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Customer Success Associate Jobs in Tempe, AZ (NOW HIRING)

Fullbay

Customer Success Associate

Phoenix, AZ · On-site

$55K - $66K/yr

Customer Success Associate (CSA) About Us At Fullbay, our mission is simple - to create safer roads for our families and yours. As leaders in the heavy-duty repair industry, we power shops with ...

Fullbay

Customer Success Associate

Phoenix, AZ

Customer Success Associate (CSA) About Us At Fullbay, our mission is simple - to create safer roads for our families and yours. As leaders in the heavy-duty repair industry, we power shops with ...

Fullbay

Customer Success Associate

Phoenix, AZ · Remote

$55K - $66K/yr

Customer Success Associate (CSA) About Us At Fullbay, our mission is simple -- to create safer roads for our families and yours. As leaders in the heavy-duty repair industry, we power shops with ...

Fullbay

Customer Success Associate

Phoenix, AZ · On-site

Customer Success Associate (CSA) About Us At Fullbay, our mission is simple - to create safer roads for our families and yours. As leaders in the heavy-duty repair industry, we power shops with ...

Versaterm

Director, Customer Success

Mesa, AZ · On-site

The Role The Director of Customer Success leads the post-sale customer lifecycle across all customer segments, ensuring customers realize measurable value, adopt solutions effectively, and renew and ...

LocalWork

Customer Success Specialist

Chandler, AZ · On-site

$55K - $70K/yr

Our Customer Success Specialist plays a pivotal role in enhancing our client's experiences and ensuring their success using our platform. This opportunity is perfect for individuals passionate about ...

Versaterm

Director, Customer Success

Mesa, AZ · On-site

The Role The Director of Customer Success leads the post-sale customer lifecycle across all customer segments, ensuring customers realize measurable value, adopt solutions effectively, and renew and ...

1Valet

Customer Success Specialist

Phoenix, AZ · On-site +1

Customer Success Specialist Location: Phoenix, Arizona. USA Reports to: Director Operations, USA About 1Valet 1Valet is a Canadian technology company transforming the way people interact with their ...

1VALET

Customer Success Specialist

Phoenix, AZ · On-site

Customer Success Specialist Location: Phoenix, Arizona. USA Reports to: Director Operations, USA About 1Valet 1Valet is a Canadian technology company transforming the way people interact with their ...

1Valet

Customer Success Specialist

Phoenix, AZ · On-site

$60K/yr

Customer Success Specialist Location: Phoenix, Arizona. USA Reports to: Director Operations, USA About 1Valet 1Valet is a Canadian technology company transforming the way people interact with their ...

1Valet

Customer Success Specialist

Phoenix, AZ · Remote

Job Title : Customer Success Specialist Location : Phoenix, Arizona. USA Reports to : Director Operations, USA About 1Valet 1Valet is a Canadian technology company transforming the way people ...

1stMILE

Customer Success Specialist

Goodyear, AZ · On-site

$20.81 - $26.63/hr

Customer Success Specialist Who is 1stMILE? At 1stMILE, we're more than a software company. We're a leading FinTech provider helping automotive repair and tire shops improve profitability, operations ...

New

Melio

Customer Success Manager

Phoenix, AZ · Remote

Customer Success Manager Location: Remote (required to live in one of the following states: AZ, CO, FL, GA, IL, MI, MN, NY, NC, TX, UT,VT) Qualifications: * 3+ years of experience in Customer Success ...

1stMILE LLC

Customer Success Specialist

Goodyear, AZ · On-site

$20.81 - $26.63/hr

Customer Success Specialist Who is 1stMILE? At 1stMILE, we're more than a software company. We're a leading FinTech provider helping automotive repair and tire shops improve profitability, operations ...

New

1st-Mile

Customer Success Specialist

Goodyear, AZ · On-site

Customer Success Specialist Who is 1stMILE? At 1stMILE, we're more than a software company. We're a leading FinTech provider helping automotive repair and tire shops improve profitability, operations ...

New

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All JobsCustomer Success Associate JobsCustomer Success Associate Jobs in Tempe, AZ

Customer Success Associate information

See Tempe, AZ salary details

$18.1K

$51.8K

$91K

How much do customer success associate jobs pay per year?

As of Aug 21, 2026, the average yearly pay for customer success associate in Tempe, AZ is $51,845.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,200.00 and $64,100.00 per year, depending on experience, location, and employer.

What is a customer success associate?

A Customer Success Associate is a professional who helps customers achieve their desired outcomes while using a company's products or services. They act as a bridge between the customer and the company, ensuring clients are satisfied, addressing any concerns, and helping resolve issues. Their goal is to foster long-term relationships, encourage product adoption, and reduce customer churn by proactively supporting client needs.

What is a customer success associate?

Customer success associates assist clients with their requests and concerns. Their primary responsibility is to ensure the customer’s satisfaction with their inquiry. As a customer success associate, your job duties may include answering inbound calls from clients, follow up with management about issues that have not been resolved, and in some positions, provide tech support over the phone. You often work with a team, such as the customer relations department. To become a customer success associate, you need a high school diploma and customer service experience, though some employers prefer candidates with an associate or bachelor’s degree.

What are the key skills and qualifications needed to thrive as a customer success associate, and why are they important?

To thrive as a Customer Success Associate, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and proficiency in support ticketing platforms are typically required. Exceptional interpersonal skills, empathy, and adaptability help build trust and foster long-term client relationships. These skills and qualities are vital for ensuring customer satisfaction, retention, and the overall success of both clients and the company.

How does a customer success associate typically interact with other departments to resolve client issues?

As a Customer Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. For complex or technical issues, you may coordinate with the Product or Engineering teams to clarify client needs and relay updates back to customers. This cross-functional teamwork is essential for advocating clients' interests, streamlining communication, and ensuring a seamless customer experience. Building strong internal relationships will help you navigate challenges and deliver outstanding service.

What is the difference between Customer Success Associate vs Customer Support Specialist?

AspectCustomer Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer service or account managementOften a high school diploma or equivalent; customer service experience preferred
Work EnvironmentProactive engagement with clients, focusing on retention and growthReactive support, resolving customer issues and inquiries
Employer & Industry UsageUsed in SaaS, tech, and subscription-based companiesCommon across various industries including tech, retail, and service sectors

The main difference is that Customer Success Associates focus on building long-term relationships and ensuring customer satisfaction to promote retention, while Customer Support Specialists primarily handle immediate customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer journey.

More about Customer Success Associate jobs

What are the most commonly searched types of Customer Success jobs in Tempe, AZ?

The most popular types of Customer Success jobs in Tempe, AZ are:

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For Customer Success Associate jobs in Tempe, AZ, the most frequently searched job titles are:

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The top searched job categories for Customer Success Associate jobs in Tempe, AZ are:

What cities near Tempe, AZ are hiring for Customer Success Associate jobs?

Cities near Tempe, AZ with the most Customer Success Associate job openings:

Customer Success Associate jobs near you
Infographic showing various Customer Success Associate job openings in Tempe, AZ as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $51,845 per year, or $24.9 per hour.

Customer Success Associate

Fullbay

Phoenix, AZ • On-site

$55K - $66K/yr

Full-time

Posted 29 days ago

Job description

Customer Success Associate (CSA)
About Us
At Fullbay, our mission is simple - to create safer roads for our families and yours. As leaders in the heavy-duty repair industry, we power shops with technology that helps them run smarter and more efficiently. As an AI-First company, we invite artificial intelligence to eliminate friction, spark innovation, and drive efficiencies in every conversation - for our teams and our customers.
Position Overview
The Customer Success Associate (CSA) supports and retains our low-touch customer segments by strategically managing a broad portfolio of customers to drive product adoption, proactively identify and mitigate churn risks, and support renewal outcomes-primarily through data-driven workflows, lifecycle playbooks, and targeted outreach that requires independent judgment and discretion on matters of significance.
Primary Duties & Responsibilities:
  • Strategically manage retention outcomes across a pooled portfolio of small to mid-size customers using independent evaluation and prioritization of customer needs.
  • Analyze customer health and usage signals and autonomously execute targeted outreach strategies based on key behavioral triggers and disengagement indicators.
  • Analyze, address, and proactively combat customer cancellations by identifying root causes, evaluating disengagement patterns, and developing and executing re-engagement strategies using independent judgment.
  • Lead 1:many virtual engagement sessions (e.g., Office Hours, Q&A, training events) to proactively drive customer value at scale, tailoring content to audience needs.
  • Collaborate cross-functionally with the Digital Success team to design, inform, and execute lifecycle campaigns and customer engagement journeys using strategic insight.
  • Apply sound judgment in escalating and routing customer concerns requiring deeper support, using discretion to determine level of intervention.
  • Provide consultative support to customers navigating training resources and advanced product functionality, evaluating customer context to recommend optimal solutions.
  • Track and document customer interactions and business outcomes in CRM and CS tooling (e.g., Salesforce, ChurnZero), and leverage insights to inform strategy.
  • Identify and communicate churn risks, product feedback, success stories, and strategic insights with internal stakeholders to influence lifecycle and retention planning.
  • Contribute to a culture of continuous improvement by independently identifying and reporting systemic product or process issues, adoption challenges, and cancellation trends.
  • Design and test targeted customer campaigns, evaluating effectiveness and using judgment to refine messaging, timing, and delivery strategies.
  • Develop and tailor live demo content and training agendas based on customer segment needs and product adoption trends.
  • Performs other duties as assigned

Minimum Education & Work Experience:
  • 2+ years in Customer Success, Account Management, Support, or related roles (preferably in B2B SaaS).

Key Skills and Qualifications:
  • Passion for delivering exceptional customer experiences and a proactive, consultative approach to problem-solving.
  • Strong communication and relationship-building skills across multiple channels (phone, email, chat, and written correspondence).
  • Experience navigating and leveraging CRM and customer systems (Salesforce, Gainsight, Zendesk, etc.).
  • Demonstrated ability to prioritize, manage time effectively, and work independently across multiple accounts and internal stakeholders.
  • High emotional intelligence with the ability to balance empathy and assertiveness in customer interactions.
  • Familiarity with subscription-based business models and interpretation of customer health metrics is a plus.

Physical Demands and Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Regularly required to sit at a desk in front of a computer and use hands to finger, handle, or feel objects, tools, or controls (including a computer keyboard and operating a telephone), lift and/or move up to 10 pounds.
  • Frequently requires the use of hands and arms for reaching, as well as the ability to walk and communicate effectively through speaking and listening.
  • Specific vision abilities required by this position include close vision, color vision, and the ability to adjust focus.
  • Noise level in the work environment is usually moderate.
  • Type on a computer keyboard and look at a computer monitor, and operate a cell phone or a computer-based phone.

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