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Customer Success Associate Remote Jobs in Washington

Alteryx

Alteryx Digital Representative

Washington, DC · On-site +1

$120K - $150K/yr

Partner with Customer Success (where applicable) to ensure customers achieve outcomes and are ... A monthly Connectivity Plus stipend of $150 to support remote work-related expenses * An annual ...

ServiceNow

Sr Enterprise Sales Associate

Vienna, VA · On-site +1

$81K - $126K/yr

Support Customer Success Managers and Renewal Reps to ensure health and retention of customers * Be ... Work personas (flexible, remote, or required in office) are categories that are assigned to ...

ServiceNow

Sr Enterprise Sales Associate

Vienna, VA · On-site +1

$81K - $126K/yr

Support Customer Success Managers and Renewal Reps to ensure health and retention of customers * Be ... Work personas (flexible, remote, or required in office) are categories that are assigned to ...

ID.me

Customer Onboarding Manager

Mclean, VA · Remote

You will guide customers from kickoff through launch, working cross-functionally to ensure they are set up for long-term success. This role supports ID.me's strategic and enterprise accounts ...

3E

Director, Customer Implementations

Bethesda, MD · Remote

$150K - $165K/yr

If you are AI-forward, passionate about customer success, and understand the importance of ... This position supports remote work in EST, and candidates should be based near one of our U.S. East ...

BlackSky

Vice President, Customer Operations

Herndon, VA · Remote

$142K - $182K/yr

Partner closely with Sales and Business Development to ensure seamless customer success and expansion. * Apply knowledge of remote sensing, geospatial analytics, and space-based intelligence ...

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Customer Success Associate Remote information

See Washington salary details

$21K

$60K

$105.3K

How much do customer success associate remote jobs pay per year?

As of Aug 16, 2026, the average yearly pay for customer success associate remote in Washington is $60,017.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,000.00 and $74,200.00 per year, depending on experience, location, and employer.

What is a customer success associate?

A Customer Success Associate (Remote) is a professional who works from a remote location to help customers achieve their goals with a company's products or services. Their responsibilities often include onboarding new clients, providing support, addressing customer concerns, and ensuring satisfaction to promote retention and loyalty. They act as a bridge between the customer and the company, helping to solve problems and providing guidance. Effective communication and problem-solving skills are essential in this role. Working remotely allows greater flexibility but also requires strong self-motivation and time management.

What is the difference between Customer Success Associate Remote vs Customer Support Specialist?

AspectCustomer Success Associate RemoteCustomer Support Specialist
Primary FocusBuilding long-term customer relationships and ensuring product adoptionHandling technical issues and resolving customer inquiries
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, problem-solving, communication
Work EnvironmentRemote, collaborative with sales and success teamsRemote or on-site, technical support teams
Common CertificationsCustomer success or account management certificationsTechnical support or IT certifications

While both roles involve customer interaction, a Customer Success Associate Remote focuses on fostering ongoing relationships and ensuring customer satisfaction, whereas a Customer Support Specialist primarily addresses technical issues and troubleshooting. Understanding these differences helps candidates choose the role that aligns with their skills and career goals.

How does a customer success associate working remotely typically collaborate with other teams to resolve client issues?

As a remote Customer Success Associate, collaboration with teams such as Sales, Product, and Support is often conducted through digital communication tools like Slack, Zoom, or project management platforms. You’ll regularly coordinate with these departments to gather information, escalate technical issues, and ensure customer concerns are thoroughly addressed. Effective communication and timely follow-ups are essential, as remote work relies heavily on clear documentation and proactive updates. Building strong virtual relationships with colleagues helps streamline the resolution process and enhances the overall customer experience.

What skills and qualifications are needed to thrive as a customer success associate?

To thrive as a Customer Success Associate (Remote), you need strong problem-solving abilities, customer service experience, and often a bachelor's degree in business or a related field. Familiarity with CRM systems like Salesforce or HubSpot, as well as proficiency in communication and support platforms, is typically required. Outstanding interpersonal skills, adaptability, and proactive communication set top performers apart in this role. These skills ensure customers receive effective support and build loyalty, driving retention and satisfaction in a virtual environment.

What are popular job titles related to Customer Success Associate Remote jobs in Washington?

For Customer Success Associate Remote jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Customer Success Associate Remote jobs in Washington look for?

The top searched job categories for Customer Success Associate Remote jobs in Washington are:

What cities in Washington are hiring for Customer Success Associate Remote jobs?

Cities in Washington with the most Customer Success Associate Remote job openings:

Customer Success Associate Remote jobs near you
Infographic showing various Customer Success Associate Remote job openings in Washington as of August 2026, with employment types broken down into 75% Full Time, and 25% Contract. Highlights an 25% In-person, and 75% Remote job distribution, with an average salary of $60,017 per year, or $28.9 per hour.

Customer Success Manager, U.S. Defense and Intelligence

Planet

Arlington, VA • On-site, Remote

Full-time

Medical, Dental, Vision, PTO

Posted 7 days ago

Job description

About the Role:

The Customer Success Team at Planet is looking for a Customer Success Manager specializing in the Defense and Intelligence sectors. This role will focus primarily on supporting customers within the U.S. Defense and Intelligence communities, helping them derive maximum value from Planet's imagery, platform, and services. We are looking for a geospatial expert to foster and manage relationships with customers utilizing our platform and imagery in these critical domains. Your mission will be to serve as a trusted advisor, ensuring our clients derive maximum value while staying informed about product updates and industry developments. We are seeking candidates who understand the strategic importance of remote sensing data in Defense and Intelligence contexts, capable of guiding customers through platform nuances and identifying tailored solutions for them.

This is a full-time, hybrid role which will require you to work from our D.C. office in Arlington, VA 3 days per week.

Impact You'll Own:

  • Build and maintain long-lasting relationships with Defense and Intelligence customers, with a focus on U.S. accounts
  • Ensure successful onboarding, training of new customers, and effective use of products
  • Provide hands-on training and support to help customers effectively use Planet's platforms, data, and solutions
  • Assist customers to expand their usage and adoption of our products
  • Bring geospatial and mission knowledge to every interaction, acting as a trusted technical advisor
  • Serve as the internal advocate for your customers and the external face of Planet, ensuring alignment on goals and outcomes
  • Provide excellent customer experience, ensure successful delivery of our services, and produce timely solutions according to customer needs and goals
  • Maintain consistent communication with customers throughout the contract lifecycle and escalate issues as needed
  • Collaborate with internal teams (Sales, Product, Support, Professional Services) to deliver a seamless customer experience
  • Identify and drive expansion opportunities while managing renewals through strategic collaboration with Account Executives

What You Bring:

  • 4+ years of experience in Customer Success, account management, or related fields
  • Bachelor's degree in a relevant field
  • Experience collaborating with the U.S. Department of Defense and/or Intelligence Community 
  • Excellent orientation towards delivering solutions and value to clients
  • Proficient in remote sensing, GIS, or geospatial imagery products, particularly in their applications within the DoD and IC sectors
  • Excellent problem-solving abilities and a proactive approach to work
  • Ability to multitask, work independently, prioritize, and manage time effectively
  • Technical experience in remote sensing platforms and solutions
  • Excellent communication skills with an ability to accurately capture customer requirements (Voice of the Customer) and effectively relay needs and impacts to both leadership and product teams
  • Experience with geospatial software such as QGIS, SocketGXP, Esri products, GDAL, or equivalent
  • Flexibility and willingness to travel as required

What Makes You Stand Out:

  • Active or ability to obtain and maintain a TS/SCI Clearance
  • Experience supporting GEOINT missions in the U.S.
  • Technical affinity around APIs
  • Python scripting experience

Application Deadline:

September 29, 2026 by 11:59p / 23:59 CET (Central European Time)

Benefits While Working at Planet:

These offerings are dependent on employment type and geographical location, based upon applicable law or company policy.

  • Comprehensive Medical, Dental, and Vision plans
  • Health Savings Account (HSA) with a company contribution
  • Generous Paid Time Off in addition to holidays and company-wide days off 
  • 16 Weeks of Paid Parental Leave
  • Wellness Program and Employee Assistance Program (EAP)
  • Home Office Reimbursement
  • Monthly Phone and Internet Reimbursement
  • Tuition Reimbursement and access to LinkedIn Learning
  • Equity
  • Commuter Benefits (if local to an office)
  • Volunteering Paid Time Off

Compensation:

The US base salary range for this full-time position at the commencement of employment is listed below.  Additionally, this role might be eligible for discretionary short-term and long-term incentives (bonus and equity). The final salary range is determined by job related experience, skills and location.  The range displays our typical hiring range for new hire salaries in US locations only.  Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

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