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Customer Success Associate Jobs in Draper, UT (NOW HIRING)

Telarus

Customer Success Team Member

Sandy, UT · Remote

We're Growing Our Customer Success Team! We're excited to announce two internal opportunities within the Customer Success department. If you're passionate about delivering exceptional customer ...

Everpure LLC

Customer Success Manager

Lehi, UT · On-site

$82K - $171K/yr

THE ROLE As a Customer Success Manager (CSM) at Everpure , you will act as a trusted strategic advisor, driving value realization and adoption across our as-a-Service subscription portfolio-including ...

GoodLeap

Director of Customer Success

Salt Lake City, UT · Remote

$150K - $220K/yr

Director of Customer Success The Director of Customer Success will play a key leadership role in ensuring GoodLeap's partners and customers achieve long-term success with our financing platform and ...

Red Hat

Customer Success Executive 3

Salt Lake City, UT · On-site

$132K - $211K/yr

As a Customer Success Executive, your ultimate goal will be to cultivate solid customer ... Spread across 40+ countries, our associates work flexibly across work environments, from in-office ...

Canals

Customer Success Manager

Lehi, UT · Remote

The Role We're hiring a Customer Success Manager to help our customers scale successfully on Canals. Our customers rely on our platform to automate their most critical workflows -- and we're growing ...

iCIMS

Customer Success Manager

Salt Lake City, UT · On-site

$70K - $80K/yr

Using Gainsight and analytics, you'll build success plans aligned to customer goals, manage health and risk, and partner with Account Management to support renewals and expansion. You'll serve as the ...

Energy Exemplar

VP Customer Success

Salt Lake City, UT · On-site

VP Customer Success Salt Lake City, Utah, United States In an era where the world is rapidly advancing towards a cleaner future through decarbonization, Energy Exemplar's mission lies in 'Empowering ...

Pear VC

Customer Success Manager - Piston

Lehi, UT · On-site

Customer Success Manager What you will be doing: * Onboard & Activate New Customers: Guide new customers through implementation and setup to ensure fast time-to-value and a smooth transition from ...

PEAR

Customer Success Manager - Piston

Lehi, UT · On-site

Customer Success Manager What you will be doing: * Onboard & Activate New Customers: Guide new customers through implementation and setup to ensure fast time-to-value and a smooth transition from ...

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Showing results 41-60

All JobsCustomer Success Associate JobsCustomer Success Associate Jobs in Draper, UT

Customer Success Associate information

See Draper, UT salary details

$17.3K

$49.5K

$86.9K

How much do customer success associate jobs pay per year?

As of Aug 11, 2026, the average yearly pay for customer success associate in Draper, UT is $49,538.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,500.00 and $61,200.00 per year, depending on experience, location, and employer.

What is a customer success associate?

A Customer Success Associate is a professional who helps customers achieve their desired outcomes while using a company's products or services. They act as a bridge between the customer and the company, ensuring clients are satisfied, addressing any concerns, and helping resolve issues. Their goal is to foster long-term relationships, encourage product adoption, and reduce customer churn by proactively supporting client needs.

What is the difference between Customer Success Associate vs Customer Support Specialist?

AspectCustomer Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer service or account managementOften a high school diploma or equivalent; customer service experience preferred
Work EnvironmentProactive engagement with clients, focusing on retention and growthReactive support, resolving customer issues and inquiries
Employer & Industry UsageUsed in SaaS, tech, and subscription-based companiesCommon across various industries including tech, retail, and service sectors

The main difference is that Customer Success Associates focus on building long-term relationships and ensuring customer satisfaction to promote retention, while Customer Support Specialists primarily handle immediate customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer journey.

What are the key skills and qualifications needed to thrive as a customer success associate, and why are they important?

To thrive as a Customer Success Associate, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and proficiency in support ticketing platforms are typically required. Exceptional interpersonal skills, empathy, and adaptability help build trust and foster long-term client relationships. These skills and qualities are vital for ensuring customer satisfaction, retention, and the overall success of both clients and the company.

How does a customer success associate typically interact with other departments to resolve client issues?

As a Customer Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. For complex or technical issues, you may coordinate with the Product or Engineering teams to clarify client needs and relay updates back to customers. This cross-functional teamwork is essential for advocating clients' interests, streamlining communication, and ensuring a seamless customer experience. Building strong internal relationships will help you navigate challenges and deliver outstanding service.

What is a customer success associate?

Customer success associates assist clients with their requests and concerns. Their primary responsibility is to ensure the customer’s satisfaction with their inquiry. As a customer success associate, your job duties may include answering inbound calls from clients, follow up with management about issues that have not been resolved, and in some positions, provide tech support over the phone. You often work with a team, such as the customer relations department. To become a customer success associate, you need a high school diploma and customer service experience, though some employers prefer candidates with an associate or bachelor’s degree.

More about Customer Success Associate jobs
What are the most commonly searched types of Customer Success jobs in Draper, UT? The most popular types of Customer Success jobs in Draper, UT are:
What job categories do people searching Customer Success Associate jobs in Draper, UT look for? The top searched job categories for Customer Success Associate jobs in Draper, UT are:
What cities near Draper, UT are hiring for Customer Success Associate jobs? Cities near Draper, UT with the most Customer Success Associate job openings:
Customer Success Associate jobs near you
Infographic showing various Customer Success Associate job openings in Draper, UT as of August 2026, with employment types broken down into 93% Full Time, and 7% Part Time. Highlights an 73% In-person, and 27% Remote job distribution, with an average salary of $49,538 per year, or $23.8 per hour.

Customer Success Representative

Fidelity Fulfilment

Salt Lake City, UT • On-site

$18/hr

Other

Medical, Dental, Vision, PTO

Posted 14 days ago

Job description

We are Fidelity Fulfilment

Fidelity Fulfilment is a leader in high-quality and complex fulfilment and logistics solutions, dedicated to delivering exceptional service to our clients. We specialize in efficient, innovative, and reliable warehousing and distribution, ensuring products reach their destination quickly and accurately. Our team takes pride in upholding our core values of:


  • Quality – We maintain the highest standards in everything we do.
  • Innovation – We embrace new ideas and technologies to enhance our processes.
  • Respect – We value and support each other, fostering a positive work environment.
  • Versatility – We adapt to challenges with agility and efficiency.


Role Summary

The Customer Success Specialist plays a critical role in ensuring smooth, compliant, and on-time deliveries for our business customers. This position manages inbound and outbound freight while serving as a key liaison between internal teams, clients, carriers, and retail partners. If you enjoy problem-solving, logistics coordination, and working in a fast-paced B2B environment, this role offers real ownership and impact.


Key Responsibilities

  • Customer Success & Shipping
    • Coordinate freight shipments to align with customer requirements and retailer guidance on routing, labeling and delivery.
    • Schedule and track shipments while minimizing delays while ensuring communication with partners on delivery success.
    • Act as the primary trusted point of contact for clients, carriers and freight partners regarding shipment status, delivery concerns, and logistics questions
    • Provide timely, clear communication to deliver a consistent and positive client experience
    • Support new client onboarding by aligning shipping processes and expectations
    • Manage routing requests, ASNs, delivery appointments, and chargeback prevention efforts
  • Cross-Functional Collaboration
    • Work closely with warehouse operations, inventory control, and internal customer service teams
    • Ensure shipping documentation is accurate and complete, including BOLs, packing lists, and confirmations
    • Actively contribute to process improvements that increase efficiency and reduce errors
  • Reporting & Administration
    • Track freight performance, delivery accuracy, and service metrics
    • Maintain accurate shipment records within internal systems
    • Identify trends related to delays, damages, or carrier performance and escalate when necessary


What You'll Bring

  • Proven experience in logistics, transportation, or supply chain support
  • Experience using Warehouse management Systems (WMS) and Transportation Management Systems (TMS
  • Ability to manage multiple priorities in a deadline-driven environment
  • Customer-centric with excellent communication and problem solving skills 
  • Comfortable working in a fast-paced, operational environment
  • Proactive mindset with high attention to detail and accuracy


Details of our benefits

  • $18.00 per hour
  • Paid PTO
  • Health, Dental and Vision insurance
  • Company discounts
  • Access to free employee assistance, providing you with confidential support and guidance 24/7


What We Offer

Opportunities for career growth in a fast-moving company.
A supportive and inclusive team culture.
The chance to make a meaningful impact in a growing business.