ZipRecruiter

Log In

1

Ucaas Customer Success Manager Jobs (NOW HIRING)

TeleCloud

Customer Success Manager

Morristown, NJ · On-site

$90K - $125K/yr

Customer Success Manager Morristown, NJ $75K - $90K with potential OTE $to 125K Full-Time | Monday ... Strong understanding of VoIP, UCaaS, and/or Telecommunications products, services, and software.

UNITI

Major Customer Success Mgr

The Major Customer Success Manager will play a key role in migrating customers to advanced access methods and driving increased uptake of SDWan and UCaaS through a solution focused mindset based on a ...

UNITI

Major Customer Success Mgr

Little Rock, AR · On-site

The Major Customer Success Manager will play a key role in migrating customers to advanced access methods and driving increased uptake of SDWan and UCaaS through a solution focused mindset based on a ...

Lawyer.com

Customer Success Manager Customer Success Managers are the bridge between sales and customer success. You will provide support for transitioning prospects into active users, often acting as a go ...

Suvoda

Customer Success Manager

Conshohocken, PA

Customer Success Manager Department: Customer Success Reports to: Director of Customer Success, Strategic Accounts The Customer Success Manager is responsible for the building and management of ...

StarTech.com

Customer Success Manager

Boston, MA · On-site

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

StarTech.com

Customer Success Manager

Chicago, IL · On-site

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

StarTech.com Ltd.

Customer Success Manager

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

Motivosity

Customer Success Manager

Lehi, UT · Hybrid

$65K - $95K/yr

Come join Motivosity as a Customer Success Manager! Maybe you're already at a cool company, but Motivosity is a bucket list company and except for the last three years, now's the most exciting time ...

StarTech.com Ltd.

Customer Success Manager

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

StarTech.com

Customer Success Manager

PA · Remote

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

StarTech.com

Customer Success Manager

FL · Remote

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

StarTech.com

Customer Success Manager

Newark, CA · On-site

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

We Recruit

Customer Success Manager

Los Angeles, CA · On-site

Customer Success Manager We are looking for a customer success manager who can provide ongoing support to our clients and network with them. The candidate should be able to contribute to building ...

PEX

Customer Success Manager

Customer Success Manager At PEX, Customer Success isn't just a department -- it's the heart of our business. As a Customer Success Manager (CSM), you'll own the customer relationship from onboarding ...

Jobtailor

Customer Success Manager

Boston, MA · On-site

* Lead and grow a team of four to six Customer Success Managers * Run 1:1s, set expectations, coach against the Customer Success career progression framework, own development plans and performance ...

TestRigor

Customer Success Manager

Customer Success Manager As a Customer Success Manager, you'll be responsible for managing key client relationships, driving adoption and satisfaction, and ensuring successful outcomes for our global ...

next page

Showing results 1-20

All JobsBusiness JobsCustomer Service JobsCustomer Service Manager JobsUcaas Customer Success Manager Jobs

Ucaas Customer Success Manager information

See salary details

$32.5K

$83.1K

$140K

How much do ucaas customer success manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for ucaas customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What are popular job titles related to Ucaas Customer Success Manager jobs?

For Ucaas Customer Success Manager jobs, the most frequently searched job titles are:

Infographic showing various Ucaas Customer Success Manager job openings in the United States as of June 2026, with employment types broken down into 85% Full Time, and 15% Part Time. Highlights an 54% Physical, 9% Hybrid, and 37% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Manager

Morristown, NJ • On-site

TeleCloud
See more jobs at TeleCloudexternal

$90K - $125K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 days ago

Job description

Position Overview
Now Hiring: Customer Success Manager
Morristown, NJ
$75K - $90K with potential OTE $to 125K
Full-Time | Monday-Friday
Who We Are
TeleCloud is a regional on-the-ground, hands-on voice systems cloud provider. We've delivered seamless, innovative solutions to our clients for 40+ years and currently have over 15,000 users and 1,000 businesses using our TeleCloud UCaaS platform.
At TeleCloud, you will not feel like just a number. We are not a large company mired with red tape, we are a company of 20 (and growing!) dedicated employees who work hard and have each other's backs. As a core values-lead organization, we strive to always be excellent to both our customers and our colleagues. Working with us, you'll find yourself part of a fast-paced and down-to-earth team where you'll develop your industry knowledge as you contribute directly to company growth. We like to say, "Our technology is in the Cloud, but our People's feet are on the ground."
Who Are We Looking For?
A skilled and proactive communicator to nurture existing client relationships and promote customer retention.
Acting as the main point of contact for communication with existing clients, the Customer Success Manager guides the customer journey by providing post-installation support, education, and proactive follow-up to ensure client needs are being met. By fostering relationships and taking ownership of client issues, the Customer Success Manager drives growth, boosts retention, and paves the way for new sales opportunities within existing client accounts.
Key Responsibilities
  • Respond promptly to Unified Communication, cloud service, and telecom-related inquiries and identify opportunities to enhance product and service experiences.
  • Leverage HubSpot CRM to update and maintain client records of customer feedback and activity.
  • Perform telecom bill analysis and specifically invoice reviews with clients
  • Provide end-user assistance with TeleCloud phone system for admin, moves, adds, and changes (MAC) requests.
  • Assist clients with the audit of their telecom, internet, and cloud invoices and provide recommendations on spend vs. need.
  • Manage key accounts through proactive contract renewal outreach, regular communication touchpoints, and introducing additional products/services aligned with client specific needs.
  • Execute Quarterly Business Reviews (QBRs) with larger clients.
  • Work with clients to upsell/cross sell and specifically presenting quotes for approval.
  • Triage technical support requests by resolving minor technical issues and escalating more complex technical challenges to appropriate service teams.
  • Develop and deliver live or pre-recorded educational webinars and training materials to enhance customer knowledge and make a positive impact on the customer experience.
  • Coordinate with the sales team to generate sales opportunities, add-on proposals for existing clients and present term renewals to clients with up-to-date products and pricing.
  • Knowledge, Skills, and Experience
  • Experience managing accounts for SMB clients in the tech industry with a client base of more than 100.
  • 3-5 years of sales, client success and/or account management experience within a B2B VoIP and/or Telecommunications environment.
  • Strong understanding of VoIP, UCaaS, and/or Telecommunications products, services, and software.
  • Expertise in technical product elements and digital technologies, with a proven ability to troubleshoot and resolve customer issues related to telecommunications products and services.
  • Prior experience with CRM tools (HubSpot a plus) and upselling products and services.
  • Ability to prioritize customer accounts delivering stellar customer service and ensuring client satisfaction.
  • Proven ability to manage client relationships and deliver on customer expectations while accurately documenting day-to-day interactions.
  • Experience with UCaaS, phone systems, internet, IT, and/or security product portfolio to support clients
  • Bachelor's Degree preferred, but not required
  • Ability to work from our Morristown, NJ office three days a week
Benefits
  • Expected OTE: $90,000 - $125,000
  • Annual Learning Enrichment stipend (for whatever you'd like to learn!)
  • Health, Vision, and Dental insurance with company contribution
  • 401k with company match
  • Generous Paid Time Off package
  • Company sponsored Short Term Disability and Life Insurance
Core Competencies
  • Customer Focus - Building strong customer relationships and delivering customer-centric solutions.
  • Business Insight - Applying knowledge of business goals and the marketplace to advance the organization's goals
  • Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
  • Situational Adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations

TeleCloud is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other protected status.
Pay Range
USD $75,000.00 - USD $90,000.00 /Yr.

Apply