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Customer Success Associate Jobs in Gilbert, AZ (NOW HIRING)

TRAPP TECHNOLOGY INC

Customer Success Manager

Phoenix, AZ · On-site +1

$60K/yr

The Customer Success Manager is responsible for cultivating and maintaining strong relationships with Trapp Technology and ArmorPoint customers. The position serves as the primary point of contact ...

SCALIS

Customer Success Manager

Phoenix, AZ · On-site

Own the customer journey: setup, onboarding, adoption, and long‑term success. * Capture and structure customer feedback: Be the voice of the user in product and engineering decisions. * Assist the ...

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SHI GmbH

Customer Success Manager - VMware

Phoenix, AZ · On-site

Job Summary The Customer Success Manager - VMware is responsible for onboarding customers, guiding them through their product or service lifecycle, and ensuring retention and growth through strategic ...

EDB

Principal Customer Success Manager

Phoenix, AZ · On-site

For more information, visit www.enterprisedb.com As EDB Principal Customer Success Manager (CSM), you will be at the forefront of our customer-centric strategy, ensuring our customers are achieving ...

TheRIIM LLC

Customer Success Executive

Scottsdale, AZ · On-site

Company Description About US ( | Mobile: ios.markate.com | android.markate.com Markate.com is a cloud based CRM business owners app which also includes Field Service Management, Sales & Marketing ...

4 Over llc

Customer Success Rep I

Phoenix, AZ · On-site

$18 - $19/hr

The Customer Success Representative (CSR) plays a key role in delivering exceptional support and solutions within a contact center environment. This role focuses on building strong customer ...

Quoteplicity Inc

Be Seen First

Customer Success Manager

Phoenix, AZ · Remote

$26K - $144K/yr

Quoteplicity is a fast-growing CRM built specifically for life insurance agents and agencies. We get new sign-ups every day, and we need someone great to make sure every one of them actually gets ...

TheRIIM LLC

Customer Success Executive

Scottsdale, AZ · On-site

Company Description About US ( / Mobile: ios.markate.com / android.markate.com Markate.com is a cloud based CRM business owners app which also includes Field Service Management, Sales & Marketing ...

TheRIIM LLC

Customer Success Executive

Scottsdale, AZ · On-site

Company Description About US ( / Mobile: ios.markate.com / android.markate.com Markate.com is a cloud based CRM business owners app which also includes Field Service Management, Sales & Marketing ...

Zippertubing

Customer Operations Coordinator

Chandler, AZ · On-site

$17.75 - $23.25/hr

Customer Operations Associate Customer Account Coordinator Customer Success Associate Customer Support Specialist Order Management Specialist Customer Experience Coordinator Inside Sales Coordinator ...

Stryker

Customer Success Manager (Remote)

Phoenix, AZ · Remote

$116K - $193K/yr

Remote The Customer Success Manager helps customers achieve their strategic objectives and extracts maximum value from their investment in the Stryker Vocera portfolio. They drive solution adoption ...

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All JobsCustomer Success Associate JobsCustomer Success Associate Jobs in Gilbert, AZ

Customer Success Associate information

See Gilbert, AZ salary details

$18.4K

$52.8K

$92.7K

How much do customer success associate jobs pay per year?

As of Aug 19, 2026, the average yearly pay for customer success associate in Gilbert, AZ is $52,822.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,900.00 and $65,300.00 per year, depending on experience, location, and employer.

What is a customer success associate?

A Customer Success Associate is a professional who helps customers achieve their desired outcomes while using a company's products or services. They act as a bridge between the customer and the company, ensuring clients are satisfied, addressing any concerns, and helping resolve issues. Their goal is to foster long-term relationships, encourage product adoption, and reduce customer churn by proactively supporting client needs.

What is a customer success associate?

Customer success associates assist clients with their requests and concerns. Their primary responsibility is to ensure the customer’s satisfaction with their inquiry. As a customer success associate, your job duties may include answering inbound calls from clients, follow up with management about issues that have not been resolved, and in some positions, provide tech support over the phone. You often work with a team, such as the customer relations department. To become a customer success associate, you need a high school diploma and customer service experience, though some employers prefer candidates with an associate or bachelor’s degree.

What are the key skills and qualifications needed to thrive as a customer success associate, and why are they important?

To thrive as a Customer Success Associate, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and proficiency in support ticketing platforms are typically required. Exceptional interpersonal skills, empathy, and adaptability help build trust and foster long-term client relationships. These skills and qualities are vital for ensuring customer satisfaction, retention, and the overall success of both clients and the company.

How does a customer success associate typically interact with other departments to resolve client issues?

As a Customer Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. For complex or technical issues, you may coordinate with the Product or Engineering teams to clarify client needs and relay updates back to customers. This cross-functional teamwork is essential for advocating clients' interests, streamlining communication, and ensuring a seamless customer experience. Building strong internal relationships will help you navigate challenges and deliver outstanding service.

What is the difference between Customer Success Associate vs Customer Support Specialist?

AspectCustomer Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer service or account managementOften a high school diploma or equivalent; customer service experience preferred
Work EnvironmentProactive engagement with clients, focusing on retention and growthReactive support, resolving customer issues and inquiries
Employer & Industry UsageUsed in SaaS, tech, and subscription-based companiesCommon across various industries including tech, retail, and service sectors

The main difference is that Customer Success Associates focus on building long-term relationships and ensuring customer satisfaction to promote retention, while Customer Support Specialists primarily handle immediate customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer journey.

More about Customer Success Associate jobs

What are the most commonly searched types of Customer Success jobs in Gilbert, AZ?

The most popular types of Customer Success jobs in Gilbert, AZ are:

What job categories do people searching Customer Success Associate jobs in Gilbert, AZ look for?

The top searched job categories for Customer Success Associate jobs in Gilbert, AZ are:

What cities near Gilbert, AZ are hiring for Customer Success Associate jobs?

Cities near Gilbert, AZ with the most Customer Success Associate job openings:

Customer Success Associate jobs near you
Infographic showing various Customer Success Associate job openings in Gilbert, AZ as of August 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $52,822 per year, or $25.4 per hour.

Customer Success Manager

Atom Matrix Innovation LLC

Phoenix, AZ • On-site

$90 - $130/hr

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Posted yesterday

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Job description

Signing a customer is the start, not the finish. The real work is the year after go-live: helping a team get more out of the platform, catching problems before they become churn, and being the person who actually gets their issue solved. That's this role.

Own the relationship after the handshake.

You'll own a portfolio of enterprise accounts once they're live — driving adoption, protecting and growing the relationship, and steering renewals.

This is a hands-on success role at a technical company. You'll understand each customer's goals, translate them into how they use messaging, voice, email, and agents, and be the internal advocate who gets support and engineering moving when something's wrong. You'll spot expansion where it genuinely helps the customer, and give the honest read when it doesn't. Phoenix-based, anchoring North American accounts.

What you'll do
  • Own a book of enterprise accounts: adoption, health, retention, and renewals.
  • Run onboarding-to-value handoffs and regular reviews that tie platform usage to the customer's goals.
  • Be the escalation point — coordinate support, solutions, and engineering to resolve issues and close the loop.
  • Spot risk early from usage and sentiment signals, and act before it becomes churn.
  • Identify genuine expansion opportunities and partner with sales to pursue them.
  • Feed patterns from your accounts back into product priorities.
What we're looking for
  • 4+ years in customer success or account management, ideally at a CPaaS, SaaS, or developer platform.
  • Technically fluent — comfortable talking APIs, integrations, and deliverability with a customer's engineers.
  • A track record of retaining and growing enterprise accounts.
  • Calm, organized, and genuinely responsive; customers trust you because you follow through.
  • Strong written and verbal communication.
Nice to have
  • Experience with messaging, telephony, or email products.
  • Familiarity with AI or automation tooling.
  • Background serving finance, gaming, e-commerce, or education customers.
Tell us about an account you saved or grew.
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