ZipRecruiter

Log In

1

Customer Success Associate Jobs in Georgia (NOW HIRING)

TriNet

Associate Customer Success Consultant

Dunwoody, GA · On-site

$23.08 - $36.06/hr

JOB SUMMARY The Associate Customer Success Consultant serves as the initial point of contact for an assigned portfolio of TriNet PEO clients. They serve as the Ambassador for our client admins and ...

TriNet

Associate Customer Success Consultant

Dunwoody, GA · On-site +1

$23.08 - $36.06/hr

JOB SUMMARY The Associate Customer Success Consultant serves as the initial point of contact for an assigned portfolio of TriNet PEO clients. They serve as the Ambassador for our client admins and ...

Stripe

Manager, Customer Success

Atlanta, GA · On-site

About the team Stripe's Customer Success Managers (CSM) oversee the post-sales lifecycle for Stripe users, ensuring they realize the maximum value of their investment. This partnership drives user ...

Finastra

Customer Success Director

Atlanta, GA

The Customer Success Director (CSD) - Corporate Lending is responsible for executing Customer Success strategy across a defined portfolio, region, or segment within Finastra's Corporate Lending ...

New

Incident IQ

Manager, Customer Success

Atlanta, GA

Manager, Customer Success Overview: We are seeking a strategic and people-centric Manager of Customer Success to lead and scale a high-performing regional pod. This role focuses on architectural ...

Docebo

Manager, Customer Success

Atlanta, GA · On-site

CA$100K/yr

The Adventure Ahead As our Manager of Customer Success, you will step into a pivotal leadership role directly reporting to the Vice President of Customer Success. You will lead, inspire, and elevate ...

QGenda

Customer Success Manager

Atlanta, GA · Hybrid

As a Customer Success Manager (CSM) you are an integral part of the customer success team and will focus on driving customer adoption and expansion of QGenda products. Your primary objectives are to ...

Resmed

Customer Success Manager

Peachtree Corners, GA · On-site

Customer Success Managers align with key stakeholders on top priority initiatives by providing ongoing insights, recommendations, and best practices to support their goals. This team contributes to ...

Incident IQ

Customer Success Manager

Alpharetta, GA · On-site

Customer Success Manager Overview: As a Customer Success Manager at Incident IQ, you will play a pivotal role in ensuring the success and satisfaction of our K12 customers. You will be the primary ...

next page

Showing results 1-20

All JobsCustomer Success Associate JobsCustomer Success Associate Jobs in Georgia

Customer Success Associate information

See Georgia salary details

$15.6K

$44.7K

$78.5K

How much do customer success associate jobs pay per year?

As of Jul 15, 2026, the average yearly pay for customer success associate in Georgia is $44,745.00, according to ZipRecruiter salary data. Most workers in this role earn between $32,100.00 and $55,300.00 per year, depending on experience, location, and employer.

What is a Customer Success Associate?

A Customer Success Associate is a professional who helps customers achieve their desired outcomes while using a company's products or services. They act as a bridge between the customer and the company, ensuring clients are satisfied, addressing any concerns, and helping resolve issues. Their goal is to foster long-term relationships, encourage product adoption, and reduce customer churn by proactively supporting client needs.

What is the role of a customer success associate?

A customer success associate is responsible for managing customer relationships, ensuring client satisfaction, and helping customers achieve their goals with a company's products or services. They often handle onboarding, support, and follow-up, using tools like CRM software to track interactions and outcomes.

What is the difference between Customer Success Associate vs Customer Support Specialist?

AspectCustomer Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer service or account managementOften a high school diploma or equivalent; customer service experience preferred
Work EnvironmentProactive engagement with clients, focusing on retention and growthReactive support, resolving customer issues and inquiries
Employer & Industry UsageUsed in SaaS, tech, and subscription-based companiesCommon across various industries including tech, retail, and service sectors

The main difference is that Customer Success Associates focus on building long-term relationships and ensuring customer satisfaction to promote retention, while Customer Support Specialists primarily handle immediate customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer journey.

What are the key skills and qualifications needed to thrive as a Customer Success Associate, and why are they important?

To thrive as a Customer Success Associate, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and proficiency in support ticketing platforms are typically required. Exceptional interpersonal skills, empathy, and adaptability help build trust and foster long-term client relationships. These skills and qualities are vital for ensuring customer satisfaction, retention, and the overall success of both clients and the company.

How does a Customer Success Associate typically interact with other departments to resolve client issues?

As a Customer Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. For complex or technical issues, you may coordinate with the Product or Engineering teams to clarify client needs and relay updates back to customers. This cross-functional teamwork is essential for advocating clients' interests, streamlining communication, and ensuring a seamless customer experience. Building strong internal relationships will help you navigate challenges and deliver outstanding service.

What is a CSM salary?

A Customer Success Manager (CSM) salary varies depending on experience, location, and company size, but typically ranges from $60,000 to $100,000 annually in the United States. Entry-level CSMs may earn less, while those with more experience or in high-demand industries can earn higher compensation, often supplemented with bonuses or commissions. Strong communication skills and familiarity with customer relationship management (CRM) tools are important for success in this role.

Is customer success an entry level job?

Customer Success Associate roles are often entry-level positions that require strong communication and problem-solving skills. Many companies provide on-the-job training, and prior experience is not always necessary, making it accessible for recent graduates or those new to the field.

What Is a Customer Success Associate?

Customer success associates assist clients with their requests and concerns. Their primary responsibility is to ensure the customer’s satisfaction with their inquiry. As a customer success associate, your job duties may include answering inbound calls from clients, follow up with management about issues that have not been resolved, and in some positions, provide tech support over the phone. You often work with a team, such as the customer relations department. To become a customer success associate, you need a high school diploma and customer service experience, though some employers prefer candidates with an associate or bachelor’s degree.

What jobs make $3,000 a month without a degree?

Customer Success Associate roles often pay around $3,000 or more per month, especially with experience and strong communication skills. These positions typically require familiarity with customer relationship management (CRM) tools and may offer remote or flexible schedules. Other jobs that can reach this income level without a degree include sales, administrative roles, and certain technical support positions.
More about Customer Success Associate jobs
What are the most commonly searched types of Customer Success jobs in Georgia? The most popular types of Customer Success jobs in Georgia are:
What are popular job titles related to Customer Success Associate jobs in Georgia? For Customer Success Associate jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Customer Success Associate jobs in Georgia look for? The top searched job categories for Customer Success Associate jobs in Georgia are:
What cities in Georgia are hiring for Customer Success Associate jobs? Cities in Georgia with the most Customer Success Associate job openings:
Customer Success Associate jobs near you
Infographic showing various Customer Success Associate job openings in Georgia as of July 2026, with employment types broken down into 1% As Needed, 69% Full Time, 27% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $44,745 per year, or $21.5 per hour.
Associate Customer Success Consultant

Associate Customer Success Consultant

TriNet

Dunwoody, GA • On-site

$23.08 - $36.06/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

TriNet rating

7.8

Company rating: 7.8 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

131st of 451 rated business services

Job description


TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers' compensation insurance.
TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you're passionate about innovation and making an impact on the large SMB market, come join us as we power our clients' business success with extraordinary HR.
Don't meet every single requirement? Studies have shown that many potential applicants discourage themselves from applying to jobs unless they meet every single requirement. TriNet always strives to hire the most qualified candidate for a particular role, ensuring we deliver outstanding results for our small and medium-size customers. So if you're excited about this role but your past experience doesn't align perfectly with every single qualification in the job description, nobody's perfect - and we encourage you to apply. You may just be the right candidate for this or other roles.
JOB SUMMARY
The Associate Customer Success Consultant serves as the initial point of contact for an assigned portfolio of TriNet PEO clients. They serve as the Ambassador for our client admins and provide personalized support from a contact that knows payroll, platform support, reporting, HR & benefit administration. The Consultant is backed by a team experts and specialists. The role is critical to providing an outstanding client experience to TriNet's customers. This role generally works with customers who have a lower and/or less frequent operational support need.
Essential Duties/Responsibilities
  • Delivers excellent core standard services to customers through providing diligent, accurate, appropriate, timely, and easy-to-use valuable solutions to meet their needs. 75%
  • Ensures proper triage, escalation, and effective resolution of all client inquires, while providing relevant information, and making recommendations. 5%
  • Organizes and prioritizes work to ensure timely, effective, efficient, and economic delivery of services; ensures customer expectations are met. 5%
  • Accountable to TriNet's customer retention and customer satisfaction goals. 5%
  • Demonstrates excellent internal and external customer service skills. 5%
  • Effectively leverages resources to ensure business knowledge is current. 5%

Required for All Jobs
  • Performs other duties as assigned
  • Complies with all policies and standards

QUALIFICATIONS
Education Required/ Preferred
  • Bachelor's Degree or equivalent experience preferred

Work Experience Required/ Preferred
  • Typically 2+ years Customer service or relationship management experience required
  • Typically 2+ years Industry experience;
  • PEO, HR or Payroll Operations required

Licenses and Certifications
  • Certified Payroll Professional (CPP)-APA preferred or Certified Project Management Professional (PMP)-PMI preferred or Lean Six Sigma Certification IASSC preferred

Knowledge, Skills and Abilities KSAs Proficiency
  • Knowledge of PEO products, services, and markets, including knowledge of operations, cross-functional workflows, and interaction between the various company units, processes, and systems
  • Knowledge in payroll and compliance management
  • Proficiency with Microsoft Office, CRM & HRIS applications, and Virtual Meeting Platforms.
  • Solid understanding of API functionality and ways to address these types of customer requests.
  • Excellent verbal and written communication skills including interpersonal and presentation and facilitation skills.
  • Ability to maintain confidentiality of corporate data.
  • Ability to link client business needs to payroll/platform programs and operational services.
  • Ability to work independently
  • Ability to multi-task, prioritize and complete requests and assignments in a timely manner."

Work Environment:
Work in clean, pleasant, and comfortable office setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions. The position may be remote and require reliable internet service.
The preferred location for this role is Atlanta, GA, and the salary range for this location is $23.08 to $36.06. All qualified external applicants will be considered for an in-office role, based in Atlanta. All qualified internal candidates are encouraged to apply and consider relocation to Atlanta and may be considered for remote hire at the company's discretion. The candidate's final salary offer will be based on the candidate's skills, education, work location and experience.
A candidate's compensation may also include bonuses consistent with TriNet's corporate bonus plan.
Additionally, subject to applicable eligibility requirements, TriNet offers permanent full-time employees a variety of benefits including medical, dental, and vision plans, life and disability insurance, a 401(K) savings plan, an employee stock purchase plan, eleven (11) Company observed holidays, PTO and a comprehensive leave program. Please click the following link for detailed information about our benefits offerings: https://www.trinet.com/documents/blt5b61a1040aae1904
Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.
TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact recruiting@trinet.com to request such an accommodation.

What TriNet employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply