as a bridge between clients’ clinical needs and your organization's offerings. Collaboration is key to anticipating challenges, identifying opportunities for improvement, and driving customer satisfaction.

What are the key skills and qualifications needed to thrive as a customer success manager clinical?

To thrive as a Customer Success Manager Clinical, you need a background in healthcare or life sciences, strong customer relationship management abilities, and experience with clinical workflows. Familiarity with CRM platforms, EHR systems, and relevant certifications such as CSM (Certified Customer Success Manager) are commonly expected. Excellent communication, problem-solving, and empathy are crucial soft skills for building trust and guiding clinical clients effectively. These competencies ensure clients attain value from clinical products and services, leading to improved outcomes and long-term partnerships.

What is the difference between Customer Success Manager Clinical vs Customer Support Specialist?

AspectCustomer Success Manager ClinicalCustomer Support Specialist
Required CredentialsHealthcare or clinical certifications, relevant experience in medical settingsTechnical or product knowledge, customer service experience
Work EnvironmentHealthcare facilities, clinical settings, or remote healthcare teamsCall centers, help desks, or online support platforms
Employer & Industry UsageHospitals, biotech firms, healthcare providersTech companies, software providers, consumer electronics
Common Search & ComparisonCustomer Success Manager Clinical vs Customer Support Specialist

The Customer Success Manager Clinical focuses on maintaining long-term relationships with healthcare clients, ensuring clinical needs are met, and providing specialized support in medical settings. In contrast, a Customer Support Specialist handles technical issues and customer inquiries across various industries, often with less emphasis on clinical expertise. Both roles require strong communication skills but differ significantly in industry-specific knowledge and work environment.

What are popular job titles related to Customer Success Manager Clinical jobs in Ohio?

For Customer Success Manager Clinical jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Customer Success Manager Clinical jobs in Ohio look for?

The top searched job categories for Customer Success Manager Clinical jobs in Ohio are:

What cities in Ohio are hiring for Customer Success Manager Clinical jobs?

Cities in Ohio with the most Customer Success Manager Clinical job openings:

Customer Success Manager Clinical jobs near you

Customer Success Manager (SMB)

ConstructConnect

Cincinnati, OH • On-site, Remote

Full-time

Posted 4 days ago

Job description

Overview

This position sits within our Customer Success division which is responsible for supporting our customers at every interaction through technical support and training to create consistent high levels of customer satisfaction.

The Opportunity

The Customer Success Manager is responsible for maintaining ongoing relationships with customers after the initial purchase of ConstructConnect products. The Customer Success Manager will drive adoption, upsell/cross-sell, and retention within assigned customer accounts.  Qualified candidates will work on a hybrid basis every Tuesday and Wednesday each week and live near either the Cincinnati or Atlanta office.  

Responsibilities

What You'll Be Doing

  • Serve as the main point of contact and trusted advisory to customer accounts within Contractor - SMB segment.
  • Grow revenue through marketing driven and self-generated upsell and cross-sell lead generation activities.
  • Maintain established uplift and retention rates.
  • Acquire a working knowledge of ConstructConnect products, contractors' workflows, industry trends, and competitive offerings.
  • Implement customer engagement strategy including outbound communication schedule, feedback, and renewal strategies with all assigned accounts.
  • Provide demonstrations of ConstructConnect products through the use of demo engineers, as well as provide on-the-fly demonstrations as needed.
  • Partner with Onboarding Specialist and Customer Success Specialist to onboard customers and mitigate defaults and churn.
  • Solicit feedback from customers to enhance the customer experience.
  • Receive and respond to calls, tasks, and emails from customers in relation to requests, questions, and escalations. Ensuring they are handled in a timely manner and resolutions are acceptable and satisfactory to the customer.
  • Actively participate in feedback sessions, special projects such as migration and sunsetting, and ongoing enablement.
  • This job description in no way implies that the duties listed here are the only ones that team members can be required to perform.
Qualifications

What You Bring to the Team

  • Bachelor's degree + 2 year of account management or sales experience OR associate degree and 3 years of account management or sales experience OR HS Diploma + 5 years of account management or sales experience OR 2 years of consistent at or above goals in a quota carrying ConstructConnect role.
  • Perpetually exhibits the ConstructConnect values.

Physical Demands and Work Environment:

  • The physical activities of this position include frequent sitting, telephone communication, and working on a computer for extended periods. Visual acuity is required to perform activities close to the eyes.
  • Team members are expected to maintain a dedicated and ergonomically appropriate remote workspace.
  • Team members who live within commuting distance of one of our office locations (Greater Cincinnati/Northern Kentucky or Atlanta, Georgia) are expected to work in a hybrid capacity, with regular in-office presence every Tuesday and Wednesday each week.
  • All team members must reside and perform their work within the United States.

E-Verify Statement 

ConstructConnect utilizes the E-Verify program with every potential new hire. This makes it possible for us to make certain that every employee who works for ConstructConnect is eligible to work in the United States. To learn more about E-Verify you can call 1-800-255-7688 or visit their website. E-Verify is a registered trademark of the United States Department of Homeland Security. 

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Employment Type: FULL_TIME

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