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Customer Success Implementation Manager Jobs in California

Dealpath

Implementation Manager

San Francisco, CA · On-site

$117K - $127K/yr

Bachelor's degree or higher * 3-5 years of implementation, customer success, project management, technical consulting, and/or financial analysis experience * Strong knowledge and proficiency in Excel ...

Blueprint

Implementation Manager

San Francisco, CA · On-site

What will you do? (Role Overview) As an AI-Implementation Manager at Rocketlane, you will lead end ... Background in Professional Services, Customer Success, or PSA tools (Rocketlane, Asana, Wrike, Jira ...

NuByt, Inc

Be Seen First

Scaled Customer Success Manager, K-12 Education

San Francisco, CA · On-site

$165 - $170/hr

Proven track record as a Customer Success Manager, Implementation Manager, or Enablement Manager specifically managing K-12 school district accounts . * Scaled Architecture : Demonstrated experience ...

12twenty

Implementation Manager

Santa Monica, CA · Remote

$75K - $80K/yr

Lead the customer implementation process from contract signature through full adoption and handoff to Customer Success. * Manage 30-40 concurrent implementation projects, each involving multiple ...

New

Descope

Customer Success Manager

Los Altos, CA · On-site

Support customer onboarding and implementation by creating repeatable guides, workflows, and ... in Customer Success, Account Management, or a related customer-facing role, ideally supporting ...

Canva

Implementation Manager

San Francisco, CA · On-site

Together, we make implementation a key differentiator that deepens customer success. About the Role ... Stakeholder management: Confident engaging with senior decision-makers, influencing cross ...

Descope

Customer Success Manager

Los Altos, CA

Support customer onboarding and implementation by creating repeatable guides, workflows, and ... in Customer Success, Account Management, or a related customer-facing role, ideally supporting ...

Descope

Customer Success Manager

Los Altos, CA · On-site

Support customer onboarding and implementation by creating repeatable guides, workflows, and ... in Customer Success, Account Management, or a related customer-facing role, ideally supporting ...

Benchling

Implementation Manager

San Francisco, CA · On-site

$92K - $125K/yr

Manage initial rollouts for new Benchling customers as well as expansion projects with new teams or for new processes at existing customers. * Own implementation success from project kickoff to go ...

Campfire

Customer Success Manager

San Francisco, CA · On-site

Own post-implementation success for a portfolio of customers * Build strong relationships with Controllers, Accounting Managers, and Finance leaders * Drive adoption, engagement, and value ...

Ascend

Customer Success Manager

San Francisco, CA · On-site

$105K - $110K/yr

Your Role We are looking for a relationship driven, strategically minded Customer Success Manager to scale our post-implementation Customer Success function. This role will own the end to end ...

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All JobsCustomer Success Implementation JobsCustomer Success Implementation Manager JobsCustomer Success Implementation Manager Jobs in California

Customer Success Implementation Manager information

See California salary details

$32.1K

$82K

$138.2K

How much do customer success implementation manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for customer success implementation manager in California is $81,976.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,700.00 and $97,700.00 per year, depending on experience, location, and employer.

What does a customer success implementation manager do?

A Customer Success Implementation Manager is responsible for guiding new customers through the onboarding and implementation process of a company's products or services. They work closely with clients to understand their goals, configure solutions to meet their needs, and ensure a smooth transition from sales to active use. Their main objective is to set customers up for long-term success, address any initial concerns, and drive product adoption. They also collaborate with internal teams to resolve issues and provide feedback for product improvements.

What are the key skills and qualifications needed to thrive as a customer success implementation manager?

To thrive as a Customer Success Implementation Manager, you need strong project management abilities, a background in customer success or account management, and familiarity with implementation processes. Proficiency in tools such as CRM systems (like Salesforce), onboarding platforms, and customer support software is typically required. Excellent communication, problem-solving, and relationship-building skills help you effectively guide customers and manage expectations. These skills ensure smooth onboarding, high customer satisfaction, and long-term client retention.

What are some common challenges faced by customer success implementation managers during client onboarding, and how can they be addressed?

Customer Success Implementation Managers often encounter challenges such as aligning client expectations with product capabilities, managing tight deadlines, and coordinating across multiple internal teams. Success in this role requires clear and proactive communication, strong project management skills, and the ability to quickly resolve issues as they arise. Building strong relationships with both clients and internal stakeholders helps ensure smoother onboarding processes and sets the stage for long-term client satisfaction.

What is the difference between Customer Success Implementation Manager vs Customer Success Manager?

AspectCustomer Success Implementation ManagerCustomer Success Manager
Primary FocusImplementing and onboarding new clients, ensuring smooth product adoptionManaging ongoing client relationships, renewals, and satisfaction
Required SkillsProject management, technical onboarding, trainingRelationship building, communication, retention strategies
Work EnvironmentPre-sales and onboarding phases, cross-functional teamsPost-sales, account management, customer support
Common CertificationsCustomer success certifications, project management certificationsCustomer success certifications, CRM platform certifications

While both roles focus on customer satisfaction, the Customer Success Implementation Manager primarily handles onboarding and implementation, whereas the Customer Success Manager maintains ongoing relationships to ensure retention and growth.

What cities in California are hiring for Customer Success Implementation Manager jobs?

Cities in California with the most Customer Success Implementation Manager job openings:

Customer Success Implementation Manager jobs near you

Customer Success Manager

Selector Software, Inc.

Santa Clara, CA • On-site

Other

Re-posted 11 days ago

Job description

Selector is building an operational intelligence platform for digital infrastructure. By adopting an AI/ML based analytics approach, the platform provides actionable multi-dimensional insights to network, cloud and application operators. It enables operations teams to meet their KPIs through seamless collaboration, search-driven conversational user experience and automated data engineering pipelines.
We are a Series B funded startup and looking for strong customer success managers to join us and help drive customer satisfaction.
Job Overview
The Customer Success Manager (CS) is responsible for the successful use and adoption of the Selector platform within a customer's environment by providing in-depth product knowledge, technical support, and implementation guidance. CS acts as a trusted advisor to help customers optimize their usage and reach desired outcomes throughout the customer lifecycle, from post-sales deployment to adoption stages.
The CS will drive adoption by meeting weekly with customers to understand their current challenges around observability and then working closely with the Engineering team to outline the requirements necessary to meet the customer's desired outcome. Leveraging their networking and/or NPM APM tool background, the CS will help work closely with the customer's engineering and operations teams to help them comprehend how Selector will simplify their life.
Responsibilities and Duties

  • Act as liaison between the customer and Selector to gather the customer's goals and requirements;
  • The CS will work with adjacent teams to break down customer gathered objectives into tasks that will be tracked to completion. Knowledge of Jira, Confluence, and program management skills preferred;
  • Educate the customer on best practices of Selector platform. This includes how other customers are leveraging the platform;
    Subject matter expert on our product, knowing the specifics and functionalities, and understanding common use cases and best practices;
  • Assist in the creation of customer facing documentation that will be used for training and/or user guides;
  • Provide weekly health checks to ensure the customer's environment is in a reliable and healthy state; Track customer adoption, sentiment, and adoption;
  • Implementation management: Ensure assigned new customers are seamlessly launched/go live on the initially agreed upon date with high customer satisfaction;
  • Maximizing customer value: Generate referrals, sales references, and public-speaking opportunities from existing customers in-line with quarterly goals.
Qualifications
  • Bachelor's degree in Computer Science, Computer Engineering or related field is preferred or comparable work related experience.
  • Strong program management and customer relationship management experience is preferred.
  • Experienced with designing SQL queries to extract, validate, and analyze data;
  • Working knowledge of networking protocols and cloud compute infrastructure;
  • Experience working with Cisco, Juniper, or similar network equipment;
  • Excellent problem-solving and troubleshooting skills;
  • Strong communication and customer service skills.

Final offer amounts are determined by multiple factors, including prior experience and location, and may vary from the amount listed.

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