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Customer Success Associate Jobs in Georgia (NOW HIRING)

InformData LLC

Customer Success Manager

Kennesaw, GA · On-site +1

$70K - $90K/yr

The Customer Success Manager (CSM) at InformData is a critical member of our Client Success team, responsible for driving consistent client value realization through disciplined execution, proactive ...

Brenntag

Customer Success Manager

East Point, GA

Your Role The Regional Customer Success Manager is responsible for managing a team of Customer Service Representatives and Customer Success Managers, bridging the gap between the customer and our ...

New

FlowPath

As a Customer Success Manager, you will be "delighting" customers every step of their onboarding journey through their lifetime as a customer. You will help create an invaluable customer experience ...

Lever Demo 2

Customer Success Manager

Atlanta, GA

As a Customer Success Manager on the Customer Advocacy team, you will be our customers biggest champion and make their voice heard in everything we do- the problems we help solve, the solutions we ...

Delaney Co

Customer Success Specialist

Sugar Hill, GA · On-site

$18 - $21/hr

The Customer Success Specialist (CSS) provides a trusted advisor relationship with his or her customers through consistent, effective communication on all customer requests. The CSS maintains close ...

Jaipur Living

Customer Success Specialist

Acworth, GA · On-site

At Jaipur Living, our Customer Success Specialists help our company thrive and grow by not just maintaining but improving our customer's experience in this ever-evolving industry. Our client base ...

UserIQ

Customer Success Manager

Atlanta, GA · On-site

Real Customer Success comes from the heart. You have the best customer management and business consultancy skills around. You're passionate about engaging your customers and expanding their use cases.

Protomiq LLC

Customer Success Manager

Atlanta, GA

$65K - $75K/yr

We are seeking a Customer Success Manager (CSM) to join our growing team in the automotive SaaS space. Our ideal candidate is passionate about building strategic customer relationships, maximizing ...

GBG

Customer Success Manager, Loqate

Atlanta, GA · On-site

Customer Success Team At GBG, we don't just provide products -- we deliver valued solutions to help our customers grow their business. This is a unique opportunity to join our ever-evolving Customer ...

GBG

Customer Success Manager, Loqate

Atlanta, GA

Customer Success Team At GBG, we don't just provide products - we deliver valued solutions to help our customers grow their business. This is a unique opportunity to join our ever-evolving Customer ...

Protomiq

Customer Success Manager

Atlanta, GA · On-site

$65K - $75K/yr

We are seeking a Customer Success Manager (CSM) to join our growing team in the automotive SaaS space. Our ideal candidate is passionate about building strategic customer relationships, maximizing ...

TradePending

Customer Success Manager

Atlanta, GA · On-site

We are seeking a Customer Success Manager (CSM) to join our growing team in the automotive SaaS space. Our ideal candidate is passionate about building strategic customer relationships, maximizing ...

Trimble

Customer Success Manager

Atlanta, GA

Customer Success Manager Are you ready to be a part of the Asset Lifecycle Management (ALM) revolution? This Customer Success Manager position will help enable communities to design, build, operate ...

Protomiq LLC

Customer Success Manager

Atlanta, GA

$65K - $75K/yr

We are seeking a Customer Success Manager (CSM) to join our growing team in the automotive SaaS space. Our ideal candidate is passionate about building strategic customer relationships, maximizing ...

Resmed

Senior Manager, Customer Success

Atlanta, GA · On-site

Customer Success Managers align with key stakeholders on top priority initiatives by providing ongoing data-driven insights, recommendations, and best practices to support their goals. This team ...

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All JobsCustomer Success Associate JobsCustomer Success Associate Jobs in Georgia

Customer Success Associate information

See Georgia salary details

$15.6K

$44.7K

$78.5K

How much do customer success associate jobs pay per year?

As of Jul 20, 2026, the average yearly pay for customer success associate in Georgia is $44,745.00, according to ZipRecruiter salary data. Most workers in this role earn between $32,100.00 and $55,300.00 per year, depending on experience, location, and employer.

What is a Customer Success Associate?

A Customer Success Associate is a professional who helps customers achieve their desired outcomes while using a company's products or services. They act as a bridge between the customer and the company, ensuring clients are satisfied, addressing any concerns, and helping resolve issues. Their goal is to foster long-term relationships, encourage product adoption, and reduce customer churn by proactively supporting client needs.

What is the role of a customer success associate?

A customer success associate is responsible for managing customer relationships, ensuring client satisfaction, and helping customers achieve their goals with a company's products or services. They often handle onboarding, support, and follow-up, using tools like CRM software to track interactions and outcomes.

What is the difference between Customer Success Associate vs Customer Support Specialist?

AspectCustomer Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer service or account managementOften a high school diploma or equivalent; customer service experience preferred
Work EnvironmentProactive engagement with clients, focusing on retention and growthReactive support, resolving customer issues and inquiries
Employer & Industry UsageUsed in SaaS, tech, and subscription-based companiesCommon across various industries including tech, retail, and service sectors

The main difference is that Customer Success Associates focus on building long-term relationships and ensuring customer satisfaction to promote retention, while Customer Support Specialists primarily handle immediate customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer journey.

What are the key skills and qualifications needed to thrive as a Customer Success Associate, and why are they important?

To thrive as a Customer Success Associate, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and proficiency in support ticketing platforms are typically required. Exceptional interpersonal skills, empathy, and adaptability help build trust and foster long-term client relationships. These skills and qualities are vital for ensuring customer satisfaction, retention, and the overall success of both clients and the company.

How does a Customer Success Associate typically interact with other departments to resolve client issues?

As a Customer Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. For complex or technical issues, you may coordinate with the Product or Engineering teams to clarify client needs and relay updates back to customers. This cross-functional teamwork is essential for advocating clients' interests, streamlining communication, and ensuring a seamless customer experience. Building strong internal relationships will help you navigate challenges and deliver outstanding service.

What is a CSM salary?

A Customer Success Manager (CSM) salary varies depending on experience, location, and company size, but typically ranges from $60,000 to $100,000 annually in the United States. Entry-level CSMs may earn less, while those with more experience or in high-demand industries can earn higher compensation, often supplemented with bonuses or commissions. Strong communication skills and familiarity with customer relationship management (CRM) tools are important for success in this role.

Is customer success an entry level job?

Customer Success Associate roles are often entry-level positions that require strong communication and problem-solving skills. Many companies provide on-the-job training, and prior experience is not always necessary, making it accessible for recent graduates or those new to the field.

What Is a Customer Success Associate?

Customer success associates assist clients with their requests and concerns. Their primary responsibility is to ensure the customer’s satisfaction with their inquiry. As a customer success associate, your job duties may include answering inbound calls from clients, follow up with management about issues that have not been resolved, and in some positions, provide tech support over the phone. You often work with a team, such as the customer relations department. To become a customer success associate, you need a high school diploma and customer service experience, though some employers prefer candidates with an associate or bachelor’s degree.

What jobs make $3,000 a month without a degree?

Customer Success Associate roles often pay around $3,000 or more per month, especially with experience and strong communication skills. These positions typically require familiarity with customer relationship management (CRM) tools and may offer remote or flexible schedules. Other jobs that can reach this income level without a degree include sales, administrative roles, and certain technical support positions.
More about Customer Success Associate jobs
What are the most commonly searched types of Customer Success jobs in Georgia? The most popular types of Customer Success jobs in Georgia are:
What are popular job titles related to Customer Success Associate jobs in Georgia? For Customer Success Associate jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Customer Success Associate jobs in Georgia look for? The top searched job categories for Customer Success Associate jobs in Georgia are:
What cities in Georgia are hiring for Customer Success Associate jobs? Cities in Georgia with the most Customer Success Associate job openings:
Customer Success Associate jobs near you
Infographic showing various Customer Success Associate job openings in Georgia as of July 2026, with employment types broken down into 1% As Needed, 69% Full Time, 27% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $44,745 per year, or $21.5 per hour.
Customer Success Manager

Customer Success Manager

InformData LLC

Kennesaw, GA • On-site, Remote

$70K - $90K/yr

Other

Re-posted 16 days ago

InformData rating

8.7

Company rating: 8.7 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

40th of 451 rated business services

Job description

Job Summary:
The Customer Success Manager (CSM) at InformData is a critical member of our Client Success team, responsible for driving consistent client value realization through disciplined execution, proactive partnership, and data-informed engagement. This role owns the day-to-day client relationship, ensuring adoption aligns with defined business outcomes and that risks and growth signals are identified early.
The CSM operates as the central coordinator of client context, translating usage data into actionable guidance, maintaining strong internal alignment, and enabling Account Executives (AEs) to execute on expansion opportunities.
Success in this role is defined by consistent execution, strong client and internal partnership, early risk identification, and high-quality internal coordination, rather than reactive support or relationship management alone.
Job Responsibilities:
Client Value & Adoption Execution
  • Execute success plans aligned to documented client outcomes and business goals
  • Track, analyze, and explain usage trends and adoption metrics on a regular cadence
  • Translate data (volume, TAT, quality, etc.) into actionable client recommendations
  • Adjust engagement strategy based on client maturity and adoption progress
  • Guide clients toward consistent value realization through structured, insight-led conversations

Day-to-Day Client Partnership
  • Own the ongoing client relationship, including communication cadence and meeting structure
  • Lead recurring client meetings with forward-looking, outcome-oriented agendas
  • Act as the primary point of contact for client usage, adoption, and workflow guidance
  • Maintain consistent documentation of goals, feedback, risks, and next steps
  • Ensure continuity and clarity during client changes (e.g., staffing, ownership shifts)

Risk Awareness & Escalation
  • Identify early warning signs across usage trends, engagement patterns, and client sentiment
  • Maintain visibility into open issues and unresolved concerns
  • Escalate risks with clear context, supporting data, and recommended mitigation steps
  • Partner with AEs and internal teams to proactively address risks before renewal impact
  • Monitor and communicate account health consistently

Expansion Signal Identification
  • Identify upsell signals based on usage trends and client conversations
  • Assess and articulate client readiness indicators (operational, stakeholder, and timing)
  • Coordinate structured CSQL handoffs to AEs with clear context and supporting insights
  • Support early-stage opportunity conversations by providing adoption and value context
  • Maintain alignment with AEs on account growth opportunities

Internal Coordination & Documentation
  • Act as the central source of truth for client context, including goals, usage, risks, and history
  • Coordinate internal stakeholders for client meetings, QBRs, and initiatives
  • Maintain accurate and up-to-date documentation across systems (HubSpot, Account Plans, Teams Channels)
  • Communicate client updates, risks, and wins clearly across internal teams
  • Ensure continuity and alignment across Customer Success, Sales, Product, and Operations

Cross-Functional Collaboration
  • Partner with AEs on account health, renewal readiness, and expansion signals
  • Work with Customer Experience Partners (CEPs) to ensure issue resolution and feedback loops
  • Align with internal teams to coordinate proactive client engagement and mitigation strategies
  • Support QBR preparation through data gathering, insight development, and internal alignment

Please note that this job description is meant to give a basic understanding of the position and does not cover every part of the job duties and requirements. InformData reserves the right to change or assign other duties to this position at any time.
Skills Required:
  • Customer Obsession: Deep commitment to understanding and delivering on client goals.
  • Analytical Insight: Ability to interpret data to guide client strategy and uncover value.
  • Collaboration & Influence: Builds internal alignment across teams to drive client outcomes.
  • Proactive Problem-Solving: Anticipates challenges and mitigates risks before they impact client success.
  • Operational Rigor and Process Accountability: Maintains meticulous documentation, follows established workflows, and ensures all client interactions and internal updates (e.g., CRM records, Success Plans, usage logs) are timely and accurate.
  • Effective Communication: Able to effectively communicate across mediums (e.g., calls, presentations, emails, etc) and audiences (e.g., day-to-day contacts, executives, etc)

KPIs:
  • Gross and Net Revenue Retention
  • CSAT

Education & Experience Requirements:
  • 5+ years of experience in Customer Success, Account Management, or similar client-facing roles
  • Experience in SaaS, data services, or usage-driven products preferred
  • Strong ability to interpret and communicate data-driven insights to clients
  • Proven ability to manage multiple accounts with structured execution and prioritization
  • Experience working cross-functionally with Sales, Product, and Operations teams
  • Proficiency with CRM and reporting tools (e.g., HubSpot, DOMO, Zendesk)

Working Conditions:
  • This position requires the incumbent to work indoors at a desk for extended periods of time and use of the workstation.
  • The person must be able to comprehend and follow work instructions in a fast-paced, team environment.
  • This position requires the ability to interact with all levels within the organization and requires the ability to respond professionally to all individuals and work well as a team player.
  • This position may be required to work overtime on occasion to meet company objectives.

For Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
InformData is an equal opportunity employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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