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Customer Success Implementation Manager Jobs in Utah

Broccoli AI

Implementation Manager

Lehi, UT · On-site

$85K - $95K/yr

About the Role As an Implementation Manager at Broccoli, you'll own the onboarding experience for new customers-from setup to success. You'll be the bridge between our AI agents and real-world HVAC, ...

Broccoli

Implementation Manager

Lehi, UT · On-site

About the Role As an Implementation Manager at Broccoli, you'll own the onboarding experience for new customers--from setup to success. You'll be the bridge between our AI agents and real-world HVAC, ...

Press Ganey

Client Implementation Manager

Provo, UT · On-site

... their customers and employees. Like all great companies, our success is a function of our people ... The Client Implementation Manager will serve as the primary point of contact for clients and will ...

Motivosity

Customer Success Manager

Lehi, UT · On-site

Join Motivosity as a Customer Success Manager Come join Motivosity as a Customer Success Manager! Maybe you're already at a cool company, but Motivosity is a bucket list company and except for the ...

Lumion

Customer Success Manager

South Jordan, UT · On-site

Customer Success Manager | Full Time, In-Person, South Jordan, UT Lumion is a leader in innovative ... Work closely with Product, Sales, Marketing, Implementation, and Operations to introduce and launch ...

Entrata

Customer Success Manager

Lehi, UT · On-site +1

$61K - $96K/yr

Develop and implement tailored customer success plans, guiding customers through major product ... Independently manage client relationships, offering strategic guidance and platform insights

Motivosity

Customer Success Manager

Lehi, UT · Hybrid

$65K - $95K/yr

Come join Motivosity as a Customer Success Manager! Maybe you're already at a cool company, but Motivosity is a bucket list company and except for the last three years, now's the most exciting time ...

Entrata

Customer Success Manager

Lehi, UT · On-site +1

Develop and implement tailored customer success plans, guiding customers through major product ... Independently manage client relationships, offering strategic guidance and platform insights

Motivosity

Customer Success Manager

Lehi, UT · On-site

$65K - $95K/yr

Come join Motivosity as a Customer Success Manager! Maybe you're already at a cool company, but Motivosity is a bucket list company and except for the last three years, now's the most exciting time ...

Motivosity

Customer Success Manager

Lehi, UT · On-site

$65K - $95K/yr

Come join Motivosity as a Customer Success Manager! Maybe you're already at a cool company, but Motivosity is a bucket list company and except for the last three years, now's the most exciting time ...

Socket.dev

Customer Success

Salt Lake City, UT · On-site

... tech support, implementation and onboardings in SaaS * Bachelor's degree * Must have strong ... Growth stage or start-up company customer success experience What's in it for you? * Competitive ...

Entrata

Customer Success Manager

Lehi, UT · On-site

Customer Success Manager Since 2003, Entrata has evolved from a visionary, student-led startup into ... Guide customers through post-implementation transition, driving adoption and long-term self ...

RLDatix

Customer Success Manager

Lehi, UT · On-site

We're searching for a US-based Customer Success Manager to join our Patient Experience & Growth ... Partner cross-functionally with implementation, support, sales, product, and leadership teams to ...

Liveswitch, Inc.

Customer Success

Salt Lake City, UT · On-site

... implementation and onboardings in SaaS * Must have strong technical skills and experience ... Growth stage or start-up company customer success experience What's in it for you? * Competitive ...

LiveSwitch

Customer Success

Salt Lake City, UT · On-site

... implementation and onboardings in SaaS * Must have strong technical skills and experience ... Growth stage or start-up company customer success experience What's in it for you? * Competitive ...

Melio

Customer Success Manager

Salt Lake City, UT · Remote

Customer Success Manager Location: Remote (required to live in one of the following states: AZ, CO, FL, GA, IL, MI, MN, NY, NC, TX, UT,VT) Qualifications: * 3+ years of experience in Customer Success ...

RLDatix

Customer Success Manager

Lehi, UT · On-site

We're searching for a US-based Customer Success Manager to join our Patient Experience & Growth ... Partner cross-functionally with implementation, support, sales, product, and leadership teams to ...

RLDatix

Customer Success Manager

Lehi, UT · On-site

We're searching for a US-based Customer Success Manager to join our Patient Experience & Growth ... Partner cross-functionally with implementation, support, sales, product, and leadership teams to ...

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All JobsCustomer Success Implementation JobsCustomer Success Implementation Manager JobsCustomer Success Implementation Manager Jobs in Utah

Customer Success Implementation Manager information

See Utah salary details

$29.6K

$75.6K

$127.5K

How much do customer success implementation manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for customer success implementation manager in Utah is $75,619.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,200.00 and $90,100.00 per year, depending on experience, location, and employer.

What does a customer success implementation manager do?

A Customer Success Implementation Manager is responsible for guiding new customers through the onboarding and implementation process of a company's products or services. They work closely with clients to understand their goals, configure solutions to meet their needs, and ensure a smooth transition from sales to active use. Their main objective is to set customers up for long-term success, address any initial concerns, and drive product adoption. They also collaborate with internal teams to resolve issues and provide feedback for product improvements.

What are the key skills and qualifications needed to thrive as a customer success implementation manager?

To thrive as a Customer Success Implementation Manager, you need strong project management abilities, a background in customer success or account management, and familiarity with implementation processes. Proficiency in tools such as CRM systems (like Salesforce), onboarding platforms, and customer support software is typically required. Excellent communication, problem-solving, and relationship-building skills help you effectively guide customers and manage expectations. These skills ensure smooth onboarding, high customer satisfaction, and long-term client retention.

What are some common challenges faced by customer success implementation managers during client onboarding, and how can they be addressed?

Customer Success Implementation Managers often encounter challenges such as aligning client expectations with product capabilities, managing tight deadlines, and coordinating across multiple internal teams. Success in this role requires clear and proactive communication, strong project management skills, and the ability to quickly resolve issues as they arise. Building strong relationships with both clients and internal stakeholders helps ensure smoother onboarding processes and sets the stage for long-term client satisfaction.

What is the difference between Customer Success Implementation Manager vs Customer Success Manager?

AspectCustomer Success Implementation ManagerCustomer Success Manager
Primary FocusImplementing and onboarding new clients, ensuring smooth product adoptionManaging ongoing client relationships, renewals, and satisfaction
Required SkillsProject management, technical onboarding, trainingRelationship building, communication, retention strategies
Work EnvironmentPre-sales and onboarding phases, cross-functional teamsPost-sales, account management, customer support
Common CertificationsCustomer success certifications, project management certificationsCustomer success certifications, CRM platform certifications

While both roles focus on customer satisfaction, the Customer Success Implementation Manager primarily handles onboarding and implementation, whereas the Customer Success Manager maintains ongoing relationships to ensure retention and growth.

What cities in Utah are hiring for Customer Success Implementation Manager jobs?

Cities in Utah with the most Customer Success Implementation Manager job openings:

Customer Success Implementation Manager jobs near you

Implementation Manager

Lehi, UT • On-site

Broccoli AI
See more jobs at Broccoli AIexternal

$85K - $95K/yr

Full-time

Re-posted 24 days ago

Job description

About Broccoli
At Broccoli, we're building AI teammates for the people who build and maintain our world.
We partner with plumbing, HVAC, and electrical contractors, the hardworking businesses that keep homes and communities running, and replace fragmented software and repetitive manual work with AI that actually gets the job done.
Our AI teammates answer phones, book appointments, follow up with customers, recover missed revenue, and help contractors deliver exceptional customer experiences, all while integrating seamlessly with platforms like ServiceTitan.
Before we wrote a single line of code, we visited more than 140 contractors to understand how these businesses truly operate. That firsthand experience shaped everything we've built.
Today:
  • Hundreds of contractors rely on Broccoli every day.
  • We've grown to $15M+ ARR in under two years.
  • We're trusted by everyone from independent contractors to some of the largest private equity backed operators in the home services industry.
  • We're backed by Khosla Ventures and Y Combinator.

We're still just getting started..
About the Role
As an Implementation Manager at Broccoli, you'll own the onboarding experience for new customers-from setup to success. You'll be the bridge between our AI agents and real-world HVAC, plumbing, and electrical businesses, making sure every contractor goes live smoothly, sees results fast, and gets real value from day one.
This is a hands-on, high-impact role where you'll work closely with customers, product, and engineering to bring AI into the workflows of some of the fastest-growing service businesses in the country.
Your Core Responsibilities
  • Lead onboarding for new customers, setting up their AI agents to handle calls, book jobs, and integrate with CRMs like ServiceTitan.
  • Customize prompt flows and voice logic to match each business's tone, processes, and goals.
  • Train owners and office managers on best practices, troubleshooting, and ongoing optimization.
  • Monitor early adoption closely, identify risks, and ensure accounts hit key milestones in the first 30-60 days.
  • Collaborate with product and engineering to share customer feedback and improve AI behavior and workflows.
You Might Be a Fit If You
  • Have 3+ years in onboarding, customer success, or technical implementation-ideally at a fast-paced SaaS, automation, or AI company.
  • Are a strong communicator who can make AI and technical concepts simple for non-technical users.
  • Are organized and process-driven, able to manage multiple accounts in parallel and refine onboarding playbooks.
  • Thrive in ambiguity and speed-you move fast, solve problems proactively, and help define how we scale.

Broccoli is an equal-opportunity employer and complies with all applicable federal, state, and local fair employment practice laws.

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