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Customer Success Manager Aec Jobs (NOW HIRING)

Attentive

Customer Success Manager

Customer Success Manager We are seeking an experienced and dynamic individual to join our team as a Customer Success Manager. An ideal candidate will have 3+ years of experience in customer success ...

Auxmode

Customer Success Manager

Customer Success Manager The Customer Success Manager works to ensure the success of our portfolio of clients. CSM will accomplish this by intimately knowing Aux Mode's clients and services and ...

Impartner, Inc.

Customer Success Manager

The Customer Success Manager (CSM) is a key player on the Customer Success team. As a Client Success Manager, you'll be managing a set of named customers - driving adoption and outcomes leading to ...

Revvo,

Customer Success Manager

San Mateo, CA · On-site

Revvo Careers Customer Success Manager Location: San Mateo, California Employment Type: Full Time As a Customer Success manager, you'll play a pivotal role in ensuring that our customers are getting ...

BlinkOps

Customer Success Manager

$100K - $170K/yr

About this Role Customer Success Manager at Blinkops serve as the trusted technical and business advisor for our customers being a critical intersection of technical and business expertise with a ...

DealHub Ltd

Customer Success Manager

Austin, TX · On-site

Customer Success Manager Customer Success Austin, Texas, Austin Description DealHub is leading in the field of business application and with its unique quote-to-revenue solution helps the hottest ...

Citian

Customer Success Manager

Washington, DC · On-site

Customer Success Manager Citian is a fast growing, venture backed SaaS technology company based in Washington, DC. Our software solutions revolutionize how our transportation and infrastructure ...

Aria Systems

Customer Success Manager

Philadelphia, PA · On-site +1

Customer Success Manager Department: Customer Success Location: US Remote About Aria Systems Aria provides a cloud-based monetization platform for subscription- and usage-based businesses. Aria ...

SWBC

Customer Success Manager

Customer Success Manager SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success. A CSM will play a vital role in ensuring customers achieve their desired ...

Right Fit Advisors

Customer Success Manager

Tampa, FL · On-site

Customer Success Manager (Hybrid - Tampa, FL) 2 Days - Onsite Base: $100K + 20% Bonus Do you own outcomes-not just relationships? Are you tired of being reactive instead of strategic? Want to drive ...

DOT Compliance Services

Customer Success Manager

Customer Success Manager Dot Compliance is a leading provider of cloud Quality and Compliance management solutions for the life science industry. Dot's SaaS solutions are based on the world's most ...

Brains and Motion Education

Customer Success Manager

$175K - $200K/yr

Customer Success Manager Position Type: Full-Time / Exempt Reports To: Chief Revenue Officer Location: Remote (California) - field-based, with regular travel across the assigned territory Department:

New Day Executive Search

Customer Success Manager

Customer Success Manager - Insurtech / Fintech Startup We are seeking an experienced Customer Success Manager to build and lead the customer success function for a growing technology startup serving ...

New

Arcana Analytics

Customer Success Manager

Customer Success Manager Remote Job Title: Customer Success Manager About Us: We are seeking Customer Success Managers to join our team and collaborate closely with our clients, analysts, sales ...

Donatestock

Customer Success Manager

Customer Success Manager DonateStock is leading the movement to make charitable stock gifting easy for donors, financial advisors and nonprofits. The Customer Success Manager is a key member of the ...

Aria Systems

Customer Success Manager

Customer Success Manager Department: Customer Success Location: US Remote About Aria Systems Aria provides a cloud-based monetization platform for subscription- and usage-based businesses. Aria ...

E-Solutions

Customer Success Manager

Encino, CA · On-site

Customer Success Manager - UiPath Experience: 5-12 Years Role Overview The Customer Success Manager (CSM) - UiPath is responsible for ensuring customers achieve maximum value and business outcomes ...

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Customer Success Manager Aec information

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$32.5K

$83.1K

$140K

How much do customer success manager aec jobs pay per year?

As of Sep 14, 2026, the average yearly pay for customer success manager aec in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is a customer success manager in the AEC industry?

A Customer Success Manager (CSM) in the Architecture, Engineering, and Construction (AEC) industry is responsible for ensuring that clients are satisfied with the products or services provided by their company. They work closely with customers to understand their needs, help them achieve their goals, and address any challenges they encounter. CSMs often act as a bridge between the client and internal teams, providing support, training, and strategic advice to maximize the value clients receive. Their ultimate goal is to foster long-term relationships and drive customer retention and growth.

What are the key skills and qualifications needed to thrive as a customer success manager in the AEC industry, and why are they important?

To thrive as a Customer Success Manager in the AEC industry, you need a solid understanding of AEC workflows, project management, and client relationship management, often supported by a degree in a relevant field. Familiarity with industry-specific software like Autodesk, BIM platforms, and CRM tools such as Salesforce is highly valuable. Exceptional communication, problem-solving abilities, and a proactive approach to client needs help you stand out in this role. These skills ensure you can effectively support clients, drive product adoption, and foster long-term partnerships essential for business growth.

What are some typical challenges a customer success manager in the AEC industry faces, and how can they effectively address them?

Customer Success Managers in the Architecture, Engineering, and Construction (AEC) sector often encounter challenges such as managing complex client onboarding, ensuring adoption of technical solutions, and navigating the varied needs of multiple stakeholders. To address these, CSMs should develop strong project management skills, maintain clear and frequent communication, and build deep industry knowledge to proactively anticipate client concerns. Collaborating closely with product, sales, and support teams is essential to deliver tailored solutions that drive long-term client satisfaction and retention.

What is the difference between Customer Success Manager Aec vs Customer Support Specialist?

AspectCustomer Success Manager AecCustomer Support Specialist
CredentialsTypically requires a bachelor's degree in business, communications, or related field; certifications like Customer Success Manager (CSM) are commonOften requires a high school diploma or associate degree; certifications are less common
Work EnvironmentProactively manages client relationships, focuses on retention and upselling, works closely with sales and product teamsResponds to customer inquiries, resolves issues, provides technical support, often reactive in nature
Employer & Industry UsageUsed in SaaS, tech, and service industries to ensure customer satisfaction and growthCommon across various industries, including retail, telecom, and tech, mainly in support centers

In summary, a Customer Success Manager Aec focuses on proactive relationship management, retention, and growth, requiring specific certifications and a strategic approach. In contrast, a Customer Support Specialist primarily handles reactive customer inquiries and technical issues, often with different credentials and a more support-oriented role.

What are popular job titles related to Customer Success Manager Aec jobs?

For Customer Success Manager Aec jobs, the most frequently searched job titles are:

Infographic showing various Customer Success Manager Aec job openings in the United States as of September 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Manager

Remote

Attentive
See more jobs at Attentiveexternal

Other

Posted 9 days ago

Job description

Customer Success Manager

We are seeking an experienced and dynamic individual to join our team as a Customer Success Manager. An ideal candidate will have 3+ years of experience in customer success in a related field (B2B SaaS, Software etc.). As CSM, you will be responsible for driving onboarding, training and support for customers of Beam AI, our construction takeoff product. This role may include a travel component for visiting customers onsite in the US and Canada.

Responsibilities of the Role:

  • Customer Onboarding: Oversee the customer onboarding process to ensure it's efficient, scalable, and tailored to different customer segments.
  • Product Adoption and Usage: Implement strategies to drive product adoption and usage, ensuring customers can leverage the full value of the solution.
  • Upsell Motion: Drive measurable revenue expansion by proactively identifying and closing upsell opportunities across your portfolio.
  • Account Management and Renewals: Manage key customer accounts to build strong relationships. Work on strategies for renewals and to prevent churn by identifying at-risk customers early and addressing their concerns.
  • Feedback Loop and Product Improvement: Gather customer feedback and insights. Work closely with the product team to inform product development and improvements based on customer needs and feedback.
  • Customer Advocacy and Engagement: Promote customer advocacy by identifying opportunities for case studies, testimonials, and referrals. Work with the marketing team to engage with the customer community through events, webinars, and forums.
  • Metrics and Performance Analysis: Track key performance indicators (KPIs) for customer success, such as customer satisfaction scores (CSAT), Net Promoter Score (NPS), renewal rates, and churn rate for your accounts.

Requirements for the Role:

  • 3+ years of experience in customer success in a related field (B2B SaaS, Software etc.)
  • Excellent communication and interpersonal skills, including experience in building strong internal and external relationships
  • Track record of customer facing roles in a fast-paced dynamic environment is preferred
  • An ideal candidate should be empathic, display tact and poise under pressure
  • Passion for helping customers succeed
  • Strong analytical and problem-solving skills
  • Ability to meet deadlines and work under pressure in a fluid environment
  • Open to start-up and evening shift (US business hours)

If you're an experienced Customer Success Manager looking to join a fast-growing start-up we want to hear from you!

Apply