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Customer Success Associate Remote Jobs in Dedham, MA

Zinier

Customer Support Associate

Boston, MA · On-site +1

$19 - $26/hr

We are a remote-first, global team headquartered in Silicon Valley, with a hybrid workforce across ... Partner cross-functionally with Product, Engineering, Professional Services, and Customer Success ...

Zinier

Customer Support Associate

Boston, MA · On-site +1

$19 - $26/hr

We are a remote-first, global team headquartered in Silicon Valley, with a hybrid workforce across ... Partner cross-functionally with Product, Engineering, Professional Services, and Customer Success ...

Legacy Lifecare

Recruiter

Chelsea, MA · On-site +1

$20 - $25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... either on-site or remote work! At Legacy Lifecare, we not only provide compassionate and ... Qualifications for Success: * Associate's degree in Human Resources, Business Administration, Healt ...

3E

Director, Customer Implementations

Boston, MA · Remote

$150K - $165K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

If you are AI-forward, passionate about customer success, and understand the importance of ... This position supports remote work in EST, and candidates should be based near one of our U.S. East ...

Linus Health

Project Manager, Connected Care

Boston, MA · Remote

$125K/yr

  • Medical

  • Life

  • Retirement

  • PTO

... Customer Success, Commercial, Product, Engineering, Data Operations, and Support teams, while partnering directly with Sponsors, CROs, Study Teams, and research sites. While we are 100% remote, this ...

Allego

Junior Support Engineer

Waltham, MA · On-site +1

$55K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Ability to develop documentation based on information from software developers to support Customer Success and customers * Ability to work independently as part of a team that is largely remote

Foley

Senior Customer Onboarding Manager

Boston, MA · Remote

$60K - $70K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Partner with Sales, Product, Support, and Customer Success to ensure a seamless transition from ... This role is primarily remote (US based) and will work in primarily EST hours, with the expectation ...

Wolters Kluwer

Associate Director, Business Analysis

Waltham, MA · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... associate director, you will lead a team of business analysts to create and optimize the way our ... Continuously evaluate analytics and reporting for product, customer success and customers to ensure ...

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Showing results 41-60

All JobsCustomer Success Associate JobsCustomer Success Associate Remote JobsCustomer Success Associate Remote Jobs in Dedham, MA

Customer Success Associate Remote information

See Dedham, MA salary details

$19K

$54.4K

$95.5K

How much do customer success associate remote jobs pay per year?

As of Aug 17, 2026, the average yearly pay for customer success associate remote in Dedham, MA is $54,433.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,000.00 and $67,300.00 per year, depending on experience, location, and employer.

What is a customer success associate?

A Customer Success Associate (Remote) is a professional who works from a remote location to help customers achieve their goals with a company's products or services. Their responsibilities often include onboarding new clients, providing support, addressing customer concerns, and ensuring satisfaction to promote retention and loyalty. They act as a bridge between the customer and the company, helping to solve problems and providing guidance. Effective communication and problem-solving skills are essential in this role. Working remotely allows greater flexibility but also requires strong self-motivation and time management.

What skills and qualifications are needed to thrive as a customer success associate?

To thrive as a Customer Success Associate (Remote), you need strong problem-solving abilities, customer service experience, and often a bachelor's degree in business or a related field. Familiarity with CRM systems like Salesforce or HubSpot, as well as proficiency in communication and support platforms, is typically required. Outstanding interpersonal skills, adaptability, and proactive communication set top performers apart in this role. These skills ensure customers receive effective support and build loyalty, driving retention and satisfaction in a virtual environment.

How does a customer success associate working remotely typically collaborate with other teams to resolve client issues?

As a remote Customer Success Associate, collaboration with teams such as Sales, Product, and Support is often conducted through digital communication tools like Slack, Zoom, or project management platforms. You’ll regularly coordinate with these departments to gather information, escalate technical issues, and ensure customer concerns are thoroughly addressed. Effective communication and timely follow-ups are essential, as remote work relies heavily on clear documentation and proactive updates. Building strong virtual relationships with colleagues helps streamline the resolution process and enhances the overall customer experience.

What is the difference between Customer Success Associate Remote vs Customer Support Specialist?

AspectCustomer Success Associate RemoteCustomer Support Specialist
Primary FocusBuilding long-term customer relationships and ensuring product adoptionHandling technical issues and resolving customer inquiries
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, problem-solving, communication
Work EnvironmentRemote, collaborative with sales and success teamsRemote or on-site, technical support teams
Common CertificationsCustomer success or account management certificationsTechnical support or IT certifications

While both roles involve customer interaction, a Customer Success Associate Remote focuses on fostering ongoing relationships and ensuring customer satisfaction, whereas a Customer Support Specialist primarily addresses technical issues and troubleshooting. Understanding these differences helps candidates choose the role that aligns with their skills and career goals.

What are the most commonly searched types of Customer Success Remote jobs in Dedham, MA?

The most popular types of Customer Success Remote jobs in Dedham, MA are:

What job categories do people searching Customer Success Associate Remote jobs in Dedham, MA look for?

The top searched job categories for Customer Success Associate Remote jobs in Dedham, MA are:

What cities near Dedham, MA are hiring for Customer Success Associate Remote jobs?

Cities near Dedham, MA with the most Customer Success Associate Remote job openings:

Customer Success Associate Remote jobs near you

We are not looking for job seekers, we are looking for change makers! Junior Customer Success Manage

xSuite Solutions Inc.

Southborough, MA • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 25 days ago

Job description

Company Description
We are xSuite, one of the Top Innovators for best SAP Procure to Pay Solutions with over 40M invoices processed Worldwide With 25 years in the market and 1,200 installations in 60 countries, we increase efficiency, data accuracy, and mitigate risk for all of our clients.
Our expertise comes not just in software solutions, we are also the developers and integrators of our product - providing for a more unified and cohesive approach.
We achieve this through our SAP-integrated software for intelligent data capture, workflow automation, and document management.
We digitize business processes for companies allowing them to save time and money. Through our industry agnostic best practice solutions, every scenario you have can be configured to kick off a workflow to resolve the problems digitally.
As an SAP Partner, we have implemented our Software in Fortune 500 companies.
On average, our customers are working 10+ years with us, to them, we are more than a Software Manufacturer, we are their Strategic Partner for their P2P Automation needs. Our passion for SAP technology drives us to always offer certified and high-quality standard software for your SAP system.
With 12 offices and 90 plus consultants who are experts in this field, our SAP Certifications makes us your best ally to help you start your Digital transformation today.
Job Description
Do you enjoy building meaningful relationships? If so, continue reading!
Customer Success Managers at xSuite North America are known as relationship experts. Many Customer Service Representative positions are the same, the focus tends to be on the customers short term happiness. That is not the case here. Customer Success Managers concentrate on adding value for years to come. Their commitment does not end when a customer signs up, that is when it begins.
Qualifications
  • 1-3 years experience within a Financial, Technical, or Business Administrative setting (Preferred)
  • Team spirit and the ability to take responsibility for tasks (Required)
  • Strong written and communication skills in English (Required)
  • The ability to adapt quickly (Preferred)
  • Excellent communication, interpersonal, problem-solving, presentation, and organizational skills (Required)
  • The ability to promote products and grow relationships (Preferred)

Additional Information
Responsibilities:
  • Regularly check in with customers to develop an open communication line so that concerns can be promptly heard and addressed
  • Present/Demo our solutions to customers
  • Coordinate sales efforts for services and license revenues
  • Prepare and submit sales contracts
  • Drive product value
  • Develop trusted advisor relationships with executive sponsors
  • Prepare weekly and monthly reports

Schedule:
  • Monday - Friday (Part time/Full time)
  • 30-40 hours per week
  • Remote/Hybrid/in-office

Additional Information:
  • US work authorization required
  • xSuite North America is unable to honor OPT-EAD, H1B, and TN
  • 401(k)
  • Medical, Dental, Vision, and Life insurance
  • Paid time off

What makes this position so great?
  • You get to work with brand new state of the art technology with artificial intelligence and machine learning
  • We are a young and dynamic team
  • This is a great chance to learn new skills and work with amazing customers

If you would like to learn more information about xSuite North America and our services, check out our website: https://www.xsuite.com
All of your information will be kept confidential according to EEO guidelines.

Apply