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Customer Success Associate Jobs in Gilbert, AZ (NOW HIRING)

Epiq

Customer Success Manager

Phoenix, AZ · Remote

Customer Success Manager - AIPowered Legal Technology We're looking for a Customer Success Manager to help customers successfully adopt and grow with Epiq's AIenabled legal technology platforms ...

Lead Forensics

Customer Success Manager

Scottsdale, AZ · On-site

$65K/yr

Customer Success Manager Base salary up to $65,000, plus commission Location: Scottsdale, Arizona (Hybrid working - 3 days a week required in the Office. Remote working is not offered.) Lead ...

Lead Forensics

Customer Success Manager

Scottsdale, AZ · Hybrid

$65K/yr

Customer Success Manager Base salary up to $65,000, plus commission Location: Scottsdale, Arizona (Hybrid working - 3 days a week required in the Office. Remote working is not offered.) Lead ...

Apriva

Customer Success Manager

Phoenix, AZ · On-site

Customer Success Manager The Customer Success Manager (CSM) owns the post-sales operational relationship for an assigned portfolio of strategic Apriva accounts -- ISOs, ISVs, resellers, and ...

Clear Demand

Customer Success Manager

Phoenix, AZ · Remote

Job Summary: We're looking for a proactive and relationship-driven Customer Success partner to join our growing team. If you have a strong grasp of retail product segments--especially grocery and pet ...

Apriva, LLC

Customer Success Manager

Phoenix, AZ · On-site

$80 - $120/hr

Customer Success Manager 8 days ago Requisition ID: 1081 The Customer Success Manager (CSM) owns the post-sales operational relationship for an assigned portfolio of strategic Apriva accounts -- ISOs ...

Wolters Kluwer

Customer Success Manager

Phoenix, AZ

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

New

Wolters Kluwer

Customer Success Manager

Phoenix, AZ

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

New

Lead Forensics

Customer Success Manager

Scottsdale, AZ · Hybrid

$65K/yr

Customer Success Manager Base salary up to $65,000, plus commission Location: Scottsdale, Arizona (Hybrid working - 3 days a week required in the Office. Remote working is not offered.) Lead ...

Wolters Kluwer

Customer Success Manager

Phoenix, AZ

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

New

Soraban

Customer Success Manager

Chandler, AZ · On-site

Customer Success Manager Location: Chandler, AZ (In-Office) About Soraban Soraban helps accounting firms work smarter by combining automation, AI-powered workflows, and modern tools into one platform.

Cohere Beauty

Customer Success Manager

Phoenix, AZ · On-site

Customer Success Manager The Cohere Beauty Customer Success Manager supports the execution of customer product development programs, partnering closely with Department Leads and cross-functional ...

Socket.dev

Customer Success Manager

Phoenix, AZ · On-site

$90 - $120/hr

The Customer Success Manager will own a portfolio of accounts end-to-end, driving implementation, engagement, ROI, retention, and expansion. You'll serve as the primary relationship holder for your ...

New

ALVARIA

Senior Customer Success Manager

Phoenix, AZ · On-site

Position Overview The Senior Customer Success Manager is a strategic, client-facing role responsible for protecting customer retention, driving successful renewals, and ensuring customers realize ...

Valid8 Financial, Inc.

Customer Success Manager

Phoenix, AZ · On-site

$100 - $150/hr

The Customer Success Manager will own a portfolio of accounts end-to-end, driving implementation, engagement, ROI, retention, and expansion. You'll serve as the primary relationship holder for your ...

New

RIIM

Customer Success Executive

Scottsdale, AZ · On-site

Customer Success Executive Markate.com is a cloud based CRM business owners app which also includes Field Service Management, Sales & Marketing Automation. We are located in Scottsdale Kierland area ...

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Showing results 21-40

All JobsCustomer Success Associate JobsCustomer Success Associate Jobs in Gilbert, AZ

Customer Success Associate information

See Gilbert, AZ salary details

$18.4K

$52.8K

$92.7K

How much do customer success associate jobs pay per year?

As of Aug 20, 2026, the average yearly pay for customer success associate in Gilbert, AZ is $52,822.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,900.00 and $65,300.00 per year, depending on experience, location, and employer.

What is a customer success associate?

A Customer Success Associate is a professional who helps customers achieve their desired outcomes while using a company's products or services. They act as a bridge between the customer and the company, ensuring clients are satisfied, addressing any concerns, and helping resolve issues. Their goal is to foster long-term relationships, encourage product adoption, and reduce customer churn by proactively supporting client needs.

What is a customer success associate?

Customer success associates assist clients with their requests and concerns. Their primary responsibility is to ensure the customer’s satisfaction with their inquiry. As a customer success associate, your job duties may include answering inbound calls from clients, follow up with management about issues that have not been resolved, and in some positions, provide tech support over the phone. You often work with a team, such as the customer relations department. To become a customer success associate, you need a high school diploma and customer service experience, though some employers prefer candidates with an associate or bachelor’s degree.

What are the key skills and qualifications needed to thrive as a customer success associate, and why are they important?

To thrive as a Customer Success Associate, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and proficiency in support ticketing platforms are typically required. Exceptional interpersonal skills, empathy, and adaptability help build trust and foster long-term client relationships. These skills and qualities are vital for ensuring customer satisfaction, retention, and the overall success of both clients and the company.

How does a customer success associate typically interact with other departments to resolve client issues?

As a Customer Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. For complex or technical issues, you may coordinate with the Product or Engineering teams to clarify client needs and relay updates back to customers. This cross-functional teamwork is essential for advocating clients' interests, streamlining communication, and ensuring a seamless customer experience. Building strong internal relationships will help you navigate challenges and deliver outstanding service.

What is the difference between Customer Success Associate vs Customer Support Specialist?

AspectCustomer Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer service or account managementOften a high school diploma or equivalent; customer service experience preferred
Work EnvironmentProactive engagement with clients, focusing on retention and growthReactive support, resolving customer issues and inquiries
Employer & Industry UsageUsed in SaaS, tech, and subscription-based companiesCommon across various industries including tech, retail, and service sectors

The main difference is that Customer Success Associates focus on building long-term relationships and ensuring customer satisfaction to promote retention, while Customer Support Specialists primarily handle immediate customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer journey.

More about Customer Success Associate jobs

What are the most commonly searched types of Customer Success jobs in Gilbert, AZ?

The most popular types of Customer Success jobs in Gilbert, AZ are:

What job categories do people searching Customer Success Associate jobs in Gilbert, AZ look for?

The top searched job categories for Customer Success Associate jobs in Gilbert, AZ are:

What cities near Gilbert, AZ are hiring for Customer Success Associate jobs?

Cities near Gilbert, AZ with the most Customer Success Associate job openings:

Customer Success Associate jobs near you
Infographic showing various Customer Success Associate job openings in Gilbert, AZ as of August 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $52,822 per year, or $25.4 per hour.

Customer Success Lead

Townsquare Interactive

Phoenix, AZ • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 7 days ago

Job description

Customer Success Lead - Townsquare Interactive
Location: In-office role at our downtown Phoenix office
Take the Lead in Customer Success!
Ready to build meaningful, long-term relationships with small business owners? As a Customer Success Lead at Townsquare Interactive, you'll deliver expert service that helps clients maximize their marketing investment. This is your opportunity to partner with clients, drive adoption of our solutions, and showcase the real ROI of our platform-all while building a rewarding career in client success.
Why Townsquare Interactive?
We're on a mission to help small and medium-sized businesses grow and succeed. Our all-in-one business management platform enhances customer flow, while our digital marketing services drive more customers to them-like website design, SEO, social media, and reputation management. We take the stress out of promoting their business so they can focus on what they do best.
Our Competitive Advantage:
  • Training & Development: From day one, you'll receive best-in-class training designed to make you an expert in client success, onboarding, operations, and digital marketing solutions. Development goes beyond onboarding - equipping you with the skills that drive long-term career success.
  • Culture: We hire for character, coachability, and accountability - creating a collaborative, team-first environment where people genuinely support one another. Strong cross-functional partnerships and shared wins create a workplace people enjoy being part of every day.
  • Opportunity & Stability: Established for over a decade yet still operating with a high-growth mindset, this is a ground-floor opportunity within a multi-million-dollar organization. Backed by publicly traded Townsquare Media, we offer the resources, stability, and long-term investment needed to grow your career.
  • Impactful Solutions: Our evolving digital marketing and business management solutions help over 20,000 small and mid-sized businesses grow month after month - allowing you to play a direct role in client onboarding, retention, and long-term success.
  • Giving Back: At Townsquare, YOU Matter. Through hands-on volunteer events, Mission Mondays, and Volunteer Time Off, employees make meaningful community impact while building strong team connections.

What You'll Do:
As a Customer Success Lead, you'll be the trusted partner clients rely on to maximize their marketing investment. You'll deliver high-quality, professional support-driving retention and product adoption by problem solving, educating, and building trust so every client sees clear value in their marketing investment.
Your day-to-day will include:
  • Handling ~10 inbound and 10-15 outbound client calls daily to address questions, provide guidance, and strengthen relationships.
  • Managing a queue of client tickets, including BMP (Business Management Platform) inquiries and minor website edits (text/photos).
  • Focusing on one-call resolution whenever possible while partnering with internal teams like web design and SEO for more complex requests.
  • Build and maintain strong client relationships to drive client retention-proactively uncovering pain points, showing value, addressing cancellation requests with tailored solutions, and ensuring long-term satisfaction and success.
  • Add value to every client interaction by listening, educating, and recommending solutions that drive adoption, maximize ROI, and help clients get the most from their marketing services.
  • Building lasting client relationships to encourage retention, satisfaction, and long-term success.
  • Maintaining accurate, detailed records of all client interactions.

What You'll Bring:
  • Bachelor's Degree (required)
  • Previous customer success or sales experience (preferred)
  • Excellent written and verbal communication skills
  • Strong follow-up and problem-solving abilities
  • High attention to detail and commitment to exceptional service
  • Ability to prioritize and manage multiple responsibilities in a fast-paced environment
  • A proactive approach with the confidence to create strong client partnerships

What's In It for You?
  • Competitive base salary + bonus program
  • 3 weeks PTO + 9 paid holidays (including 2 personal days)
  • Volunteer Time Off-give back to your community
  • Health, Dental, Vision, and Pet Insurance
  • 401(k) with company match + Employee Stock Purchase Plan
  • Company-provided laptop
  • Comprehensive training program to help you master your craft
  • Clear paths for advancement-grow your career right here

Build Long-Term Success Here!
This role provides the opportunity to build a meaningful career in client success at a leading digital marketing and SaaS company. You'll gain hands-on experience supporting our clients and driving their success-setting the stage for growth into advanced account management, strategy, and leadership roles. If you're ready to learn, grow, and make an impact from day one, we encourage you to apply!
TOWNSQUARE MEDIA BROADCASTING, LLC MAINTAINS A DRUG-FREE WORKPLACE AND IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. APPLICANTS MUST BE ELIGIBLE TO WORK IN THE U.S.
Townsquare Media provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Townsquare Media complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Townsquare Media expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Townsquare Media's employees to perform their job duties may result in discipline up to and including discharge.

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