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Customer Success Implementation Manager Jobs in California

Selector

Customer Success Manager

Santa Clara, CA · On-site

Customer Success Manager Selector is building an operational intelligence platform for digital ... Implementation management: Ensure assigned new customers are seamlessly launched/go live on the ...

Bobyard, Inc

Implementation Manager

San Francisco, CA · On-site

$100K - $125K/yr

About the Role Implementation Manager owns the first 45 days of every new Bobyard customer's life ... Chase blockers down with Customer Success and Product until they're actually resolved, not just ...

TabaPay

Implementation Manager

Palo Alto, CA · On-site

$100K - $120K/yr

Our customers represent the hottest verticals in the financial service industry such as neobanks ... Who You Are TabaPay is currently hiring an Implementation Manager to grow our Client Success Team.

New

SupportFinity™

Implementation Manager

San Francisco, CA · On-site

$90K - $150K/yr

Project manage complex implementation engagements for enterprise accounts. * Oversee overall ... Lead customer launches and ensure post go‑live success. * Contribute to a great team culture and ...

benchling

Implementation Manager

San Francisco, CA · On-site

Manage initial rollouts for new Benchling customers as well as expansion projects with new teams or for new processes at existing customers. * Own implementation success from project kickoff to go ...

Benchling

Implementation Manager

San Francisco, CA · On-site

$92K - $135K/yr

Manage initial rollouts for new Benchling customers as well as expansion projects with new teams or for new processes at existing customers. * Own implementation success from project kickoff to go ...

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All JobsCustomer Success Implementation JobsCustomer Success Implementation Manager JobsCustomer Success Implementation Manager Jobs in California

Customer Success Implementation Manager information

See California salary details

$32.1K

$82K

$138.2K

How much do customer success implementation manager jobs pay per year?

As of Sep 14, 2026, the average yearly pay for customer success implementation manager in California is $81,976.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,700.00 and $97,700.00 per year, depending on experience, location, and employer.

What does a customer success implementation manager do?

A Customer Success Implementation Manager is responsible for guiding new customers through the onboarding and implementation process of a company's products or services. They work closely with clients to understand their goals, configure solutions to meet their needs, and ensure a smooth transition from sales to active use. Their main objective is to set customers up for long-term success, address any initial concerns, and drive product adoption. They also collaborate with internal teams to resolve issues and provide feedback for product improvements.

What are the key skills and qualifications needed to thrive as a customer success implementation manager?

To thrive as a Customer Success Implementation Manager, you need strong project management abilities, a background in customer success or account management, and familiarity with implementation processes. Proficiency in tools such as CRM systems (like Salesforce), onboarding platforms, and customer support software is typically required. Excellent communication, problem-solving, and relationship-building skills help you effectively guide customers and manage expectations. These skills ensure smooth onboarding, high customer satisfaction, and long-term client retention.

What are some common challenges faced by customer success implementation managers during client onboarding, and how can they be addressed?

Customer Success Implementation Managers often encounter challenges such as aligning client expectations with product capabilities, managing tight deadlines, and coordinating across multiple internal teams. Success in this role requires clear and proactive communication, strong project management skills, and the ability to quickly resolve issues as they arise. Building strong relationships with both clients and internal stakeholders helps ensure smoother onboarding processes and sets the stage for long-term client satisfaction.

What is the difference between Customer Success Implementation Manager vs Customer Success Manager?

AspectCustomer Success Implementation ManagerCustomer Success Manager
Primary FocusImplementing and onboarding new clients, ensuring smooth product adoptionManaging ongoing client relationships, renewals, and satisfaction
Required SkillsProject management, technical onboarding, trainingRelationship building, communication, retention strategies
Work EnvironmentPre-sales and onboarding phases, cross-functional teamsPost-sales, account management, customer support
Common CertificationsCustomer success certifications, project management certificationsCustomer success certifications, CRM platform certifications

While both roles focus on customer satisfaction, the Customer Success Implementation Manager primarily handles onboarding and implementation, whereas the Customer Success Manager maintains ongoing relationships to ensure retention and growth.

What cities in California are hiring for Customer Success Implementation Manager jobs?

Cities in California with the most Customer Success Implementation Manager job openings:

Customer Success Implementation Manager jobs near you

Founding Customer Success Manager

San Francisco, CA • On-site

Hyperscale Systems, Inc
See more jobs at Hyperscale Systems, Incexternal

Full-time

Posted 29 days ago

Job description

About Hyperscale
Hyperscale is building AGI for physical operations. We're a team of ex-Samsara engineers and operators deploying frontier agentic systems in the real world.
The result is a superagent that autonomously handles the highest-volume, most complex back-office workflows physical operations depend on: load coordination, scheduling, support, finance and billing, and more. We're live with some of the largest fleets in the US, running millions of autonomous tasks each week, with strong customer satisfaction. We're backed by top investors and moving fast.
The Role
We're hiring a Founding Customer Success Manager to own the customer relationship after the deal closes. You'll onboard new customers, run a regular meeting cadence with every account, drive adoption, and handle inbound support. The split is roughly 70% customer success and 30% support.
Onboarding is the core of the job: running workshops with customer teams, doing hands-on setup to connect their systems, and getting them from signed contract to daily usage. From there you'll keep accounts healthy with regular meetings, new use cases, and fast answers when something isn't working.
This is a founding role. There is no CS team or playbook yet. You'll build both, working directly with the founders, and use our own agent to automate the repetitive parts as the customer base grows. If you like working directly with customers and building from scratch, this role is for you.
What You'll Do
Onboarding
  • Own onboarding for every new customer, from kickoff to daily usage
  • Run onboarding workshops with customer teams, from leadership to end users
  • Do the hands-on setup: accounts, integrations, and permissions
  • Coordinate with engineering on technical setup and keep onboardings on schedule

Ongoing success
  • Run a regular meeting cadence with every customer
  • Share updates and new capabilities with customers to encourage usage
  • Work with customers to find new use cases and expand what the agent handles for them
  • Track account health and drive every customer toward full rollout

Support
  • Field inbound support requests: resolve what you can, and route the rest to engineering and product with the context they need to prioritize
  • Follow up with the customer when fixes ship
  • Set up support tooling as volume grows: ticketing, a knowledge base, and runbooks for common issues
  • Define and track support metrics (response time, resolution time, CSAT)

Scaling the function
  • Build the onboarding and success playbook from scratch
  • Use AI to automate the repetitive parts of the job: meeting prep, health tracking, follow-ups, support triage

What Success Looks Like (First 90 Days)
  • Running customer meetings independently with minimal founder involvement
  • New customers onboarded end to end and using the product daily
  • A clear support process connecting customers, engineering, and product
  • A documented onboarding playbook

Who You Are
  • 3+ years in customer success, implementation, or onboarding at a B2B SaaS company, ideally early stage
  • Comfortable running a high volume of customer meetings every week
  • Highly comfortable talking to customers, including non-technical operators and executives
  • Technical enough to handle hands-on setup work: accounts, integrations, API keys, and permissions
  • Organized and dependable: you can manage many accounts at once without letting things slip
  • Strong written and verbal communication
  • High agency, comfortable with ambiguity and moving fast in an environment where the playbook does not exist yet
  • Excited to use AI aggressively in your own work, not just in the product you support

Nice to Have
  • Experience supporting AI products or other complex technical systems in production
  • Prior experience standing up a CS or support function at an early-stage company

Location
San Francisco preferred (in-person). We move quickly and value tight feedback loops across success, product, engineering, and customers.
Why Hyperscale
  • Real product in production with major US fleets
  • Clear ROI and strong metrics already working in the wild
  • Own the customer success function from day one, with a path to CS leadership as we scale
  • Direct access to founders, product, and engineering with immediate impact
  • Backed by top VCs and growing quickly - doubling the team this year

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