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Customer Success Manager Aec Jobs (NOW HIRING)

4M Analytics

Customer Success Manager, AEC

Austin, TX · On-site

As we scale our enterprise customer base, we're hiring an experienced Customer Success Manager to own onboarding, adoption, and renewals for a portfolio of AEC accounts including several of our ...

Axomic Ltd

Customer Success Manager

Manhattan, NY · On-site

$85K - $115K/yr

We have experience training people from the AEC industry without SaaS experience who are interested ... Customer Success Manager Skills and Experience * Experience in the AEC industry is our top priority ...

OpenAsset

Customer Success Manager

Manhattan, NY · On-site

Customer Success Manager (CSM) We are seeking a Customer Success Manager (CSM) to join our Customer ... We have experience training people from the AEC industry without SaaS experience who are interested ...

Axomic

Customer Success Manager

Manhattan, NY · On-site

We have experience training people from the AEC industry without SaaS experience who are interested ... Customer Success Manager Skills and Experience * Experience in the AEC industry is our top priority ...

Axomic Ltd

Customer Success Manager

Manhattan, NY · On-site

We have experience training people from the AEC industry without SaaS experience who are interested ... Customer Success Manager Skills and Experience * Experience in the AEC industry is our top priority ...

Socket.dev

Business Customer Success Manager

Denver, CO · On-site

$72K - $128K/yr

This role is ideal for someone who understands the unique challenges of construction and AEC ... Up to 5 years of experience in Customer Success, Account Management, Sales, Renewals, or other ...

Autodesk, Inc.

$72K - $128K/yr

Position Overview The Business Customer Success Manager (CSM) plays a strategic role in driving ... This role is ideal for someone who understands the unique challenges of construction and AEC ...

Autodesk

Customer Success Manager, Forma

Construction Customer Success Manager As Construction Customer Success Managers, we retain and ... Experience with AEC workflows and awareness of BIM solutions focused on Construction * Previous ...

Autodesk

Business Customer Success Manager

Portland, OR · On-site

$72K - $128K/yr

This role is ideal for someone who understands the unique challenges of construction and AEC ... Up to 5 years of experience in Customer Success, Account Management, Sales, Renewals, or other ...

Autodesk

Business Customer Success Manager

Novi, MI · On-site

$72K - $128K/yr

This role is ideal for someone who understands the unique challenges of construction and AEC ... Up to 5 years of experience in Customer Success, Account Management, Sales, Renewals, or other ...

Autodesk

Business Customer Success Manager

Novi, MI · On-site

$72K - $128K/yr

This role is ideal for someone who understands the unique challenges of construction and AEC ... Up to 5 years of experience in Customer Success, Account Management, Sales, Renewals, or other ...

To Gal llc

Customer Success Manager

Experience in customer success, account management, or a client-facing SaaS role * SaaS experience ... Experience in construction tech or working with AEC clients is a plus What We Offer * Base salary ...

Autodesk, Inc.

Customer Success Manager

Portland, OR · On-site

We are seeking a Customer Success Manager who will be a strategic post-sale partner across the ... BA/BS in Technology Management, Engineering, Industrial Engineering, Manufacturing, an AEC-O ...

Autodesk

Customer Success Manager

Portland, OR · On-site

We are seeking a Customer Success Manager who will be a strategic post-sale partner across the ... BA/BS in Technology Management, Engineering, Industrial Engineering, Manufacturing, an AEC-O ...

Lawyer.com

Customer Success Manager Customer Success Managers are the bridge between sales and customer success. You will provide support for transitioning prospects into active users, often acting as a go ...

Suvoda

Customer Success Manager

Conshohocken, PA

Customer Success Manager Department: Customer Success Reports to: Director of Customer Success, Strategic Accounts The Customer Success Manager is responsible for the building and management of ...

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Customer Success Manager Aec information

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$83.1K

$140K

How much do customer success manager aec jobs pay per year?

As of Sep 13, 2026, the average yearly pay for customer success manager aec in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is a customer success manager in the AEC industry?

A Customer Success Manager (CSM) in the Architecture, Engineering, and Construction (AEC) industry is responsible for ensuring that clients are satisfied with the products or services provided by their company. They work closely with customers to understand their needs, help them achieve their goals, and address any challenges they encounter. CSMs often act as a bridge between the client and internal teams, providing support, training, and strategic advice to maximize the value clients receive. Their ultimate goal is to foster long-term relationships and drive customer retention and growth.

What are the key skills and qualifications needed to thrive as a customer success manager in the AEC industry, and why are they important?

To thrive as a Customer Success Manager in the AEC industry, you need a solid understanding of AEC workflows, project management, and client relationship management, often supported by a degree in a relevant field. Familiarity with industry-specific software like Autodesk, BIM platforms, and CRM tools such as Salesforce is highly valuable. Exceptional communication, problem-solving abilities, and a proactive approach to client needs help you stand out in this role. These skills ensure you can effectively support clients, drive product adoption, and foster long-term partnerships essential for business growth.

What are some typical challenges a customer success manager in the AEC industry faces, and how can they effectively address them?

Customer Success Managers in the Architecture, Engineering, and Construction (AEC) sector often encounter challenges such as managing complex client onboarding, ensuring adoption of technical solutions, and navigating the varied needs of multiple stakeholders. To address these, CSMs should develop strong project management skills, maintain clear and frequent communication, and build deep industry knowledge to proactively anticipate client concerns. Collaborating closely with product, sales, and support teams is essential to deliver tailored solutions that drive long-term client satisfaction and retention.

What is the difference between Customer Success Manager Aec vs Customer Support Specialist?

AspectCustomer Success Manager AecCustomer Support Specialist
CredentialsTypically requires a bachelor's degree in business, communications, or related field; certifications like Customer Success Manager (CSM) are commonOften requires a high school diploma or associate degree; certifications are less common
Work EnvironmentProactively manages client relationships, focuses on retention and upselling, works closely with sales and product teamsResponds to customer inquiries, resolves issues, provides technical support, often reactive in nature
Employer & Industry UsageUsed in SaaS, tech, and service industries to ensure customer satisfaction and growthCommon across various industries, including retail, telecom, and tech, mainly in support centers

In summary, a Customer Success Manager Aec focuses on proactive relationship management, retention, and growth, requiring specific certifications and a strategic approach. In contrast, a Customer Support Specialist primarily handles reactive customer inquiries and technical issues, often with different credentials and a more support-oriented role.

What are popular job titles related to Customer Success Manager Aec jobs?

For Customer Success Manager Aec jobs, the most frequently searched job titles are:

Infographic showing various Customer Success Manager Aec job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Manager, AEC

Austin, TX • On-site

4M Analytics Ltd
Software Development • 51 - 200 employees
Learn more about 4M Analytics Ltdexternal

Other

Re-posted 18 days ago

Job description

Description
Who We Are
4M is the utility data platform for infrastructure intelligence, on a mission to do for the world below ground what Google Maps did for the world above. By leveraging proprietary data and AI, verified by geospatial experts, we map subsurface infrastructure to help leaders in transportation, utilities, and construction identify risks earlier, keep crews safer, and deliver projects on time and budget. Founded in 2019 and headquartered in Austin and Tel Aviv, we are a Series B company backed by top-tier VCs.
The Opportunity
4M helps AEC firms identify utility risk earlier, keep crews safer, and deliver projects on time and on budget. As we scale our enterprise customer base, we're hiring an experienced Customer Success Manager to own onboarding, adoption, and renewals for a portfolio of AEC accounts including several of our largest enterprise relationships.
This is a build-with-us role: you'll shape how 4M supports engineering firms managing complex, multi-year infrastructure programs. You will establish yourself as a trusted advisor to senior executives and project leaders at our largest AEC firms, acting as the primary voice of the customer to feed actionable insights into product feedback, adoption blockers, and account risk.
Key Responsibilities
  • Own the full customer lifecycle for an assigned book of AEC accounts, ensuring fast time-to-value and driving deep product adoption.
  • Lead onboarding and implementation for new accounts while managing renewal negotiations to protect and grow ARR, including enterprise accounts with complex, multi-stakeholder buying groups.
  • Build and maintain strategic relationships with project-level users up through executive sponsors at large engineering and construction firms.
  • Identify expansion opportunities within existing accounts and partner cross-functionally with Sales and AE teams to convert them.
  • Systematically track account health and usage to proactively flag and mitigate churn risks.
  • Serve as the internal voice of the customer, feeding insights into the product roadmap and deal strategy.
Requirements
Required Qualifications
  • 3+ years of Customer Success experience in the Construction-tech, AEC, or infrastructure software space.
  • Proven experience owning the full commercial lifecycle, including onboarding, implementation, and renewal negotiations.
  • Experience navigating complex, multi-stakeholder accounts within 1,000+ employee organizations.
  • Excellent communication skills with the ability to operate credibly with VP- and C-level stakeholders.
  • Proven experience owning the full commercial lifecycle, including onboarding, implementation, and renewal negotiations.
  • An analytical mindset; comfortable working in dashboards to track usage patterns & act on what the data shows.
AI-First Mindset
We are building an AI-first engineering and success culture, and we're looking for Customer Success Managers who are genuinely excited about working this way. You don't need to arrive with a fully formed AI workflow but you should have the curiosity and the drive to develop one.
This means you have genuine enthusiasm for using AI tools (e.g. Claude) to work faster and smarter in day-to-day CS work, seeing AI as a multiplier of your craft and the value you deliver to customers.
Preferred Qualifications (not required!)
  • Familiarity with SUE (Subsurface Utility Engineering), GIS, or CAD and civil/utility engineering workflows.
  • Experience at a high-growth SaaS company scaling from mid-market into enterprise.
Logistics
  • Reporting: This role reports directly to our Head of AEC, offering significant visibility and strategic alignment within the organization.
  • Travel: Expect approximately 25-50% travel to engage with our key enterprise accounts and partners on-site.
  • Compensation: We offer a competitive package with an expected OTE range of $120,000-$160,000, designed to reward the impact and growth you bring to 4M. Final OTE within this range is determined by factors such as geographic location, relevant experience, and role-specific skills.

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