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Customer Success Implementation Manager Jobs in Arizona

Cohere Beauty

Customer Success Manager

Phoenix, AZ · On-site

Customer Success Manager The Cohere Beauty Customer Success Manager supports the execution of customer product development programs, partnering closely with Department Leads and cross-functional ...

Clayton Homes

Customer Success Manager

Buckeye, AZ · On-site

Customer Success Managers (CSM) are the frontline for all Clayton Home Building Group, building ... implementation of training in technology, social media, service and parts processes, consumer ...

ThoughtSpot

Customer Success Manager

Phoenix, AZ · On-site

$100K - $140K/yr

Customer Success Manager ThoughtSpot is a Data & AI platform that helps companies turn data into ... Adaptability to quickly learn and implement new, emerging AI technologies * Critical thinking to ...

ThoughtSpot

Customer Success Manager

Phoenix, AZ · On-site

$100K - $124K/yr

Customer Success Manager ThoughtSpot is a Data & AI platform that helps companies turn data into ... Adaptability to quickly learn and implement new, emerging AI technologies * Critical thinking to ...

ALVARIA

Senior Customer Success Manager

Phoenix, AZ · On-site

Position Overview The Senior Customer Success Manager is a strategic, client-facing role responsible for protecting customer retention, driving successful renewals, and ensuring customers realize ...

Neto

Customer Success Manager

Scottsdale, AZ · On-site

$63K - $85K/yr

Two or more years in customer success, account management, or post-sales ownership in SaaS * Comfort owning both retention and expansion targets * Great relationship instincts with SMB and ...

Trapp Technology

Customer Success Manager

Phoenix, AZ · On-site

$60K/yr

Standard (8AM to 5PM) The Customer Success Manager is responsible for cultivating and maintaining strong relationships with Trapp Technology and ArmorPoint customers. The position serves as the ...

TRAPP TECHNOLOGY INC

Customer Success Manager

Phoenix, AZ · On-site +1

$60K/yr

The Customer Success Manager is responsible for cultivating and maintaining strong relationships with Trapp Technology and ArmorPoint customers. The position serves as the primary point of contact ...

Early Warning

Lead Implementation Manager

Scottsdale, AZ · On-site

$125K - $156K/yr

Manage and provide direction to implementation team and if appliable consultants supporting ... Requires the ability to communicate with internal and/or external customers. Employee must be able ...

New

Collabera

Business Implementation Manager

Phoenix, AZ · On-site

... customers and constituents Required Qualifications: Exceptional project management skills ... implementation Experience of driving results and collaborating in a cross-functional and global ...

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All JobsCustomer Success Implementation JobsCustomer Success Implementation Manager JobsCustomer Success Implementation Manager Jobs in Arizona

Customer Success Implementation Manager information

See Arizona salary details

$30.3K

$77.4K

$130.5K

How much do customer success implementation manager jobs pay per year?

As of Sep 14, 2026, the average yearly pay for customer success implementation manager in Arizona is $77,406.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,400.00 and $92,300.00 per year, depending on experience, location, and employer.

What does a customer success implementation manager do?

A Customer Success Implementation Manager is responsible for guiding new customers through the onboarding and implementation process of a company's products or services. They work closely with clients to understand their goals, configure solutions to meet their needs, and ensure a smooth transition from sales to active use. Their main objective is to set customers up for long-term success, address any initial concerns, and drive product adoption. They also collaborate with internal teams to resolve issues and provide feedback for product improvements.

What are the key skills and qualifications needed to thrive as a customer success implementation manager?

To thrive as a Customer Success Implementation Manager, you need strong project management abilities, a background in customer success or account management, and familiarity with implementation processes. Proficiency in tools such as CRM systems (like Salesforce), onboarding platforms, and customer support software is typically required. Excellent communication, problem-solving, and relationship-building skills help you effectively guide customers and manage expectations. These skills ensure smooth onboarding, high customer satisfaction, and long-term client retention.

What are some common challenges faced by customer success implementation managers during client onboarding, and how can they be addressed?

Customer Success Implementation Managers often encounter challenges such as aligning client expectations with product capabilities, managing tight deadlines, and coordinating across multiple internal teams. Success in this role requires clear and proactive communication, strong project management skills, and the ability to quickly resolve issues as they arise. Building strong relationships with both clients and internal stakeholders helps ensure smoother onboarding processes and sets the stage for long-term client satisfaction.

What is the difference between Customer Success Implementation Manager vs Customer Success Manager?

AspectCustomer Success Implementation ManagerCustomer Success Manager
Primary FocusImplementing and onboarding new clients, ensuring smooth product adoptionManaging ongoing client relationships, renewals, and satisfaction
Required SkillsProject management, technical onboarding, trainingRelationship building, communication, retention strategies
Work EnvironmentPre-sales and onboarding phases, cross-functional teamsPost-sales, account management, customer support
Common CertificationsCustomer success certifications, project management certificationsCustomer success certifications, CRM platform certifications

While both roles focus on customer satisfaction, the Customer Success Implementation Manager primarily handles onboarding and implementation, whereas the Customer Success Manager maintains ongoing relationships to ensure retention and growth.

What cities in Arizona are hiring for Customer Success Implementation Manager jobs?

Cities in Arizona with the most Customer Success Implementation Manager job openings:

Customer Success Implementation Manager jobs near you

Customer Success Manager

Phoenix, AZ • On-site

Cohere Beauty
Manufacturing • 201 - 500 employees
Learn more about Cohere Beautyexternal

Other

Re-posted 25 days ago

Job description

Customer Success Manager

The Cohere Beauty Customer Success Manager supports the execution of customer product development programs, partnering closely with Department Leads and cross-functional teams to deliver projects from concept through commercialization. This role manages timelines and coordinates internal stakeholders and customer communication for beauty and personal care programs.

The CSM plays a key role in keeping projects on track, ensuring accurate documentation, and proactively identifying risks, while developing strong project management and customer-facing skills.

Responsibilities

  • Support day-to-day communication with customers, ensuring timely responses and follow-ups.
  • Help maintain positive customer relationships through organization and reliability
  • Escalate risks or concerns to the Department Lead proactively

Project Coordination & Support

  • Manage project timelines, deliverables, and documentation
  • Create and maintain project plans and trackers
  • Translate customer requests into internal tasks and next steps
  • Lead customer meetings and capture notes, actions, and follow-ups

Cross-Functional Coordination

  • Coordinate with internal teams (R&D, Packaging, Supply Chain, Quality, Production) to track progress
  • Follow up on key milestones and ensure updates are reflected in project systems
  • Identify delays or risks and communicate them to the Team Lead

Retail & Launch Readiness Support

  • Tracking key milestones tied to retailer timelines and launch dates
  • Support documentation related to customer-requested compliance, labeling, and specifications

Forecasting & Planning Support

  • Maintain project data accuracy in internal systems
  • Update timelines, forecasts, and scope changes

Performance & Reporting

  • Track KPIs (timeliness, sample status, milestone completion)
  • Prepare internal and customer-facing updates

Perform other duties as assigned

Minimum Education & Experience

  • Bachelor's degree or equivalent experience preferred
  • 2-4 years of experience in project coordination, account support, or operations
  • Experience in manufacturing, Consumer Packaged Goods (CPG), or supply chain environments preferred

Knowledge, Skills & Abilities

  • Strong organizational and time management skills
  • Ability to manage multiple tasks and deadlines
  • Clear and professional communication skills
  • Detail-oriented with strong follow-through
  • Proficiency in Microsoft Office and project tracking tools (Monday.com, Smartsheet, MS Project, a plus)
  • Willingness to learn cross-functional processes in manufacturing
  • Ability to maintain regular and predictable attendance

Travel & Working Conditions

  • Primarily Office environment – climate-controlled
  • Hybrid work arrangements may be considered
  • Travel requirements up to 10 - 15 % annually

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