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Customer Success Associate Jobs in Chelsea, MA (NOW HIRING)

MagicOrange

Customer Success Manager

Dedham, MA · On-site

The Customer Success Manager will be a key member of MagicOrange's Customer Success team, reporting directly to the VP, Customer Success. The role is responsible for leading multiple client ...

EverQuote

Manager, Customer Success

Cambridge, MA · On-site

Manager, Customer Success Location: Cambridge, MA / Hybrid (This role requires working in-office 3 days per week: Tuesday, Wednesday, and Thursday.) About us: EverQuote is a leading AI-powered growth ...

Threat Stack by F5

Customer Success Manager

Boston, MA · On-site

Customer Success Manager Threat Stack is in the exciting business of protecting the cloud-based businesses and applications you use every day. Do you use apps to get things done in your day-to-day ...

Nasuni

Customer Success Manager

Boston, MA · On-site

Customer Success Manager Location: Boston Seaport: 3 Days onsite, 2 days remote. About Nasuni: Nasuni delivers a unified data platform for enterprises facing an explosion of unstructured data ...

MagicOrange

Customer Success Manager

Dedham, MA · On-site

The Customer Success Manager will be a key member of MagicOrange's Customer Success team, reporting directly to the VP, Customer Success. The role is responsible for leading multiple client ...

Layer Health

Customer Success Manager

Boston, MA · On-site

$140K - $160K/yr

Customer Success Manager Boston or NYC Layer Health was founded in 2023 by leading machine learning researchers from MIT and Harvard Medical School. We are building an AI layer that can accurately ...

Monaire

Customer Success Manager

Somerville, MA · On-site

ROLE OVERVIEW Monaire is seeking an Enterprise Customer Success Manager to own the post-sale success of our largest and most strategic customers. This role is responsible for customer retention ...

Black Kite

Customer Success Manager

Boston, MA · On-site

$90K - $110K/yr

THE OPPORTUNITY Black Kite is seeking a dynamic Customer Success professional responsible for managing accounts by allocating appropriate time to high-priority goals, requirements, and expansion ...

Veracode

Customer Success Manager

Burlington, MA · On-site

The Customer Success Manager (CSM) is responsible for building and maintaining strong relationships within assigned accounts ensuring high levels of customer satisfaction and recognition of ROI ...

Pryzm

Scaled Customer Success

Boston, MA · On-site

The Role We're looking for an early Customer Success leader to help build and scale Pryzm's post-sale organization. This is not a traditional CSM role. You won't simply manage accounts or run check ...

MongoDB

Customer Success Manager

Boston, MA · On-site

Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers ...

Cyxtera

Customer Success Manager

Waltham, MA · Hybrid

Customer Success activities include ongoing management and oversight of our customers: on-boarding, daily support, product adoption, advocacy, and retention resulting in long term customer ...

Informa

Customer Success Manager

Auburndale, MA · On-site

$64K - $71K/yr

Customer Success Manager Do you want to develop your career and make an impact in the fast-growth, fast-moving B2B technology space? At Informa TechTarget, you'll collaborate and grow alongside some ...

MongoDB

Customer Success Manager

Boston, MA

Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers ...

Level Data LLC

Customer Success Manager

Boston, MA · Remote

$70K - $80K/yr

If so, Level Data invites you to join our team as a Customer Success Manager. We're on a mission to empower educators with trustworthy data, allowing educational leaders to focus on what truly ...

LNS Research

Customer Success Manager

Cambridge, MA · On-site

We are seeking an Customer Success Manager to join our Salesdepartment. We offer a 100% remote work environment, an outstanding benefits package, and a team of personable and professional colleagues ...

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Showing results 41-60

All JobsCustomer Success Associate JobsCustomer Success Associate Jobs in Chelsea, MA

Customer Success Associate information

See Chelsea, MA salary details

$20.1K

$57.6K

$101.1K

How much do customer success associate jobs pay per year?

As of Aug 11, 2026, the average yearly pay for customer success associate in Chelsea, MA is $57,581.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,300.00 and $71,200.00 per year, depending on experience, location, and employer.

What is a customer success associate?

A Customer Success Associate is a professional who helps customers achieve their desired outcomes while using a company's products or services. They act as a bridge between the customer and the company, ensuring clients are satisfied, addressing any concerns, and helping resolve issues. Their goal is to foster long-term relationships, encourage product adoption, and reduce customer churn by proactively supporting client needs.

What is the difference between Customer Success Associate vs Customer Support Specialist?

AspectCustomer Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer service or account managementOften a high school diploma or equivalent; customer service experience preferred
Work EnvironmentProactive engagement with clients, focusing on retention and growthReactive support, resolving customer issues and inquiries
Employer & Industry UsageUsed in SaaS, tech, and subscription-based companiesCommon across various industries including tech, retail, and service sectors

The main difference is that Customer Success Associates focus on building long-term relationships and ensuring customer satisfaction to promote retention, while Customer Support Specialists primarily handle immediate customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer journey.

What are the key skills and qualifications needed to thrive as a customer success associate, and why are they important?

To thrive as a Customer Success Associate, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and proficiency in support ticketing platforms are typically required. Exceptional interpersonal skills, empathy, and adaptability help build trust and foster long-term client relationships. These skills and qualities are vital for ensuring customer satisfaction, retention, and the overall success of both clients and the company.

How does a customer success associate typically interact with other departments to resolve client issues?

As a Customer Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. For complex or technical issues, you may coordinate with the Product or Engineering teams to clarify client needs and relay updates back to customers. This cross-functional teamwork is essential for advocating clients' interests, streamlining communication, and ensuring a seamless customer experience. Building strong internal relationships will help you navigate challenges and deliver outstanding service.

What is a customer success associate?

Customer success associates assist clients with their requests and concerns. Their primary responsibility is to ensure the customer’s satisfaction with their inquiry. As a customer success associate, your job duties may include answering inbound calls from clients, follow up with management about issues that have not been resolved, and in some positions, provide tech support over the phone. You often work with a team, such as the customer relations department. To become a customer success associate, you need a high school diploma and customer service experience, though some employers prefer candidates with an associate or bachelor’s degree.

More about Customer Success Associate jobs
What are the most commonly searched types of Customer Success jobs in Chelsea, MA? The most popular types of Customer Success jobs in Chelsea, MA are:
What job categories do people searching Customer Success Associate jobs in Chelsea, MA look for? The top searched job categories for Customer Success Associate jobs in Chelsea, MA are:
What cities near Chelsea, MA are hiring for Customer Success Associate jobs? Cities near Chelsea, MA with the most Customer Success Associate job openings:
Customer Success Associate jobs near you
Infographic showing various Customer Success Associate job openings in Chelsea, MA as of August 2026, with employment types broken down into 93% Full Time, and 7% Part Time. Highlights an 73% In-person, and 27% Remote job distribution, with an average salary of $57,581 per year, or $27.7 per hour.

Customer Success Manager

Magic Orange Pty Limited

Dedham, MA • On-site

Contractor

Posted 8 days ago

Job description

MagicOrange is a globally recognized leader in the IT Financial Management Software market, as acknowledged by Gartner and Forrester. With customers and a strong presence on four continents, we are a Software as a Service (SaaS) provider in a high growth phase. Our mission is to empower individuals and organizations, making them more valuable through our innovative software solutions.
Location - "Boston or NYC Metro Area (Hybrid) - Remote considered for strong candidates"
Term - 6-month contract, with potential for hire.
Position Summary:
The Customer Success Manager will be a key member of MagicOrange's Customer Success team, reporting directly to the VP, Customer Success. The role is responsible for leading multiple client implementations within the financial services sector, including banking, insurance, and asset management. This role combines deep technical expertise in cost accounting and IT Financial Management (ITFM) with strong consulting skills, allowing the incumbent to guide clients through complex transformations, provide strategic insights, and deliver measurable business value.
The Customer Success Manager will act as a trusted advisor to senior stakeholders, performing advanced data analysis to uncover cost and value insights, presenting recommendations, and ensuring clients achieve maximum ROI from the MagicOrange platform. The role requires managing multiple clients simultaneously, mentoring junior consultants, and collaborating across teams to drive adoption, client satisfaction, and long-term success.
This is a high-impact, client-facing role where success is measured not only by project delivery but by the ability to foster trusted relationships, demonstrate analytical insight, and contribute to the growth and capability of the Customer Success team.
Key Responsibilities:
Client Delivery and Implementation
  • Lead end-to-end client implementations, ensuring projects are delivered on time, on budget, and to the highest standard.
  • Manage multiple client accounts simultaneously, balancing priorities and delivering consistent, high-quality outcomes across all engagements.
  • Apply strategic thinking, project leadership, and advanced analytical skills to guide clients through large-scale ITFM/TBM transformations.
  • Support post-implementation activities, ensuring clients achieve ongoing business value and ROI from the solution.

Data Analysis and Value Insights
  • Perform detailed data analysis to provide insights into IT costs, consumption, and value, enabling clients to make informed, strategic decisions.
  • Develop and present financial and operational dashboards, reports, and recommendations that demonstrate measurable business impact.
  • Continuously gather client feedback to inform product improvements, service offerings, and best practices.

Stakeholder Engagement and Advisory
  • Engage senior stakeholders, understand their business drivers, and align solutions to deliver tangible value.
  • Act as a trusted advisor, proactively identifying opportunities to drive client success and adoption of the MagicOrange platform.
  • Serve as a point of escalation for complex client issues, providing strategic guidance and problem resolution.

Team Collaboration and Mentorship
  • Collaborate closely with the Customer Success team to track client progress, escalate issues, and provide actionable insights.
  • Mentor and coach junior consultants, contributing to the growth of the team's delivery capability.
  • Facilitate workshops, trainings, and knowledge transfer sessions to empower client teams.

Skills and Requirements:
Qualifications
  • A relevant tertiary qualification in Finance, Accounting, Business, IT, or a related field.
  • A professional accounting or finance qualification (e.g. CIMA, ACCA, CA) is advantageous but not essential.
  • Several years of relevant experience in a consulting, customer success, or client-facing delivery role, ideally within financial services or a SaaS environment.

Essential Skills
  • Strong technical knowledge of cost accounting principles and IT Financial Management (ITFM) or Technology Business Management (TBM) frameworks.
  • Proven consulting skills, with the ability to lead client-facing engagements and manage complex transformation projects.
  • Advanced data analysis capability, with the ability to translate complex data sets into clear, actionable business insights.
  • Strong stakeholder management skills, with experience engaging senior leaders across finance, IT, and operations.
  • Excellent communication and presentation skills, able to convey technical findings to both technical and non-technical audiences.
  • Strong organisational skills, with the ability to manage multiple concurrent client engagements without compromising quality.

Desirable Skills
  • Experience within financial services (banking, insurance, or asset management).
  • Prior experience with ITFM, TBM, or cost transparency platforms.
  • A collaborative, coaching mindset, with a genuine interest in developing junior team members.
  • Comfortable working across time zones and cultures, given MagicOrange's global client base.

Tools and Systems
  • The MagicOrange platform (subject matter expertise expected).
  • Data analysis and reporting tools, e.g. Excel, Power BI, or similar.
  • Collaboration and project delivery tools, e.g. Microsoft Teams, Jira, or similar.
  • CRM and customer success platforms, e.g. HubSpot, Salesforce, or similar.

What we offer:
  • Strong entrepreneurial spirit. The ability to make an impact and see the rewards of your efforts.
  • Ongoing training on the latest technologies to aid automation for accountants.
  • Be part of a high growth industry and product.
  • A challenging career in an innovative company.
  • Opportunity to influence, working in an open climate, close to decision makers at large blue-chip enterprise with the possibility to make a difference.
  • A competitive remuneration package, with flexible pension options.

Join us at MagicOrange and help shape the future of IT Financial Management and FinOps Software by ensuring our customers achieve the highest levels of satisfaction and success.
MagicOrange is an equal opportunity employer, committed to promoting diversity and inclusion in the workplace. We value and appreciate the diverse contributions and perspectives of all our employees.

Apply