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Customer Success Implementation Manager Jobs in Miami, FL

Influur

Customer Success Manager

Miami, FL · On-site

We need a senior Customer Success Manager who has sold or supported a SaaS before, and can guide clients through digital account setup, e-signature and contracting flows, and day-to-day use of Pulse.

Influur

Customer Success Manager

Miami, FL · On-site

We need a senior Customer Success Manager who has sold or supported a SaaS before, and can guide clients through digital account setup, e-signature and contracting flows, and day-to-day use of Pulse.

Panaya

Customer Success Manager, Brazil

Miami, FL · On-site +1

As a Customer Success Manager, you are responsible for managing all aspects of the company ... At least 5 years of client-facing experience in implementing Enterprise applications like SAP or ...

U.P. Shop

Senior Customer Success Manager

Miami, FL · On-site

As a Senior Customer Success Manager, you will serve as the primary point of contact for assigned strategic customers to develop long-lasting relationships with our most valuable customers. This ...

Meltwater

Customer Success Manager II

Miami, FL · On-site

$80K - $108K/yr

As a Customer Success Manager II , your focus will be on driving impactful outcomes through product adoption, implementing risk mitigation strategies, and conducting user training. At Meltwater, we ...

Reeco

Senior Customer Success Manager

Miami, FL · On-site

Senior Customer Success Manager Welcome to Reeco, where we're transforming the back-of-house tech for the hospitality industry. While hotels are all about luxury and convenience, their operations are ...

MaintainX

Enterprise Customer Success Manager

Miami, FL · On-site

$150/day

... departments, and implementation cycles. * Proven track record of driving customer outcomes ... Proficiency with customer success, CRM, and engagement platforms such as Salesforce, Gainsight ...

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All JobsCustomer Success Implementation JobsCustomer Success Implementation Manager JobsCustomer Success Implementation Manager Jobs in Miami, FL

Customer Success Implementation Manager information

See Miami, FL salary details

$31.1K

$79.4K

$133.9K

How much do customer success implementation manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for customer success implementation manager in Miami, FL is $79,446.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,900.00 and $94,700.00 per year, depending on experience, location, and employer.

What does a customer success implementation manager do?

A Customer Success Implementation Manager is responsible for guiding new customers through the onboarding and implementation process of a company's products or services. They work closely with clients to understand their goals, configure solutions to meet their needs, and ensure a smooth transition from sales to active use. Their main objective is to set customers up for long-term success, address any initial concerns, and drive product adoption. They also collaborate with internal teams to resolve issues and provide feedback for product improvements.

What are the key skills and qualifications needed to thrive as a customer success implementation manager?

To thrive as a Customer Success Implementation Manager, you need strong project management abilities, a background in customer success or account management, and familiarity with implementation processes. Proficiency in tools such as CRM systems (like Salesforce), onboarding platforms, and customer support software is typically required. Excellent communication, problem-solving, and relationship-building skills help you effectively guide customers and manage expectations. These skills ensure smooth onboarding, high customer satisfaction, and long-term client retention.

What are some common challenges faced by customer success implementation managers during client onboarding, and how can they be addressed?

Customer Success Implementation Managers often encounter challenges such as aligning client expectations with product capabilities, managing tight deadlines, and coordinating across multiple internal teams. Success in this role requires clear and proactive communication, strong project management skills, and the ability to quickly resolve issues as they arise. Building strong relationships with both clients and internal stakeholders helps ensure smoother onboarding processes and sets the stage for long-term client satisfaction.

What is the difference between Customer Success Implementation Manager vs Customer Success Manager?

AspectCustomer Success Implementation ManagerCustomer Success Manager
Primary FocusImplementing and onboarding new clients, ensuring smooth product adoptionManaging ongoing client relationships, renewals, and satisfaction
Required SkillsProject management, technical onboarding, trainingRelationship building, communication, retention strategies
Work EnvironmentPre-sales and onboarding phases, cross-functional teamsPost-sales, account management, customer support
Common CertificationsCustomer success certifications, project management certificationsCustomer success certifications, CRM platform certifications

While both roles focus on customer satisfaction, the Customer Success Implementation Manager primarily handles onboarding and implementation, whereas the Customer Success Manager maintains ongoing relationships to ensure retention and growth.

What cities near Miami, FL are hiring for Customer Success Implementation Manager jobs?

Cities near Miami, FL with the most Customer Success Implementation Manager job openings:

Customer Success Implementation Manager jobs near you

Customer Success Manager

Influur

Miami, FL • On-site

Full-time

Re-posted 14 days ago

Job description

We're building the world's first viral agent. An AI purpose built for influencer marketing.

Not a tool. Not a platform. An autonomous agent that goes from "I need this campaign to break" to "50 influencers live next week" with minimal human intervention.

Why this matters:

We have 3 years of proprietary data on what makes influencer content go viral. Warner, Sony, and Universal trust us to break their biggest artists. We're backed by the biggest names in entertainment like Sofia Vergara, and Tier 1 VCs like Point72 Ventures. We're not building for hypothetical use cases. We're shipping production AI that drives millions in revenue today.

Why we'll win:

We have what no one else has: both the data and the distribution. We have proprietary data on thousands of influencers and what makes content go viral, plus direct relationships with the influencers themselves. In the AI era, having both is the moat. Everyone else has one or the other. We have both.

Why now:

AGI agents will replace middle level work by 2027. We have a 12 to 18 month window before the market floods with agents. We're building the category defining social media viral agents right now.

What we're looking for:

Young talent ready to go all in. We're offering significant equity to people who want to build something that matters. This isn't a job. It's an opportunity to define the future of AI in influencer marketing and own a meaningful piece of it.

We need a senior Customer Success Manager who has sold or supported a SaaS before, and can guide clients through digital account setup, e-signature and contracting flows, and day-to-day use of Pulse.

Your Skillset

  • 2+ years managing influencer or creator campaigns end to end, in customer success, account management, or a client-facing role for a digital product (SaaS/CMS).

  • Experience managing digital accounts end to end: onboarding, adoption, renewals, and churn reduction.

  • Comfort guiding clients through digital signature and contracting workflows (e.g., DocuSign or similar) as part of onboarding.

  • Familiarity with CMS platforms and the ability to explain product functionality to non-technical users.

  • Experience shifting clients from a "we'll handle it" service mindset to a self-serve product mindset.

  • Strong written and verbal communication; comfortable owning renewal and expansion conversations.

You’re the Type Who

  • Sells product, not favors, thinks in terms of adoption, retention, and expansion, not one-off delivery.

  • Is comfortable being the primary point of contact for a growing book of accounts.

  • Thrives in an early-stage environment where the product and process are still being defined.

  • Sees documentation, onboarding flows, and playbooks as things to build, not things to wait for.

  • Communicates clearly across product, sales, and clients.

  • Moves fast, follows up faster, and treats every renewal as something earned.

What We Offer
 
• Competitive equity in a venture-backed company shaping the future of music influencer marketing.
• Stock options.
• A seat at the table as we redefine how the most iconic record labels, artists, and brands go viral, with our tech, support, and strategic guidance.
• Access to elite tools, AI copilots, and a team that builds daily at top speed.
• Hybrid flexibility.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.