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Customer Success Associate Remote Jobs in Washington

Alteryx

Alteryx Digital Representative

Washington, DC · On-site +1

$120K - $150K/yr

Partner with Customer Success (where applicable) to ensure customers achieve outcomes and are ... A monthly Connectivity Plus stipend of $150 to support remote work-related expenses * An annual ...

ServiceNow

Sr Enterprise Sales Associate

Vienna, VA · On-site +1

$81K - $126K/yr

Support Customer Success Managers and Renewal Reps to ensure health and retention of customers * Be ... Work personas (flexible, remote, or required in office) are categories that are assigned to ...

ServiceNow

Sr Enterprise Sales Associate

Vienna, VA · On-site +1

$81K - $126K/yr

Support Customer Success Managers and Renewal Reps to ensure health and retention of customers * Be ... Work personas (flexible, remote, or required in office) are categories that are assigned to ...

3E

Director, Customer Implementations

Bethesda, MD · Remote

$150K - $165K/yr

If you are AI-forward, passionate about customer success, and understand the importance of ... This position supports remote work in EST, and candidates should be based near one of our U.S. East ...

BlackSky

Vice President, Customer Operations

Herndon, VA · Remote

$142K - $182K/yr

Partner closely with Sales and Business Development to ensure seamless customer success and expansion. * Apply knowledge of remote sensing, geospatial analytics, and space-based intelligence ...

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Customer Success Associate Remote information

See Washington salary details

$21K

$60K

$105.3K

How much do customer success associate remote jobs pay per year?

As of Aug 21, 2026, the average yearly pay for customer success associate remote in Washington is $60,017.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,000.00 and $74,200.00 per year, depending on experience, location, and employer.

What is a customer success associate?

A Customer Success Associate (Remote) is a professional who works from a remote location to help customers achieve their goals with a company's products or services. Their responsibilities often include onboarding new clients, providing support, addressing customer concerns, and ensuring satisfaction to promote retention and loyalty. They act as a bridge between the customer and the company, helping to solve problems and providing guidance. Effective communication and problem-solving skills are essential in this role. Working remotely allows greater flexibility but also requires strong self-motivation and time management.

What skills and qualifications are needed to thrive as a customer success associate?

To thrive as a Customer Success Associate (Remote), you need strong problem-solving abilities, customer service experience, and often a bachelor's degree in business or a related field. Familiarity with CRM systems like Salesforce or HubSpot, as well as proficiency in communication and support platforms, is typically required. Outstanding interpersonal skills, adaptability, and proactive communication set top performers apart in this role. These skills ensure customers receive effective support and build loyalty, driving retention and satisfaction in a virtual environment.

How does a customer success associate working remotely typically collaborate with other teams to resolve client issues?

As a remote Customer Success Associate, collaboration with teams such as Sales, Product, and Support is often conducted through digital communication tools like Slack, Zoom, or project management platforms. You’ll regularly coordinate with these departments to gather information, escalate technical issues, and ensure customer concerns are thoroughly addressed. Effective communication and timely follow-ups are essential, as remote work relies heavily on clear documentation and proactive updates. Building strong virtual relationships with colleagues helps streamline the resolution process and enhances the overall customer experience.

What is the difference between Customer Success Associate Remote vs Customer Support Specialist?

AspectCustomer Success Associate RemoteCustomer Support Specialist
Primary FocusBuilding long-term customer relationships and ensuring product adoptionHandling technical issues and resolving customer inquiries
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, problem-solving, communication
Work EnvironmentRemote, collaborative with sales and success teamsRemote or on-site, technical support teams
Common CertificationsCustomer success or account management certificationsTechnical support or IT certifications

While both roles involve customer interaction, a Customer Success Associate Remote focuses on fostering ongoing relationships and ensuring customer satisfaction, whereas a Customer Support Specialist primarily addresses technical issues and troubleshooting. Understanding these differences helps candidates choose the role that aligns with their skills and career goals.

What are popular job titles related to Customer Success Associate Remote jobs in Washington?

For Customer Success Associate Remote jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Customer Success Associate Remote jobs in Washington look for?

The top searched job categories for Customer Success Associate Remote jobs in Washington are:

What cities in Washington are hiring for Customer Success Associate Remote jobs?

Cities in Washington with the most Customer Success Associate Remote job openings:

Customer Success Associate Remote jobs near you
Infographic showing various Customer Success Associate Remote job openings in Washington as of August 2026, with employment types broken down into 75% Full Time, and 25% Contract. Highlights an 25% In-person, and 75% Remote job distribution, with an average salary of $60,017 per year, or $28.9 per hour.

Customer Success Manager (Channel Partners)

Acumatica

Reston, VA • On-site, Remote

$100K - $120K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 9 days ago

Job description

Company Description
Acumatica is a company on a mission. We are a leading innovator in cloud ERP (Enterprise Resource Planning) solutions with growing businesses worldwide. But don't take our word for it-read what analysts like G2, IDC, Nucleus Research, and Info-Tech have to say about us.
Acumatica is different by design and purposely built to help small and midsized companies thrive in today's digital economy. Our industry-specific business management solution is engineered to address real-world needs-featuring intelligent workflows and market-leading usability that enable companies to manage risk, anticipate disruption, and seize new opportunities. Our principled business practices, growth-friendly licensing, and flexible deployment options put organizations in control of their own future. Acumatica is more than just a product-we are a community of partners, customers, and creators committed to elevating business performance. Our ecosystem is driven by collaboration, merging leading technology and real-world insights to put organizations control of their future. In May of 2025, Acumatica was acquired by Vista Equity Partners, a global investment firm focused on enterprise software, data and technology-enabled businesses.
Acumatica's culture is collaborative and high-energy. We are passionate about our product and our mission, and we are loyal to each other and our company. We value work/life balance, efficiency, simplicity, freakishly friendly customer service, and making a difference in the world. Acumatica offers exceptional professional and financial growth potential. To learn more about Acumatica's mission, please visit: http://www.acumatica.com.
Job Description
Responsiblities:
What you will do:
  • Achieve world-class NPS/CSAT scores, retention, churn and contraction mitigation, renewals, and expansion goals via effective and efficient territory management.
  • Coach and teach our partner's Customer Success Managers (P-CSMs) how to excel at customer success.
  • Own and manage customer escalations and coordinate across departments to final resolution.
  • Assist P-CSMs with policy and license questions.
  • Contribute to Customer Success Best practices.

Qualifications
Requirements:
  • 5+ yearsof SaaS or ERP experience, preferably in Sales or Implementation or Support roles.
  • Located in the USA.
  • Excellent oral & written and frictionless communication skills.
  • You work efficiently and effectively in a telecommuted world (we are mostly a distributed company)
  • You listen, ask questions, build consensus, de-escalate, solve ambiguous problems.
  • You enjoy coaching and teaching others how to excel as a customer success manager.
  • You have experience with high-stakes account management, subscription renewals, churn/contraction mitigation, and expansion.
  • You are passionate about driving customer satisfaction and making good business decisions.
  • You enjoy learning, be it new software, processes, or policies - and enjoy sharing that knowledge.
  • You learn quickly, are resourceful and self-directed, and can work independently.
  • You are detail-oriented and organized.
  • You effectively interact with C-Level executives of 100+ employee companies.
  • You effectively manage tense situations and help bring them to an effective resolution.
  • You enjoy and are proficient at handling diverse workloads and can prioritize effectively.
  • You enjoy a dynamic work environment (continuously evolving and fast-paced)
  • You are a team player, willing to contribute to the overall success of the team

Additional Information
Acumatica is an Affirmative Action and Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail HR@acumatica.com. This email is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only emails sent for this purpose will be returned. Emails sent for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.
For this role, the salary range is $100,000-120,000 annually. This range represents the low and high end of the salary range for this job and may vary based on location. The actual salary offer will carefully consider a wide range of factors, including skills, qualifications, experience and other relevant elements.
At Acumatica, certain roles are eligible for additional rewards, including annual bonus and stock. These awards are allocated based on individual performance. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee's role.
Benefits/perks listed here may vary depending on the nature of your employment with Acumatica and the country where you work. US-based employees gain access to healthcare benefits (medical, dental and vision insurance for you and your dependents), employer paid Short-Term/Long-Term Disability and Basic life coverage, 401(k) plan with company match, Flexible time off, sick and safe leave, among others.
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