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Customer Success Associate Jobs in Waco, TX (NOW HIRING)

AxisCare

Customer Success Manager

Waco, TX · On-site

- Customer Success Manager Reports To: Director of Customer Success Location: Remote Position Type: Full-Time Position Summary As a Customer Success Manager, you will be responsible for nurturing and ...

AxisCare

Customer Success Manager

Waco, TX · Remote

- Customer Success Manager Reports To: Director of Customer Success Location: Remote Position Type: Full-Time Position Summary As a Customer Success Manager, you will be responsible for nurturing and ...

Axis Care

Customer Success Manager

Waco, TX · On-site

- Customer Success Manager Reports To: Director of Customer Success Location: Remote Position Type: Full-Time Position Summary As a Customer Success Manager, you will be responsible for nurturing and ...

Clayton Homes (New)

Customer Success Manager

Belton, TX · On-site

$65 - $95/hr

## Customer Success ManagerApplylocations: Belton, TXtime type: Full timeposted on: Posted Todayjob ... Associate's (2 year) degree with a preference for business, sales, economics, marketing, math or ...

Clayton Homes

Customer Success Manager

Belton, TX · On-site

Customer Success Managers (CSM) are the frontline for all Clayton Home Building Group, building ... Associate's (2 year) degree with a preference for business, sales, economics, marketing, math or ...

Clayton Homes

Customer Success Manager

Belton, TX · On-site

Customer Success Managers (CSM) are the frontline for all Clayton Home Building Group, building ... Associate's (2 year) degree with a preference for business, sales, economics, marketing, math or ...

AxisCare

Manager of Customer Success

Waco, TX · On-site

Customer Success Location: Remote Position Type: Full-Time Position Summary AxisCare is a dynamic and innovative home care software company dedicated to delivering exceptional solutions and services ...

AxisCare

Manager of Customer Success

Waco, TX · Remote

Customer Success Location: Remote Position Type: Full-Time Position Summary AxisCare is a dynamic and innovative home care software company dedicated to delivering exceptional solutions and services ...

AxisCare

Manager of Customer Success

Waco, TX · Remote

Customer Success Location: Remote Position Type: Full-Time Position Summary AxisCare is a dynamic and innovative home care software company dedicated to delivering exceptional solutions and services ...

AxisCare

Customer Onboarding Manager

Waco, TX · On-site

Customer Success Location: Remote Position Type: Full-Time Position Summary Work with new clients to configure and set up their new site or sites, including overseeing importing of data from their ...

AxisCare

Customer Onboarding Manager

Waco, TX

Customer Success Location: Remote Position Type: Full-Time Position Summary Work with new clients to configure and set up their new site or sites, including overseeing importing of data from their ...

Axis Care

Customer Onboarding Manager

Waco, TX · On-site

Customer Success Location: Remote Position Type: Full-Time Position Summary Work with new clients to configure and set up their new site or sites, including overseeing importing of data from their ...

AxisCare

Customer Onboarding Manager

Waco, TX · Remote

Customer Success Location: Remote Position Type: Full-Time Position Summary Work with new clients to configure and set up their new site or sites, including overseeing importing of data from their ...

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All JobsCustomer Success Associate JobsCustomer Success Associate Jobs in Waco, TX

Customer Success Associate information

See Waco, TX salary details

$16.4K

$47K

$82.6K

How much do customer success associate jobs pay per year?

As of Aug 31, 2026, the average yearly pay for customer success associate in Waco, TX is $47,043.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,700.00 and $58,100.00 per year, depending on experience, location, and employer.

What is a customer success associate?

A Customer Success Associate is a professional who helps customers achieve their desired outcomes while using a company's products or services. They act as a bridge between the customer and the company, ensuring clients are satisfied, addressing any concerns, and helping resolve issues. Their goal is to foster long-term relationships, encourage product adoption, and reduce customer churn by proactively supporting client needs.

What is a customer success associate?

Customer success associates assist clients with their requests and concerns. Their primary responsibility is to ensure the customer’s satisfaction with their inquiry. As a customer success associate, your job duties may include answering inbound calls from clients, follow up with management about issues that have not been resolved, and in some positions, provide tech support over the phone. You often work with a team, such as the customer relations department. To become a customer success associate, you need a high school diploma and customer service experience, though some employers prefer candidates with an associate or bachelor’s degree.

What are the key skills and qualifications needed to thrive as a customer success associate, and why are they important?

To thrive as a Customer Success Associate, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and proficiency in support ticketing platforms are typically required. Exceptional interpersonal skills, empathy, and adaptability help build trust and foster long-term client relationships. These skills and qualities are vital for ensuring customer satisfaction, retention, and the overall success of both clients and the company.

How does a customer success associate typically interact with other departments to resolve client issues?

As a Customer Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. For complex or technical issues, you may coordinate with the Product or Engineering teams to clarify client needs and relay updates back to customers. This cross-functional teamwork is essential for advocating clients' interests, streamlining communication, and ensuring a seamless customer experience. Building strong internal relationships will help you navigate challenges and deliver outstanding service.

What is the difference between Customer Success Associate vs Customer Support Specialist?

AspectCustomer Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer service or account managementOften a high school diploma or equivalent; customer service experience preferred
Work EnvironmentProactive engagement with clients, focusing on retention and growthReactive support, resolving customer issues and inquiries
Employer & Industry UsageUsed in SaaS, tech, and subscription-based companiesCommon across various industries including tech, retail, and service sectors

The main difference is that Customer Success Associates focus on building long-term relationships and ensuring customer satisfaction to promote retention, while Customer Support Specialists primarily handle immediate customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer journey.

More about Customer Success Associate jobs

What are the most commonly searched types of Customer Success jobs in Waco, TX?

The most popular types of Customer Success jobs in Waco, TX are:

What job categories do people searching Customer Success Associate jobs in Waco, TX look for?

The top searched job categories for Customer Success Associate jobs in Waco, TX are:

What cities near Waco, TX are hiring for Customer Success Associate jobs?

Cities near Waco, TX with the most Customer Success Associate job openings:

Customer Success Associate jobs near you
Infographic showing various Customer Success Associate job openings in Waco, TX as of August 2026, with employment types broken down into 79% Full Time, 19% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $47,043 per year, or $22.6 per hour.

Customer Success Manager

AxisCare

Waco, TX • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 18 days ago

Job description

Job Description - Customer Success Manager
Reports To: Director of Customer Success
Location: Remote
Position Type: Full-Time
Position Summary
As a Customer Success Manager, you will be responsible for nurturing and growing our relationships with high-value clients. Your primary objective will be to ensure the long-term success and satisfaction of our customers, driving adoption, retention, and expansion within their organizations. By leveraging your exceptional interpersonal skills and deep understanding of our SAAS products, you will act as a strategic advisor, fostering strong partnerships and maximizing the value our clients receive from our solutions.
Key Responsibilities
  • Build and Maintain Relationships: Develop and maintain strong relationships with high-value clients, serving as their primary point of contact. Understand their business objectives, challenges, and requirements, and collaborate with internal teams to deliver tailored solutions.
  • Customer Success Strategy: Create and implement a comprehensive customer success strategy for high-value accounts, aligned with their goals and our company's objectives. Define and track key metrics, ensuring that customers achieve their desired outcomes and derive maximum value from AxisCare.
  • Adoption and Onboarding: Facilitate the successful onboarding of new clients, ensuring a seamless transition and positive initial experience. Guide clients through the implementation process alongside our Customer Onboarding team, provide training and support, and proactively address any concerns or obstacles.
  • Account Expansion: Identify opportunities for account expansion and revenue growth within high-value clients. Collaborate with inside sales and business development teams to develop account plans, present upsell/cross-sell opportunities, and drive customer adoption of additional product features.
  • Proactive Support and Issue Resolution: Monitor customer health and proactively address any potential risks or issues that may impact customer satisfaction or retention. Serve as the escalation point for resolving complex or critical customer concerns, working closely with internal teams to ensure prompt and effective resolutions.
  • Customer Advocacy: Be the voice of the customer within the organization, providing feedback, insights, and recommendations to drive product enhancements and improvements. Collaborate with product management and development teams to ensure customer requirements and feedback are incorporated into future product roadmaps.
  • Contract Management: Collaborate with internal teams to mitigate churn risks for high-value clients.

What We're Looking For (Minimum Qualifications)
  • Experience supporting customers in the home care or healthcare SaaS space
  • Proven experience as a Customer Success Manager or similar role, working with high-value clients in a SaaS company.
  • Deep understanding of SaaS products and the ability to effectively communicate technical concepts to non-technical stakeholders.
  • Excellent relationship-building and interpersonal skills, with the ability to engage and influence at all levels of an organization.
  • Strong project management and organizational skills, with the ability to prioritize and manage multiple tasks simultaneously.
  • Analytical mindset, with the ability to analyze data, identify trends, and derive actionable insights to drive customer success.
  • Proactive, customer-focused mindset with a passion for delivering exceptional customer experiences.
  • Excellent communication skills, both written and verbal.
  • Experience with CRM software and customer success platforms preferred.

Working Conditions
  • Manual dexterity required to use desktop computer and peripherals.
  • Utilization of software and email to perform job functions.
  • Will need to conduct camera-on videoconferencing for customer calls.

Compensation and Benefits
  • Competitive salary and comprehensive benefits package.
  • Medical insurance premiums are covered in full for the employee (Medical, Dental and Vision)
  • 401K.
    with competitive company matching.
  • Personal time off, sick leave, and holidays.
  • Company will provide laptop and other needed computer equipment.

About AxisCare
According to Pew Research, roughly 10,000 baby boomers turn 65 every day, and the American Society on Aging calculated that an American has a 70% chance of needing help with activities of daily living such as dressing, bathing, hygiene, etc. This has led to an unprecedented increase in Home Care agencies in the U.S. and abroad who strive to help those who have difficulty helping themselves, specifically offering non-medical (also referred to as non-skilled) services to seniors in their homes.
AxisCare was started in 2011 by industry leaders to help meet the demand for a more userfriendly and mobile-compatible solution. Our product is a web-based management platform that helps agencies manage CRM and marketing, Caregiver/Client scheduling, billing, payroll and much more. Headquartered in Waco, TX, AxisCare has clients in all 50 states as well as 7 other countries. We are a fast-growing company seeking high-performing individuals looking for a fast-paced, autonomous working environment.

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