Genuine interest in eCommerce, DTC brands, or marketing technology * Exposure to tools like Klaviyo, Meta Ads Manager, Gorgias, or similar martech is a plus -- but not required * Strong communicator ...
Genuine interest in eCommerce, DTC brands, or marketing technology * Exposure to tools like Klaviyo, Meta Ads Manager, Gorgias, or similar martech is a plus -- but not required * Strong communicator ...
Customer Success Manager Location: Dublin, OH, Southborough, MA or Remote Sproutward is a fast-growing startup SaaS company with the mission to help Direct-to-Consumer (DTC) e-commerce companies grow ...
Customer Success Manager Location: Dublin, OH, Southborough, MA or Remote Sproutward is a fast-growing startup SaaS company with the mission to help Direct-to-Consumer (DTC) e-commerce companies grow ...
Customer Success Manager - SaaS
Austin, TX · On-site
Customer Success Manager - SaaS About ShipperHQ: ShipperHQ is a trusted leader in the e-commerce ... DTC disruptors to enterprise retailers, in 150+ countries. Based in Austin with a global team, w ...
Customer Success Manager - SaaS
Austin, TX · On-site
Customer Success Manager - SaaS About ShipperHQ: ShipperHQ is a trusted leader in the e-commerce ... DTC disruptors to enterprise retailers, in 150+ countries. Based in Austin with a global team, w ...
Customer Success Manager
Conshohocken, PA · On-site
Customer Success Manager Department: Customer Success Reports to: Director of Customer Success, Strategic Accounts The Customer Success Manager is responsible for the building and management of ...
Customer Success Manager
Conshohocken, PA · On-site
Customer Success Manager Department: Customer Success Reports to: Director of Customer Success, Strategic Accounts The Customer Success Manager is responsible for the building and management of ...
Customer Success Manager
Basking Ridge, NJ · On-site
Customer Success Managers are the bridge between sales and customer success. You will provide support for transitioning prospects into active users, often acting as a go-between with other ...
Customer Success Manager
Basking Ridge, NJ · On-site
Customer Success Managers are the bridge between sales and customer success. You will provide support for transitioning prospects into active users, often acting as a go-between with other ...
Customer Success Manager
Basking Ridge, NJ · On-site
Customer Success Managers are the bridge between sales and customer success. You will provide support for transitioning prospects into active users, often acting as a go-between with other ...
Customer Success Manager
Basking Ridge, NJ · On-site
Customer Success Managers are the bridge between sales and customer success. You will provide support for transitioning prospects into active users, often acting as a go-between with other ...
Customer Success Manager
Seattle, WA · On-site
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
Customer Success Manager
Seattle, WA · On-site
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
Customer Success Manager
PA · Remote
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
Customer Success Manager
PA · Remote
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
Customer Success Manager
Denver, CO · On-site
As a Senior Customer Success Manager, you will operate with a high degree of autonomy and ownership, balancing depth with key accounts and efficiency across your portfolio, while contributing to how ...
Customer Success Manager
Denver, CO · On-site
As a Senior Customer Success Manager, you will operate with a high degree of autonomy and ownership, balancing depth with key accounts and efficiency across your portfolio, while contributing to how ...
Customer Success Manager
Lehi, UT · On-site
$65K - $95K/yr
Come join Motivosity as a Customer Success Manager! Maybe you're already at a cool company, but Motivosity is a bucket list company and except for the last three years, now's the most exciting time ...
Quick apply
Customer Success Manager
Lehi, UT · On-site
$65K - $95K/yr
Come join Motivosity as a Customer Success Manager! Maybe you're already at a cool company, but Motivosity is a bucket list company and except for the last three years, now's the most exciting time ...
Customer Success Manager
FL · Remote
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
Customer Success Manager
FL · Remote
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
Customer Success Manager
Newark, CA · On-site
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
Customer Success Manager
Newark, CA · On-site
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
Customer Success Manager
Los Angeles, CA · On-site
Customer Success Manager We are looking for a customer success manager who can provide ongoing support to our clients and network with them. The candidate should be able to contribute to building ...
Customer Success Manager
Los Angeles, CA · On-site
Customer Success Manager We are looking for a customer success manager who can provide ongoing support to our clients and network with them. The candidate should be able to contribute to building ...
Customer Success Manager
Boston, MA · On-site
* Lead and grow a team of four to six Customer Success Managers * Run 1:1s, set expectations, coach against the Customer Success career progression framework, own development plans and performance ...
Customer Success Manager
Boston, MA · On-site
* Lead and grow a team of four to six Customer Success Managers * Run 1:1s, set expectations, coach against the Customer Success career progression framework, own development plans and performance ...
Customer Success Manager At Kofile, we believe that government has infinite potential to do good and that all information residing within local governments should be preserved, digitized, and made ...
Customer Success Manager At Kofile, we believe that government has infinite potential to do good and that all information residing within local governments should be preserved, digitized, and made ...
Customer Success Manager
Fontana, CA · On-site
Customer Success Manager Metroll is a global manufacturer of metal building materials. Through the hard work and commitment of our employees, we have grown into a successful company with over 40 ...
Customer Success Manager
Fontana, CA · On-site
Customer Success Manager Metroll is a global manufacturer of metal building materials. Through the hard work and commitment of our employees, we have grown into a successful company with over 40 ...
Customer Success Manager As a Customer Success Manager, you'll be responsible for managing key client relationships, driving adoption and satisfaction, and ensuring successful outcomes for our global ...
Customer Success Manager As a Customer Success Manager, you'll be responsible for managing key client relationships, driving adoption and satisfaction, and ensuring successful outcomes for our global ...
WI · On-site
The Customer Success Manager will be responsible for listening to customers' challenges, analyzing data, and providing strategic solutions and excellent customer service on a daily basis. As a ...
WI · On-site
The Customer Success Manager will be responsible for listening to customers' challenges, analyzing data, and providing strategic solutions and excellent customer service on a daily basis. As a ...
Customer Success Manager
Indianapolis, IN · On-site
The Customer Success Manager is responsible for: * Leading presales customer success planning by facilitating business outcome discovery, defining measurable KPIs, and developing Customer Success ...
New
Customer Success Manager
Indianapolis, IN · On-site
The Customer Success Manager is responsible for: * Leading presales customer success planning by facilitating business outcome discovery, defining measurable KPIs, and developing Customer Success ...
New
Customer Success Manager
New York, NY · On-site
Azeus Systems Limited is looking for a Customer Success Manager to be part of our growing sales force for our product, Convene. Convene is a meeting and collaboration solution for Boards and Senior ...
Quick apply
Customer Success Manager
New York, NY · On-site
Azeus Systems Limited is looking for a Customer Success Manager to be part of our growing sales force for our product, Convene. Convene is a meeting and collaboration solution for Boards and Senior ...
Customer Success Manager Dtc information
See salary details
$32.5K - $42.3K
4% of jobs
$42.3K - $52K
10% of jobs
$58.9K is the 25th percentile. Wages below this are outliers.
$52K - $61.8K
16% of jobs
$61.8K - $71.6K
15% of jobs
The median wage is $75.3K / yr.
$71.6K - $81.4K
14% of jobs
$81.4K - $91.1K
14% of jobs
$93.9K is the 75th percentile. Wages above this are outliers.
$91.1K - $100.9K
10% of jobs
$100.9K - $110.7K
10% of jobs
$110.7K - $120.5K
4% of jobs
$120.5K - $130.2K
2% of jobs
$130.2K - $140K
2% of jobs
$32.5K
$83.1K
$140K
How much do customer success manager dtc jobs pay per year?
As of Sep 15, 2026, the average yearly pay for customer success manager dtc in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.
What are popular job titles related to Customer Success Manager Dtc jobs?
For Customer Success Manager Dtc jobs, the most frequently searched job titles are:
Customer Success Manager
Remote
Outersignal
Other
This job post has expired today. Applications are no longer accepted.
Job description
Customer Success Manager Opportunity
OuterSignal is building the customer intelligence layer for commerce. Brands know when an order comes in, but they only see ~5% of the real story. We show them the other 95%: not just who bought, but who that person is - the execs, influencers, journalists, retail buyers, investors, and everyday customers who become a brand's best evangelists.
Our platform enriches every order in real time with professional + personal signals, unlocks personas, and powers everything from surprise-and-delight outreach to smarter email flows, analytics, and BD leads. We serve 150+ brands and are growing 50% month-over-month - all within our first 6 months of operation.
We're a small, high-performing team building the category-defining platform for e-commerce customer intelligence, backed by a world-class investor base.
What You'll Do- Support new brand onboardings — help coordinate kickoffs, prepare materials, and ensure customers get activated quickly and smoothly
- Assist in developing playbooks — contribute to the library of use cases and best practices that help brands win with OuterSignal
- Help brands with setup and training — lead working sessions with brand teams to walk through the platform and drive adoption
- Monitor account health — track usage across your book of accounts and flag risks or opportunities to the team
- Handle customer support — serve as a first point of contact for questions, troubleshooting, and escalations
- Help surface product insights — document customer feedback and share patterns with the team to inform the product roadmap
- Learn the business — develop a deep understanding of eCommerce, DTC brand operations, and martech so you can speak credibly to customers
- 2-4 years of experience in customer success, account management, agency client services, or a related customer-facing role
- Genuine interest in eCommerce, DTC brands, or marketing technology
- Exposure to tools like Klaviyo, Meta Ads Manager, Gorgias, or similar martech is a plus — but not required
- Strong communicator, both written and verbal — you can explain things clearly and follow through consistently
- Organized and detail-oriented — you can manage multiple customers at once without things falling through the cracks
- Curious and coachable — you ask good questions, take feedback well, and want to grow fast
- Comfortable in ambiguity — you don't need everything figured out to get started
- Impact: Join at the ground floor where your work directly influences company trajectory
- Growth: Rapid company growth creates exceptional learning and advancement opportunities — this role is designed to grow with you
- Flexibility: Remote-first culture with autonomy over your work
- Team: Work directly alongside the founding team
- Mission: Revolutionizing the way brands understand and market to their customers
Submit your resume along with responses to the application questions. We review applications on a rolling basis and will reach out to qualified candidates to discuss potential opportunities.
OuterSignal is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.