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Customer Success Associate Jobs in Detroit, MI (NOW HIRING)

SpotOn

Client Success Partner

Royal Oak, MI · On-site

$55K - $79K/yr

Previous Experience * 2 - 5 years of professional experience in customer success or related roles. * Experience in fintech or SaaS environments preferred. Education / Professional Training * Bachelor ...

Brkthru

Director of Client Success

Southfield, MI · On-site

$80K - $120K/yr

Our campaigns reach customers on digital devices such as smartphones, tablets, computers and ... The Director of Client Success (CSD) reports to the Regional Director (RD) of Client Success.

Navari

Client Success Specialist

Royal Oak, MI · On-site

Full Remote - FL, IL, KS, MI, OH, PA, TX, UT, WI only POSITION SUMMARY The Client Success ... The CSS will provide excellent customer service associated with all inbound internal and external ...

SpotOn: Sales

Client Success Partner

Royal Oak, MI · On-site

$55K - $79K/yr

Previous Experience * 2 - 5 years of professional experience in customer success or related roles. * Experience in fintech or SaaS environments preferred. Education / Professional Training * Bachelor ...

TRIARQ Health

RCM Client Success Manager

Royal Oak, MI · On-site

The RCM Client Success Manager is responsible for managing and maintaining strong relationships ... Primary ownership and accountability for customer satisfaction within assigned accounts. * Build ...

University of Michigan

Success Coach

Ann Arbor, MI · On-site

$28.85 - $31.25/hr

You will report to the Associate Director of OAMI. You will work a hybrid role in Ann Arbor. What ... via CRM tools A successful candidate must be able to establish a respectful environment for a ...

Customer Service

Be Seen First

Servicing - Customer Advocate

Detroit, MI · On-site

$16 - $22.85/hr

Associate's or Bachelor's degree in Business, Finance, or a related field. * Experience with Loss ... success, including: * Competitive salary * Medical, dental, and vision insurance * Company-paid ...

Customer Service

Be Seen First

Servicing - Customer Advocate

Detroit, MI · On-site

$16 - $22.85/hr

Associate's or Bachelor's degree in Business, Finance, or a related field. * Experience with Loss ... success, including: * Competitive salary * Medical, dental, and vision insurance * Company-paid ...

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Showing results 41-60

All JobsCustomer Success Associate JobsCustomer Success Associate Jobs in Detroit, MI

Customer Success Associate information

See Detroit, MI salary details

$18.3K

$52.5K

$92.1K

How much do customer success associate jobs pay per year?

As of Sep 3, 2026, the average yearly pay for customer success associate in Detroit, MI is $52,459.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,600.00 and $64,800.00 per year, depending on experience, location, and employer.

What is a customer success associate?

A Customer Success Associate is a professional who helps customers achieve their desired outcomes while using a company's products or services. They act as a bridge between the customer and the company, ensuring clients are satisfied, addressing any concerns, and helping resolve issues. Their goal is to foster long-term relationships, encourage product adoption, and reduce customer churn by proactively supporting client needs.

What is a customer success associate?

Customer success associates assist clients with their requests and concerns. Their primary responsibility is to ensure the customer’s satisfaction with their inquiry. As a customer success associate, your job duties may include answering inbound calls from clients, follow up with management about issues that have not been resolved, and in some positions, provide tech support over the phone. You often work with a team, such as the customer relations department. To become a customer success associate, you need a high school diploma and customer service experience, though some employers prefer candidates with an associate or bachelor’s degree.

What are the key skills and qualifications needed to thrive as a customer success associate, and why are they important?

To thrive as a Customer Success Associate, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and proficiency in support ticketing platforms are typically required. Exceptional interpersonal skills, empathy, and adaptability help build trust and foster long-term client relationships. These skills and qualities are vital for ensuring customer satisfaction, retention, and the overall success of both clients and the company.

How does a customer success associate typically interact with other departments to resolve client issues?

As a Customer Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. For complex or technical issues, you may coordinate with the Product or Engineering teams to clarify client needs and relay updates back to customers. This cross-functional teamwork is essential for advocating clients' interests, streamlining communication, and ensuring a seamless customer experience. Building strong internal relationships will help you navigate challenges and deliver outstanding service.

What is the difference between Customer Success Associate vs Customer Support Specialist?

AspectCustomer Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer service or account managementOften a high school diploma or equivalent; customer service experience preferred
Work EnvironmentProactive engagement with clients, focusing on retention and growthReactive support, resolving customer issues and inquiries
Employer & Industry UsageUsed in SaaS, tech, and subscription-based companiesCommon across various industries including tech, retail, and service sectors

The main difference is that Customer Success Associates focus on building long-term relationships and ensuring customer satisfaction to promote retention, while Customer Support Specialists primarily handle immediate customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer journey.

More about Customer Success Associate jobs

What are the most commonly searched types of Customer Success jobs in Detroit, MI?

The most popular types of Customer Success jobs in Detroit, MI are:

What are popular job titles related to Customer Success Associate jobs in Detroit, MI?

For Customer Success Associate jobs in Detroit, MI, the most frequently searched job titles are:

What job categories do people searching Customer Success Associate jobs in Detroit, MI look for?

The top searched job categories for Customer Success Associate jobs in Detroit, MI are:

What cities near Detroit, MI are hiring for Customer Success Associate jobs?

Cities near Detroit, MI with the most Customer Success Associate job openings:

Customer Success Associate jobs near you
Infographic showing various Customer Success Associate job openings in Detroit, MI as of August 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $52,459 per year, or $25.2 per hour.

Client Success Manager

Entrega Systems Group Inc

Troy, MI • On-site

Full-time

Re-posted 27 days ago

Key responsibilities

  • Advise and consult Dealers on OEM's digital retailing software applications and sales processes.

  • Drive Dealer engagement and utilization of digital retailing platforms through training and platform benefits.

  • Build and maintain strong relationships with Dealers through on-site or virtual meetings.

Job description

Job Type
Full-time
Description
Entrega, founded in 2001 and headquartered in Troy, Michigan, is a global business-to-business Technology Services and Solutions Company. Our team of professionals use their expertise and experience to deliver superior results for our clients that address their most important business challenges.
Job Position Summary:
The Client Success Manager is an automotive expert. They will leverage their expertise managing an assigned list of Dealers through delivering customized sales process consultation, best practice training and overall automotive and consumer behavior insights. They are expected to manage the role expectations while meeting all required project and Dealer interaction milestones efficiently and independently.
Responsibilities and Duties:
  • Sales Consultation - This role advises and consults Dealers regarding OEM's proprietary digital retailing software applications as well as general sales process and current consumer behaviors. This role is expected to know how to customize and leverage digital retailing applications with current consumer behaviors to enhance the Dealer's sales process. The Client Success Manager will drive Dealer engagement and utilization with OEM's proprietary software through best practice training and platform benefits.
  • Industry Expertise - They are always students, continuously learning about current automotive retail industry trends. The Client Success Manager makes it their mission to understand current automotive consumer behavior, and how that behavior impacts Dealers with their sales process. The Client Success Manager is also expected to share what information they are learning and consuming regarding the automotive retail industry with the Manager of Digital Retail Field Advisors and other Entrega/Automotive Retail Solutions Leadership in an effort to assist with constant process improvement.
  • Relationship Management - To achieve strong relationships with Dealers, the Client Success Manager must approach the relationship with a sense of urgency, empathy, and value. The Client Success Manager will be on-site at their Dealer's location or at times conducting meetings virtually.
  • Additional Responsibilities - Perform other tasks and duties as required to support and contribute to the overall success of the organization.

Requirements
  • Ability to work independently as well as in a team environment.
  • Comfortability working under pressure or strict deadlines.
  • Demonstrated ability to solve problems and formulate recommendations.
  • Passion for learning and personal growth.
  • Possess organizational and prioritization skills.
  • Self-starter with a high degree of integrity, and professionalism.

Education and Experience:
  • Bachelor's degree preferred.
  • 5+ years automotive experience required in either a sales, account management or people management capacity.
  • 3+ years Dealership experience preferred within variable operations.
  • Expert understanding of the Dealership business model.
  • Expert understanding of digital marketing and online consumer behavior within the automotive industry.

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