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Customer Success Manager Aec Jobs (NOW HIRING)

Azeus Convene

Customer Success Manager

Azeus Systems Limited is looking for a Customer Success Manager to be part of our growing sales force for our product, Convene. Convene is a meeting and collaboration solution for Boards and Senior ...

Citian

Customer Success Manager

Washington, DC · Remote

As a Customer Success Manager at Citian, you will be responsible for understanding our clients' most important needs and providing an outstanding customer experience while ensuring maximum value from ...

Azeus Convene

Customer Success Manager

Azeus Systems Limited is looking for a Customer Success Manager to be part of our growing sales force for our product, Convene. Convene is a meeting and collaboration solution for Boards and Senior ...

Empyra Inc.

WI · On-site

The Customer Success Manager will be responsible for listening to customers' challenges, analyzing data, and providing strategic solutions and excellent customer service on a daily basis. As a ...

Tiretutor

Customer Success Manager

Boston, MA · On-site

$85K - $95K/yr

Customer Success Manager We're looking for a Customer Success Manager who will own the entire post-onboarding customer lifecycle, building strong relationships to drive adoption, retention, and ...

Cosán Group

Customer Success Manager

Customer Success Manager (Hybrid - Tampa, FL | WFH - Select States) Candidates must be legally authorized to work in the United States and reside in one of the following states: Florida, Texas ...

Attentive

Customer Success Manager

Customer Success Manager We are seeking an experienced and dynamic individual to join our team as a Customer Success Manager. An ideal candidate will have 3+ years of experience in customer success ...

ChargeAfter

Customer Success Manager

Manhattan, NY · On-site

Customer Success Manager** to lead and nurture our enterprise-level client relationships. This individual will be responsible for the end-to-end customer journey post-sales: from successful ...

PetsApp

Customer Success Manager

Manhattan, NY · On-site

About the Role We're looking for a Customer Success Manager who combines industry expertise, strategic thinking, strong customer success fundamentals, and a deep ownership mentality. This role ...

Auxmode

Customer Success Manager

Customer Success Manager The Customer Success Manager works to ensure the success of our portfolio of clients. CSM will accomplish this by intimately knowing Aux Mode's clients and services and ...

Murj

Customer Success Manager

The Customer Success Manager will perform and be proficient at all phases of the Customer Onboarding process from Pre-launch through post launch follow up and optimization. In performing these tasks ...

Aidoos

Customer Success Manager

Customer Success Manager New Skills Account Management Communication Skills Consultative Selling Customer Relationship Management Customer Retention Strategies Data Analysis Education Technology ...

Blue Prism Group

Customer Success Manager

Customer Success Manager SS&C Blue Prism Document Automation is seeking a Customer Success Manager to join our small, collaborative Customer Success team. Do you enjoy partnering with team members to ...

Themis PLLC

Customer Success Manager

Customer Success Manager Themis is a collaborative governance, risk, and compliance platform helping banks, credit unions, and fintechs streamline oversight, strengthen compliance programs, and move ...

Bee Genius

Customer Success Manager

Oakland, CA · On-site

$70K - $100K/yr

Customer Success Manager Oakland, CA Join the team that's building the future of work, today. At Bee Genius, we thrive on innovation and pushing the boundaries -- and we are pushing the boundaries of ...

Harmonic

Customer Success Manager

$90K - $100K/yr

Customer Success Manager A Customer Success Manager (CSM) is a professional who is responsible for developing a positive customer experience and fostering healthy working relationships. They function ...

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Customer Success Manager Aec information

See salary details

$32.5K

$83.1K

$140K

How much do customer success manager aec jobs pay per year?

As of Sep 13, 2026, the average yearly pay for customer success manager aec in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is a customer success manager in the AEC industry?

A Customer Success Manager (CSM) in the Architecture, Engineering, and Construction (AEC) industry is responsible for ensuring that clients are satisfied with the products or services provided by their company. They work closely with customers to understand their needs, help them achieve their goals, and address any challenges they encounter. CSMs often act as a bridge between the client and internal teams, providing support, training, and strategic advice to maximize the value clients receive. Their ultimate goal is to foster long-term relationships and drive customer retention and growth.

What are the key skills and qualifications needed to thrive as a customer success manager in the AEC industry, and why are they important?

To thrive as a Customer Success Manager in the AEC industry, you need a solid understanding of AEC workflows, project management, and client relationship management, often supported by a degree in a relevant field. Familiarity with industry-specific software like Autodesk, BIM platforms, and CRM tools such as Salesforce is highly valuable. Exceptional communication, problem-solving abilities, and a proactive approach to client needs help you stand out in this role. These skills ensure you can effectively support clients, drive product adoption, and foster long-term partnerships essential for business growth.

What are some typical challenges a customer success manager in the AEC industry faces, and how can they effectively address them?

Customer Success Managers in the Architecture, Engineering, and Construction (AEC) sector often encounter challenges such as managing complex client onboarding, ensuring adoption of technical solutions, and navigating the varied needs of multiple stakeholders. To address these, CSMs should develop strong project management skills, maintain clear and frequent communication, and build deep industry knowledge to proactively anticipate client concerns. Collaborating closely with product, sales, and support teams is essential to deliver tailored solutions that drive long-term client satisfaction and retention.

What is the difference between Customer Success Manager Aec vs Customer Support Specialist?

AspectCustomer Success Manager AecCustomer Support Specialist
CredentialsTypically requires a bachelor's degree in business, communications, or related field; certifications like Customer Success Manager (CSM) are commonOften requires a high school diploma or associate degree; certifications are less common
Work EnvironmentProactively manages client relationships, focuses on retention and upselling, works closely with sales and product teamsResponds to customer inquiries, resolves issues, provides technical support, often reactive in nature
Employer & Industry UsageUsed in SaaS, tech, and service industries to ensure customer satisfaction and growthCommon across various industries, including retail, telecom, and tech, mainly in support centers

In summary, a Customer Success Manager Aec focuses on proactive relationship management, retention, and growth, requiring specific certifications and a strategic approach. In contrast, a Customer Support Specialist primarily handles reactive customer inquiries and technical issues, often with different credentials and a more support-oriented role.

What are popular job titles related to Customer Success Manager Aec jobs?

For Customer Success Manager Aec jobs, the most frequently searched job titles are:

Infographic showing various Customer Success Manager Aec job openings in the United States as of September 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Manager

Remote

Azeus Convene
See more jobs at Azeus Conveneexternal

Full-time

Posted 12 days ago

Job description

Azeus Systems Limited is looking for a Customer Success Manager to be part of our growing sales force for our product, Convene. Convene is a meeting and collaboration solution for Boards and Senior Leadership Teams. Convene has already been recognized by reputable institutions across the globe. Our client base has grown exponentially, and we have extended our global footprint in over 100 countries.
As a Customer Success Manager, you will play an important role in ensuring our clients maximize the value of Convene, build strong long-term relationships, and identify opportunities to further support their business needs.
Visit azeusconvene.com for more information.
Responsibilities
  • Report to the Regional Manager and Head of Global Customer Success
  • Manage assigned client accounts and ensure timely and effective account follow-through.
  • Proactively engage with clients to understand their needs and guide them on best practices for using Convene.
  • Build and maintain strong relationships with existing clients within the assigned region.
  • Identify creative opportunities to grow existing accounts through upselling and client referrals, based on customer needs and business requirements.
  • Attend weekly and monthly meetings and provide regular updates on account status, customer engagement, and opportunities.
  • Maintain accurate and up-to-date records of client interactions, activities, and opportunities in the CRM system.

Qualifications
  • 1-3 years of experience in Customer Success, Account Management, Sales, Client Relationship Management, or a related role.
  • Experience in a SaaS environment is preferred; experience in the IT or technology industry is also an advantage.
  • Strong client relationship management and communication skills, with the ability to understand customer needs and provide appropriate solutions.
  • Proactive and customer-focused, with the ability to manage multiple client accounts and priorities effectively.
  • Experience using CRM systems is an advantage.

Apply