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Customer Success Associate Remote Jobs in Georgia

Smarsh

$92K - $100K/yr

Summary Smarsh is seeking a Sr. Customer Success Manager to join our Public Sector Customer Success organization. In this role, you will own a portfolio of public sector accounts, managing the end-to ...

ClickDimensions

Success Manager

Atlanta, GA · Remote

The Customer Success Manager will be responsible for the retention, adoption, expansion and ongoing usage of ClickDimensions products throughout the customer lifecycle and into renewal. Additionally ...

SiteCare

Client Success Advisor

Atlanta, GA · On-site +1

Role Summary The Client Success Advisor owns the ongoing relationship for a portfolio of clients ... Strong remote communication skills. Able to build trust and manage relationships without in-person ...

ontrac

Customer Integration Associate

Atlanta, GA · On-site +1

$67K - $100K/yr

Location: Remote - This position may be performed remotely in states where the company is ... Paving your way to your success: * You communicate clearly and professionally, explaining technical ...

Sevaa Group

Client Success Manager

Alpharetta, GA · On-site +1

As a Client Success Manager, you will own the customer lifecycle for each of your accounts, including the implementation of Success Programs, contributing to revenue growth, managing the onboarding ...

Milliman

Client Success Manager (MedInsight)

Atlanta, GA · Remote

$788/wk

Client Success Managers ensure client needs and expectations are aligned; contractual obligations ... Location This role is ideally based in Seattle, Washington, but remote work within the United ...

Meridian

Client Success Manager

Atlanta, GA · On-site +1

Serve as the primary client advocate, guiding customers through onboarding, adoption, expansion, and long-term success. * Develop strong relationships with key stakeholders, senior leaders, and ...

Origami Risk LLC

Client Success Manager

Atlanta, GA · On-site +1

Typically 5+ years of experience in a client-facing Customer Success, Account Management, or ... All full-time positions are hybrid, with many eligible to be completely remote * Fully Paid by ...

FIXD Automotive

Client Success Manager

Atlanta, GA · On-site +1

On-Target Earnings (OTE) for this role is $80,000 to $100,000 AppraisalPRO's Client Success ... Role * Onboard dealership customers to AppraisalPRO and conduct initial training * Quickly and ...

Omnissa

Director of Customer Marketing

Atlanta, GA · Remote

Director of Customer Marketing Location - Atlanta, GA or Remote, US We are Omnissa! Omnissa is the ... This leader will work closely with Customer Success, Sales, Product Marketing, Product ...

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All JobsCustomer Success Associate JobsCustomer Success Associate Remote JobsCustomer Success Associate Remote Jobs in Georgia

Customer Success Associate Remote information

See Georgia salary details

$15.6K

$44.7K

$78.5K

How much do customer success associate remote jobs pay per year?

As of Jul 14, 2026, the average yearly pay for customer success associate remote in Georgia is $44,745.00, according to ZipRecruiter salary data. Most workers in this role earn between $32,100.00 and $55,300.00 per year, depending on experience, location, and employer.

What is a Customer Success Associate (Remote)?

A Customer Success Associate (Remote) is a professional who works from a remote location to help customers achieve their goals with a company's products or services. Their responsibilities often include onboarding new clients, providing support, addressing customer concerns, and ensuring satisfaction to promote retention and loyalty. They act as a bridge between the customer and the company, helping to solve problems and providing guidance. Effective communication and problem-solving skills are essential in this role. Working remotely allows greater flexibility but also requires strong self-motivation and time management.

What is the difference between Customer Success Associate Remote vs Customer Support Specialist?

AspectCustomer Success Associate RemoteCustomer Support Specialist
Primary FocusBuilding long-term customer relationships and ensuring product adoptionHandling technical issues and resolving customer inquiries
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, problem-solving, communication
Work EnvironmentRemote, collaborative with sales and success teamsRemote or on-site, technical support teams
Common CertificationsCustomer success or account management certificationsTechnical support or IT certifications

While both roles involve customer interaction, a Customer Success Associate Remote focuses on fostering ongoing relationships and ensuring customer satisfaction, whereas a Customer Support Specialist primarily addresses technical issues and troubleshooting. Understanding these differences helps candidates choose the role that aligns with their skills and career goals.

How does a Customer Success Associate working remotely typically collaborate with other teams to resolve client issues?

As a remote Customer Success Associate, collaboration with teams such as Sales, Product, and Support is often conducted through digital communication tools like Slack, Zoom, or project management platforms. You’ll regularly coordinate with these departments to gather information, escalate technical issues, and ensure customer concerns are thoroughly addressed. Effective communication and timely follow-ups are essential, as remote work relies heavily on clear documentation and proactive updates. Building strong virtual relationships with colleagues helps streamline the resolution process and enhances the overall customer experience.

What are the key skills and qualifications needed to thrive as a Customer Success Associate (Remote), and why are they important?

To thrive as a Customer Success Associate (Remote), you need strong problem-solving abilities, customer service experience, and often a bachelor's degree in business or a related field. Familiarity with CRM systems like Salesforce or HubSpot, as well as proficiency in communication and support platforms, is typically required. Outstanding interpersonal skills, adaptability, and proactive communication set top performers apart in this role. These skills ensure customers receive effective support and build loyalty, driving retention and satisfaction in a virtual environment.
What are the most commonly searched types of Customer Success Remote jobs in Georgia? The most popular types of Customer Success Remote jobs in Georgia are:
What are popular job titles related to Customer Success Associate Remote jobs in Georgia? For Customer Success Associate Remote jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Customer Success Associate Remote jobs in Georgia look for? The top searched job categories for Customer Success Associate Remote jobs in Georgia are:
What cities in Georgia are hiring for Customer Success Associate Remote jobs? Cities in Georgia with the most Customer Success Associate Remote job openings:
Customer Success Associate Remote jobs near you
Infographic showing various Customer Success Associate Remote job openings in Georgia as of July 2026, with employment types broken down into 87% Full Time, and 13% Contract. Highlights an 100% Remote job distribution, with an average salary of $44,745 per year, or $21.5 per hour.
Customer Success Manager- NOA Higher Ed. West Coast (USA Remote)

Customer Success Manager- NOA Higher Ed. West Coast (USA Remote)

Turnitin, LLC

Atlanta, GA • On-site, Remote

$77K - $129K/yr

Full-time

Medical, PTO

Posted 5 days ago

Job description

Company Description
When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in global education. For over 25 years, Turnitin has partnered with educators and institutions to develop learning integrity solutions that recognize the enduring value of critical thinking in a rapidly changing world. Over 16,000 academic institutions, publishers, and corporations use our services in more than 185 countries around the world: Turnitin Feedback Studio, Clarity, Originality, Gradescope, ExamSoft, Similarity, and iThenticate. Protecting the value of an authentic education is at the heart of who we are.
Experience a remote-first culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education.
Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines.
Job Description
We're looking for an experienced, relationship-driven Customer Success Manager (CSM) who is passionate about helping educational institutions realize the full value of their investment in our solutions. The ideal candidate thrives at the intersection of customer partnership and commercial impact-someone who builds trusted relationships, drives adoption, and proactively identifies opportunities for growth through renewals, upsells, and cross-sell referrals.
Key Responsibilities:
  • Own customer retention and growth: Secure renewals and identify opportunities for expansion and referral-based cross-sells within assigned accounts.
  • Drive adoption and outcomes: Ensure customers are achieving measurable value from our solutions by developing success plans, sharing best practices, and leading data-driven business reviews.
  • Build trusted relationships: Engage stakeholders across all levels of the institution-from administrators and faculty to executive leadership-to strengthen advocacy and partnership.
  • Act as the customer's voice: Represent customer feedback internally to Product, Marketing, and Sales teams to inform roadmap and go-to-market strategies.
  • Collaborate to win: Partner closely with Account Executives, Solutions Consultants, and Marketing to deliver a seamless customer experience from onboarding through renewal.
  • Monitor health and engagement: Leverage customer insights, usage data, and satisfaction metrics to proactively address risks and ensure long-term success.
  • Champion customer advocacy: Identify and nurture advocates who can participate in case studies, references, and peer community events.

Qualifications
  • 5+ years of experience in Customer Success, Account Management, or a similar client-facing role within SaaS or EdTech.
  • Proven track record of meeting or exceeding renewal, upsell, and customer satisfaction targets.
  • Strong ability to build and maintain executive-level relationships within higher education institutions.
  • Deep understanding of the education technology landscape and the unique challenges of teaching, learning, and academic integrity.
  • Excellent communication, presentation, and storytelling skills-able to articulate value and outcomes clearly to diverse audiences.
  • Highly organized, data-driven, and adept at managing a portfolio of accounts with discipline and empathy.
  • Proficiency with CRM and Customer Success tools (e.g., Salesforce, Gainsight, Totango, etc.).
  • A collaborative teammate with a growth mindset, resilience, and a passion for education.

Additional Information
The expected annual base salary range for this position is: $77,700/year to $129,500/year. This position is commission-based.
Actual compensation will be provided in writing at the time of offer, if extended, and is determined by work location and a range of other relevant factors, including but not limited to: experience, skills, degrees, licensures, certifications, and other job-related factors. Internal equity, market and organizational factors are also considered.
Total Rewards @ Turnitin
At Turnitin, we believe Total Rewards go far beyond pay. While salary, bonus, or commission are important, they're only part of the value you receive in exchange for your work.
Beyond compensation, you'll experience the intrinsic rewards of unleashing your potential and making a positive impact on global education. You'll also thrive in a culture free of politics, surrounded by humble, inclusive, and collaborative teammates.
In addition, our extrinsic rewards include generous time off and health and wellness programs that provide choice, flexibility, and a safety net for life's challenges. You'll also enjoy a remote-first culture that empowers you to work with purpose and accountability in the way that suits you best, all supported by a comprehensive package that prioritizes your overall well-being.
Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes.
Our Values underpin everything we do.
  • Customer Centric: Our mission is focused on improving learning outcomes; we do this by putting educators and learners at the center of everything we do.
  • Passion for Learning: We are committed to our own learning and growth internally. And we support education and learning around the globe.
  • Integrity: Integrity is the heartbeat of Turnitin-it is the core of our products, the way we treat each other, and how we work with our customers and vendors.
  • Action & Ownership: We have a bias for action. We act like owners. We are willing to change even when it's hard.
  • One Team: We strive to break down silos, collaborate effectively, and celebrate each others' successes.
  • Global Mindset: We consider different perspectives and celebrate diversity. We are one team. The work we do has an impact on the world.

Global Benefits
  • Remote First Culture
  • Health Care Coverage
  • Education Reimbursement*Competitive Paid Time Off
  • Self-Care Days
  • National Holidays
  • 2 Founder Days + Juneteenth Observed
  • Paid Volunteer Time Off
  • Charitable Contribution Match
  • Monthly Wellness or Home Office Reimbursement
  • Access to Employee Assistance Program (mental health platform)
  • Parental Leave
  • Retirement Plan with match/contribution

Seeing Beyond the Job Ad
At Turnitin, we recognize it's unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you're willing to learn and unleash your potential alongside us, join our team!
Turnitin, LLC is an Equal Opportunity Employer- vets/disabled.
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