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Customer Success Associate Jobs in Chelsea, MA (NOW HIRING)

Apps Associates

Customer Success Manager

Acton, MA · On-site

Customer Success Manager At Apps Associates our Customer Success Managers are professionals responsible for ensuring that clients achieve their desired outcomes while using a company's products or ...

Apps Associates

Customer Success Manager

Braintree, MA · On-site

Customer Success Manager At Apps Associates our Customer Success Managers are professionals responsible for ensuring that clients achieve their desired outcomes while using a company's products or ...

Yes Energy

Customer Success Manager

Boston, MA · On-site

$80K - $95K/yr

In many ways, this team is the face that Yes Energy's customers associate with our company. Achieving this mission will entail scaling our Customer Success function to meet Yes Energy's very high ...

Yes Energy

Customer Success Manager

Boston, MA

$80K - $95K/yr

In many ways, this team is the face that Yes Energy's customers associate with our company. Achieving this mission will entail scaling our Customer Success function to meet Yes Energy's very high ...

StarTech.com

Customer Success Manager

Boston, MA

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

Privy

Customer Success Manager

Boston, MA · Remote

Customer Success at Privy is about helping ecommerce brands unlock growth. We partner with thousands of merchants to maximize the value they get from email, SMS, and onsite experiences through ...

Privy

Customer Success Manager

Boston, MA · On-site +1

Customer Success at Privy is about helping ecommerce brands unlock growth. We partner with thousands of merchants to maximize the value they get from email, SMS, and onsite experiences through ...

Privy

Customer Success Manager

Boston, MA · On-site +1

Customer Success at Privy is about helping ecommerce brands unlock growth. We partner with thousands of merchants to maximize the value they get from email, SMS, and onsite experiences through ...

Black Kite

Customer Success Manager

Boston, MA · On-site

$90K - $110K/yr

Customer Success Manager Black Kite is seeking a dynamic Customer Success professional responsible for managing accounts by allocating appropriate time to high-priority goals, requirements, and ...

Monaire

Customer Success Manager

Somerville, MA · On-site

Enterprise Customer Success Manager Monaire builds intelligent HVAC optimization software that helps enterprise customers reduce energy costs, improve operational efficiency, and scale building ...

Summize

Customer Success Manager

Boston, MA · On-site

Customer Success Manager We're Summize, an ambitious legal tech scale-up based in the US and UK, working with businesses all over the globe. Our mission is simple, to get entire businesses working ...

Nasuni

Customer Success Manager

Boston, MA · Hybrid

Customer Success Manager Location: Boston Seaport: 3 Days onsite, 2 days remote. About Nasuni: Nasuni delivers a unified data platform for enterprises facing an explosion of unstructured data ...

EverQuote

Manager, Customer Success

Cambridge, MA

Manager, Customer Success Location: Cambridge, MA / Hybrid (This role requires working in-office 3 days per week: Tuesday, Wednesday, and Thursday.) About us: EverQuote is a leading AI-powered growth ...

EverQuote

Manager, Customer Success

Cambridge, MA · On-site

Manager, Customer Success Location: Cambridge, MA / Hybrid (This role requires working in-office 3 days per week: Tuesday, Wednesday, and Thursday.) About us: EverQuote is a leading AI-powered growth ...

Nasuni

Customer Success Manager

Boston, MA · On-site

Customer Success Manager Location: Boston Seaport: 3 Days onsite, 2 days remote. About Nasuni: Nasuni delivers a unified data platform for enterprises facing an explosion of unstructured data ...

EverQuote

Manager, Customer Success

Cambridge, MA · On-site

Manager, Customer Success Location: Cambridge, MA / Hybrid (This role requires working in-office 3 days per week: Tuesday, Wednesday, and Thursday.) About us: EverQuote is a leading AI-powered growth ...

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Showing results 21-40

All JobsCustomer Success Associate JobsCustomer Success Associate Jobs in Chelsea, MA

Customer Success Associate information

See Chelsea, MA salary details

$20.1K

$57.6K

$101.1K

How much do customer success associate jobs pay per year?

As of Aug 11, 2026, the average yearly pay for customer success associate in Chelsea, MA is $57,581.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,300.00 and $71,200.00 per year, depending on experience, location, and employer.

What is a customer success associate?

A Customer Success Associate is a professional who helps customers achieve their desired outcomes while using a company's products or services. They act as a bridge between the customer and the company, ensuring clients are satisfied, addressing any concerns, and helping resolve issues. Their goal is to foster long-term relationships, encourage product adoption, and reduce customer churn by proactively supporting client needs.

What is the difference between Customer Success Associate vs Customer Support Specialist?

AspectCustomer Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer service or account managementOften a high school diploma or equivalent; customer service experience preferred
Work EnvironmentProactive engagement with clients, focusing on retention and growthReactive support, resolving customer issues and inquiries
Employer & Industry UsageUsed in SaaS, tech, and subscription-based companiesCommon across various industries including tech, retail, and service sectors

The main difference is that Customer Success Associates focus on building long-term relationships and ensuring customer satisfaction to promote retention, while Customer Support Specialists primarily handle immediate customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer journey.

What are the key skills and qualifications needed to thrive as a customer success associate, and why are they important?

To thrive as a Customer Success Associate, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and proficiency in support ticketing platforms are typically required. Exceptional interpersonal skills, empathy, and adaptability help build trust and foster long-term client relationships. These skills and qualities are vital for ensuring customer satisfaction, retention, and the overall success of both clients and the company.

How does a customer success associate typically interact with other departments to resolve client issues?

As a Customer Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. For complex or technical issues, you may coordinate with the Product or Engineering teams to clarify client needs and relay updates back to customers. This cross-functional teamwork is essential for advocating clients' interests, streamlining communication, and ensuring a seamless customer experience. Building strong internal relationships will help you navigate challenges and deliver outstanding service.

What is a customer success associate?

Customer success associates assist clients with their requests and concerns. Their primary responsibility is to ensure the customer’s satisfaction with their inquiry. As a customer success associate, your job duties may include answering inbound calls from clients, follow up with management about issues that have not been resolved, and in some positions, provide tech support over the phone. You often work with a team, such as the customer relations department. To become a customer success associate, you need a high school diploma and customer service experience, though some employers prefer candidates with an associate or bachelor’s degree.

More about Customer Success Associate jobs
What are the most commonly searched types of Customer Success jobs in Chelsea, MA? The most popular types of Customer Success jobs in Chelsea, MA are:
What job categories do people searching Customer Success Associate jobs in Chelsea, MA look for? The top searched job categories for Customer Success Associate jobs in Chelsea, MA are:
What cities near Chelsea, MA are hiring for Customer Success Associate jobs? Cities near Chelsea, MA with the most Customer Success Associate job openings:
Customer Success Associate jobs near you
Infographic showing various Customer Success Associate job openings in Chelsea, MA as of August 2026, with employment types broken down into 93% Full Time, and 7% Part Time. Highlights an 73% In-person, and 27% Remote job distribution, with an average salary of $57,581 per year, or $27.7 per hour.

Customer Success Manager

Apps Associates

Acton, MA • On-site

Other

Re-posted 11 days ago

Job description

Customer Success Manager

At Apps Associates our Customer Success Managers are professionals responsible for ensuring that clients achieve their desired outcomes while using a company's products or services. Their primary goal is to foster long-term relationships, drive customer satisfaction, and promote retention and loyalty.

Job Requirements
  • Exceptional track record in B2B sales, ideally in a subscription and project-based environment (e.g., SaaS or Technology Services), with a strong emphasis on renewing clients on annual programs
  • 3+ years of experience in client success, account management, or revenue retention, focusing on nurturing long-term relationships and maintaining high client satisfaction
  • Familiarity with CRMs (e.g., Salesforce), Zoom, Microsoft Team's
  • Knowledge of key CSM metrics like NRR, MRR, Churn, and renewals
  • Experience driving revenue growth and client retention
  • Ability to communicate confidently with clients and stakeholders
  • Excellent organizational skills and the ability to manage multiple projects
How You Will Make an Impact
  • Drive renewals and upsell opportunities. You will proactively manage client relationships to ensure satisfaction and renew subscriptions, helping clients maximize their ROI.
  • Drive B2B sales efforts. Use your sales expertise to help expand revenue in existing customers and grow recurring revenue through effective cross-selling and upselling.
  • Maintain touchpoints. Keep in regular contact with clients to strengthen relationships, troubleshoot issues, and ensure they continue to see value in their investment.
  • Provide world-class service. Help refine and scale our client engagement strategies to ensure we're providing the highest level of service and expertise.
What's In It For You
  • Leadership: Help customers adopt groundbreaking services and technology that empowers business efficiency, growth and scalability.
  • Exposure: Work closely with key decision-makers expanding your network and influence in a rapidly growing industry.
  • Growth: Join an energetic and innovative culture where your ideas are valued. You'll have the opportunity to contribute to company growth, take on new projects, and further your career.
Outcomes // KPIs
  • Customer Retention & Revenue Preservation: Manage a book of 30+ clients, focusing on relationship building and solving problems to ensure satisfaction and retention.
  • Churn Rate below 5%: Keep the percentage of clients who discontinue services low.
  • Renewal Rate above 90%: Maintain a high renewal rate for Annual programs ensuring clients continue their support.
  • Annual Net New Revenue: Drive new revenue sales in existing customers via cross and upsell. Monitor revenue growth per client to help drive profitability, customer understanding, and financial forecasting.
Job Type
  • Full-time, base salary plus commission.
  • W2 position
Schedule:
  • Day shift
Experience:
  • Client Success: 3+ years (Required)
  • Recurring revenue management: 2+ years (Required)
  • B2B / B2C sales: 3+ years (Required)
Work Location:

Remote/Hybrid

Job Info
  • Job Identification 1630
  • Posting Date 06/30/2026, 03:09 PM
  • Degree Level Bachelor's Degree
  • Job Schedule Full time
  • Locations US_Acton_Massachusetts US_Braintree_Massachusetts

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