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Customer Success Manager Dtc Jobs (NOW HIRING)

Donatestock

Customer Success Manager

Customer Success Manager DonateStock is leading the movement to make charitable stock gifting easy for donors, financial advisors and nonprofits. The Customer Success Manager is a key member of the ...

Arcana Analytics

Customer Success Manager

Customer Success Manager Remote Job Title: Customer Success Manager About Us: We are seeking Customer Success Managers to join our team and collaborate closely with our clients, analysts, sales ...

Pillar Corporation

Customer Success Manager

Customer Success Manager Pillar is actively looking for someone who loves to help others succeed while providing scalable support (via content) to users looking for support in launching their ...

Outcode Software

Customer Success Manager

Draper, UT

Customer Success Manager Outcode Software At Outcode Software, we're dedicated to empowering our clients to succeed with our innovative solutions. As a Customer Success Manager, you'll play a crucial ...

Kastle Systems

Customer Success Manager

Fremont, CA · On-site

Kastle is hiring a Customer Success Manager! This position serves as the primary business contact for the client and is responsible for client satisfaction of the portfolio. The Customer Success ...

GetChange Corp

Customer Success Manager

San Francisco, CA · On-site

$75K - $90K/yr

Customer Success Manager San Francisco, California, United States Job Openings Customer Success Manager About Change At Change our mission is clear: to power every dollar donated online. Change ...

Revvim

Customer Success Manager

CA · Remote

$100K - $110K/yr

Position Overview The Customer Success Manager works to ensure that our customers maximize the value they receive from our products and services. We believe in doing whatever it takes to make our ...

Aria Systems

Customer Success Manager

Philadelphia, PA · On-site

Customer Success Manager Department: Customer Success Location: US Remote About Aria Systems Aria provides a cloud-based monetization platform for subscription- and usage-based businesses. Aria ...

IDT Inc

Customer Success Manager

San Jose, CA · On-site

$29K/yr

Customer Success Manager The Customer Success Manager is a pivotal role, demanding an individual with truly exceptional interpersonal and relational skills. The ideal candidate must possess a natural ...

Epiq

Customer Success Manager

Customer Success Manager - AI-Powered Legal Technology At Epiq, your work contributes to complex, global legal outcomes. You'll join a values-driven community where integrity guides decisions ...

Wiley

Customer Success Manager

Customer Success Manager We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact. Here, your curiosity fuels progress, your voice shapes innovation, and your ...

Justworks

Customer Success Manager

New York, NY · On-site

As a Customer Success Manager, you will develop strong relationships with your customers and ensure their long-term success on the Justworks platform. You will work as an extension of their teams ...

REXEL

Customer Success Manager

Broken Arrow, OK · On-site

The Customer Success Manager will use data generated from normal business operations, customer support/service engagements, and other data sets to create a picture of customer needs and what ...

Sidetrade

Customer Success Manager

Customer Success Manager As a Customer Success Manager, you will act as a trusted advisor to enterprise finance leaders, owning executive relationships and ensuring Sidetrade's AI solutions deliver ...

Lone Wolf Technologies INC

Customer Success Manager

$75K - $85K/yr

Customer Success Manager As a Customer Success Manager at Lone Wolf, you will own the ongoing success of a portfolio of customers and help them achieve meaningful business outcomes through our ...

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Customer Success Manager Dtc information

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$32.5K

$83.1K

$140K

How much do customer success manager dtc jobs pay per year?

As of Sep 15, 2026, the average yearly pay for customer success manager dtc in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What are popular job titles related to Customer Success Manager Dtc jobs?

For Customer Success Manager Dtc jobs, the most frequently searched job titles are:

Customer Success Manager

Remote

Donatestock
Finance and Insurance • 11 - 50 employees
Learn more about Donatestockexternal

Other

Posted 10 days ago

Job description

Customer Success Manager

DonateStock is leading the movement to make charitable stock gifting easy for donors, financial advisors and nonprofits. The Customer Success Manager is a key member of the team with a focus on onboarding, training and supporting nonprofit organizations, as well as performing some inbound sales duties. This is a contract position with the potential for full-time employment. The company will provide comprehensive training to the selected candidate.

Key Responsibilities
  • Nonprofit onboarding and training
    • Implement onboarding and training programs for new Nonprofit customers.
    • Ensure Nonprofits are well-equipped to leverage DonateStock's platform.
    • Identify and address exceptions promptly and professionally to ensure timely processing of donations.
    • Continuously assess and improve the onboarding and training process based on Nonprofit feedback and success metrics.
  • Customer support and relationship management
    • Serve as the primary point of contact for Nonprofits throughout their customer journey.
    • Provide exceptional customer support, addressing inquiries and resolving issues in a timely manner.
    • Build and maintain strong, long-lasting relationships with Nonprofit customers.
  • Customer success execution
    • Collaborate across the organization to develop and implement customer success strategies.
    • Consult with and train nonprofits to enhance their fundraising success.
    • Monitor and report on key customer success metrics.
  • Inbound Sales Support
    • Respond to inquiries about DonateStock's solution and value proposition.
    • Follow-up with prospective customers to help them through the sales process.
    • Collaborate with the sales team to handoff for inbound leads that require more advanced sales support.
Requirements
  • Proven experience in developing customer relationships and growing customer accounts.
  • Excellent communication, interpersonal, and relationship-building skills.
  • Aptitude for developing and delivering engaging onboarding and training programs.
  • Proactive problem-solving and customer support skills.
  • Experience with CRM, Chat, ticketing and other customer success tools.
  • Strong organization and priority management skills.
Location
  • The role is mostly virtual (requiring a dedicated home workspace) but will entail in-person team meetings in Houston and/or Dallas, TX.
Key Attributes
  • Passion for helping nonprofit organizations succeed.
  • Customer-centric mindset with a focus on delivering value.
  • Goal-oriented team player with a results-oriented work ethic.
  • Ability to thrive in a fast-paced, dynamic environment.
  • Optimistic perspective with a desire to receive coaching and professional development.
  • Seeking to an opportunity, not just a job.

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