Company Description Test description We are excited to invite a dynamic and customer-focused Customer Success Manager to join our team in San Francisco, United States. As a key member of our ...
Company Description Test description We are excited to invite a dynamic and customer-focused Customer Success Manager to join our team in San Francisco, United States. As a key member of our ...
As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our clients, ensuring their success and satisfaction with our products and services.
As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our clients, ensuring their success and satisfaction with our products and services.
Customer Success Manager
Oakland, CA · On-site
$70K - $100K/yr
Customer Success Manager Oakland, CA Join the team that's building the future of work, today. At Bee Genius, we thrive on innovation and pushing the boundaries -- and we are pushing the boundaries of ...
Customer Success Manager
Oakland, CA · On-site
$70K - $100K/yr
Customer Success Manager Oakland, CA Join the team that's building the future of work, today. At Bee Genius, we thrive on innovation and pushing the boundaries -- and we are pushing the boundaries of ...
Customer Success Manager
San Francisco, CA · On-site
$75K - $90K/yr
Customer Success Manager San Francisco, California, United States Job Openings Customer Success Manager About Change At Change our mission is clear: to power every dollar donated online. Change ...
Customer Success Manager
San Francisco, CA · On-site
$75K - $90K/yr
Customer Success Manager San Francisco, California, United States Job Openings Customer Success Manager About Change At Change our mission is clear: to power every dollar donated online. Change ...
Customer Success Manager
San Francisco, CA · On-site
$165K - $180K/yr
We're looking for a Customer Success Manager (CSM) to ensure our customers successfully adopt and scale our platform. This role sits at the intersection of customers, product, and deployments ...
New
Customer Success Manager
San Francisco, CA · On-site
$165K - $180K/yr
We're looking for a Customer Success Manager (CSM) to ensure our customers successfully adopt and scale our platform. This role sits at the intersection of customers, product, and deployments ...
New
Customer Success Manager
San Francisco, CA · On-site
The AI Customer Success function is being built from the ground up, and this role will help define it. As the first Customer Success Manager in this area, you will own the end-to-end post-sale ...
Customer Success Manager
San Francisco, CA · On-site
The AI Customer Success function is being built from the ground up, and this role will help define it. As the first Customer Success Manager in this area, you will own the end-to-end post-sale ...
Customer Success Manager
$70 - $100/hr
Are you a customer success professional who thrives in client-facing, fast-paced environments and enjoys helping enterprise teams adopt technology, improve operations, and scale programs successfully?
Customer Success Manager
$70 - $100/hr
Are you a customer success professional who thrives in client-facing, fast-paced environments and enjoys helping enterprise teams adopt technology, improve operations, and scale programs successfully?
Customer Success Manager
San Francisco, CA · On-site
The AI Customer Success function is being built from the ground up, and this role will help define it. As the first Customer Success Manager in this area, you will own the end-to-end post-sale ...
Customer Success Manager
San Francisco, CA · On-site
The AI Customer Success function is being built from the ground up, and this role will help define it. As the first Customer Success Manager in this area, you will own the end-to-end post-sale ...
Customer Success Manager
San Francisco, CA · On-site
$97K - $120K/yr
Customer Success Manager Hover is looking for a Customer Success Manager to help our mid-market customers adopt, engage with, and realize value from Hover's product suite. This is a scaled Customer ...
Customer Success Manager
San Francisco, CA · On-site
$97K - $120K/yr
Customer Success Manager Hover is looking for a Customer Success Manager to help our mid-market customers adopt, engage with, and realize value from Hover's product suite. This is a scaled Customer ...
Customer Success Manager
San Francisco, CA · On-site
$300/day
About the Role Customer Success at Juicebox sits at the intersection of commercial ownership, AI workflow enablement, and customer strategy. CSMs own the full customer relationship-from onboarding ...
Customer Success Manager
San Francisco, CA · On-site
$300/day
About the Role Customer Success at Juicebox sits at the intersection of commercial ownership, AI workflow enablement, and customer strategy. CSMs own the full customer relationship-from onboarding ...
Customer Success Manager
$130K - $140K/yr
Customer Success Manager San Francisco, CA (Onsite 5 Days per Week) | Venture-Backed SaaS Startup Compensation: $130,000-$140,000 Base Salary | $150,000 OTE + Equity Our client is a rapidly growing ...
Customer Success Manager
$130K - $140K/yr
Customer Success Manager San Francisco, CA (Onsite 5 Days per Week) | Venture-Backed SaaS Startup Compensation: $130,000-$140,000 Base Salary | $150,000 OTE + Equity Our client is a rapidly growing ...
Customer Success Manager
San Francisco, CA · On-site
Customer Success Manager at Campfire As a Customer Success Manager at Campfire, you will own a portfolio of customers and be responsible for driving adoption, retention, and long-term success. You ...
Customer Success Manager
San Francisco, CA · On-site
Customer Success Manager at Campfire As a Customer Success Manager at Campfire, you will own a portfolio of customers and be responsible for driving adoption, retention, and long-term success. You ...
Customer Success Engineer
San Francisco, CA · On-site
$135K - $150K/yr
About the Role As a Customer Success Engineer at Sprig, you will help customers successfully deploy, integrate, troubleshoot, and scale Sprig across their organizations. You'll partner directly with ...
Customer Success Engineer
San Francisco, CA · On-site
$135K - $150K/yr
About the Role As a Customer Success Engineer at Sprig, you will help customers successfully deploy, integrate, troubleshoot, and scale Sprig across their organizations. You'll partner directly with ...
Customer Success Manager
San Francisco, CA · On-site
Enterprise Customer Success Manager We are hiring an Enterprise Customer Success Manager to work with our most strategic accounts and help scale their adoption, enablement and usage of Factory. In ...
Customer Success Manager
San Francisco, CA · On-site
Enterprise Customer Success Manager We are hiring an Enterprise Customer Success Manager to work with our most strategic accounts and help scale their adoption, enablement and usage of Factory. In ...
Customer Success Manager
San Francisco, CA · On-site
$165K - $230K/yr
About the Role Customer Success at Juicebox sits at the intersection of commercial ownership, AI workflow enablement, and customer strategy. CSMs own the full customer relationship-from onboarding ...
Customer Success Manager
San Francisco, CA · On-site
$165K - $230K/yr
About the Role Customer Success at Juicebox sits at the intersection of commercial ownership, AI workflow enablement, and customer strategy. CSMs own the full customer relationship-from onboarding ...
Customer Success Manager
San Francisco, CA · On-site
Customer Success Manager Role Summary We are looking for an individual who demonstrates strong commitment to proactive account management, maintains current revenue streams, consistently develops the ...
Customer Success Manager
San Francisco, CA · On-site
Customer Success Manager Role Summary We are looking for an individual who demonstrates strong commitment to proactive account management, maintains current revenue streams, consistently develops the ...
Customer Success Manager
San Rafael, CA · On-site
Customer Success Manager Radiant Logic, the identity data expert, helps organizations turn identity data into a strategic asset that drives automated governance, enhanced security, and operational ...
New
Customer Success Manager
San Rafael, CA · On-site
Customer Success Manager Radiant Logic, the identity data expert, helps organizations turn identity data into a strategic asset that drives automated governance, enhanced security, and operational ...
New
Customer Success Manager
San Francisco, CA · On-site
The AI Customer Success function is being built from the ground up, and this role will help define it. As the first Customer Success Manager in this area, you will own the end-to-end post-sale ...
Customer Success Manager
San Francisco, CA · On-site
The AI Customer Success function is being built from the ground up, and this role will help define it. As the first Customer Success Manager in this area, you will own the end-to-end post-sale ...
Customer Success Engineer
San Francisco, CA · On-site +1
We have more customer stories than we can tell! We're hiring a Customer Success Engineer to help our enterprise customers successfully deploy and scale AI voice agents in production. You'll become ...
Customer Success Engineer
San Francisco, CA · On-site +1
We have more customer stories than we can tell! We're hiring a Customer Success Engineer to help our enterprise customers successfully deploy and scale AI voice agents in production. You'll become ...
Customer Success Leader
San Francisco, CA · On-site
Customer Success Leader At Rox, we believe in empowering people to do their best work. Our platform supercharges sellers with autonomous revenue agents to do the manual work so they can focus on what ...
Customer Success Leader
San Francisco, CA · On-site
Customer Success Leader At Rox, we believe in empowering people to do their best work. Our platform supercharges sellers with autonomous revenue agents to do the manual work so they can focus on what ...
Customer Success Associate information
See San Rafael, CA salary details
$20.6K - $28.2K
6% of jobs
$28.2K - $35.7K
9% of jobs
$42.5K is the 25th percentile. Wages below this are outliers.
$35.7K - $43.3K
10% of jobs
$43.3K - $50.8K
9% of jobs
The median wage is $58.4K / yr.
$50.8K - $58.4K
15% of jobs
$58.4K - $65.9K
21% of jobs
$69.7K is the 75th percentile. Wages above this are outliers.
$65.9K - $73.5K
8% of jobs
$73.5K - $81K
13% of jobs
$81K - $88.6K
4% of jobs
$88.6K - $96.1K
2% of jobs
$96.1K - $103.7K
2% of jobs
$20.6K
$59.1K
$103.7K
How much do customer success associate jobs pay per year?
As of Aug 14, 2026, the average yearly pay for customer success associate in San Rafael, CA is $59,070.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,400.00 and $73,000.00 per year, depending on experience, location, and employer.
What is a customer success associate?
A Customer Success Associate is a professional who helps customers achieve their desired outcomes while using a company's products or services. They act as a bridge between the customer and the company, ensuring clients are satisfied, addressing any concerns, and helping resolve issues. Their goal is to foster long-term relationships, encourage product adoption, and reduce customer churn by proactively supporting client needs.
What is the difference between Customer Success Associate vs Customer Support Specialist?
| Aspect | Customer Success Associate | Customer Support Specialist |
|---|---|---|
| Required Credentials | Typically a bachelor's degree; experience in customer service or account management | Often a high school diploma or equivalent; customer service experience preferred |
| Work Environment | Proactive engagement with clients, focusing on retention and growth | Reactive support, resolving customer issues and inquiries |
| Employer & Industry Usage | Used in SaaS, tech, and subscription-based companies | Common across various industries including tech, retail, and service sectors |
The main difference is that Customer Success Associates focus on building long-term relationships and ensuring customer satisfaction to promote retention, while Customer Support Specialists primarily handle immediate customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer journey.
What are the key skills and qualifications needed to thrive as a customer success associate, and why are they important?
To thrive as a Customer Success Associate, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and proficiency in support ticketing platforms are typically required. Exceptional interpersonal skills, empathy, and adaptability help build trust and foster long-term client relationships. These skills and qualities are vital for ensuring customer satisfaction, retention, and the overall success of both clients and the company.
How does a customer success associate typically interact with other departments to resolve client issues?
As a Customer Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. For complex or technical issues, you may coordinate with the Product or Engineering teams to clarify client needs and relay updates back to customers. This cross-functional teamwork is essential for advocating clients' interests, streamlining communication, and ensuring a seamless customer experience. Building strong internal relationships will help you navigate challenges and deliver outstanding service.
What is a customer success associate?
Customer success associates assist clients with their requests and concerns. Their primary responsibility is to ensure the customer’s satisfaction with their inquiry. As a customer success associate, your job duties may include answering inbound calls from clients, follow up with management about issues that have not been resolved, and in some positions, provide tech support over the phone. You often work with a team, such as the customer relations department. To become a customer success associate, you need a high school diploma and customer service experience, though some employers prefer candidates with an associate or bachelor’s degree.
More about Customer Success Associate jobs
What are the most commonly searched types of Customer Success jobs in San Rafael, CA?
The most popular types of Customer Success jobs in San Rafael, CA are:
What job categories do people searching Customer Success Associate jobs in San Rafael, CA look for?
The top searched job categories for Customer Success Associate jobs in San Rafael, CA are:
What cities near San Rafael, CA are hiring for Customer Success Associate jobs?
Cities near San Rafael, CA with the most Customer Success Associate job openings:
Full-time
Re-posted 13 days ago
Job description
Company Description
Test description
Job Description
We are excited to invite a dynamic and customer-focused Customer Success Manager to join our team in San Francisco, United States. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our clients, ensuring their success and satisfaction with our products and services.
- Serve as the primary point of contact for a portfolio of key accounts, providing proactive support and guidance
- Develop and implement customer success strategies to drive product adoption, usage, and retention
- Conduct regular check-ins and business reviews with clients to understand their needs and identify growth opportunities
- Collaborate with cross-functional teams to resolve customer issues and improve overall customer experience
- Monitor and analyze customer health metrics, creating action plans to address at-risk accounts
- Identify and communicate product feedback and feature requests to the product development team
- Create and deliver customized training sessions and resources to maximize customer value
- Develop and maintain in-depth knowledge of our products and industry trends
- Proactively identify upsell and cross-sell opportunities within your client portfolio
- Contribute to the development of best practices and standard operating procedures for the Customer Success team
Qualifications
- Bachelor's degree in Business, Marketing, or related field
- 3-5 years of experience in customer success, account management, or related field
- Proficiency in customer relationship management (CRM) software
- Strong data analysis and reporting skills
- Excellent project management abilities
- Outstanding written and verbal communication skills
- Proven problem-solving and decision-making capabilities
- Effective time management and ability to prioritize multiple tasks
- Experience with SaaS products preferred
- Understanding of SaaS business models and customer success metrics
- Knowledge of customer success KPIs and best practices
- Ability to work in a fast-paced, dynamic environment
- Empathetic and customer-centric approach to relationship management
- Demonstrated ability to build and maintain strong client relationships
- Strong presentation skills and comfort in leading client-facing meetings
- Adaptability and willingness to learn new technologies and industry trends
Additional Information
All your information will be kept confidential according to EEO guidelines.