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Customer Success Associate Jobs in Arizona (NOW HIRING)

Soraban

Customer Success Manager

Chandler, AZ · On-site

Customer Success Manager Location: Chandler, AZ (In-Office) About Soraban Soraban helps accounting firms work smarter by combining automation, AI-powered workflows, and modern tools into one platform.

Clayton Homes

Customer Success Manager

Buckeye, AZ

  • Medical

  • Dental

  • Vision

  • Retirement

Customer Success Managers (CSM) are the frontline for all Clayton Home Building Group, building ... Associate's (2 year) degree with a preference for business, sales, economics, marketing, math or ...

Cohere Beauty

Customer Success Manager

Phoenix, AZ · On-site

Customer Success Manager The Cohere Beauty Customer Success Manager supports the execution of customer product development programs, partnering closely with Department Leads and cross-functional ...

Clayton Homes

Customer Success Manager

Buckeye, AZ · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

Customer Success Managers (CSM) are the frontline for all Clayton Home Building Group, building ... Qualifications: • Associate's (2 year) degree with a preference for business, sales, economics ...

Socket.dev

Customer Success Manager

Phoenix, AZ · On-site

$90 - $120/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

The Customer Success Manager will own a portfolio of accounts end-to-end, driving implementation, engagement, ROI, retention, and expansion. You'll serve as the primary relationship holder for your ...

New

ALVARIA

Senior Customer Success Manager

Phoenix, AZ · On-site

Position Overview The Senior Customer Success Manager is a strategic, client-facing role responsible for protecting customer retention, driving successful renewals, and ensuring customers realize ...

Valid8 Financial, Inc.

Customer Success Manager

Phoenix, AZ · On-site

$100 - $150/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

The Customer Success Manager will own a portfolio of accounts end-to-end, driving implementation, engagement, ROI, retention, and expansion. You'll serve as the primary relationship holder for your ...

New

RIIM

Customer Success Executive

Scottsdale, AZ · On-site

Customer Success Executive Markate.com is a cloud based CRM business owners app which also includes Field Service Management, Sales & Marketing Automation. We are located in Scottsdale Kierland area ...

TRAPP TECHNOLOGY INC

Customer Success Manager

Phoenix, AZ · On-site +1

$60K/yr

The Customer Success Manager is responsible for cultivating and maintaining strong relationships with Trapp Technology and ArmorPoint customers. The position serves as the primary point of contact ...

SCALIS

Customer Success Manager

Phoenix, AZ · On-site

  • Medical

  • Vision

  • Retirement

  • PTO

Own the customer journey: setup, onboarding, adoption, and long‑term success. * Capture and structure customer feedback: Be the voice of the user in product and engineering decisions. * Assist the ...

New

SHI GmbH

Customer Success Manager - VMware

Phoenix, AZ · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

Job Summary The Customer Success Manager - VMware is responsible for onboarding customers, guiding them through their product or service lifecycle, and ensuring retention and growth through strategic ...

EDB

Principal Customer Success Manager

Phoenix, AZ · On-site

For more information, visit www.enterprisedb.com As EDB Principal Customer Success Manager (CSM), you will be at the forefront of our customer-centric strategy, ensuring our customers are achieving ...

Clear Demand

Director - Customer Success Operations

Phoenix, AZ · On-site

$120 - $210/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

This is a newly created position at the intersection of Customer Success, data and issue management, and internal process excellence. You will serve as the connective tissue across our CS, Strategy ...

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Showing results 41-60

All JobsCustomer Success Associate JobsCustomer Success Associate Jobs in Arizona

Customer Success Associate information

See Arizona salary details

$17.2K

$49.4K

$86.7K

How much do customer success associate jobs pay per year?

As of Aug 19, 2026, the average yearly pay for customer success associate in Arizona is $49,382.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,400.00 and $61,000.00 per year, depending on experience, location, and employer.

What is a customer success associate?

A Customer Success Associate is a professional who helps customers achieve their desired outcomes while using a company's products or services. They act as a bridge between the customer and the company, ensuring clients are satisfied, addressing any concerns, and helping resolve issues. Their goal is to foster long-term relationships, encourage product adoption, and reduce customer churn by proactively supporting client needs.

What is a customer success associate?

Customer success associates assist clients with their requests and concerns. Their primary responsibility is to ensure the customer’s satisfaction with their inquiry. As a customer success associate, your job duties may include answering inbound calls from clients, follow up with management about issues that have not been resolved, and in some positions, provide tech support over the phone. You often work with a team, such as the customer relations department. To become a customer success associate, you need a high school diploma and customer service experience, though some employers prefer candidates with an associate or bachelor’s degree.

What are the key skills and qualifications needed to thrive as a customer success associate, and why are they important?

To thrive as a Customer Success Associate, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and proficiency in support ticketing platforms are typically required. Exceptional interpersonal skills, empathy, and adaptability help build trust and foster long-term client relationships. These skills and qualities are vital for ensuring customer satisfaction, retention, and the overall success of both clients and the company.

How does a customer success associate typically interact with other departments to resolve client issues?

As a Customer Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. For complex or technical issues, you may coordinate with the Product or Engineering teams to clarify client needs and relay updates back to customers. This cross-functional teamwork is essential for advocating clients' interests, streamlining communication, and ensuring a seamless customer experience. Building strong internal relationships will help you navigate challenges and deliver outstanding service.

What is the difference between Customer Success Associate vs Customer Support Specialist?

AspectCustomer Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer service or account managementOften a high school diploma or equivalent; customer service experience preferred
Work EnvironmentProactive engagement with clients, focusing on retention and growthReactive support, resolving customer issues and inquiries
Employer & Industry UsageUsed in SaaS, tech, and subscription-based companiesCommon across various industries including tech, retail, and service sectors

The main difference is that Customer Success Associates focus on building long-term relationships and ensuring customer satisfaction to promote retention, while Customer Support Specialists primarily handle immediate customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer journey.

More about Customer Success Associate jobs

What are the most commonly searched types of Customer Success jobs in Arizona?

The most popular types of Customer Success jobs in Arizona are:

What are popular job titles related to Customer Success Associate jobs in Arizona?

For Customer Success Associate jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Customer Success Associate jobs in Arizona look for?

The top searched job categories for Customer Success Associate jobs in Arizona are:

What cities in Arizona are hiring for Customer Success Associate jobs?

Cities in Arizona with the most Customer Success Associate job openings:

Customer Success Associate jobs near you
Infographic showing various Customer Success Associate job openings in Arizona as of August 2026, with employment types broken down into 80% Full Time, 16% Part Time, 2% Temporary, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $49,382 per year, or $23.7 per hour.

Customer Success Manager

Soraban

Chandler, AZ • On-site

Other

Re-posted 23 days ago

Job description

Customer Success Manager

Location: Chandler, AZ (In-Office)

About Soraban

Soraban helps accounting firms work smarter by combining automation, AI-powered workflows, and modern tools into one platform. Our customers rely on us during their most critical moments, especially the busy season, and we take that responsibility seriously. If you are customer-obsessed, curious about technology, and energized by solving real problems, you will thrive here.

The Role

The Customer Success Manager manages a blended portfolio spanning SMB, Mid-Market, and Enterprise accounts, adapting engagement depth to meet the needs of each tier. You will own the full customer relationship across retention, adoption, and expansion, serving as a strategic partner to your book to drive engagement and value. You will work closely with the Product Specialist team on onboarding and collaborate with Sales and Product to deliver seamless customer experiences.

What You Will Do Engagement & Retention
  • Own a blended portfolio of SMB, Mid-Market, and Enterprise accounts, driving strong GRR and NRR through proactive engagement and adoption across all product modules.
  • Execute renewal motions and lead commercial conversations to secure retention across assigned accounts through regular check-ins and Strategic Reviews calibrated to the needs of your book.
  • Identify and manage at-risk accounts, implementing recovery strategies to protect retention.
  • Own upsell expansion opportunities within your book; partner with Sales on cross-sell motions.
  • Escalate complex issues to Product Specialists to effectively triage while maintaining customer communication.
Onboarding
  • Own the onboarding experience for Enterprise accounts.
  • Assist the Product Specialist team on Mid-Market onboarding.
  • Adhere to established onboarding goals including time to launch across all tiers.
Voice of the Customer
  • Serve as the primary advocate for your customers, addressing issues and responding within SLA (1 business day turnaround).
  • Share customer feedback and trends with Product and Engineering.
  • Identify patterns in customer issues and suggest proactive improvements.
  • Help create and improve help documentation, FAQs, and internal knowledge.
  • Collaborate with Sales, Support, Product, and Development to deliver seamless customer experiences.
What Success Looks Like
  • GRR of 85% or higher and NRR of 105% or higher across your book of business.
  • High customer satisfaction (CSAT/NPS) and consistent product engagement across Collect, Deliver, and Connect.
  • Time-to-launch targets hit across all onboarding tiers.
  • Strategic Review cadence completed on schedule across your multi-tier book.
  • SLA adherence across all customer communications and issue resolution.
What We Are Looking For Required
  • Three or more years of experience in SaaS Customer Success or Account Management.
  • Demonstrated experience managing accounts across varying sizes and complexity levels.
  • Ability to build senior-level relationships at Mid-Market and Enterprise accounts while maintaining operational discipline across a high-volume SMB book.
  • Strong customer communication skills across email, phone, and chat.
  • Ability to explain technical concepts clearly to non-technical users.
  • Experience working with CRM or support tools; HubSpot experience is a plus.
  • Willingness to work extended hours during the accounting busy season.
  • Customer-first mindset with strong ownership and follow-through.
Nice to Have
  • Familiarity with the accounting or tax software industry.
  • Familiarity with APIs.
  • Experience with AI-powered workflows.
Why Soraban

You will make a direct impact on customers during the moments their business matters most. You will work with modern technology at the intersection of accounting, automation, and AI. And you will join a team that values ownership, curiosity, and customer obsession, with a clear path into Senior CS, Sales, Product, or Leadership roles as we grow.

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