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Customer Success Implementation Manager Jobs in Chicago, IL

Notable

Customer Success Lead

Chicago, IL · On-site

Executive Relationship Management: * Establish and maintain trusted relationships with C-suite and ... What We Are Looking For: * 7+ years of experience in customer success, implementation, consulting ...

FourKites

Associate Implementation Manager

Chicago, IL · On-site

You will partner with internal relationship stakeholders including Sales and Customer Success to ... managers, and end users throughout the implementation lifecycle, ensuring smooth handoffs and ...

FourKites

Associate Implementation Manager

Chicago, IL · On-site

You will partner with internal relationship stakeholders including Sales and Customer Success to ... managers, and end users throughout the implementation lifecycle, ensuring smooth handoffs and ...

StarTech.com

Customer Success Manager

Chicago, IL

The Customer Success Manager plays a critical role in advancing this mission by building strategic ... The Manager will be instrumental in enhancing customer loyalty by successfully implementing and ...

Supernova Technology

Implementation Manager

Chicago, IL · On-site

$90K - $120K/yr

About the Role The key to Supernova's success is largely dependent on our high performing Program ... Strong interpersonal skills and ability to connect with a diverse customer and employee population

Enboarder

Customer Success Manager

Chicago, IL · On-site

$90 - $140/hr

... Success Manager to join our team as one of our first key hires. You will play a pivotal role in ... Develop and implement customer success strategies to ensure customer satisfaction and retention

CodeHS

Customer Success Manager

Chicago, IL · On-site

$64K - $78K/yr

Customer Success Manager CodeHS is looking for a Customer Success Manager to help manage school implementations and onboarding. You will get a chance to work closely with educators and schools to ...

Meltwater

Customer Success Manager

Chicago, IL · On-site

$80K - $107K/yr

As a Customer Success Manager, your focus will be on driving impactful outcomes through product adoption, implementing risk mitigation strategies, and conducting user training At Meltwater, we offer ...

Letter AI

Customer Success Manager

Chicago, IL · On-site

Customer Success Manager Letter AI is the world's first unified revenue acceleration platform powered natively by generative AI. Our platform empowers sales teams at customers like Lenovo and ...

Okta

Manager, Customer Success

Chicago, IL

About this role As Manager, Customer Success for Okta's Scale CS Team, you will lead a team earlier in career talent to deliver outcomes for our customers that are supported by a Scale (pooled) CS ...

Meltwater

Customer Success Manager

Chicago, IL · On-site +1

$80K - $107K/yr

As a Customer Success Manager, your focus will be on driving impactful outcomes through product adoption, implementing risk mitigation strategies, and conducting user training At Meltwater, we offer ...

MARKT-PILOT GmbH

Customer Success Manager

Chicago, IL · On-site

Customer Success Manager MARKT-PILOT is a high-growth SaaS company helping industrial machinery manufacturers (OEMs) price smarter. Our pricing performance platform unifies market intelligence ...

MARKT-PILOT GmbH

Customer Success Manager

Chicago, IL · On-site

We are looking for a Customer Success Manager to manage and grow relationships with a portfolio of industrial OEM customers. In this role, you will act as a trusted advisor, partnering with key ...

Okta

Manager, Customer Success

Chicago, IL · On-site

About this role As Manager, Customer Success for Okta's Scale CS Team, you will lead a team earlier in career talent to deliver outcomes for our customers that are supported by a Scale (pooled) CS ...

Okta, Inc.

Manager, Customer Success

Chicago, IL · On-site

About this role As Manager, Customer Success for Okta's Scale CS Team, you will lead a team earlier in career talent to deliver outcomes for our customers that are supported by a Scale (pooled) CS ...

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Showing results 21-40

All JobsCustomer Success Implementation JobsCustomer Success Implementation Manager JobsCustomer Success Implementation Manager Jobs in Chicago, IL

Customer Success Implementation Manager information

See Chicago, IL salary details

$33.5K

$85.6K

$144.3K

How much do customer success implementation manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for customer success implementation manager in Chicago, IL is $85,636.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,300.00 and $102,100.00 per year, depending on experience, location, and employer.

What does a customer success implementation manager do?

A Customer Success Implementation Manager is responsible for guiding new customers through the onboarding and implementation process of a company's products or services. They work closely with clients to understand their goals, configure solutions to meet their needs, and ensure a smooth transition from sales to active use. Their main objective is to set customers up for long-term success, address any initial concerns, and drive product adoption. They also collaborate with internal teams to resolve issues and provide feedback for product improvements.

What are the key skills and qualifications needed to thrive as a customer success implementation manager?

To thrive as a Customer Success Implementation Manager, you need strong project management abilities, a background in customer success or account management, and familiarity with implementation processes. Proficiency in tools such as CRM systems (like Salesforce), onboarding platforms, and customer support software is typically required. Excellent communication, problem-solving, and relationship-building skills help you effectively guide customers and manage expectations. These skills ensure smooth onboarding, high customer satisfaction, and long-term client retention.

What are some common challenges faced by customer success implementation managers during client onboarding, and how can they be addressed?

Customer Success Implementation Managers often encounter challenges such as aligning client expectations with product capabilities, managing tight deadlines, and coordinating across multiple internal teams. Success in this role requires clear and proactive communication, strong project management skills, and the ability to quickly resolve issues as they arise. Building strong relationships with both clients and internal stakeholders helps ensure smoother onboarding processes and sets the stage for long-term client satisfaction.

What is the difference between Customer Success Implementation Manager vs Customer Success Manager?

AspectCustomer Success Implementation ManagerCustomer Success Manager
Primary FocusImplementing and onboarding new clients, ensuring smooth product adoptionManaging ongoing client relationships, renewals, and satisfaction
Required SkillsProject management, technical onboarding, trainingRelationship building, communication, retention strategies
Work EnvironmentPre-sales and onboarding phases, cross-functional teamsPost-sales, account management, customer support
Common CertificationsCustomer success certifications, project management certificationsCustomer success certifications, CRM platform certifications

While both roles focus on customer satisfaction, the Customer Success Implementation Manager primarily handles onboarding and implementation, whereas the Customer Success Manager maintains ongoing relationships to ensure retention and growth.

What cities near Chicago, IL are hiring for Customer Success Implementation Manager jobs?

Cities near Chicago, IL with the most Customer Success Implementation Manager job openings:

Customer Success Implementation Manager jobs near you

Senior Customer Success Manager (Remote - IL)

Story Terrace Inc.

Chicago, IL • On-site

$140 - $155/hr

Other

Medical, Retirement

Posted 5 days ago

Job description

What does Nodes & Links do?

We are developing an AI‑first SaaS platform to help people who deal with very large projects, such as nuclear plants or data centers, to organise and prioritise their work.

What will you do in the role?

Senior Customer Success Manager to lead relationships with enterprise customers across the US and help them realise long‑term value from the platform.

This is a strategic, customer‑facing role focused on onboarding, adoption, retention, renewals, and expansion across a portfolio of accounts.

The successful candidate will act as a trusted advisor to customers, build strong stakeholder relationships, and work cross‑functionally with Sales, Product, Engineering and Support to deliver an excellent customer experience.

This role is ideal for someone who is commercially aware, highly organised, and experienced in managing complex SaaS customers through the full post‑sale lifecycle.

  • Managing a portfolio of enterprise customer accounts as the main post‑sale contact.
  • Leading onboarding and implementation activity to set customers up for success.
  • Building success plans tied to customer goals, adoption and measurable outcomes.
  • Running regular customer meetings, business reviews and value conversations with key stakeholders.
  • Monitoring customer health, product usage and engagement to identify risks and opportunities early.
  • Driving renewals and supporting expansion opportunities across existing accounts.
  • Acting as the voice of the customer internally and sharing feedback with Product and Engineering.
  • Working closely with cross‑functional teams to resolve issues and improve the customer journey.
Who you are
  • At least 5 years’ experience in a relevant customer‑facing role such as Customer Success Manager, Senior Customer Success Manager, Technical Account Manager, Account Manager or Implementation Manager.
  • Experience managing Enterprise SaaS customers.
  • A strong track record in onboarding, adoption, retention and renewal management.
  • Excellent stakeholder management skills, including confidence working with senior customer contacts.
  • Strong communication skills, both written and verbal.
  • A proactive, commercially minded and customer‑focused approach.
We would love if you have
  • Experience in construction, infrastructure, project controls or a related industry.
  • Familiarity with Primavera P6 or similar planning tools.
  • Experience working with complex workflows, data‑driven platforms or technical SaaS products.
  • Exposure to QBRs, executive reporting and value‑led account management.
What if you’re a partial fit?

We prioritise grit, positivity and drive for growth, and encourage you to apply even if your experience doesn’t exactly match this job description.

Location

Illinois, Remote

We are
  • Hard‑working but not workaholic
  • Explorers. Data is our compass and innovation our destination
  • Independent thinkers. We are not afraid of looking where no one else is
  • Team players. We believe the whole is bigger than the sum of its parts
  • We have strong opinions, weakly held
  • Continuously evolving the way we do things. Even our donut dates

Nodes & Links is an equal‑opportunity employer: we value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

Benefits

Besides a competitive salary starting at $140,000–$155,000, we are also proud to support you with:

  • A team of Noders who are second to none. Yep – the team is that good.
  • Equity in Nodes & Links.
  • Health insurances & 401K plans.
  • Remote work budget, to build your perfect set‑up ($500 year 1 + $100 year 2).
  • Personal development budget, to keep growing ($1,000 pa).
  • Annual workation trip, to work and have fun with your teammates.
  • Wedding/Civil partnerships additional leave on us.
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