Customer Success Director Jobs in Inverness, FL (NOW HIRING)

Description

Spartronics is a U.S.-based manufacturing partner specializing in complex electronics and electromechanical assemblies for the aerospace & defense, medical device, industrial, and semiconductor markets. We provide end-to-end support from engineering and new product introduction (NPI) to supply chain management and high-reliability manufacturing. Our teams focus on high-mix, low-volume programs where quality, technical expertise, and strong customer partnerships are essential

Career Opportunity-

Corporate Director, Program Management

Driving operational excellence and customer success by leading high-impact programs and developing world-class program management capabilities.

On-Site Work Requirement:

This role requires daily on-site presence at one of Spartronics' U.S. manufacturing locations, with up to 50% travel to other sites and customer locations. Candidates must live within commuting distance of one of the following locations. Relocation assistance may be available. Our Locations are in Brooksville, FL Logan, UT Williamsport, PA Strongsville, OH Plaistow, NH Watertown, SD.

Position Overview

The Director of Program Management at Spartronics is a true player-coach leader. Someone who actively supports high-impact customer programs while investing deeply in the development of Program Management (PM) talent across our U.S. manufacturing sites.

This role focuses on building and elevating program management capability through mentoring, coaching, and developing site-based Program Managers. At the same time, the Director partners with site leadership and customers to ensure strong execution of complex programs and drive business growth within existing accounts. The Director models best-in-class program management practices, steps into critical programs when needed, and leads initiatives that strengthen processes, tools, and consistency across the organization.

Reporting to the VP of Customer Management, this leader is a key member of the Program Management Leadership Team, helping shape the strategy, standardization, and continuous improvement of the program management function across Spartronics.

What a Day Looks Like (Player/Coach in Action)

• Develop and mentor Program Managers across multiple U.S. sites, strengthening skills, leadership capability, and succession planning.
• Act as a hands-on leader on critical or high-visibility programs, ensuring strong execution, customer satisfaction, and growth within existing accounts.
• Champion a culture of continuous improvement, sharing best practices and helping teams adopt improved tools and processes.
• Lead cross-site initiatives that standardize program management processes and governance across Spartronics' six U.S. manufacturing locations.
• Ensure accountability for program deliverables, financial performance, and customer outcomes, removing barriers and securing resources when needed.
• Identify capability or process gaps and coach teams to address them while contributing hands-on solutions when required.
• Partner closely with Operations, Supply Chain, Engineering, Quality, and Production Control to resolve challenges and align priorities.
• Guide Voice of the Customer reviews, ensuring teams translate feedback into actions that strengthen performance and customer satisfaction.

Requirements

Education: Bachelor's degree in Engineering, Business, Finance, or a related field required. MBA preferred.

PMP Certification a plus.

Industry Experience

• 10+ years of experience in the Contract EMS industry, ideally in multi-site manufacturing environments supporting high-mix / low-volume programs.
• 10+ years of progressive leadership experience, including developing and mentoring professional teams.
• Proven success building and developing program management teams across multiple locations
• Previous customer industry and regulatory experience in Aerospace & Defense, Medical Device & Life Sciences, and Industrial preferred.
• Experience leading New Product Introductions (NPI) and product transfers.
• Strong understanding of program financial drivers and manufacturing program performance.
• Experience applying Lean principles to business or transactional processes.
• Ability to travel up to 50% domestically.
• Citizenship- Must be a U.S. Citizen due to the requirement to obtain a U.S. Secret Security Clearance.

Skills & Leadership Competencies

• Strong player-coach leadership style with a passion for mentoring and developing Program Managers.
• Proven ability to build program management capability across distributed teams and multiple locations.
• Excellent communication and interpersonal skills with the ability to influence cross-functional leaders.
• Strong customer relationship management and problem-solving skills.
• Ability to balance strategic leadership with hands-on operational engagement.
• Demonstrated leadership in continuous improvement and organizational capability development.
• High integrity and alignment with Spartronics values and culture.

Why This Role Matters

This is an opportunity to shape and strengthen the program management function at Spartronics, developing strong PM leaders while supporting critical customer programs across our U.S. manufacturing operations.

Compensation- This position is a salaried position with a salary range of $170,000-$200,000/annually. Actual compensation will be based on factors such as geographic location, education, years of relevant experience, Certifications, and specific PM expertise in the contract electronics manufacturing industry. This position is also eligible for an annual incentive bonus targeted at 30%, which is aligned with company and individual performance.

Join Our Journey: If you're ready to be a part of something extraordinary, challenge the status quo, and shape the future, then we want to hear from you. Together, we'll continue to win as one, while we build products lives depend on.

Our Benefits:

• Health and Wellness:
  • Medical insurance plans - options include: 3 High Deductible Health Plans (HDHP) with a Health Savings Account (HSA)
  • Dental insurance plans - options include: a Standard plan and a Buy-up plan which includes adult orthodontia
  • Vision Insurance
  • Flexible Savings Accounts (FSA) - options include: Medical, Dependent Care, and Limited Purpose (dental and vision only)
  • Employee Assistance Program
  • Wellness program
• Time Off:
  • Paid time off (PTO)
  • Holiday Pay
• Retirement Planning:
  • 401(k) plan
  • Employer matching contributions (50% to every dollar up to 6%)
  • Employees 18 years of age and older are eligible
• Financial Security:
  • Life and Accidental Death & Dismemberment Insurance (company paid) at 1-times your annual salary, with options to increase coverage amounts
  • Basic Short-Term and Long-Term Disability insurance (company paid), with the options to increase coverage amounts
  • Voluntary Accident, Critical Illness, Hospital Indemnity, and Legal Insurance plans at a group discount
• Professional Development:
  • Tuition Reimbursement
  • Training and development programs
  • Opportunities to grow and excel in the Electronics Manufacturing industry at a company that values promotions and learning from within. Every day is different, challenging, and rewarding

How to Apply: If this sounds like the perfect opportunity for you, please apply with your resume outlining your qualifications in Program Management Development and why you're excited about joining Spartronics.

Spartronics is an equal opportunity Employer/Veteran/Disabled 41 CFR 60-1.4.