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Customer Success Implementation Manager Jobs in California

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Customer Success Manager

Los Angeles, CA · On-site

Customer Success Manager We are looking for a customer success manager who can provide ongoing ... The candidate should be able to contribute to building relationships, implementing new programs ...

E-Solutions

Customer Success Manager

Encino, CA · On-site

Customer Success Manager - UiPath Experience: 5-12 Years Role Overview The Customer Success Manager ... Act as the primary point of contact for assigned UiPath customers post-implementation. * Build ...

StarTech.com

Customer Success Manager

Newark, CA

The Customer Success Manager plays a critical role in advancing this mission by building strategic ... The Manager will be instrumental in enhancing customer loyalty by successfully implementing and ...

Almaz Capital

Customer Success Manager

San Francisco, CA · On-site

$97K - $120K/yr

Customer Success Manager Hover is looking for a Customer Success Manager to help our mid-market ... Lead onboarding for new customers, including training, implementation coordination, and integration ...

Custom Goods Logistics

Implementation Manager

Carson, CA · On-site

This role ensures that operational, technical, and customer-specific requirements are met through ... The Implementation Manager will serve as the primary liaison between clients, internal teams, and ...

SimpliGov

Customer Success Manager

Sacramento, CA · On-site

Customer Success Manager Employment Type: Regular, Full-time Team: Customer Success Reports to ... Consultatively drive adoption by implementing success plans, building and expanding relationships ...

Windfall

Customer Success Manager

San Francisco, CA · On-site

$110K - $168K/yr

Customer Success Manager As a Customer Success Manager, you will be a strategic advisor for our ... Develop and implement efficient processes to enhance customer engagement and satisfaction

Ascend

Customer Success Manager

San Francisco, CA · On-site

$105K - $110K/yr

Your Role We are looking for a relationship driven, strategically minded Customer Success Manager to scale our post-implementation Customer Success function. This role will own the end to end ...

SimpliGov LLC

Customer Success Manager

Sacramento, CA · On-site

Customer Success Manager Employment Type: Regular, Full-time Team: Customer Success Reports to ... Consultatively drive adoption by implementing success plans, building and expanding relationships ...

Ascend

Customer Success Manager

San Francisco, CA · On-site

$105K - $110K/yr

Your Role We are looking for a relationship driven, strategically minded Customer Success Manager to scale our post-implementation Customer Success function. This role will own the end to end ...

Almaz Capital

Customer Success Manager

San Francisco, CA · On-site

$97 - $120/hr

Why Hover wants you Hover is looking for a Customer Success Manager to help our mid-market ... Lead onboarding for new customers, including training, implementation coordination, and integration ...

Whip Media

Customer Success Manager

Santa Monica, CA · On-site

Own and drive new customer implementation : Work with Solutions Architects and Product to develop ... Success, Account Management, or related client-facing role within a SaaS company. Media and ...

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Customer Success Implementation Manager information

See California salary details

$32.1K

$82K

$138.2K

How much do customer success implementation manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for customer success implementation manager in California is $81,976.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,700.00 and $97,700.00 per year, depending on experience, location, and employer.

What does a customer success implementation manager do?

A Customer Success Implementation Manager is responsible for guiding new customers through the onboarding and implementation process of a company's products or services. They work closely with clients to understand their goals, configure solutions to meet their needs, and ensure a smooth transition from sales to active use. Their main objective is to set customers up for long-term success, address any initial concerns, and drive product adoption. They also collaborate with internal teams to resolve issues and provide feedback for product improvements.

What are the key skills and qualifications needed to thrive as a customer success implementation manager?

To thrive as a Customer Success Implementation Manager, you need strong project management abilities, a background in customer success or account management, and familiarity with implementation processes. Proficiency in tools such as CRM systems (like Salesforce), onboarding platforms, and customer support software is typically required. Excellent communication, problem-solving, and relationship-building skills help you effectively guide customers and manage expectations. These skills ensure smooth onboarding, high customer satisfaction, and long-term client retention.

What are some common challenges faced by customer success implementation managers during client onboarding, and how can they be addressed?

Customer Success Implementation Managers often encounter challenges such as aligning client expectations with product capabilities, managing tight deadlines, and coordinating across multiple internal teams. Success in this role requires clear and proactive communication, strong project management skills, and the ability to quickly resolve issues as they arise. Building strong relationships with both clients and internal stakeholders helps ensure smoother onboarding processes and sets the stage for long-term client satisfaction.

What is the difference between Customer Success Implementation Manager vs Customer Success Manager?

AspectCustomer Success Implementation ManagerCustomer Success Manager
Primary FocusImplementing and onboarding new clients, ensuring smooth product adoptionManaging ongoing client relationships, renewals, and satisfaction
Required SkillsProject management, technical onboarding, trainingRelationship building, communication, retention strategies
Work EnvironmentPre-sales and onboarding phases, cross-functional teamsPost-sales, account management, customer support
Common CertificationsCustomer success certifications, project management certificationsCustomer success certifications, CRM platform certifications

While both roles focus on customer satisfaction, the Customer Success Implementation Manager primarily handles onboarding and implementation, whereas the Customer Success Manager maintains ongoing relationships to ensure retention and growth.

What cities in California are hiring for Customer Success Implementation Manager jobs?

Cities in California with the most Customer Success Implementation Manager job openings:

Customer Success Implementation Manager jobs near you

Customer Success Manager

Partners Internal Quality Control

San Francisco, CA

Full-time

Re-posted 21 days ago

Job description

Company Description

Test description

Job Description

We are excited to invite a dynamic and customer-focused Customer Success Manager to join our team in San Francisco, United States. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our clients, ensuring their success and satisfaction with our products and services.

  • Serve as the primary point of contact for a portfolio of key accounts, providing proactive support and guidance
  • Develop and implement customer success strategies to drive product adoption, usage, and retention
  • Conduct regular check-ins and business reviews with clients to understand their needs and identify growth opportunities
  • Collaborate with cross-functional teams to resolve customer issues and improve overall customer experience
  • Monitor and analyze customer health metrics, creating action plans to address at-risk accounts
  • Identify and communicate product feedback and feature requests to the product development team
  • Create and deliver customized training sessions and resources to maximize customer value
  • Develop and maintain in-depth knowledge of our products and industry trends
  • Proactively identify upsell and cross-sell opportunities within your client portfolio
  • Contribute to the development of best practices and standard operating procedures for the Customer Success team
Qualifications
  • Bachelor's degree in Business, Marketing, or related field
  • 3-5 years of experience in customer success, account management, or related field
  • Proficiency in customer relationship management (CRM) software
  • Strong data analysis and reporting skills
  • Excellent project management abilities
  • Outstanding written and verbal communication skills
  • Proven problem-solving and decision-making capabilities
  • Effective time management and ability to prioritize multiple tasks
  • Experience with SaaS products preferred
  • Understanding of SaaS business models and customer success metrics
  • Knowledge of customer success KPIs and best practices
  • Ability to work in a fast-paced, dynamic environment
  • Empathetic and customer-centric approach to relationship management
  • Demonstrated ability to build and maintain strong client relationships
  • Strong presentation skills and comfort in leading client-facing meetings
  • Adaptability and willingness to learn new technologies and industry trends
Additional Information

All your information will be kept confidential according to EEO guidelines.

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