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Customer Success Engineer Jobs in Tennessee (NOW HIRING)

Smartwyre

Customer Success Manager

Memphis, TN · On-site +1

About the role As a Customer Success Manager, you'll be a member of our Customer Success team ... Engineering, and Professional Services teams so we can better serve our customers. The company ...

Checkr

Staff Customer Success Manager

Nashville, TN · On-site

$169K - $199K/yr

Staff Customer Success Manager San Francisco, California, United States About Checkr Checkr is ... You do not need to be an engineer. But you must be technically fluent enough to: * Lead customer ...

New

World Wide Technology

Solutions Consulting & Engineering is an organization that is Customer Focused and Solutions Led ... Our success is enabled by our world-class management consulting, delivery excellence and ...

New

World Wide Technology

Solutions Consulting & Engineering is an organization that is Customer Focused and Solutions Led ... Our success is enabled by our world-class management consulting, delivery excellence and ...

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All JobsCustomer Success Engineer JobsCustomer Success Engineer Jobs in Tennessee

Customer Success Engineer information

See Tennessee salary details

$10

$21

$42

How much do customer success engineer jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for customer success engineer in Tennessee is $21.98, according to ZipRecruiter salary data. Most workers in this role earn between $16.15 and $22.88 per hour, depending on experience, location, and employer.

What is a customer success engineer?

Customer Success Engineers (CSEs) are professionals who help clients maximize the value of a company's technical products or services. They combine technical expertise with strong communication skills to assist customers in onboarding, troubleshooting, and achieving their business goals using the product. CSEs often act as a bridge between customers and internal teams, ensuring customer needs are understood and addressed. Their role may also involve training, support, and proactive outreach to promote customer satisfaction and retention.

How does a customer success engineer typically collaborate with other teams within a company?

Customer Success Engineers frequently work cross-functionally, partnering closely with sales, product management, and support teams to ensure a seamless customer experience. They often act as a technical bridge, relaying customer feedback and technical requirements to product teams, and assisting sales with product demonstrations or proof-of-concept integrations. This collaborative environment encourages ongoing communication and problem-solving, making it essential for Customer Success Engineers to be proactive team players who can translate complex technical information for different audiences.

What are the key skills and qualifications needed to thrive as a customer success engineer?

To thrive as a Customer Success Engineer, you need a solid understanding of technical troubleshooting, product expertise, and a background in computer science or related fields. Familiarity with CRM software, ticketing systems, and APIs, as well as certifications in relevant technologies, are typically required. Excellent communication, problem-solving, and relationship-building skills help you support customers effectively and advocate for their needs. These skills and qualities are crucial for ensuring customer satisfaction, retention, and the seamless adoption of technical solutions.

What is the difference between Customer Success Engineer vs Technical Support Engineer?

AspectCustomer Success EngineerTechnical Support Engineer
CredentialsTypically requires a degree in computer science, engineering, or related field; certifications like CS or cloud certifications are commonOften requires similar technical degrees or certifications; focus on troubleshooting skills
Work EnvironmentProactively engages with clients to ensure product adoption and success, often in SaaS companiesResponds to client issues, troubleshooting technical problems, usually in a support or helpdesk setting
Employer & IndustryUsed in SaaS, cloud services, and software companies focusing on customer retentionCommon in IT, software, and hardware companies providing technical assistance

While both roles require technical knowledge and customer interaction, Customer Success Engineers focus on proactive client engagement and product adoption, whereas Technical Support Engineers primarily handle reactive troubleshooting and issue resolution.

What are popular job titles related to Customer Success Engineer jobs in Tennessee? For Customer Success Engineer jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Customer Success Engineer jobs in Tennessee look for? The top searched job categories for Customer Success Engineer jobs in Tennessee are:
What cities in Tennessee are hiring for Customer Success Engineer jobs? Cities in Tennessee with the most Customer Success Engineer job openings:
Customer Success Engineer jobs near you
Infographic showing various Customer Success Engineer job openings in Tennessee as of July 2026, with employment types broken down into 74% Full Time, 14% Part Time, and 12% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $45,716 per year, or $22 per hour.

Customer Success Specialist

My Senior Health Plan

Brentwood, TN • On-site

Full-time

Retirement, PTO

Re-posted yesterday

Job description

Help Improve the Experience for Thousands of Medicare ClientsAt My Senior Health Plan, we simplify Medicare by helping seniors confidently choose the coverage that's right for them. Every interaction matters, and behind every successful enrollment is technology that empowers our agents to deliver an exceptional client experience.We're looking for a Customer Success Specialist to support the users of our proprietary scheduling and client management platform. In this role, you'll onboard new users, provide technical support, troubleshoot issues, and help ensure our agents and internal teams get the most from the platform. If you enjoy solving problems, building relationships, and helping others succeed, this is an opportunity to make a meaningful impact while growing your career with a collaborative, fast-paced organization.What You'll DoLead onboarding and training for new agents and users of our SaaS platform.Guide customers through account setup, scheduling configurations, and platform best practices.Provide exceptional support via phone, email, and chat, resolving technical and user issues efficiently.Troubleshoot platform functionality and escalate complex issues when needed.Help users optimize appointment scheduling workflows and system configurations.Build trusted relationships with customers by providing proactive guidance and ongoing support.Partner with Product and Engineering teams to share customer feedback and improve the user experience.Create and maintain training materials, knowledge base articles, and process documentation.What You'll BringRequired2+ years of experience in Customer Success, Customer Support, SaaS, or Software Implementation.Strong technical aptitude and ability to quickly learn new software platforms.Excellent communication, training, and relationship-building skills.Proven ability to manage multiple priorities in a fast-paced environment.A customer-first mindset with strong problem-solving skills.PreferredExperience with SaaS platforms, CRM systems, or scheduling software.Familiarity with integrations, workflow automation, or APIs.Experience supporting users in healthcare, insurance, or other service-based industries.Why Join My Senior Health Plan?Make a meaningful impact by supporting technology that helps seniors navigate Medicare with confidence.Join a collaborative, mission-driven team committed to exceptional service and continuous improvement.Work with innovative technology that directly supports business growth and client success.Competitive compensation, comprehensive benefits, paid time off, 401(k) with company match, profit sharing, and opportunities for professional development and career advancement.Our Core ValuesClient-Centric Service – We put people first.Integrity – We do the right thing.Positivity – We bring energy and encouragement to every interaction.Growth Mindset – We embrace learning and continuous improvement.Ready to help others succeed while making a real difference? We'd love to hear from you.
Job Posted by ApplicantPro