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Customer Success Engineer Jobs in Roy, UT (NOW HIRING)

GoodLeap

Director of Customer Success

Salt Lake City, UT · Remote

$150K - $220K/yr

Collaborate with Product, Engineering, and Operations teams to communicate customer feedback and ... Analyze customer success metrics, renewal rates, satisfaction scores, and operational performance ...

Atlassian

Associate Customer Success Manager

Magna, UT · On-site

As a CSM, you will be partnering with DX's customers to drive engineering transformation using our ... Along the way, you'll be focused on driving their success with the program, helping ensure product ...

Atlassian

Associate Customer Success Manager

Magna, UT · On-site +1

As a CSM, you will be partnering with DX's customers to drive engineering transformation using our ... Along the way, you'll be focused on driving their success with the program, helping ensure product ...

LoanPro

Technical Success Manager

Farmington, UT · On-site

Technical Success Manager - Farmington, UT Why LoanPro: "We want to change how the future of ... Work closely with product and engineering teams to communicate customer feedback and drive ...

LoanPro

Technical Success Manager

Farmington, UT · On-site

Technical Success Manager - Farmington, UT Why LoanPro: "We want to change how the future of ... Work closely with product and engineering teams to communicate customer feedback and drive ...

L3HHCM20

Lead, Systems Engineer

Salt Lake City, UT · On-site

... and customer success. You will mentor and inspire junior engineers, collaborate with ... multidisciplinary teams, and serve as a subject matter expert in RAMS engineering. Our supportive ...

Hitachi Careers

Controls Design Engineer II

Ogden, UT · On-site

JR Automation, a Hitachi Group Company, is driven to deliver customer success worldwide. We provide ... Join us as a Controls Design Engineer II in Ogden, UT as we work together to bring innovative ...

Hitachi

Applications Engineer IV

Ogden, UT · On-site

Engineering & Science Job Schedule: Full time Remote ... No JR Automation, a Hitachi Group Company , is driven to deliver customer success worldwide. We ...

Audiohook

Data Scientist

Eden, UT · On-site +1

You\'ll collaborate closely with Engineering, Product, Sales, and Customer Success to ensure measurement isn\'t just statistically sound but operationally useful. Key Responsibilities Marketing ...

Atlassian

Manager - Solutions Engineering | DX

Magna, UT · On-site +1

... Customer Success, Product, and Engineering leadership to ensure our platform meets the needs of ... rapidly growing and agile engineering organizations. Team Development: Recruit, onboard, and mentor ...

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All JobsCustomer Success Engineer JobsCustomer Success Engineer Jobs in Roy, UT

Customer Success Engineer information

See Roy, UT salary details

$11

$23

$45

How much do customer success engineer jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for customer success engineer in Roy, UT is $23.10, according to ZipRecruiter salary data. Most workers in this role earn between $16.97 and $24.09 per hour, depending on experience, location, and employer.

What is a customer success engineer?

Customer Success Engineers (CSEs) are professionals who help clients maximize the value of a company's technical products or services. They combine technical expertise with strong communication skills to assist customers in onboarding, troubleshooting, and achieving their business goals using the product. CSEs often act as a bridge between customers and internal teams, ensuring customer needs are understood and addressed. Their role may also involve training, support, and proactive outreach to promote customer satisfaction and retention.

How does a customer success engineer typically collaborate with other teams within a company?

Customer Success Engineers frequently work cross-functionally, partnering closely with sales, product management, and support teams to ensure a seamless customer experience. They often act as a technical bridge, relaying customer feedback and technical requirements to product teams, and assisting sales with product demonstrations or proof-of-concept integrations. This collaborative environment encourages ongoing communication and problem-solving, making it essential for Customer Success Engineers to be proactive team players who can translate complex technical information for different audiences.

What are the key skills and qualifications needed to thrive as a customer success engineer?

To thrive as a Customer Success Engineer, you need a solid understanding of technical troubleshooting, product expertise, and a background in computer science or related fields. Familiarity with CRM software, ticketing systems, and APIs, as well as certifications in relevant technologies, are typically required. Excellent communication, problem-solving, and relationship-building skills help you support customers effectively and advocate for their needs. These skills and qualities are crucial for ensuring customer satisfaction, retention, and the seamless adoption of technical solutions.

What is the difference between Customer Success Engineer vs Technical Support Engineer?

AspectCustomer Success EngineerTechnical Support Engineer
CredentialsTypically requires a degree in computer science, engineering, or related field; certifications like CS or cloud certifications are commonOften requires similar technical degrees or certifications; focus on troubleshooting skills
Work EnvironmentProactively engages with clients to ensure product adoption and success, often in SaaS companiesResponds to client issues, troubleshooting technical problems, usually in a support or helpdesk setting
Employer & IndustryUsed in SaaS, cloud services, and software companies focusing on customer retentionCommon in IT, software, and hardware companies providing technical assistance

While both roles require technical knowledge and customer interaction, Customer Success Engineers focus on proactive client engagement and product adoption, whereas Technical Support Engineers primarily handle reactive troubleshooting and issue resolution.

What job categories do people searching Customer Success Engineer jobs in Roy, UT look for? The top searched job categories for Customer Success Engineer jobs in Roy, UT are:
What cities near Roy, UT are hiring for Customer Success Engineer jobs? Cities near Roy, UT with the most Customer Success Engineer job openings:
Customer Success Engineer jobs near you
Infographic showing various Customer Success Engineer job openings in Roy, UT as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $48,041 per year, or $23.1 per hour.

Director of Customer Success

GoodLeap

Salt Lake City, UT • Remote

$150K - $220K/yr

Full-time

Posted 7 days ago

GoodLeap rating

8.3

Company rating: 8.3 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

Job description

About GoodLeap

GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $30 billion in financing for sustainable solutions since 2018.

GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America.

Director of Customer Success

The Director of Customer Success will play a key leadership role in ensuring GoodLeap’s partners and customers achieve long-term success with our financing platform and technology solutions. This individual will lead customer success initiatives focused on onboarding, adoption, retention, and account growth while building lasting relationships with home improvement contractors, distributors, and strategic partners. The Director of Customer Success will collaborate cross-functionally with Sales, Product, Operations, Marketing, and Executive Leadership to deliver an exceptional customer experience and maximize customer lifetime value.

Essential Job Duties & Responsibilities

  • Lead and develop the Customer Success team to deliver exceptional service and measurable business outcomes for partners and customers.Design and execute customer success strategies that improve onboarding, product adoption, customer engagement, retention, and expansion opportunities.
  • Build strong relationships with home improvement contractors, distributors, and strategic partners, serving as a trusted advisor throughout the customer lifecycle.
  • Develop customer health metrics, success plans, and performance reporting to proactively identify opportunities and mitigate risk.
  • Partner closely with Sales to ensure seamless customer handoffs and successful implementation of new accounts.
  • Collaborate with Product, Engineering, and Operations teams to communicate customer feedback and influence product enhancements.
  • Drive customer education initiatives, training programs, and best practices that maximize platform utilization and partner success.
  • Analyze customer success metrics, renewal rates, satisfaction scores, and operational performance to develop strategic recommendations.
  • Resolve complex customer escalations while maintaining high levels of customer satisfaction and loyalty.
  • Continuously improve customer success processes, systems, and workflows to support company growth and operational excellence.
  • Present customer success insights and strategic recommendations to executive leadership while contributing to long-term business planning.

Required Skills, Knowledge & Abilities

Minimum 8 years of experience:

  • Leading Customer Success, Account Management, Client Services, or Relationship Management teams within fintech, SaaS, financial services, or technology organizations.
  • Managing enterprise customer relationships and delivering measurable improvements in customer retention and satisfaction.
  • Developing scalable customer success strategies and operational processes.
  • Strong leadership and coaching abilities with experience building high-performing teams.
  • Excellent verbal, written, and presentation skills with the ability to communicate effectively across all organizational levels.
  • Experience working with CRM platforms such as Salesforce, customer success platforms, and business intelligence tools.
  • Strong analytical and problem-solving skills with a data-driven approach to customer engagement.
  • Highly organized with exceptional project management and prioritization abilities.
  • Customer-focused, proactive, and capable of managing multiple priorities in a fast-paced environment.
  • Able to work independently while collaborating effectively across cross-functional teams.

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