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Customer Success Associate Jobs in Kentucky (NOW HIRING)

Virtual Peaker

Client Success Manager

Louisville, KY · On-site

$75K - $90K/yr

Client Success Manager Virtual Peaker is seeking a Client Success Manager who will help solve the ... Experience working within a web-based CRM ecosystem, such as Salesforce or Hubspot * Experience ...

Virtual Peaker

Client Success Manager

Louisville, KY · Remote

Client Success Manager Virtual Peaker is seeking a Client Success Manager who will help solve the ... Experience working within a web-based CRM ecosystem, such as Salesforce or Hubspot * Experience ...

ShipMonk

Merchant Success Manager

Louisville, KY · On-site

Merchant Success Manager The Merchant Success Manager will be involved in all aspects of the merchant experience. They will focus on our top-tier accounts. Their main objective is to assist our ...

ShipMonk

Merchant Success Manager

Louisville, KY · On-site

The Merchant Success Manager will be involved in all aspects of the merchant experience. They will focus on our top-tier accounts. Their main objective is to assist our merchants in the growth and ...

Royal Brass And Hose

Warehouse Associate

Madisonville, KY · On-site

$14 - $16.50/hr

Our solutions, expertise and service excellence empower customer success. We are employee-owned ... Job purpose Warehouse associate performs general warehouse duties such as but not limited to ...

ROYAL Brass and Hose

Warehouse Associate

Madisonville, KY · On-site

$14 - $16.50/hr

Our solutions, expertise and service excellence empower customer success. We are employee-owned ... Job purpose Warehouse associate performs general warehouse duties such as but not limited to ...

Wawa, Inc.

Customer Service Associate

Louisville, KY · On-site

$15 - $18.75/hr

We're proud to be a part of a winning team of Associate owners who shape our success. We're ... As a Customer Service Associate (CSA), you are the friendly face that puts the wow in Wawa by ...

Wawa, Inc.

Customer Service Associate

Nicholasville, KY · On-site

$15 - $18.75/hr

We're proud to be a part of a winning team of Associate owners who shape our success. We're ... As a Customer Service Associate (CSA), you are the friendly face that puts the wow in Wawa by ...

Wawa, Inc.

Customer Service Associate

Louisville, KY · On-site

$15 - $18.75/hr

We're proud to be a part of a winning team of Associate owners who shape our success. We're ... As a Customer Service Associate (CSA) you are the friendly face that puts the 'Wow' in Wawa by ...

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Showing results 41-60

All JobsCustomer Success Associate JobsCustomer Success Associate Jobs in Kentucky

Customer Success Associate information

See Kentucky salary details

$16.1K

$46K

$80.8K

How much do customer success associate jobs pay per year?

As of Aug 6, 2026, the average yearly pay for customer success associate in Kentucky is $46,024.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,000.00 and $56,900.00 per year, depending on experience, location, and employer.

What is a customer success associate?

A Customer Success Associate is a professional who helps customers achieve their desired outcomes while using a company's products or services. They act as a bridge between the customer and the company, ensuring clients are satisfied, addressing any concerns, and helping resolve issues. Their goal is to foster long-term relationships, encourage product adoption, and reduce customer churn by proactively supporting client needs.

What is the difference between Customer Success Associate vs Customer Support Specialist?

AspectCustomer Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer service or account managementOften a high school diploma or equivalent; customer service experience preferred
Work EnvironmentProactive engagement with clients, focusing on retention and growthReactive support, resolving customer issues and inquiries
Employer & Industry UsageUsed in SaaS, tech, and subscription-based companiesCommon across various industries including tech, retail, and service sectors

The main difference is that Customer Success Associates focus on building long-term relationships and ensuring customer satisfaction to promote retention, while Customer Support Specialists primarily handle immediate customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer journey.

What are the key skills and qualifications needed to thrive as a customer success associate, and why are they important?

To thrive as a Customer Success Associate, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and proficiency in support ticketing platforms are typically required. Exceptional interpersonal skills, empathy, and adaptability help build trust and foster long-term client relationships. These skills and qualities are vital for ensuring customer satisfaction, retention, and the overall success of both clients and the company.

How does a customer success associate typically interact with other departments to resolve client issues?

As a Customer Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. For complex or technical issues, you may coordinate with the Product or Engineering teams to clarify client needs and relay updates back to customers. This cross-functional teamwork is essential for advocating clients' interests, streamlining communication, and ensuring a seamless customer experience. Building strong internal relationships will help you navigate challenges and deliver outstanding service.

What is a customer success associate?

Customer success associates assist clients with their requests and concerns. Their primary responsibility is to ensure the customer’s satisfaction with their inquiry. As a customer success associate, your job duties may include answering inbound calls from clients, follow up with management about issues that have not been resolved, and in some positions, provide tech support over the phone. You often work with a team, such as the customer relations department. To become a customer success associate, you need a high school diploma and customer service experience, though some employers prefer candidates with an associate or bachelor’s degree.

More about Customer Success Associate jobs
What are the most commonly searched types of Customer Success jobs in Kentucky? The most popular types of Customer Success jobs in Kentucky are:
What are popular job titles related to Customer Success Associate jobs in Kentucky? For Customer Success Associate jobs in Kentucky, the most frequently searched job titles are:
What job categories do people searching Customer Success Associate jobs in Kentucky look for? The top searched job categories for Customer Success Associate jobs in Kentucky are:
What cities in Kentucky are hiring for Customer Success Associate jobs? Cities in Kentucky with the most Customer Success Associate job openings:
Customer Success Associate jobs near you
Infographic showing various Customer Success Associate job openings in Kentucky as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $46,024 per year, or $22.1 per hour.

Client Success Manager

Virtual Peaker

Louisville, KY • On-site

$75K - $90K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 25 days ago

Job description

Client Success Manager
Virtual Peaker is seeking a Client Success Manager who will help solve the climate crisis by supporting our mission of building the utility of the future.
Role Responsibilities
As a Client Success Manager, you will be responsible for supporting our clients by acting as a frontline liaison to users of our cutting-edge software platform. Day-to-day, you can expect to:
  • Cultivate, manage, and expand relationships with Virtual Peaker's clients through consistent and personalized communications
  • Collaborate with Implementation, Product, Marketing, and other internal teams to set expectations with clients and execute projects
  • Lead meetings, set agendas, present material, liaise between client requests and what's best for Virtual Peaker
  • Use tools to document activities and codify decision points and milestones
  • Follow internal processes to track, manage, and respond to client inquiries and product feedback
  • Apply frameworks to appropriately prioritize client inquiries and maintain clear communication with clients
  • Identify growth opportunities for new revenue or expanded scope and support teammates that lead upsells
  • Develop strategies to meet Virtual Peaker's goals related to clients and managing accounts
  • Other duties as assigned that contribute to Virtual Peaker's success

Education & Experience
  • Bachelor's degree from an accredited institution
  • 4-6 years of experience in consulting, customer service, account management, project management, or a combination thereof
  • Understanding of utilities, clean energy, and grid modernization issues, including distributed energy resources
  • Experience working within a web-based CRM ecosystem, such as Salesforce or Hubspot
  • Experience with Google Suite, Slack, and other online collaboration tools
  • A collaborative and growth-oriented mindset that is motivated to learn new things quickly
  • A sense of ownership and pride in one's performance and impact on the company's success
  • Critical thinking and problem-solving skills
  • Strong organizational skills, including project and process management
  • Remote work experience and ability to travel for conferences, client visits, and company gatherings

What You Can Expect
  • Full remote position, with remote-work stipend.
  • Competitive salary + Equity
  • A collaborative workplace, which will challenge you and celebrate your work
  • Full benefits medical, dental, vision, 401k
  • Generous vacation time, sick leave, and holidays
  • Diverse and inclusive community for everyone

Interested?
Virtual Peaker is currently a small team tackling huge problems, and that means that everyone, from the interns on up, is critically important to our mission. If you want to be a bit player on a huge team thinking about micro-optimizations, this role is definitely not for you. If you want to take responsibility for changing the outcome of human civilization, we want to hear from you.
Competitive Salary
Benefits: stock options, generous 401k, remote-first stipend, and health, dental, and vision insurance.

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