ZipRecruiter

Log In

1

Customer Success Associate Jobs in Alberta (NOW HIRING)

Propra

Customer Success Associate

Calgary, AB

We're looking for a proactive and customer-focused Customer Success Associate to join our team. You will be responsible for ensuring our customers achieve success with Propra's products and services ...

Clio

Customer Success Manager

Calgary, AB

Our Customer Success team is hyperfocused on providing an exceptional customer lifecycle experience. We are a dedicated team who enjoy what we do and are serious about making a positive impact on our ...

Clio

Senior Customer Success Manager

Calgary, AB · Hybrid

Our Customer Success team is hyperfocused on providing an exceptional customer lifecycle experience. We are a dedicated team who enjoy what we do and are serious about making a positive impact on our ...

Clio

Program Manager, Digital Customer Success

Calgary, AB · Hybrid

CA$90K - CA$103K/yr

Working closely with customer success leadership, operations, and cross-functional partners, you will design and run retention and adoption programs that scale across a high-volume SMB base through ...

Patronscan

Client Success Specialist

Calgary, AB · On-site

The Opportunity This is not a ticket-closing, box-checking customer success job. We're looking for someone who wants to own the client relationship from onboarding through long-term growth, someone ...

Patronscan

Client Success Specialist

Calgary, AB · On-site

The Opportunity This is not a ticket-closing, box-checking customer success job. We're looking for someone who wants to own the client relationship from onboarding through long-term growth, someone ...

Patronscan

Client Success Specialist

Calgary, AB

The Opportunity This is not a ticket-closing, box-checking customer success job. We're looking for someone who wants to own the client relationship from onboarding through long-term growth, someone ...

next page

Showing results 1-20

All JobsCustomer Success Associate JobsCustomer Success Associate Jobs in Alberta

Customer Success Associate information

See Alberta salary details

$23K

$45.4K

$67K

How much do customer success associate jobs pay per year?

As of Aug 7, 2026, the average yearly pay for customer success associate in Alberta is $45,418.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,000.00 and $50,000.00 per year, depending on experience, location, and employer.

What is a customer success associate?

A Customer Success Associate is a professional who helps customers achieve their desired outcomes while using a company's products or services. They act as a bridge between the customer and the company, ensuring clients are satisfied, addressing any concerns, and helping resolve issues. Their goal is to foster long-term relationships, encourage product adoption, and reduce customer churn by proactively supporting client needs.

What is the difference between Customer Success Associate vs Customer Support Specialist?

AspectCustomer Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer service or account managementOften a high school diploma or equivalent; customer service experience preferred
Work EnvironmentProactive engagement with clients, focusing on retention and growthReactive support, resolving customer issues and inquiries
Employer & Industry UsageUsed in SaaS, tech, and subscription-based companiesCommon across various industries including tech, retail, and service sectors

The main difference is that Customer Success Associates focus on building long-term relationships and ensuring customer satisfaction to promote retention, while Customer Support Specialists primarily handle immediate customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer journey.

What are the key skills and qualifications needed to thrive as a customer success associate, and why are they important?

To thrive as a Customer Success Associate, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and proficiency in support ticketing platforms are typically required. Exceptional interpersonal skills, empathy, and adaptability help build trust and foster long-term client relationships. These skills and qualities are vital for ensuring customer satisfaction, retention, and the overall success of both clients and the company.

How does a customer success associate typically interact with other departments to resolve client issues?

As a Customer Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. For complex or technical issues, you may coordinate with the Product or Engineering teams to clarify client needs and relay updates back to customers. This cross-functional teamwork is essential for advocating clients' interests, streamlining communication, and ensuring a seamless customer experience. Building strong internal relationships will help you navigate challenges and deliver outstanding service.

What is a customer success associate?

Customer success associates assist clients with their requests and concerns. Their primary responsibility is to ensure the customer’s satisfaction with their inquiry. As a customer success associate, your job duties may include answering inbound calls from clients, follow up with management about issues that have not been resolved, and in some positions, provide tech support over the phone. You often work with a team, such as the customer relations department. To become a customer success associate, you need a high school diploma and customer service experience, though some employers prefer candidates with an associate or bachelor’s degree.

More about Customer Success Associate jobs
What are the most commonly searched types of Customer Success jobs in Alberta? The most popular types of Customer Success jobs in Alberta are:
What are popular job titles related to Customer Success Associate jobs in Alberta? For Customer Success Associate jobs in Alberta, the most frequently searched job titles are:
What job categories do people searching Customer Success Associate jobs in Alberta look for? The top searched job categories for Customer Success Associate jobs in Alberta are:
What cities in Alberta are hiring for Customer Success Associate jobs? Cities in Alberta with the most Customer Success Associate job openings:
Customer Success Associate jobs near you
Infographic showing various Customer Success Associate job openings in Alberta as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $45,418 per year, or $21.8 per hour.

Customer Success Associate

Propra

Calgary, AB

Full-time

Posted 6 days ago

Job description

Company Description

About Propra

Propra is reimagining property management with a focus on using technology to alleviate the administrative burden for landlords and property managers so they can focus on what matters most, growing their business and delivering an exceptional living experience for their residents.

As a startup, you have the opportunity to join us on the ground floor and make a lasting impact. Our team is highly collaborative and customer-obsessed, often working beyond traditional role boundaries to move the business forward and create meaningful change.

Job Description

We’re looking for a proactive and customer-focused Customer Success Associate to join our team. You will be responsible for ensuring our customers achieve success with Propra’s products and services, driving product adoption, and ensuring that our solutions provide maximum value. 

Areas of Focus:

  • Build and maintain strong, long-lasting customer relationships through regular check-ins, providing guidance, and addressing concerns.

  • Provide exceptional customer support and timely case resolution. 

  • Lead and support customers through the onboarding process, ensuring they are fully trained and set up to achieve quick wins.

  • Track and report on key metrics such as customer satisfaction, retention rates, and platform adoption.

  • Document unexpected bugs and work with the tech team to test and communicate fixes.

  • Contribute to and maintain Propra’s resource hub for customer support and platform documentation.

  • Act as the voice of the customer within the company, collaborating with Product, Sales, and Marketing to meet customer needs.

  • Identify opportunities for upselling and cross-selling additional services, ensuring customers derive maximum value from the platform.

Qualifications

  • Prior experience in customer success or a related field, preferably in a B2B SaaS environment.

  • Proven ability to manage customer relationships and ensure satisfaction.

  • Familiarity with property management, financial services, operations, or bookkeeping solutions is a plus.

  • Experience with customer success software and CRM tools (eg. HubSpot, Intercom) is a plus.

  • Experience writing help centre articles, video tutorials, product documentation, or internal SOPs.

  • Ability to think outside the box and develop creative solutions to customer challenges, leveraging available resources and collaboration to find the best outcomes.

  • Empathy and strong interpersonal skills to build trust with customers, understand their challenges, and provide timely solutions.

  • Adaptable and flexible to the fast-paced, ever-changing demands of a growing startup.

  • Strong team player who is willing to go the extra mile for the customer.

At Propra, we believe in fostering a collaborative environment where everyone is empowered to contribute ideas and challenge the status quo. We value creativity, teamwork, and a customer-first mindset, and offer a dynamic, fast-paced work environment with plenty of opportunities for growth and learning. We’re looking for someone who shares our vision of transforming property management through innovation.
If you're passionate about solving problems, driving customer success, and leveraging technology to make a real impact, we’d love to hear from you!


Additional Information

What We Offer

  • Real work that matters: You’ll solve practical, everyday problems for property managers.
  • Trust and ownership: No micromanagement, red tape, or endless meetings. You get the freedom to manage your own work.
  • A down-to-earth team: Work alongside our tech, accounting, and customer support talent who care about getting things done together, without the ego.

About Applying With Propra

At Propra, we value diversity and are committed to creating an inclusive environment for all employees. We thank all applicants for their interest, but only those selected for an interview will be contacted. Please note that successful candidates may undergo a security screening, including a criminal records check.