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Customer Success Architect Jobs in Baton Rouge, LA

Databricks

Solutions Architect - MFG

Central, LA · On-site

$58.25 - $76.75/hr

Working with the Enterprise Account Executive (AE), the Solutions Architect defines and directs the ... success in these accounts. Your work with customers will include partnering with hands-on resources.

Databricks

Senior Solutions Architect

Central, LA

... success in these accounts. While you work with a team that includes hands-on resources who will ... You lead your customers on a transformational journey, helping them to evaluate and adopt ...

Databricks Inc.

Solutions Architect

Central, LA · On-site

$180 - $247.50/hr

... to maximize success in these accounts. While you work with a team that includes hands‑on ... You lead your customers on a transformational journey, helping them to evaluate and adopt ...

Testkube

Solutions Engineer

Central, LA · On-site

$120 - $170/hr

... success criteria, consulting on architecture, formulating evaluation plan, providing enablement / removing technical roadblocks, and engaging with stakeholders * Voice of the Customer: We pride ...

Kuvare

Technical Product Owner

Baton Rouge, LA · On-site

$130K - $150K/yr

... Architect and the Scrum Master, so that together the triad will be able to manage the customer ... Define product success criteria and disseminate them to involved parties throughout the product ...

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All JobsCustomer Success Architect JobsCustomer Success Architect Jobs in Baton Rouge, LA

Customer Success Architect information

See Baton Rouge, LA salary details

$78.5K

$98.1K

$115.3K

How much do customer success architect jobs pay per year?

As of Aug 29, 2026, the average yearly pay for customer success architect in Baton Rouge, LA is $98,068.00, according to ZipRecruiter salary data. Most workers in this role earn between $88,300.00 and $107,900.00 per year, depending on experience, location, and employer.

What is a customer success architect?

Customer Success Architects are professionals who work with clients to ensure they effectively implement and maximize the value of a company's products or services. They combine deep technical knowledge with customer-facing skills to help organizations solve complex business challenges using specific solutions. Their responsibilities include providing technical guidance, best practices, and strategic planning to help customers achieve their goals and drive product adoption. This role often acts as a bridge between the customer, support, and product teams to ensure long-term success.

What are the key skills and qualifications needed to thrive as a customer success architect?

To thrive as a Customer Success Architect, you need a deep understanding of technical solutions, customer onboarding, and project management, often backed by a degree in computer science or related fields. Familiarity with cloud platforms, CRM tools, and certifications like AWS Certified Solutions Architect or Salesforce certifications are typically required. Excellent communication, problem-solving, and relationship-building skills help foster strong partnerships and drive customer outcomes. These capabilities are crucial for ensuring customer satisfaction, long-term adoption, and the success of complex technical deployments.

How does a customer success architect typically collaborate with other teams to ensure client satisfaction?

Customer Success Architects often work closely with sales, product management, and engineering teams to deliver tailored solutions that align with client goals. They act as technical advisors, translating client needs into actionable plans and ensuring that product implementations run smoothly. Regular cross-functional meetings and clear communication are key, as they help address client concerns quickly and optimize the client's experience throughout their journey. This collaborative environment fosters both successful outcomes for clients and professional growth for the Customer Success Architect.

What is the difference between Customer Success Architect vs Customer Success Manager?

AspectCustomer Success ArchitectCustomer Success Manager
CredentialsTypically requires experience in customer success, technical knowledge, and certifications like CSPO or CSCPOften holds a bachelor's degree in business or related field, with customer success certifications
Work EnvironmentWorks closely with technical teams, product development, and clients to design success strategiesManages client relationships, onboarding, and ongoing support
Employer & Industry UsageUsed in SaaS, tech, and enterprise software companies focusing on technical success planningCommon across various industries including SaaS, finance, and healthcare for client retention

The Customer Success Architect focuses on designing tailored success strategies and technical solutions, often collaborating with product and technical teams. In contrast, the Customer Success Manager primarily manages client relationships, onboarding, and ongoing support to ensure customer satisfaction and retention.

Is customer success an entry level job?

Customer Success Architect roles are typically mid- to senior-level positions that require prior experience in customer success, account management, or related fields. While some companies may offer entry-level customer success roles, the architect position usually demands strong communication skills, technical knowledge, and industry experience. Certifications in customer success or related tools can be beneficial for advancement but are not usually sufficient for an architect-level role without relevant experience.

What does a customer success architect do?

A customer success architect designs and implements strategies to ensure clients effectively use a company's products or services, often collaborating with sales, support, and technical teams. They analyze customer needs, develop tailored solutions, and may use tools like CRM software to improve customer satisfaction and retention.

What are popular job titles related to Customer Success Architect jobs in Baton Rouge, LA?

For Customer Success Architect jobs in Baton Rouge, LA, the most frequently searched job titles are:

What job categories do people searching Customer Success Architect jobs in Baton Rouge, LA look for?

The top searched job categories for Customer Success Architect jobs in Baton Rouge, LA are:

What cities near Baton Rouge, LA are hiring for Customer Success Architect jobs?

Cities near Baton Rouge, LA with the most Customer Success Architect job openings:

Customer Success Architect jobs near you
Infographic showing various Customer Success Architect job openings in Baton Rouge, LA as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $98,068 per year, or $47.1 per hour.

Customer Success Manager - VMware

SHI GmbH

Baton Rouge, LA • On-site

Other

Medical, Dental, Vision, Retirement

Posted 26 days ago

Job description

US - Remote

Full time

JR3416

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 7,000 of them. If you join our team, you'll enjoy:

  • Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

  • Continuous professional growth and leadership opportunities.

  • Health, wellness, and financial benefits to offer peace of mind to you and your family.

  • World-class facilities and the technology you need to thrive - in our offices or yours.

Job Summary

The Customer Success Manager - VMware is responsible for onboarding customers, guiding them through their product or service lifecycle, and ensuring retention and growth through strategic customer success reviews. This role involves serving as a Subject Matter Expert, building strong customer relationships, and collaborating with internal teams to align offerings with customer objectives. The Customer Success Manager will analyze consumption reports, manage service delivery workflows, and maintain effective communication with customers and internal teams to ensure a positive customer experience and foster trust.

Role Description

  • Onboard customers and guide them through their respective product or service lifecycle to ensure retention and growth

  • Function as the Subject Matter Expert (SME) for specific platforms, tools, or services relevant to the role

  • Plan and conduct regular Customer Success Reviews (CSRs) or meetings to review product usage, roadmaps, and customer feedback

  • Interpret and analyze detailed consumption reports and provide insights for customer success and renewal strategies

  • Build and maintain strong relationships with key customers and partners to ensure a positive customer experience and foster trust

  • Collaborate with sales and other internal teams to align offerings with customer objectives and drive co-selling opportunities

  • Provide support and direction to project teams to ensure successful delivery and synchronization of service projects

  • Continuously learn and develop knowledge on new product technologies and specific offerings relevant to the role

  • Manage workflow of orders and ensure timely delivery of services, working directly with customers and carriers

  • Maintain effective communication with customers and internal teams through various platforms to update on status and understand upcoming needs

Behaviors and Competencies

  • Organization: Can prioritize daily tasks, manage personal workflow, and utilize basic tools to keep track of responsibilities.

  • Self-Motivation: Can identify personal or professional growth opportunities, propose self-improvement strategies, and take action without explicit instructions.

  • Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience.

  • Time Management: Can generally use time effectively and is working towards improving task prioritization and deadline management.

  • Presenting: Can prepare and deliver presentations, addressing key points and responding to questions with clarity.

  • Impact and Influence: Can persuade others to consider different perspectives.

  • Analytical Thinking: Can apply critical thinking to analyze data, identify patterns, and make basic inferences.

  • Problem-Solving: Can identify problems, propose solutions, and take action to resolve them without explicit instructions.

  • Business Acumen: Can analyze financial and operational data to make informed decisions.

  • Emotional Intelligence: Can identify and manage personal emotions and begin to recognize others' emotions in moderate situations.

  • Results Orientation: Can set personal goals and work towards them, achieving results consistently.

  • Multi-Tasking: Can identify opportunities for task optimization, propose solutions, and manage multiple tasks without explicit instructions.

Skill Level Requirements

  • The ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently - Intermediate

  • Proficiency in using Microsoft Dynamics AX for enterprise resource planning, including tasks such as order tracking, inventory management, and financial reporting - Intermediate

  • In-depth understanding of VMware's business model, architectural frameworks, and comprehensive solutions, enabling effective deployment and management of VMware technologies - Intermediate

  • Ability to articulate VMware's renewal program - Intermediate

Other Requirements

  • Completed Bachelor's Degree or relevant work experience required

  • Ability to travel to SHI, Partner, and Customer Events

  • 2-4 years of experience in a technical, business, or sales role

  • 2+ years of experience selling VMware products

The estimated annual pay range for this position is $120,000 - $140,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity - M/F/Disability/Protected Veteran Status

Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 7,000 of them. If you join our team, you'll enjoy:

  • Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

  • Continuous professional growth and leadership opportunities.

  • Health, wellness, and financial benefits to offer peace of mind to you and your family.

  • World-class facilities and the technology you need to thrive - in our offices or yours.

Apply