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Customer Success Engineer Jobs in Georgia (NOW HIRING)

Evident ID

Customer Success Manager

Atlanta, GA · Remote

As a Customer Success Manager, you'll develop your skills in customer engagement, project ... Partner with Sales, Support, Product, and Engineering to advocate for customers * Provide ...

BuildTime LLC.

Customer Success Associate

Atlanta, GA · On-site

$90 - $120/hr

Work closely with engineering and leadership to define priorities and ensure alignment * Build deep ... Tuition Reimbursement Customer Success Associate Location: ... Reports To: ... The Opportunity We ...

New

SageNet LLC

Customer Success Manager

Marietta, GA

Partner with Engineering, Operations, Service Delivery, Finance, and Support to coordinate customer ... YOUR IMPACT Success in this role is measured by the quality of the customer experience, the ...

SageNet

Customer Success Manager

Marietta, GA · On-site

Partner with Engineering, Operations, Service Delivery, Finance, and Support to coordinate customer ... YOUR IMPACT Success in this role is measured by the quality of the customer experience, the ...

SageNet, Inc.

Customer Success Manager

Marietta, GA · On-site

$55 - $85/hr

Partnerwith Engineering, Operations, Service Delivery, Finance, and Support to coordinate customer ... YOUR IMPACT Success in this role is measured by the quality ofthe customerexperience, the accuracy ...

SageNet

Customer Success Manager

Marietta, GA · On-site

$60 - $90/hr

Partnerwith Engineering, Operations, Service Delivery, Finance, and Support to coordinate customer ... YOUR IMPACT Success in this role is measured by the quality ofthe customerexperience, the accuracy ...

Banyan Software

Customer Success Lead

Atlanta, GA · On-site

$94K/yr

... or customer success at a product-led SaaS company A track record of carrying and hitting an ... engineer Experience building lightweight commercial systems that work at scale: signals, playbooks ...

Banyan Software

Customer Success Lead

Atlanta, GA · On-site

$94K/yr

... customer success at a product-led SaaS company • A track record of carrying and hitting an ... engineer • Experience building lightweight commercial systems that work at scale: signals ...

Banyan Software

Customer Success Lead

Atlanta, GA · On-site

$94K/yr

... customer success at a product-led SaaS company ● A track record of carrying and hitting an ... engineer ● Experience building lightweight commercial systems that work at scale: signals ...

SAP

AI focus areas: (AI Adoption Mindset, Agentic AI Day-to Day Practice, and Context Engineering) * A ... The SAP Academy for Customer Success is a global development program designed for talent who are ...

Harris

$22 - $25/hr

Experience with Python and other programming languages * Experience with AWS or Azure cloud-hosted ... Interest in customer success and account support, including customer follow-up, engagement tracking ...

BARCO

Customer Success Project Manager

Duluth, GA · On-site

$95 - $130/hr

... Success Management position. In the initial phase, you will lead the successful delivery of ... Coordinate activities between customers, sales teams, service teams, engineering, product ...

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Customer Success Engineer information

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How much do customer success engineer jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for customer success engineer in Georgia is $20.45, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $21.30 per hour, depending on experience, location, and employer.

What is a customer success engineer?

Customer Success Engineers (CSEs) are professionals who help clients maximize the value of a company's technical products or services. They combine technical expertise with strong communication skills to assist customers in onboarding, troubleshooting, and achieving their business goals using the product. CSEs often act as a bridge between customers and internal teams, ensuring customer needs are understood and addressed. Their role may also involve training, support, and proactive outreach to promote customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a customer success engineer?

To thrive as a Customer Success Engineer, you need a solid understanding of technical troubleshooting, product expertise, and a background in computer science or related fields. Familiarity with CRM software, ticketing systems, and APIs, as well as certifications in relevant technologies, are typically required. Excellent communication, problem-solving, and relationship-building skills help you support customers effectively and advocate for their needs. These skills and qualities are crucial for ensuring customer satisfaction, retention, and the seamless adoption of technical solutions.

How does a customer success engineer typically collaborate with other teams within a company?

Customer Success Engineers frequently work cross-functionally, partnering closely with sales, product management, and support teams to ensure a seamless customer experience. They often act as a technical bridge, relaying customer feedback and technical requirements to product teams, and assisting sales with product demonstrations or proof-of-concept integrations. This collaborative environment encourages ongoing communication and problem-solving, making it essential for Customer Success Engineers to be proactive team players who can translate complex technical information for different audiences.

What is the difference between Customer Success Engineer vs Technical Support Engineer?

AspectCustomer Success EngineerTechnical Support Engineer
CredentialsTypically requires a degree in computer science, engineering, or related field; certifications like CS or cloud certifications are commonOften requires similar technical degrees or certifications; focus on troubleshooting skills
Work EnvironmentProactively engages with clients to ensure product adoption and success, often in SaaS companiesResponds to client issues, troubleshooting technical problems, usually in a support or helpdesk setting
Employer & IndustryUsed in SaaS, cloud services, and software companies focusing on customer retentionCommon in IT, software, and hardware companies providing technical assistance

While both roles require technical knowledge and customer interaction, Customer Success Engineers focus on proactive client engagement and product adoption, whereas Technical Support Engineers primarily handle reactive troubleshooting and issue resolution.

What are the most commonly searched types of Customer Success Engineer jobs in Georgia?

The most popular types of Customer Success Engineer jobs in Georgia are:

What are popular job titles related to Customer Success Engineer jobs in Georgia?

For Customer Success Engineer jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Customer Success Engineer jobs in Georgia look for?

The top searched job categories for Customer Success Engineer jobs in Georgia are:

What cities in Georgia are hiring for Customer Success Engineer jobs?

Cities in Georgia with the most Customer Success Engineer job openings:

Customer Success Engineer jobs near you
Infographic showing various Customer Success Engineer job openings in Georgia as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $42,531 per year, or $20.4 per hour.

Customer Success Manager

Evident ID

Atlanta, GA • Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 16 days ago

Key responsibilities

  • Serve as the primary point of contact for assigned customer accounts post-sale

  • Drive product adoption aligned to customer goals and use cases

  • Own customer renewals and identify expansion opportunities based on customer needs and outcomes

Job description

The world’s largest organizations rely on Evident to help them protect their business and brand from third-party risk. Our game-changing technology - which enables the secure exchange of risk data like proof of insurance, identity, business registration, and other information - helps our customers verify that their partners have all of the required credentials to do business.

In today’s new remote-first, ever-changing regulatory environment, our secure, privacy-first enterprise platform, accessible via web portal or API, provides a highly scalable and configurable solution to manage communications, storage, decisioning, and ongoing monitoring of credentials.

Evident is a VC-backed technology startup, headquartered in Atlanta, GA. Learn more at evidentid.com.

Evident is looking for a motivated individual to join our growing Customer Success Team as a Customer Success Manager. As the go-to point of contact for our customers, you’ll have the opportunity to manage your own book of business in an effort to grow and expand each account. Your daily focus will be driving customer adoption and retention through account management, strategy calls and regular business reviews. You’ll have the opportunity to work alongside leadership on a regular basis and gain experience and insight across multiple departments in a rapidly growing company. As a Customer Success Manager, you’ll develop your skills in customer engagement, project management, customer service and cross functional collaboration.

Candidates must be based in the greater Atlanta area.

Key Responsibilities
Customer Relationship & Account Management
  • Serve as the primary point of contact for assigned customer accounts post-sale
  • Build trusted advisor relationships with customer stakeholders and executives
  • Lead onboarding, ongoing enablement, and regular business reviews
 
Adoption & Value Realization
  • Drive product adoption aligned to customer goals and use cases
  • Proactively identify risks to retention and take action to mitigate churn
  • Ensure customers clearly understand and achieve measurable value from Evident’s solutions
  • Own solution design and configuration during implementation, translating customer risk/compliance requirements into platform configuration 
  • Serve as the internal expert on how insurance and compliance requirements map to platform rules and decisioning logic
 
Renewals & Expansion
  • Own customer renewals 
  • Identify and support expansion opportunities based on customer needs and outcomes
  • Maintain accurate forecasting and account health reporting
 
 
Cross-Functional Collaboration
  • Partner with Sales, Support, Product, and Engineering to advocate for customers
  • Provide structured feedback on customer trends, product gaps, and opportunities
  • Coordinate internal resources to resolve issues and deliver a strong customer experience
 
Operational Excellence
  • Maintain accurate account data, notes, and health metrics in CRM
  • Follow defined Customer Success processes while helping improve them over time
  • Contribute to playbooks, best practices, and scalable CS motions
Requirements
  • 3–6+ years of experience in Customer Success, Account Management, or a related client-facing role
  • Prior experience in an onboarding or implementation role
  • Experience managing a book of business with renewal and retention responsibility
  • Experience working with insurance certificates (COIs), policy documents, or contract/compliance requirements - ability to read & interpret coverage terms, limits, and endorsements 
  • Ability to translate complex business or contractual requirements into system configurations (workflow rules, decisioning logic, or similar platform setup) 
  • Strong communication and presentation skills, including executive-level conversations
  • Proven ability to manage multiple accounts and priorities simultaneously
  • Comfort working with CRM and CS platforms (Salesforce experience strongly preferred)
  • Experience in SaaS, B2B technology, identity, security, or compliance solutions
  • Familiarity with customer health scoring and success metrics
  • Experience supporting mid-market and/or enterprise customers
  • Data-driven mindset with the ability to translate insights into action
Why Evident?
• Our team solves a crucial problem with huge business potential together, and we are able to see exactly how our contribution affects customers!
• Competitive pay package, including base pay and stock options
• Full medical, dental, vision benefits and 401K
• Unlimited PTO
• Paid parental leave to support you and your family
• Home internet stipend, virtual events, & more!
• Recently named one of Atlanta's Coolest Companies & 50 on Fire by Atlanta Inno
• Recently named one of the Top 10 Fastest Growing Companies in Atlanta & one of the Best Places to Work in Atlanta by Atlanta Business Chronicle

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.