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Customer Success Associate Remote Jobs in Dedham, MA

Tufin

Customer Success Manager - US

Boston, MA · On-site +1

Description The Customer Success Manager is responsible for managing a portfolio of enterprise customers, ensuring successful adoption of the Tufin platform and delivery of the Guided Success service.

Hi Marley

Sr. Customer Success Manager

Boston, MA · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

As a Hi Marley Customer Success Manager, you will be the backbone of our relationship with our customer base. In this role you will maintain a high level of customer satisfaction by building lasting ...

BitSight

Customer Success AI Operations Lead

Boston, MA · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Over 750 teammates are dispersed throughout Boston, Raleigh, New York, Lisbon, Singapore, and remote We are building an AI-native Customer Success operating model from the ground up, and we're ...

Overjet

Director of Customer Success, SMB

Boston, MA · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

The Role As a Director of Customer Success, SMB at Overjet, you will play a crucial role in building out our customer success function and driving retention, adoption, and expansion across our SMB ...

Overjet

Director of Customer Success, DSO

Boston, MA · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

The Role As a Director of Customer Success, DSO at Overjet, you will play a crucial role in building out our customer success function and driving retention, adoption, and expansion across our SMB ...

LinkSquares, Inc.

Senior Customer Success Manager

Boston, MA · On-site +1

$90K - $105K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Sr. Customer Success Manager (CSM) , you will serve as the primary guide and strategic partner for our customers throughout their entire lifecycle. From onboarding through renewal, you will help ...

NielsenIQ

Global Customer Success Manager

Boston, MA · On-site +1

$120K - $129K/yr

  • Medical

  • Life

Analyzing data on customer demographics, preferences, needs, or buying habits to identify potential ... Helping build client success plans and client use cases to better prepare internal teams and GfK ...

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Showing results 21-40

All JobsCustomer Success Associate JobsCustomer Success Associate Remote JobsCustomer Success Associate Remote Jobs in Dedham, MA

Customer Success Associate Remote information

See Dedham, MA salary details

$19K

$54.4K

$95.5K

How much do customer success associate remote jobs pay per year?

As of Aug 17, 2026, the average yearly pay for customer success associate remote in Dedham, MA is $54,433.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,000.00 and $67,300.00 per year, depending on experience, location, and employer.

What is a customer success associate?

A Customer Success Associate (Remote) is a professional who works from a remote location to help customers achieve their goals with a company's products or services. Their responsibilities often include onboarding new clients, providing support, addressing customer concerns, and ensuring satisfaction to promote retention and loyalty. They act as a bridge between the customer and the company, helping to solve problems and providing guidance. Effective communication and problem-solving skills are essential in this role. Working remotely allows greater flexibility but also requires strong self-motivation and time management.

What skills and qualifications are needed to thrive as a customer success associate?

To thrive as a Customer Success Associate (Remote), you need strong problem-solving abilities, customer service experience, and often a bachelor's degree in business or a related field. Familiarity with CRM systems like Salesforce or HubSpot, as well as proficiency in communication and support platforms, is typically required. Outstanding interpersonal skills, adaptability, and proactive communication set top performers apart in this role. These skills ensure customers receive effective support and build loyalty, driving retention and satisfaction in a virtual environment.

How does a customer success associate working remotely typically collaborate with other teams to resolve client issues?

As a remote Customer Success Associate, collaboration with teams such as Sales, Product, and Support is often conducted through digital communication tools like Slack, Zoom, or project management platforms. You’ll regularly coordinate with these departments to gather information, escalate technical issues, and ensure customer concerns are thoroughly addressed. Effective communication and timely follow-ups are essential, as remote work relies heavily on clear documentation and proactive updates. Building strong virtual relationships with colleagues helps streamline the resolution process and enhances the overall customer experience.

What is the difference between Customer Success Associate Remote vs Customer Support Specialist?

AspectCustomer Success Associate RemoteCustomer Support Specialist
Primary FocusBuilding long-term customer relationships and ensuring product adoptionHandling technical issues and resolving customer inquiries
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, problem-solving, communication
Work EnvironmentRemote, collaborative with sales and success teamsRemote or on-site, technical support teams
Common CertificationsCustomer success or account management certificationsTechnical support or IT certifications

While both roles involve customer interaction, a Customer Success Associate Remote focuses on fostering ongoing relationships and ensuring customer satisfaction, whereas a Customer Support Specialist primarily addresses technical issues and troubleshooting. Understanding these differences helps candidates choose the role that aligns with their skills and career goals.

What are the most commonly searched types of Customer Success Remote jobs in Dedham, MA?

The most popular types of Customer Success Remote jobs in Dedham, MA are:

What job categories do people searching Customer Success Associate Remote jobs in Dedham, MA look for?

The top searched job categories for Customer Success Associate Remote jobs in Dedham, MA are:

What cities near Dedham, MA are hiring for Customer Success Associate Remote jobs?

Cities near Dedham, MA with the most Customer Success Associate Remote job openings:

Customer Success Associate Remote jobs near you

Customer Success Manager - US

Tufin

Boston, MA • On-site, Remote

Full-time

Posted 27 days ago

Job description

Description
The Customer Success Manager is responsible for managing a portfolio of enterprise customers, ensuring successful adoption of the Tufin platform and delivery of the Guided Success service. The role partners with customers (management and Tufin champions and stakeholders) to develop adoption plans, measure progress against business objectives, coordinate internal resources, and help customers realize value from their investment in Tufin. Working closely with Technical Account Managers (TAMs), Professional Services, Support, Sales, and Product, the CSM serves as the primary customer advocate and trusted advisor throughout the customer lifecycle.
Key Responsibilities
  • Manage a portfolio of enterprise customer accounts participating in the Guided Success program.
  • Drive each customer's Adoption Plan together with their management, Tufin champions and stakeholders, coordinating internal resources and tracking progress against agreed adoption objectives.
  • Lead kickoff meetings, success reviews, adoption reviews, and Executive Business Reviews (QBRs).
  • Monitor customer health, product adoption, and progress toward agreed success outcomes.
  • Monitor and report on customer health, adoption, and success metrics to identify risks, measure progress, and support successful customer outcomes.
  • Coordinate Technical Account Managers, Professional Services, Support, and other internal teams to deliver customer priorities.
  • Own customer escalations and coordinate timely communication and resolution.
  • Identify opportunities to improve customer adoption, retention, and long-term success.
  • Partner with Sales on renewal planning and identify expansion opportunities where appropriate.
  • Represent the voice of the customer by providing feedback to Product Management and other internal stakeholders.
  • Contribute to the continuous improvement of Guided Success processes, customer engagement practices, and adoption methodologies based on customer feedback and operational experience.

Requirements
  • Bachelor's degree or equivalent experience.
  • 5+ years in Customer Success, Enterprise Account Management, Consulting, Technical
  • Account Management, Professional Services, Sales Engineering, Technical Support, or a similar enterprise customer-facing role.
  • Experience managing enterprise SaaS or enterprise software customers.
  • Strong executive communication and relationship management skills.
  • Excellent organizational, presentation, and problem-solving skills.
  • Ability to coordinate cross-functional teams and manage multiple customer engagements simultaneously.
  • Customer-focused mindset with a passion for delivering measurable business value.
  • Experience with networking, cybersecurity, cloud security, or enterprise infrastructure.

Preferred Qualifications
  • Familiarity with major network security vendors such as Cisco, Palo Alto Networks, Check Point, and Fortinet.
  • Experience with Salesforce and Customer Success platforms.
  • Understanding of customer adoption, customer health measurement, and value realization.

Success Measures
  • Successful execution of customer Success Plans and adoption plans with an eye on customer retention
  • Customer adoption and achievement of agreed business outcomes.
  • Improvement in customer health, satisfaction, and executive engagement.
  • Successful renewals and identification of growth opportunities.
  • Effective coordination of cross-functional resources to meet customer objectives.

Core Competencies
  • Customer Relationship Management
  • Strategic Planning
  • Customer Adoption
  • Drives change, owns outcomes, and delivers results
  • Executive Communication
  • Cross-Functional Collaboration
  • Problem Solving
  • Customer Advocacy

What Success Looks Like
Within your first 12 months you will:
  • Build trusted relationships with your portfolio of enterprise customers.
  • Develop and execute customer Adoption Plans aligned with customer business objectives.
  • Drive measurable customer adoption and value realization.
  • Deliver effective Executive Business Reviews and adoption reporting.
  • Partner successfully with Technical Account Managers, Professional Services, Support, and Sales.
  • Contribute to successful customer renewals and long-term customer success.

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