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Customer Success Implementation Manager Jobs in Chicago, IL

Renterra

Customer Success Manager

Chicago, IL · On-site

Customer Success Manager (CSM) As a Customer Success Manager (CSM) at Renterra, you will own the ... You will partner closely with customers during implementation and training, then continue to manage ...

Renterra LLC

Customer Success Manager

Chicago, IL · On-site

$75K - $100K/yr

As a Customer Success Manager (CSM) at Renterra, you will own the customer journey from pre ... You will partner closely with customers during implementation and training, then continue to manage ...

Renterra LLC

Customer Success Manager

Chicago, IL · On-site

As a Customer Success Manager (CSM) at Renterra, you will own the customer journey from pre ... You will partner closely with customers during implementation and training, then continue to manage ...

AssistIQ

Implementation Manager

Chicago, IL · On-site +1

About the Role In the role of Implementation Manager, you'll deploy AssistIQ's software across ... Ensuring smooth transition to customer success team post go-live. * Ensuring internal and external ...

AssistIQ

Implementation Manager

Chicago, IL · Remote

About the Role In the role of Implementation Manager, you'll deploy AssistIQ's software across ... Ensuring smooth transition to customer success team post go-live. * Ensuring internal and external ...

AssistIQ

Implementation Manager

Chicago, IL

About the Role In the role of Implementation Manager, you'll deploy AssistIQ's software across ... Ensuring smooth transition to customer success team post go-live. * Ensuring internal and external ...

AssistIQ

Sr. Implementation Manager

Chicago, IL · Remote

As a Senior Implementation Manager, you will lead complex, multi-site deployments of AssistIQ ... Ensuring a smooth transition to customer success post go-live. * Continuously improve ...

AssistIQ

Sr. Implementation Manager

Chicago, IL · On-site +1

As a Senior Implementation Manager, you will lead complex, multi-site deployments of AssistIQ ... Ensuring a smooth transition to customer success post go-live. * Continuously improve ...

AssistIQ

Sr. Implementation Manager

Chicago, IL

As a Senior Implementation Manager, you will lead complex, multi-site deployments of AssistIQ ... Ensuring a smooth transition to customer success post go-live. * Continuously improve ...

FourKites

Implementation Manager

Chicago, IL · On-site +1

... an Implementation Manager at FourKites, you will serve as the strategic orchestrator behind ... You will partner with internal relationship stakeholders including Sales and Customer Success to ...

FourKites

Implementation Manager

Chicago, IL · On-site +1

As an Implementation Manager at FourKites, you will serve as the strategic orchestrator behind ... You will partner with internal relationship stakeholders including Sales and Customer Success to ...

Rundoo

Implementation Manager

Chicago, IL · On-site

$82K - $111K/yr

About the role As an Implementation Manager at Rundoo, you will lead clients through the entire ... Partner with sales development and customer success teams : Collaborate closely with both teams to ...

Loop

Senior Implementation Manager

Chicago, IL · On-site

Ensure clean handoffs to Customer Success, setting up accounts for long-term success and retention ... Mentor and support junior Implementation Managers-sharing domain knowledge, reviewing deliverables ...

Loop

Senior Implementation Manager

Chicago, IL · On-site

Responsibilities : • Own end-to-end project management for Loop's largest and most complex enterprise implementations, from kick-off through post-launch hypercare and handoff to Customer Success ...

Loop

Senior Implementation Manager

Chicago, IL · On-site

Responsibilities : • Own end-to-end project management for Loop's largest and most complex enterprise implementations, from kick-off through post-launch hypercare and handoff to Customer Success ...

Notable

Customer Success Lead

Chicago, IL · On-site

$136K - $170K/yr

Executive Relationship Management: * Establish and maintain trusted relationships with C-suite and ... What We Are Looking For: * 7+ years of experience in customer success, implementation, consulting ...

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All JobsCustomer Success Implementation JobsCustomer Success Implementation Manager JobsCustomer Success Implementation Manager Jobs in Chicago, IL

Customer Success Implementation Manager information

See Chicago, IL salary details

$33.5K

$85.6K

$144.3K

How much do customer success implementation manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for customer success implementation manager in Chicago, IL is $85,636.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,300.00 and $102,100.00 per year, depending on experience, location, and employer.

What does a customer success implementation manager do?

A Customer Success Implementation Manager is responsible for guiding new customers through the onboarding and implementation process of a company's products or services. They work closely with clients to understand their goals, configure solutions to meet their needs, and ensure a smooth transition from sales to active use. Their main objective is to set customers up for long-term success, address any initial concerns, and drive product adoption. They also collaborate with internal teams to resolve issues and provide feedback for product improvements.

What are the key skills and qualifications needed to thrive as a customer success implementation manager?

To thrive as a Customer Success Implementation Manager, you need strong project management abilities, a background in customer success or account management, and familiarity with implementation processes. Proficiency in tools such as CRM systems (like Salesforce), onboarding platforms, and customer support software is typically required. Excellent communication, problem-solving, and relationship-building skills help you effectively guide customers and manage expectations. These skills ensure smooth onboarding, high customer satisfaction, and long-term client retention.

What are some common challenges faced by customer success implementation managers during client onboarding, and how can they be addressed?

Customer Success Implementation Managers often encounter challenges such as aligning client expectations with product capabilities, managing tight deadlines, and coordinating across multiple internal teams. Success in this role requires clear and proactive communication, strong project management skills, and the ability to quickly resolve issues as they arise. Building strong relationships with both clients and internal stakeholders helps ensure smoother onboarding processes and sets the stage for long-term client satisfaction.

What is the difference between Customer Success Implementation Manager vs Customer Success Manager?

AspectCustomer Success Implementation ManagerCustomer Success Manager
Primary FocusImplementing and onboarding new clients, ensuring smooth product adoptionManaging ongoing client relationships, renewals, and satisfaction
Required SkillsProject management, technical onboarding, trainingRelationship building, communication, retention strategies
Work EnvironmentPre-sales and onboarding phases, cross-functional teamsPost-sales, account management, customer support
Common CertificationsCustomer success certifications, project management certificationsCustomer success certifications, CRM platform certifications

While both roles focus on customer satisfaction, the Customer Success Implementation Manager primarily handles onboarding and implementation, whereas the Customer Success Manager maintains ongoing relationships to ensure retention and growth.

What cities near Chicago, IL are hiring for Customer Success Implementation Manager jobs?

Cities near Chicago, IL with the most Customer Success Implementation Manager job openings:

Customer Success Implementation Manager jobs near you

Customer Success Manager

Renterra

Chicago, IL • On-site

Other

Medical, Dental, Vision, PTO

Re-posted 2 days ago

Job description

Customer Success Manager (CSM)

As a Customer Success Manager (CSM) at Renterra, you will own the customer journey from pre-onboarding through long-term success. Your primary responsibility is to get customers up and running successfully, ensuring they are properly set up, trained, and confident using Renterra in their day-to-day operations.

You will partner closely with customers during implementation and training, then continue to manage the relationship post–go-live to drive adoption, retention, and growth. This role blends onboarding, enablement, relationship management, and proactive support, and is central to delivering an exceptional customer experience. This is a Chicago-based, hybrid role.

Pre-Onboarding, Setup & Go-Live
  • Partner with customers immediately post-sale to guide them through pre-onboarding and implementation
  • Lead system setup and configuration alongside customers, ensuring Renterra is tailored to their business workflows
  • Conduct live training sessions to educate customers on core functionality and best practices
  • Ensure customers successfully go live and feel confident using Renterra in their daily operations
  • Identify risks early in the onboarding process and proactively address them
  • Occasionally assist with in-person, onsite implementations when necessary
Ongoing Customer Success & Support
  • Own long-term relationships for a portfolio of customers and serve as their primary point of contact
  • Proactively monitor customer usage, engagement, and health indicators
  • Lead ongoing check-ins and success reviews with customers
  • Respond to customer questions and coordinate with support, product, and engineering as needed
  • Advocate for customers internally while setting clear expectations
Retention, Growth & Feedback
  • Manage renewals and work to maximize retention and long-term value
  • Identify opportunities for expansion and execute upsells through additional products, features, or increased usage
  • Gather and synthesize customer feedback to inform product improvements and roadmap decisions
  • Partner closely with product and engineering teams to represent the voice of the customer
Qualifications
  • 3+ years of experience in Customer Success, Implementation, Onboarding, or Account Management at a SaaS company
  • Strong experience leading customer onboarding, setup, training, and go-live processes
  • Excellent communication and presentation skills
  • Proven ability to manage multiple customers and projects simultaneously
  • Comfortable balancing customer success with commercial outcomes, including renewals, upsells, and cross-sells
  • Comfortable working in a fast-paced, startup environment
  • Strong problem-solving skills and a customer-first mindset
  • Experience with SMB customers is a plus
  • Familiarity with the equipment rental, construction, or asset-heavy industries is a plus, but not required
  • Must be based in the Chicago area and able to work from the office in a hybrid capacity
What We Offer
  • Competitive salary and equity
  • Health, dental, and vision insurance
  • Flexible PTO policy
  • A supportive, customer-first team culture
  • Direct ownership over customer outcomes from day one
  • Opportunities for growth as the Customer Success organization scales

This is an opportunity to play a high-impact, end-to-end role in helping customers successfully adopt a modern rental software platform. If you enjoy onboarding customers, teaching software, building long-term relationships, and being hands-on with customers from day one, we'd love to hear from you.

Renterra is an Equal Opportunity Employer.

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