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Customer Success Implementation Manager Jobs in Arizona

Paychex

Customer Success Manager - SixFifty

Tempe, AZ · On-site

Customer Success Manager Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and advisory services together into a single connected HCM platform. As ...

New

Versaterm

Director, Customer Success

Mesa, AZ

Operationalize a hub-and-spoke model, where Customer Success Managers own relationships and provide ... Proactively identify churn risks through health, adoption, and engagement signals; implement ...

Paychex

Customer Success Manager - SixFifty

Tempe, AZ · On-site +1

Overview The Customer Success Manager role is responsible for getting customers onboarded successfully, monitoring their satisfaction, expanding customer accounts, improving retention, resolving ...

New

Paychex

Customer Success Manager - SixFifty

Phoenix, AZ · On-site +1

Overview The Customer Success Manager role is responsible for getting customers onboarded successfully, monitoring their satisfaction, expanding customer accounts, improving retention, resolving ...

New

Autodesk

Customer Success Manager, Forma

Phoenix, AZ · On-site

$68K - $122K/yr

Reporting to the North American Manager of Customer Success for Architecture, Engineering, Owner, and Manufacturing (AEOM), you will be the strategic driver for product adoption and expansion within ...

Versaterm

Director, Customer Success

Mesa, AZ · On-site

Operationalize a hub-and-spoke model, where Customer Success Managers own relationships and provide ... Proactively identify churn risks through health, adoption, and engagement signals; implement ...

Vontier

Lead Customer Success Manager

Phoenix, AZ · On-site

$96K - $124K/yr

We are looking for a dynamic and strategic Senior Customer Success Manager to join our growing team - someone who thrives at the intersection of technology, business strategy, and relationship ...

Vontier

Customer Success Specialist

Phoenix, AZ · On-site

$60K - $75K/yr

This role proactively manages the customer lifecycle-from onboarding through renewal-ensuring customers achieve measurable value and strong ROI from their investment. The Customer Success Specialist ...

WillScot

WS - Customer Success Supv

Scottsdale, AZ · On-site

The Customer Success Supervisor is responsible implementing all initiatives that will improve the ... Proficient with MS Office/Excel/Word/Outlook as well as Salesforce.com or other CRM; JD Edwards, or ...

LocalWork

Customer Success Specialist

Chandler, AZ · On-site

Proven experience in a customer success, account management, or similar client-facing role. * Strong knowledge of customer success processes and CRM software, with preference given to candidates with ...

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Customer Success Implementation Manager information

See Arizona salary details

$30.3K

$77.4K

$130.5K

How much do customer success implementation manager jobs pay per year?

As of Sep 14, 2026, the average yearly pay for customer success implementation manager in Arizona is $77,406.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,400.00 and $92,300.00 per year, depending on experience, location, and employer.

What does a customer success implementation manager do?

A Customer Success Implementation Manager is responsible for guiding new customers through the onboarding and implementation process of a company's products or services. They work closely with clients to understand their goals, configure solutions to meet their needs, and ensure a smooth transition from sales to active use. Their main objective is to set customers up for long-term success, address any initial concerns, and drive product adoption. They also collaborate with internal teams to resolve issues and provide feedback for product improvements.

What are the key skills and qualifications needed to thrive as a customer success implementation manager?

To thrive as a Customer Success Implementation Manager, you need strong project management abilities, a background in customer success or account management, and familiarity with implementation processes. Proficiency in tools such as CRM systems (like Salesforce), onboarding platforms, and customer support software is typically required. Excellent communication, problem-solving, and relationship-building skills help you effectively guide customers and manage expectations. These skills ensure smooth onboarding, high customer satisfaction, and long-term client retention.

What are some common challenges faced by customer success implementation managers during client onboarding, and how can they be addressed?

Customer Success Implementation Managers often encounter challenges such as aligning client expectations with product capabilities, managing tight deadlines, and coordinating across multiple internal teams. Success in this role requires clear and proactive communication, strong project management skills, and the ability to quickly resolve issues as they arise. Building strong relationships with both clients and internal stakeholders helps ensure smoother onboarding processes and sets the stage for long-term client satisfaction.

What is the difference between Customer Success Implementation Manager vs Customer Success Manager?

AspectCustomer Success Implementation ManagerCustomer Success Manager
Primary FocusImplementing and onboarding new clients, ensuring smooth product adoptionManaging ongoing client relationships, renewals, and satisfaction
Required SkillsProject management, technical onboarding, trainingRelationship building, communication, retention strategies
Work EnvironmentPre-sales and onboarding phases, cross-functional teamsPost-sales, account management, customer support
Common CertificationsCustomer success certifications, project management certificationsCustomer success certifications, CRM platform certifications

While both roles focus on customer satisfaction, the Customer Success Implementation Manager primarily handles onboarding and implementation, whereas the Customer Success Manager maintains ongoing relationships to ensure retention and growth.

What cities in Arizona are hiring for Customer Success Implementation Manager jobs?

Cities in Arizona with the most Customer Success Implementation Manager job openings:

Customer Success Implementation Manager jobs near you

Business Implementation Manager

Phoenix, AZ

Collabera
IT Services • 5 - 10K employees
Learn more about Collaberaexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

Job description

Company Description

About Collabera:

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. 

Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.

Job Description

Job Responsibilities:

Responsible for project management activities relating to technology projects across a range of network functions e.g. authorizations and ATM platforms.

Co-ordinate business activities on technology releases and manage releases from end to end.

Work collaboratively across various stakeholder groups such as GNB, GNS, GMS, Finance, Technologies, Compliance and other cross functional areas

Ensure alignment on business testing and operational readiness by partnering with leaders and project teams to source resources to meet project deliverables

Responsible for building and managing global relationships with business partners to understand business requirements, constraints or other opportunities related to platform

Influence, lead and communicate to all levels across a broad range of customers and constituents 


Required Qualifications:

Exceptional project management skills

Management of project scope, budget and timelines

Strong results orientation with the ability to effectively analyze and identifying and manage Risks, Issues, Budgets, Timelines and Scope

Knowledge of AXP transaction processing preferred i.e. authorization and settlement

Experience in all phases of project management and delivery, including UAT and implementation

Experience of driving results and collaborating in a cross-functional and global environment

Strong communication, negotiation, collaboration and influencing skills

Ability to identify opportunities to reduce costs and / or timelines without adding unacceptable risks to quality

Excellent presentation skills

Bachelor's Degree or higher preferred

Knowledge of Digital Network environment preferred

Knowledge of Agile Delivery Methodology preferred

PMP preferred

Prior Amex experience is a big plus

Experience in Network GNS is a big plus

Additional Information

To know more on this position or to schedule an interview, please contact:

Vishwas Jaggi

973-475-7482

Collabera logo

About Collabera

Sourced by ZipRecruiter

Collabera is a Global Digital Solutions Company providing Software Engineering Solutions for the world's most tech-forward organizations in the areas of Engineering, Cloud and Data/AI. With its roots serving the engineering needs of the world's most recognized businesses in Technology, Financial Services, Telecom and Healthcare, Collabera today operates across 60 locations in 11 countries, serves 30% of the Fortune 500, and has exceeded the industry growth rate by 3-4x for several years.

Industry

It services

Company size

5,001 - 10,000 Employees

Headquarters location

Morristown, NJ, US

Social media

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